Sat.Feb 12, 2022 - Fri.Feb 18, 2022

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How AI will increase your search ROI

Inside Retail

Your on-site search bar is one of the most popular ways for customers to find what they are looking for on your site. It also offers conversion rates 1.8x higher than browsing alone! However, most e-commerce businesses treat search as an infrastructure cost like web hosting. Friends, retailers, countrymen… lend me your ears… if there’s one myth to dispel, it’s that search is “just another website feature” or “sunk cost.

Returns 360
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What’s in Store for Grocery in 2022?

Retail TouchPoints

Inflation, product shortages and economic uncertainty are on everyone’s mind, from the White House to your house. Even for an industry that has been characterized by change over the past two years, it feels like grocery — and especially digital grocery — is poised to experience upheaval in the coming 12 months. So what changes should we expect to see in 2022?

Grocer 321
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Luxury brands not concerned consumers will balk at higher prices

Retail Wire

LVMH Louis Vuitton Moët Hennessy SE has increased prices on its handbags between six and seven percent overall with the belief that it will not negatively affect purchasing. “We have an advantage on quite a few other companies and groups, which is that we have a degree of flexibility on our prices,” said Bernard Arnault, LVMH’s chairman and CEO. “In the face of inflation, we have the ways and means to react.”.

Consumer 245
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TAG Heuer opens new boutique in the heart of Harrods

Retail Focus

Upon descending the staircase into the Fine Watch Department, visitors to the world-renowned Knightsbridge department store will be welcomed into the new TAG Heuer space. Spread over 30 square meters and featuring contemporary design notes such as sleek grey furnishing and touches of polished mirror, the boutique echoes the modern spirit of the luxury Swiss watchmaker.

Boutique 162
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Ebay Australia launches fulfilment service for vendors

Inside Retail

Ebay, Australia’s second-largest online marketplace, is launching a fulfilment service for vendors opening the way for 40,000 local sellers to contract out deliveries. The program has been set up in partnership with the global logistics firm, Orange Connex, launching with two Sydney fulfilment centres. Other centres are planned for state capitals. Ebay Australia’s director of shipping, Hayat Horma said the marketplace will offer vendors fast delivery options, competitive shipping rates, end-to-t

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1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Retail TouchPoints

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61 million people, identify as having some kind of disability, according to Perkins Access. Globally, shoppers with disabilities spend $1.2 billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, D

Shopping 317

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New global store concept for HOKA launches across Asia

Retail Focus

Experiential design agency Green Room has partnered with performance footwear and apparel brand HOKA on a new global store concept which has launched in China and SE Asia. The partnership has crafted an iconic, inspiring, community-fuelled retail concept – a true celebration of the HOKA brand – due to be rolled out to multiple locations and formats across the globe, from flagships, to concept stores, shop-in-shops, pop-ups, and outlets.

Outdoor 162
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Victoria, NSW ease Covid restrictions impacting retailers

Inside Retail

Australia’s two most populous states, NSW and Victoria, have eased Covid restrictions from today, moves retailers expect will make it easier for regular trading. In Victoria, density limits will ease in hospitality venues, and check-ins will no longer be required at supermarkets and retail stores, however rules requiring face masks to be worn indoors will remain in place.

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Rapid Grocery Delivery Competition Heats Up With New Albertsons and 7-Eleven Partnerships

Retail TouchPoints

Retailers and delivery companies are forming new partnerships as the rapid delivery market heats up. Albertsons will work with DoorDash to offer 30-minute delivery in more than 20 cities, while Grubhub will expand the Grubhub Goods branded convenience concept nationwide in collaboration with 7-Eleven. Shoppers in cities including Los Angeles, Denver and Seattle can now choose 30-minute delivery for more than 6,000 items from Albertsons banners including Safeway , Vons , ACME Markets , Jewel-Osco

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J&J to tell court why talc unit’s bankruptcy should stand

Retail Wire

Johnson & Johnson will argue in court that it should be able to pursue bankruptcy for its talc unit to resolve 38,000 claims against the company and its products.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Headcount alone isn’t enough for your headaches

Cisco Retail

We’ve all heard the phrases: An ounce of prevention is worth a pound of cure; failing to plan is planning to fail. But sometimes even the best plans fall short when attackers come calling on your enterprise. Helmuth von Moltke was famously quoted as saying, “No plan of operations extends with certainty beyond the first encounter with the enemy’s main strength.”.

Planning 145
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Birkenhead Point to host body-positive Stylists in Residence

Inside Retail

Mirvac is partnering with Mys Tyler, a fashion-tech body-positive app, to host its second Stylists in Residence event at Birkenhead Point Outlet Centre in Sydney. The harbour-front shopping centre will house a bespoke space for Mys Tyler stylists where they can work, host clients and collaborate with peers. A masterclass has been created by the stylists to empower women of all body sizes, shapes, cultures and styles to love their bodies and dress with confidence. .

Fashion 264
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3 Brand Marketing Lessons from Super Bowl LVI’s Ads

Retail TouchPoints

People watch the Super Bowl to be entertained and to take part in one of the few remaining cultural experiences that’s shared in real time. This, of course, makes the stakes high for advertisers: not only is ad time costly (the average rates for a 30-second spot rose 5% this year to reach $4.8 million , or $160,000 per second), but there’s intense focus on their content even by people who don’t watch the game itself.

Marketing 306
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What Is Edge AI and How Does It Work?

Nvidia

Recent strides in the efficacy of AI, the adoption of IoT devices and the power of edge computing have come together to unlock the power of edge AI. This has opened new opportunities for edge AI that were previously unimaginable — from helping radiologists identify pathologies in the hospital , to driving cars down the freeway , to helping us pollinate plants.

Location 144
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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NFL Teams Up with Cisco to Secure Super Bowl LVI

Cisco Retail

Much like in sports, preparedness is often the name of the game when it comes to security. That’s why, leading up to this past weekend, the NFL teamed up with Cisco to make sure its Super Bowl LVI network infrastructure was as secure and resilient as possible. Since it’s a live event, 100 percent uptime is imperative for the Super Bowl, ensuring fans don’t miss a moment of the action.

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The Iconic COO to take helm of Flybuys

Inside Retail

Anna Lee, the current COO at online fashion and lifestyle marketplace The Iconic, is leaving to head up Australian customer-loyalty program company Flybuys. . Lee will succeed current CEO, John Merakovsky, who will depart in April. Lana Hudson, Flybuys’ CFO, will hold the interim CEO role before Lee begins working on June 13. “Flybuys has an exciting growth trajectory and I’m pleased to be handing the reigns to a leader of Anna’s calibre,” Merakovsky said.

Finance 246
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Kohl’s Unveils Next 400 Sephora Shop-in-Shop Locations

Retail TouchPoints

Kohl’s has identified the next 400 stores that will be adding Sephora at Kohl’s shops this year as it continues toward its goal of 850 shop-in-shops by 2023. From Alaska to Maine, the 400 stores will span 36 states and bring the current Sephora at Kohl’s location total to 600. Introduced in fall 2021 , Sephora at Kohl’s features a 2,500-square-foot fully immersive beauty experience that mimics the look and feel of a freestanding Sephora.

Location 297
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Guinness World Record Awarded for Fastest DNA Sequencing — Just 5 Hours

Nvidia

Guinness World Records this week presented a Stanford University-led research team with the first record for fastest DNA sequencing technique — a benchmark set using a workflow sped up by AI and accelerated computing. Achieved in five hours and two minutes, the DNA sequencing record can allow clinicians to take a blood draw from a critical-care patient and reach a genetic disorder diagnosis the same day.

ATS 143
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Cisco Intersight Fuels Efficiencies for a Kaleida Data Center Modernization Effort

Cisco Retail

It may seem easy to assume that data center modernization investments made to increase business agility, security, and innovation would increase costs rather than decrease them. But that’s not always the case, and the linchpin is cloud-like infrastructure and operations. I always say the cloud is not a place, but an operating model;one that significantly increases the speed, efficiency, and agility of your business.

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Nationwide battery recycling scheme B-cycle launched

Inside Retail

Government-backed battery recycling scheme B-cycle has launched nationwide, aimed at combating a growing waste stream. Research indicates there are as many as 150 million loose or removable used batteries stored in homes across the country, used in tools, toys, wristwatches and remote controls. The program aims to prevent 90 per cent of those from reaching landfill.

Consumer 246
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New Rules for Site Relevance

Retail TouchPoints

As consumers spend more time and money online, brands need to do more to ensure their site experiences are relevant and engaging. During this episode of TouchPoints TV, Brian McGlynn, GM of Ecommerce for Coveo, breaks down how AI can help teams understand consumer “clues,” piece them together and tailor site experiences accordingly. He also reveals the secrets to successful A/B testing, especially as consumer behaviors continue to change.

Consumer 296
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Kroger to enter another new market without opening stores

Retail Wire

Kroger is getting ready to open an Ocado automated spoke distribution facility in Oklahoma and, similar to what it has done in Florida, will enable consumers in the state to order from the grocer without having a physical store presence.

Grocer 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Cisco Business Critical Services Editions: Fulfilling Solution and Segment Specific Needs

Cisco Retail

The race to provide exceptional digital experiences is both a sprint and a marathon. To digitally compete and win in today’s increasingly volatile market, organizations need an advisory service that bridges their growing IT skills gaps and understands their customer’s solution and segment-specific needs. A solution to tailor their offerings and optimize an enterprise’s infrastructure today to allow for tomorrow’s innovation.

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Your guide to working out your workforce

Inside Retail

Few areas of the economy have been as affected by Covid-19 as the retail sector. Non-food retailers have been forced to close, switch to online or click-and-collect, and switch back again. Food retailers became essential frontline workers and dealt with a time of booming sales and insatiable demand. There has been volatility, uncertainty, frustration, and panic buying.

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CVS Announces $3 Billion Investment in Technology to ‘Improve the Consumer Experience’

Retail TouchPoints

CVS is planning major tech upgrades in the coming year. EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. 9 call with investors. The news comes on the heels of significant loyalty growth for the retailer; the number of CarePass subscribers rose more than 40% year-over-year in 2021 to hit 5.6 million , according to President

Consumer 289
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Publishers support legislation to open up app store competition

Retail Wire

A group representing U.S. publishers has written to leaders of the Senate Judiciary Committee in support of two bills intended to open up competition to smartphone app stores. “Platforms should be able to moderate their services to protect consumers, police IP theft and prevent security lapses. However, some dominant platforms have leveraged their privileged status as gatekeeper to unfairly compete in other markets,” the group wrote in a letter to Sen.

Consumer 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Multi-channel Commerce in Retail

Cisco Retail

Over the last couple of decades, traditional brick & mortar stores have increasingly moved to multi-channel models in order to compete with their pure E-commerce counterparts. Throughout that transition, retailers relied on brand loyalty for consumer retention. Online commerce generally existed in parallel to the in-store experience, effectively as a separate, and in some cases competing business to the physical stores, duplicating many of the lines of business.

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Covid closures eat into Hallenstein Glasson sales and profit

Inside Retail

Hallenstein Glasson has warned shareholders both sales and profit will be down in the six months to February 1. In a trading update, Stuart Duncan, group CEO, said trade in a number of its stores continued to be disrupted by Covid-19, resulting in 5432 lost trading days. Online sales – which now account for 33 per cent of group turnover – made up for some of that impact.

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Wish Adds Shoppable Videos in an Effort to Drive ‘Discovery Commerce’

Retail TouchPoints

B2C fast fashion platform Wish has launched a new shoppable video feature to simplify the path to purchase on its site. The new Wish Clips feature allows merchants to create and upload five- to 30-second video clips that showcase their product in action. Users can then click through to view product details, visit the merchant’s store or add a product to their shopping cart.

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Canadian Tire tries to get ahead of any supply chain disruptions

Retail Wire

Canadian Tire has ordered its spring and summer products early and chartered its own cargo ships in an effort to stay ahead of possible supply chain disruptions. It’s a strategy that the retailer has used to avoid surge shipping charges and keep store shelves stocked during the pandemic.

Shipping 130
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.