Retail TouchPoints

FEBRUARY 6, 2024

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. But the form that deflation has taken is still fairly surprising. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations.

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Shopping Consumer Marketing ATS 285

Inside Retail

FEBRUARY 4, 2024

The latest edition of Square’s annual Future of Commerce report, prepared in collaboration with Wakefield Research, highlights a positive outlook for Australia’s restaurant and retail industries. “For businesses, the future is looking cautiously optimistic, and business owners say they’re looking to grow despite diverging consumer economic sentiment,” Matthew O’Connor, Head of Verticals and Platform at Square, said.

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Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. It comes as the convenience chain reported shoplifting incidents in its stores had rocketed 48% last year, while abuse and harassment cases had surged 44%. Co-op has spent £200m on new security measures, including additional guards and undercover teams for crime hotspots, The Guardian reported.

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Tokinomo

FEBRUARY 6, 2024

In a world brimming with choices, where a stroll down a supermarket aisle presents a myriad of similar options, what compels a consumer to choose one brand over another? This is where the concept of brand power comes into play, transcending mere product attributes and delving into the realms of consumer trust, recognition, and emotional connection.

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Supermarket Consumer Marketing 229

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Retail TouchPoints

FEBRUARY 7, 2024

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting a consumer’s attention, but holding it. That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% more involvement than static content.

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Retail Gazette

FEBRUARY 5, 2024

Farfetch is facing a winding up petition amid accusations its founder José Neves “destroyed its value” during the lead up to a £396m rescue deal in January. Creditors owed £316m, which is likely to be wiped out by the takeover, said there had been “serious deficiencies” in Farfetch’s governance in a winding up petition filed in the Cayman Islands.

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Management ATS Fashion 115

Retail Wire

FEBRUARY 5, 2024

According to Federal Reserve Chair Jerome Powell, the time is nearing when interest rates will decrease. However, Americans need to wait just a little bit longer as the central bank wrestles with inflation.

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Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

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Accounting Social Commerce Customer Experience ATS 307

Inside Retail

FEBRUARY 5, 2024

Department store chain Myer expects fiscal first-half sales and net profit to decline year over year amid a challenging trading environment. The company forecasts sales to fall 3 per cent to $1.83 billion, despite online sales increasing 2 per cent to $390.1 million. Online sales account for 21.3 per cent of the retailer’s overall sales. Myer, however, flagged a marginal increase of 0.1 per cent in comparable sales. “To match our best first-half sales result on record, on a comparabl

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Tokinomo

FEBRUARY 5, 2024

Campaign corner Reese’s Super Bowl teaser. The announcement of a significant alteration to Reese's iconic peanut butter cups has caught numerous people by surprise. One individual is particularly impacted by this revelation, dramatically exclaiming "NOOOOO!!!" as he stands on a tennis court, amidst a barrage of airborne tennis balls. The specifics of this contentious modification are set to be disclosed during the Super Bowl LVIII broadcast on February 11, 2024.

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Checkout Marketing 223

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

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Retail Wire

FEBRUARY 8, 2024

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

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Inside Retail

FEBRUARY 7, 2024

Goodyear Dunlop Tyres Australia says it has “begun to evaluate different scenarios” for its business” but no decision has been made as to the future of its 100-strong network of Beaurepaires retail stores. News.com has reported the 102-year-old chain is set to close after a series of decisions in boardrooms in the US and Australia and the collapse of negotiations to sell the business to rival Bob Jane Corporation.

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Retail Focus

FEBRUARY 9, 2024

EE is today unveiling its latest Experience store alongside former Newcastle United legend Shay Given in the Metrocentre , Gateshead, one of Europe’s largest indoor mall-style shopping centres. The new store is the fourth of EE’s Experience stores and the first of more than ten brand-new EE Experience and Experience Local stores set to open in the UK over the next year.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Retail Wire

FEBRUARY 9, 2024

Hawaiian Airlines is setting a precedent by providing free Wi-Fi facilitated by SpaceX's Starlink on its commercial flights. It is the first significant U.S. airline to provide this satellite-based service.

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Retail TouchPoints

FEBRUARY 6, 2024

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. Saks will offer exclusive demo drive experiences of the Lucid Air at select Saks Fifth Avenue locations. (Image courtesy Lucid) Lucid now has a dedicated landing page and a homepage feature on Saks.com.

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Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It is important to use your packaging for the advantage of your brand and brand messaging.

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Retail Focus

FEBRUARY 8, 2024

Recognising the benefits of adaptable space, the retail sector has seen an increase in demand for moveable wall systems that allow the reconfiguration of a shop floor layout, or in a shopping centre, as a glass divide that can be opened out during the day. With such systems becoming integral to the smooth running of the retail outlet, emphasis must be placed on the maintenance and service of such systems, minimising the risk of unscheduled downtime, or a degradation of fire safety performance.

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Fashion Shopping Management ATS 147

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Retail Wire

FEBRUARY 8, 2024

Hash browns from McDonald's might have been a popular choice in the past, but the $3 spiked-up price isn't as appetizing for customers.

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Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science of commerce has evolved rapidly online, driving deeper personalization and more efficient deployment of marketing and logistics resources, the physical store environment has remained stubbornly analog.

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Inside Retail

FEBRUARY 5, 2024

Toys ‘R’ Us ANZ has decided to exit its UK business, citing an unsustainable business model and its negative impact on the group’s overall performance. Toys ‘R’ Us ANZ said that the UK division needs about $7 million of initial working capital to fund the expansion, which was expected to result in an initial operating loss of $6 million in the first 12 months.

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Retail Focus

FEBRUARY 8, 2024

Sovereign Centros has announced the signing of a significant upsize at Metrocentre for anchor tenant Primark. Adding 14,100 sq ft of trading space, the multinational fashion retailer has shown its commitment to the number one destination in the North East and top 5 UK super regional mall. Primark first joined Metrocentre nearly 20 years ago, before relocating into its current site in 2010.

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Planning Fashion Shopping Management 147

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Retail Wire

FEBRUARY 8, 2024

The tech company Arm announced its third-quarter earnings that exceeded expectations, promising a profitable forecast for the next quarter. This revelation immediately provoked a surge in Arm’s shares, which skyrocketed up to 41% in extended trading.

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Retail TouchPoints

FEBRUARY 9, 2024

Gucci and Yves Saint Laurent parent company Kering is pulling its brands off the Farfetch luxury marketplace, and Neiman Marcus Group is pulling out of a 2022 deal with the company that would have seen Farfetch manage the website and app of Bergdorf Goodman while also selling the department store chain’s wares on the Farfetch marketplace, multiple sources report.

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Inside Retail

FEBRUARY 8, 2024

Sportswear retailer LSKD has won the Business of the Year title from Telstra Best Business Awards. LSKD emerged as the winner from more than 22,000 small and medium-sized business candidates nationwide. “In speaking to the judges, it was clear that LSKD is committed to the fitness community it serves, fostering an inclusive and high-performing culture that comes through in the quality of its products,” said Telstra Business group executive Amanda Hutton. “We’re thrilled t

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Accessories Fashion Marketing 264

Retail Times

FEBRUARY 9, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In a project to celebrate LGBT+ History Month, the renowned photographer Chris Jepson has partnered with the John Lewis Partnership, for part of a series exploring identity in the queer community. Partners (employees) at John Lewis and Waitrose posed for portraits by Chris, which will be displayed in bespoke exhibitions throughout the year.

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ATS 130

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Wire

FEBRUARY 9, 2024

Google has revealed a big rebrand of its artificial intelligence chatbot and assistant, Bard. The program will now be called Gemini.

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Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

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Customer Experience Management Marketing ATS 269

Inside Retail

FEBRUARY 8, 2024

Myer reported in its latest trading update that group comparable sales for the first half of FY24 were virtually flat, up by just 0.1 per cent, compared to the first half of the last financial year. The report revealed that online sales were $390.1 million and now account for 21.3 per cent of the retailer’s total sales, up from 20.5 per cent at the end of FY23.

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Department Stores Inventory Management Planning Returns 264

Retail Gazette

FEBRUARY 9, 2024

Poundland has been forced to remove the ‘Motherland’ signs from its new store, after it claimed that Mothercare “threw their toys out of the pram” and issued a cease and desist. The discounter had initially unveiled a new flagship store in Biggleswad in Bedfordshire, which it dubbed ‘Motherland’ due to its extensive baby and kidswear collection.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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