Inside Retail
DECEMBER 11, 2024
2025 is set to be yet another year of disruptive change for the retail industry. In the past three years, the average employee experienced 10 planned enterprise changes, up from two in 2016. Its exhausting and the Harvard Business Review tells us that employees willingness to support enterprise change collapsed to just 43 per cent in 2022 compared to 74 per cent in 2016.
Retail Focus
DECEMBER 11, 2024
The forex exchange market is the largest and most liquid global financial market, with trillions of dollars’ worth of different currencies traded daily. For most of us, it is a decentralized network of participants trading various pairs of currency, with pricing managed by market forces or demand and supply. Thus, participants in the forex market go beyond individuals.
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Retail Focus
DECEMBER 9, 2024
The 2025 Retail Visual Merchandising and Display Awards are officially open for entries, offering an exceptional opportunity for retail professionals to celebrate their creative achievements and gain valuable industry recognition. Taking place on 12th March 2025 in London , next year s event will continue its long-standing tradition of spotlighting the talent that shapes retail spaces into captivating experiences.
Retail TouchPoints
DECEMBER 11, 2024
Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025. The kiosks, which the retailer began piloting in late 2023, allow customers to activate weekly circular digital coupons and personalized offers without requiring a smartphone or even internet access.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail Wire
DECEMBER 7, 2024
In-N-Out Burger isn't very popular in a Woodland Hills community.
Inside Retail
DECEMBER 9, 2024
Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the returns experience for November, from customer re-packaging and returning a product to receiving their refund.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
DECEMBER 11, 2024
In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). However, one month ago the lights turned back on with bright green flag chains strung across the parking lot and a large banner, Amazon Fresh announced that it was now open for business.
Retail Focus
DECEMBER 11, 2024
The Mark Ingram Atelier is synonymous with being at the heart of luxury and fashion, situated just steps away from the vibrant Park Avenue. For the past 20 years, it has been a beacon in bridal fashion, drawing brides from around the globe who seek not only the finest couture but also an intimate, personalised experience in a setting rich with history and sophistication.
Inside Retail
DECEMBER 8, 2024
The Memo, Australias premium destination for expecting and existing parents, has created its own product line, Due. Co-founders Phoebe Simmonds and Kate Casey said the name of the private-label brand came from a similar frustration that gave birth to The Memo: That an industry focus on mothers is long overdue. We were playing with the concept of time for Due and in the creative process, we were working around the line: It’s time to put you first, Simmonds told Inside Retail.
365 Retail
DECEMBER 11, 2024
The holiday season is a time for meaningful gifts, and one of the most thoughtful ways to show appreciation is by offering something truly personal. A personalised whisky bottle adds an extra layer of sentiment to the traditional gift of whisky, transforming a simple bottle into a memorable keepsake. Whether youre celebrating a milestone, honouring a loved one, or simply seeking a distinctive present, a custom whisky bottle is an exceptional way to make the season special.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail TouchPoints
DECEMBER 12, 2024
Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores. The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner,
CJ Retail Solutions
DECEMBER 7, 2024
The significance of shop display maintenance cannot be overstated in the retail environment. A well-maintained display serves as the first point of contact between a business and its customers, creating an immediate impression that can influence purchasing decisions. When displays are clean, organized, and visually appealing, they not only attract customers but also enhance the overall shopping experience.
Retail Focus
DECEMBER 9, 2024
This holiday season (and beyond), its even easier for shoppers at Benuta to find whats on their wishlists. Just in time for the holidays, Benuta Europes largest online store for rugs, and a provider of complementary home decor has teamed up with US-based Constructor , an ecommerce search and product discovery platform. With its large, diverse product catalogue including more than 20,000 items for all spaces and aesthetics Benuta uses Constructor so shoppers can pinpoint whats best for them.
365 Retail
DECEMBER 12, 2024
Greek demi-fine jewellery brand YSSO has launched its first pop-up store, The House of YSSO, on New Bond Street in Mayfair. Open until February 2025, the store marks YSSOs debut in physical retail and is part of Westminster City Councils Meanwhile On project , which provides innovative brands with access to high-profile retail spaces. YSSO and the Meanwhile On Project The Meanwhile On project, supported by Westminster City Council, offers brands business rate relief, funding for store design, an
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
DECEMBER 9, 2024
This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. The advent calendar has long been a holiday staple, but in the last few years a new variation has soared in popularity luxury advent calendars, ranging in price from hundreds to thousands of dollars.
Hyken
DECEMBER 9, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is survey fatigue? How can negative feedback act as a valuable tool in preventing customer churn? Why should companies prioritize genuine feedback over high survey scores? What are the best practices for creating effective and concise customer surveys?
Retail Focus
DECEMBER 12, 2024
The 2024 edition of MAPIC has now closed, but once again it has affirmed itself as an indispensable business platform in an ever-evolving industry. Despite the many challenges facing the retail sector, these three days of networking and information exchange demonstrated that the sector’s fundamentals remain strong and its determination unwavering.
365 Retail
DECEMBER 12, 2024
Virgin Media O2 has opened a new flagship concept store at Westfield Stratford City , marking a significant milestone in its retail strategy. Spanning nearly 5,000 sq ft, the store is the UKs largest telco retail space and aims to deliver an enhanced customer experience by integrating mobile, broadband, and connected living technology under one roof.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
DECEMBER 11, 2024
Amazon has launched a new service Amazon Autos in partnership with Hyundai. Customers in 48 U.S. cities can now browse, order, finance and schedule pickup of new Hyundai vehicles from local participating dealers directly via Amazon. The streamlined, end-to-end online experience includes vehicle search, trade-in valuation, transparent haggle-free pricing, financing options and online checkout.
Inside Retail
DECEMBER 12, 2024
Marieke Van Bruggen has been coding for nearly 30 years, but she still feels like she’s “learning a lot in this space” “This space” being the realm of data and digital analytics , a part of the retail industry that has become increasingly critical to business success. “There’s been a lot of change, even just since Covid with e-commerce obviously getting much more of a focus than it was previously,” Van Bruggen told Inside Retail.
Retail Gazette
DECEMBER 8, 2024
Primark has unveiled four new stores across the UK, US, France, and Spain in a single day, marking a major milestone in its global growth strategy. The stores, which opened last week, are part of a 37m investment, adding 130,000sq ft of retail space and creating 580 new jobs. The retailer ‘s new store at Glasgow Fort is Primarks 21st in Scotland and 195th in the UK.
365 Retail
DECEMBER 11, 2024
Today fresh produce is transported over long distances in a critical operation of the global supply chain. Its no small feat to make sure fruits, vegetables, and other perishable goods make it to their destination in the best condition possible. It is a process with meticulous planning, state of the art technology, and creative solutions set against unique challenges that will arise during fresh produce transportation.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail TouchPoints
DECEMBER 12, 2024
The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year. But amidst the traditional marketing blitzes and seasonal promotions, a new force is opening doors to partnerships that wouldnt have been imaginable even a few years ago and quietly reshaping the retail landscape in the process: commerce media.
CJ Retail Solutions
DECEMBER 8, 2024
In the realm of maintaining kiosks, regular cleaning and sanitizing stand as fundamental practices that ensure both functionality and hygiene. Kiosks, often frequented by numerous users throughout the day, can quickly accumulate dirt, grime, and germs. A consistent cleaning schedule not only enhances the aesthetic appeal of the kiosk but also plays a crucial role in safeguarding public health.
Inside Retail
DECEMBER 10, 2024
Samsung Electronics has introduced its Customer Service Store in Sydney, the first of its kind in Australia. Located at Macquarie Centre, the concept store aims to showcase the companys latest technology and innovations, providing an immersive shopping experience alongside unparalleled customer service. The South Korean brand says that with customer centricity at its core, the facility features self-discovery zones and consultation lounges equipped with advanced diagnostic tools to troubleshoot
365 Retail
DECEMBER 12, 2024
Grosvenor has announced a series of retail signings at Liverpool ONE , introducing new tenants to South John Street as part of its strategy to refresh and strengthen the destinations offering. The announcements include city debuts for MINISO and Bath & Body Works , alongside a relocation for Boux Avenue and a revamped concept store for Victorias Secret.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
DECEMBER 10, 2024
Activist investment firm Barington Capital Group and real estate development company Thor Equities have taken a stake in Macys Inc. and are pushing the retailer to make significant changes to its real estate and financial strategy, including considering the spinoff of its higher-performing Bloomingdales and Bluemercury banners. In late November, Macys announced that it was delaying reporting of its Q3 2024 earnings to Dec. 11, 2024, after uncovering a financial irregularity in which an employee
Wiser
DECEMBER 9, 2024
To compete effectively in the retail landscape, this FMCG brand sought a more data driven approach to retail sales. Switching from a competitor to Wiser, the brand aimed to enhance field workflow, integrate data (sales, authorizations, promotions), and implement custom reporting. However, they faced significant challenges in making store-level data actionable, prioritizing efforts around high-void and out-of-stock stores and improving visibility into critical data.
Retail Focus
DECEMBER 11, 2024
Derbion, the East Midlands premier retail and leisure destination, has announced that 2024 saw a series of new openings, upsizes and relocations across the shopping centre as it continues to attract and retain leading retail and F&B brands. Derbion store and facilities photography 2024. Pictured by Shaun Fellows / Shine Pix Ltd Over the past 12 months the shopping centre has welcomed seven new arrivals including established names such as B&M, White Stuff, and Pavers, whilst also attracti
Retail Gazette
DECEMBER 10, 2024
Boots’ US owner Walgreens Boots Alliance (WBA), is reportedly in discussions with American private equity giant Sycamore Partners on a potential takeover, potentially triggering a fresh auction for the British high street giant. A deal could value the health and beauty retailer at up to $10bn (7.8bn). The talks follow a steep decline in Walgreens share price, which has dropped from over $100bn in 2015 to just $7.5bn.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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