Sat.Feb 03, 2024 - Fri.Feb 09, 2024

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Data Shows Customers Might be Resistant to AI Shopping Recommendations — Here’s what C-Suite Executives Should Know

Retail TouchPoints

For much of last year, AI seemed immune to the normal laws that govern the marketing hype cycle: expectations just kept on inflating. Of course, to any ecommerce veteran the inevitable deflation was visible from a mile away. But the form that deflation has taken is still fairly surprising. The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations.

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Restaurants and retailers expect better times ahead

Inside Retail

The latest edition of Square’s annual Future of Commerce report, prepared in collaboration with Wakefield Research, highlights a positive outlook for Australia’s restaurant and retail industries. “For businesses, the future is looking cautiously optimistic, and business owners say they’re looking to grow despite diverging consumer economic sentiment,” Matthew O’Connor, Head of Verticals and Platform at Square, said.

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Co-op rolls out AI tech and secure till kiosks amid shoplifting surge

Retail Gazette

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. It comes as the convenience chain reported shoplifting incidents in its stores had rocketed 48% last year, while abuse and harassment cases had surged 44%. Co-op has spent £200m on new security measures, including additional guards and undercover teams for crime hotspots, The Guardian reported.

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The Power of Branding in Driving Business Success

Tokinomo

In a world brimming with choices, where a stroll down a supermarket aisle presents a myriad of similar options, what compels a consumer to choose one brand over another? This is where the concept of brand power comes into play, transcending mere product attributes and delving into the realms of consumer trust, recognition, and emotional connection.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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The State of Gamification in Retail: How Brands Can Take Advantage

Retail TouchPoints

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting a consumer’s attention, but holding it. That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% more involvement than static content.

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Farfetch faces winding up petition amid claims founder ‘destroyed’ value to rush takeover

Retail Gazette

Farfetch is facing a winding up petition amid accusations its founder José Neves “destroyed its value” during the lead up to a £396m rescue deal in January. Creditors owed £316m, which is likely to be wiped out by the takeover, said there had been “serious deficiencies” in Farfetch’s governance in a winding up petition filed in the Cayman Islands.

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Interest Rate Cuts Incoming but Not Just Yet, Says Fed Chair

Retail Wire

According to Federal Reserve Chair Jerome Powell, the time is nearing when interest rates will decrease. However, Americans need to wait just a little bit longer as the central bank wrestles with inflation.

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Meta Outlines Proactive Approach to Labeling AI-Generated Content

Retail TouchPoints

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

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Myer expects lower sales, net profit amid challenging trading conditions

Inside Retail

Department store chain Myer expects fiscal first-half sales and net profit to decline year over year amid a challenging trading environment. The company forecasts sales to fall 3 per cent to $1.83 billion, despite online sales increasing 2 per cent to $390.1 million. Online sales account for 21.3 per cent of the retailer’s overall sales. Myer, however, flagged a marginal increase of 0.1 per cent in comparable sales. “To match our best first-half sales result on record, on a comparabl

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Last-mile technology, Shoppable ads, and Self-checkout - Weekly Snacks #90

Tokinomo

Campaign corner Reese’s Super Bowl teaser. The announcement of a significant alteration to Reese's iconic peanut butter cups has caught numerous people by surprise. One individual is particularly impacted by this revelation, dramatically exclaiming "NOOOOO!!!" as he stands on a tennis court, amidst a barrage of airborne tennis balls. The specifics of this contentious modification are set to be disclosed during the Super Bowl LVIII broadcast on February 11, 2024.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Uber Has Finally Become a Profitable Player

Retail Wire

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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With Retailers Thinking Like Media Owners, Media Owners Must Think Like Retailers

Retail TouchPoints

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

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Beaurepaires store network to be closed – report

Inside Retail

Goodyear Dunlop Tyres Australia says it has “begun to evaluate different scenarios” for its business” but no decision has been made as to the future of its 100-strong network of Beaurepaires retail stores. News.com has reported the 102-year-old chain is set to close after a series of decisions in boardrooms in the US and Australia and the collapse of negotiations to sell the business to rival Bob Jane Corporation.

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EE opens new Gateshead Experience store in the Metrocentre with former Newcastle United legend Shay Given

Retail Focus

EE is today unveiling its latest Experience store alongside former Newcastle United legend Shay Given in the Metrocentre , Gateshead, one of Europe’s largest indoor mall-style shopping centres. The new store is the fourth of EE’s Experience stores and the first of more than ten brand-new EE Experience and Experience Local stores set to open in the UK over the next year.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Hawaiian Airlines Adds In-Flight Wi-Fi With SpaceX’s Starlink

Retail Wire

Hawaiian Airlines is setting a precedent by providing free Wi-Fi facilitated by SpaceX's Starlink on its commercial flights. It is the first significant U.S. airline to provide this satellite-based service.

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Saks Introduces a New Category — Electric Cars

Retail TouchPoints

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. Saks will offer exclusive demo drive experiences of the Lucid Air at select Saks Fifth Avenue locations. (Image courtesy Lucid) Lucid now has a dedicated landing page and a homepage feature on Saks.com.

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First impressions count: why cardboard packaging has a big future in retail

Inside Retail

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It is important to use your packaging for the advantage of your brand and brand messaging.

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Safely Maintaining Moveable Walls

Retail Focus

Recognising the benefits of adaptable space, the retail sector has seen an increase in demand for moveable wall systems that allow the reconfiguration of a shop floor layout, or in a shopping centre, as a glass divide that can be opened out during the day. With such systems becoming integral to the smooth running of the retail outlet, emphasis must be placed on the maintenance and service of such systems, minimising the risk of unscheduled downtime, or a degradation of fire safety performance.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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$3 Hash Brown at McDonald’s Is Not Going Down Well With Customers

Retail Wire

Hash browns from McDonald's might have been a popular choice in the past, but the $3 spiked-up price isn't as appetizing for customers.

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How the Store of the Future will Track Shopper Behavior Ecommerce-Style

Retail TouchPoints

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science of commerce has evolved rapidly online, driving deeper personalization and more efficient deployment of marketing and logistics resources, the physical store environment has remained stubbornly analog.

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‘Unsustainable’: Toys ‘R’ Us ANZ sells UK business

Inside Retail

Toys ‘R’ Us ANZ has decided to exit its UK business, citing an unsustainable business model and its negative impact on the group’s overall performance. Toys ‘R’ Us ANZ said that the UK division needs about $7 million of initial working capital to fund the expansion, which was expected to result in an initial operating loss of $6 million in the first 12 months.

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Primark unveils plans to extend Metrocentre store

Retail Focus

Sovereign Centros has announced the signing of a significant upsize at Metrocentre for anchor tenant Primark. Adding 14,100 sq ft of trading space, the multinational fashion retailer has shown its commitment to the number one destination in the North East and top 5 UK super regional mall. Primark first joined Metrocentre nearly 20 years ago, before relocating into its current site in 2010.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Arm Hits a Home Run With Impressive Third-Quarter Earnings

Retail Wire

The tech company Arm announced its third-quarter earnings that exceeded expectations, promising a profitable forecast for the next quarter. This revelation immediately provoked a surge in Arm’s shares, which skyrocketed up to 41% in extended trading.

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Luxury Brands Including Kering, Neiman Marcus Flee Farfetch in Wake of Sale to Coupang

Retail TouchPoints

Gucci and Yves Saint Laurent parent company Kering is pulling its brands off the Farfetch luxury marketplace, and Neiman Marcus Group is pulling out of a 2022 deal with the company that would have seen Farfetch manage the website and app of Bergdorf Goodman while also selling the department store chain’s wares on the Farfetch marketplace, multiple sources report.

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LSKD wins top honour in Telstra Business Awards

Inside Retail

Sportswear retailer LSKD has won the Business of the Year title from Telstra Best Business Awards. LSKD emerged as the winner from more than 22,000 small and medium-sized business candidates nationwide. “In speaking to the judges, it was clear that LSKD is committed to the fitness community it serves, fostering an inclusive and high-performing culture that comes through in the quality of its products,” said Telstra Business group executive Amanda Hutton. “We’re thrilled t

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John Lewis Partnership and top photographer launch LGBT+ History Month exhibition

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! In a project to celebrate LGBT+ History Month, the renowned photographer Chris Jepson has partnered with the John Lewis Partnership, for part of a series exploring identity in the queer community. Partners (employees) at John Lewis and Waitrose posed for portraits by Chris, which will be displayed in bespoke exhibitions throughout the year.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Google Rebrands AI Chatbot Bard to Gemini and Rolls Out New App Offering

Retail Wire

Google has revealed a big rebrand of its artificial intelligence chatbot and assistant, Bard. The program will now be called Gemini.

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Hy-Vee Integrates Instacart Fulfillment Capabilities for Delivery

Retail TouchPoints

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. The supermarket retailer first partnered with Instacart for deliveries in 2018; more recently, Hy-Vee began working with Uber Eats for delivery from its 260 stores in August 2023. The FaaS solution allows retailers to plug Instacart fulfillment technology into existing ecommerce platforms via APIs in order to integrate with their

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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

Myer reported in its latest trading update that group comparable sales for the first half of FY24 were virtually flat, up by just 0.1 per cent, compared to the first half of the last financial year. The report revealed that online sales were $390.1 million and now account for 21.3 per cent of the retailer’s total sales, up from 20.5 per cent at the end of FY23.

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Poundland forced to rebrand ‘Motherland’ after Mothercare cease and desist

Retail Gazette

Poundland has been forced to remove the ‘Motherland’ signs from its new store, after it claimed that Mothercare “threw their toys out of the pram” and issued a cease and desist. The discounter had initially unveiled a new flagship store in Biggleswad in Bedfordshire, which it dubbed ‘Motherland’ due to its extensive baby and kidswear collection.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.