Sat.Oct 23, 2021 - Fri.Oct 29, 2021

Selfridges launch 2021 Christmas Windows

Retail Focus

With less than 60 days to Christmas Day, Selfridges unveils its Christmas of Dreams theme through iconic window displays and a new campaign.

Toys ‘R’ Us Australia to head up UK revival

Inside Retail

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Figuring the Lifetime Value of Your Retail Customers

Retail Doc

So many times we concentrate on a transaction value instead of the lifetime value of a customer. Customer Service Financials

188
188

Study: 98% of retail execs report supply chain issues ahead of holidays

Retail Dive

Nearly everyone in the industry expects their costs to increase for the season and plans to either raise prices or eat it on margin

Ikea buys former Topshop Oxford Street store

Retail Focus

Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million. Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets.

Australia Post sets deadline for Christmas deliveries

Inside Retail

Australia Post has released its ‘deadline’ for packages to be delivered before Christmas in an effort to help retailers and customers avoid disappointment during what it believes will be its busiest-ever festive season.

100 Totally Wacky & Weird Questions People Ask Retailers That Catch Them Off Guard—And Probably Make You Giggle, Too!

Retail Doc

While much has been made of the Great Resignation in retail, hospitality, and other service jobs - and it is serious - retail frontline workers often get some of the oddest and funniest requests

170
170

More Trending

How To Take Your Retail Business To The Next Level

Retail Focus

Are you looking to take your retail business to the next level? It has been a tough period for those in the retail sector, but the ones that have survived during the pandemic will be feeling bullish and now want to take steps to take their business to the next level.

Australian online sales tipped to reach $91.5 billion in 2025

Inside Retail

Australia’s e-commerce market is projected to reach $91.5 billion in 2025, according to research house GlobalData. According to GlobalData’s E-Commerce Analytics , online sales in Australia grew by 16.8 per cent last year and the company expects them to grow by a further 13.4

How to go Beyond the Buzzwords of Sustainable Retail to Making A Difference

Retail Doc

Trust. It’s a big topic when it comes to customers. retail trends regenerative sustainability circularity sponsored post Avery Dennison

The top 5 local payment methods for global e-commerce

Retail Dive

Fintech's latest unicorn shares how companies like Stripe grow across borders using local payments

105
105

Winners announced at The 2021 Creative Retail Awards

Retail Focus

As physical retail evolves, design and experience have become more powerful tools than ever. The Creative Retail Awards have recognised the retail industry’s best companies and talent since 2018.

ATS 177

Aldi removes 2,000 tonnes of plastic from its shelves

Inside Retail

Aldi has removed almost 2,000 tonnes of plastic from its shelves, and has lowered its overall plastic use by 10 per cent in its fresh produce range, in the last year.

6 Ways to Increase Impulse Buys: Online and In-Store

Wiser

Do you want your shoppers to spend more when they visit your stores? Which retailer doesn’t? One effective way to increase those basket sizes is through impulse buys—the act of making an unplanned purchase once already inside a store or browsing online.

Poshmark lets big brands sell on its platform

Retail Dive

Big names can now directly sell through the secondhand apparel platform as well as manage campaigns and inventory

Seven Dials gives a royal welcome to Warm and Wonderful

Retail Focus

Shaftesbury has announced the opening of a debut pop-up store in Seven Dials for Warm & Wonderful, the independent British knitwear brand, most well-known for its iconic red sheep sweater, famously worn by Princess Diana, David Bowie and a host of other 80s icons.

Facebook changes name to Meta as it refocuses on virtual reality

Inside Retail

Facebook Inc is now called Meta, the company said on Thursday, in a rebrand that focuses on building the “metaverse,” a shared virtual environment that it bets will be the successor to the mobile internet.

5 Top Customer Service Articles of the Week 10-25-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. What Kind of CX Do Customers Really Want? by Eric Krapf. (No

Boo! 6 stories of retail hauntings

Retail Dive

Retail is a harrowing business, and sometimes it can be downright scary

104
104

Johnstons of Elgin brings luxury craftsmanship to Kildare Village

Retail Focus

Johnstons of Elgin, the luxury Scottish Cashmere and fine Woollens manufacturer, has launched its debut outlet store at Kildare Village in Ireland. .

Coles’ growth stifled by shift in shopping behaviour

Inside Retail

Coles has suffered under the same quarterly conditions as rival Woolworths, with shopping and movement restrictions causing sales in its supermarkets to grow a slight 1.8 per cent and sales in its Express business to fall 10.1 per cent. Overall, total sales rose 1.5

Dealing With Angry Customers: Be Sincere When You Apologize

Shep Hyken

“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint.

Nearly 20% of consumers plan to shift holiday spending online: Coresight

Retail Dive

But physical stores will remain a key channel this season as concerns over e-commerce orders arriving on time arise

Dental Practices and The HR Involved

Retail Focus

Dental practices are no different from other businesses. Managing dental practices is quite similar to managing small and large businesses. Dentists have unique skills that allow them to excel in their fields.

Luxury Escapes overwhelmed by ‘revenge travel’ bookings

Inside Retail

Close to two years on from the closure of Australia’s borders with the rest of the world, airlines are preparing to resume flights from certain states next week and Australians are excitedly booking overseas trips.

Rustlers moves into ‘meat mimicking’

Talking Retail

Rustlers is set to launch a “meat mimicking” burger to “tap into the booming plant-based market”. Rustlers Meatless Maverick will be available from November in One Stop stores and the Booker Group, retailing at £2.

Neiman Marcus reveals 2021 Christmas Book and Fantasy Gifts

Retail Dive

The retailer's luxury offerings include a $6.1 million diamond and a Roaring '20s party at the Apollo Theater

ATS 99

France Creates Legislation to Protect Its Book Industry from Amazon

VMS

The French government has introduced new legislation that could impose a minimum shipping fee for new books in a move to protect its book industry from Amazon (Seattle) and the online behemoth’s shipping discounts, according to Reuters.

How retailers are getting more out of TikTok advertising

Inside Retail

TikTok’s rise as the world’s leading short-form entertainment platform has not gone unnoticed by retailers.

Study: More Than Half of Shoppers Across All Generations Prefer Email Communications

Retail Touch

Customer communication is undoubtedly important. When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with its advertising.

Hasbro hit by supply chain woes as $100M in orders go unfilled

Retail Dive

Shipping costs and delays weighed on the toy maker, but revenue rises elsewhere in the business more than made up for the disruption

Dead Man’s Fingers expands core range

Talking Retail

Halewood Artisanal Spirits has added a Black Rum and White Rum to its core Dead Man’s Fingers portfolio. The Black Rum variant is available to all channels now, while the White Rum is available exclusively from Booker until 1 January 2022, when it will be made available to all channels.

ATS 97

Coles to stock rapid antigen testing kits next week

Inside Retail

Coles and Woolworths are set to stock consumer-grade rapid antigen testing kits for sale, with Coles to stock the kits as soon as next week.

How 5G Will Power a New Retail Experience

Retail Touch

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. The advancements it supports should alleviate many of the challenges that retailers have endured during the pandemic.

Gap, Walmart extend ties with new furniture collection

Retail Dive

Just months after launching a partnership, the retailers are introducing a new collection of 150 products in contemporary styles

98

Ipro targets convenience sector with wellness partnership

Talking Retail

Wellness drinks range Ipro has kicked off a six-year partnership with community fitness group Parkrun.

New report examines the value of customer reviews in e-commerce

Inside Retail

The digital era has brought hitherto unimaginable volumes of both information and misinformation to our fingertips, to the point where many have lost confidence in the trustworthiness of the content they read online.