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Garment workers, who were some of the first people to feel the impact of Covid-19 when China shut its factories in February 2020, are still bearing the brunt of the pandemic over one year later. The last two weeks have seen local governments in some of the world’s biggest garment manufacturing hubs, including India, Bangladesh and Cambodia, reinstate lockdowns amidst surging case numbers, even as life begins to return to normal in countries like the US and UK.
Following the launch of its inaugural store in Lakeside, Essex in September 2020, Harrods has announced the opening of its next stand-alone H beauty destination in centre:mk, Milton Keynes. The 29,000 sq.ft. space brings together a diverse portfolio of premium brands, must-have products and exceptional beauty services and experiences. The latest H beauty is an experiential wonderland where beauty addicts and novices alike can find their forever-favourites as well as some of the industry’s most f
Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. That’s right, this quintessential ecommerce disruptor, often blamed for the troubles of brick-and-mortar retail, is taking some of the very innovations that have set it apart and offering them up for other retailers to use.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2 million and revenue hitting $65 million – a 53 per cent growth on the same period last year. And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 million to 2.09 million items.
Walmart has seen the public’s perceptions of the company improve as it has increased pay and educational and medical benefits for its workers, but the world’s largest retailer’s opposition to raising the federal minimum wage to $15 has some questioning if its labor-friendly initiatives are just window dressing. The retailer, which has consistently claimed that its average wage for hourly associates is above the $15 number, says that its approach needs to be viewed through a dif
TBC Bank has unveiled their new TBC Concept flagship at 7 Marjanishvili, Georgia. British design agency Sheridan&Co worked with TBC Bank to deliver a multi-use space that provides flexible working environments, remarkable hospitality and educational experiences, whilst also facilitating a stage for the rich cultural scene across Georgia. Spanning over 4 floors and 2400 sq.m. 11 zones are sectioned according to their different functions: exhibitions and presentation halls, library, café, co-
TBC Bank has unveiled their new TBC Concept flagship at 7 Marjanishvili, Georgia. British design agency Sheridan&Co worked with TBC Bank to deliver a multi-use space that provides flexible working environments, remarkable hospitality and educational experiences, whilst also facilitating a stage for the rich cultural scene across Georgia. Spanning over 4 floors and 2400 sq.m. 11 zones are sectioned according to their different functions: exhibitions and presentation halls, library, café, co-
Justice has returned as an online-only retailer with the launch of its new ecommerce site, ShopJustice.com. The tween retailer shuttered its remaining brick-and-mortar locations in late 2020 — which had numbered 2,800 at the brand’s peak — following the bankruptcy of parent company Ascena Retail Group. Justice was acquired by brand management firm Bluestar Alliance for $90 million in November 2020; Bluestar also owns Bebe , Brookstone and fellow tween retailer Limited Too , among others.
Supermarket Woolworths is further hastening its consumer-facing sustainable initiatives by announcing a battery recycling initiative, with collection units to be placed in every Woolworths store around the country. The units will accept used batteries, as well as mobile phones, in an effort to bump up Australia’s rate of battery recycling – which currently sits at around 10 per cent, lagging behind other developed nations.
A wide variety of consumer packaged goods manufacturers, including those making cereal, disposable diapers and toilet paper, are raising prices. Retailers, in the past, might have absorbed or only passed through a portion of those increases to their customers. That has not been the case during the pandemic with price increases tied to a variety of factors beyond the control of trading partners.
Retail sales incentive programs are an excellent way for retailers to reward their most valuable assets—their employees—by showing tangible gratitude. There has been a lot of talk lately about how customer service and retail jobs are on the decline. And while that may be true, it doesn’t mean retailers can’t do anything to show their appreciation for the hard work done by their most valuable assets: the store’s sales associates.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding. The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Members also receive exclusive discounts on products they decide to buy.
Amazon Australia has today launched its Amazon Hub parcel pick up network in Perth, and added hundreds of new locations across existing networks in New South Wales, Victoria and Queensland. The expansion of its pick up network comes after the surge of Australians having tried online shopping for the first time during the Covid-19 crisis, with the network now available at more than 750 locations across the country.
Amazon.com announced it will raise wages for 500,000 workers by between 50 cents and $3 an hour. The announcement came about as a result of Amazon’s decision to move up its fall pay review. Raises will begin rolling out to workers beginning in May and are expected to build on Amazon’s recruitment efforts. The retail and technology giant has said that it does not plan to raise its $15 an hour minimum wage.
Lakeside, one of the UK’s most popular retail and leisure destinations, owned by property company SGS, is pleased to announce that Tommy Hilfiger has signed to open a new store at the centre. The leading fashion name has taken on a 2,448 sq ft space, with a menswear and womenswear offering. The store joins an exciting line-up of over 300 brands, including Apple, Zara, Mac, H&M, Hugo Boss and Superdry.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Robert Redford’s retail brand Sundance will open its newest store in greater Detroit’s The Village of Rochester Hills outdoor lifestyle center. The 4,120-square-foot store will be the first location in Michigan for the retailer, which sells women’s and men’s apparel, jewelry, footwear, accessories, home furnishings and art. One-of-a-kind pieces and items exclusive to Sundance will be the cornerstone of the product offering.
Pinterest and Shopify will extend their partnership to a further 27 countries, including Australia, in a move expected to making social commerce easier on the platform. The partnership will enable Australian businesses to easily bring products to Pinterest and make them shoppable, and allows market-specific feeds, meaning the discovery platform can be used as an online catalogue for brands to show off different products in different markets.
A boom in swimming pool installations and a plant fire in Louisiana have contributed to a nationwide shortage of chlorine. Swimming pool owners are finding that the price of chlorine tablets has more than doubled since last year.
Hines, the international real estate firm has announced that Sky, Europe’s leading media and entertainment company, has chosen to open one of its first bricks and mortar retail shops at 229-249 Buchanan Street, Glasgow. Opening on 6th May, the new Sky shop will occupy a 2,500 square feet unit and bring together Sky Mobile, Sky Broadband and Sky TV all in one place.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
House of Novogratz — the first store from interior designers Robert and Cortney Novogratz — debuted in Los Angeles on April 10. Located in a bungalow-style house, the store boasts more than 2,000 square feet of retail experiences in six different rooms, as well as working design studios, collaborative brands, rotating pop-up activations and a food and wine offering.
Amazon.com has posted its fourth straight quarter of record profits, thanks to the global shift to online shopping during the Covid-19 pandemic. . The US company revealed in an earnings update on Thursday that it had more than tripled its profits to US$8.1 billion on sales of US$108.5 billion in the quarter ended March 31, 2021, outperforming analyst expectations.
Allbirds, the direct-to-consumer sneaker brand, is considering filing for an initial public offering as investor interest is high. The company, which features shoes made from merino wool, is a favorite among environmentally conscious consumers. Allbirds’ sneakers require 60 percent less energy to make than synthetic rivals. The company was last valued at around $1.7 billion.
Shaftesbury has announced that Experimental Perfume Club (EPC), renowned for its educational and experiential approach to perfumery, has opened the doors to its first ever ‘lab-boutique’ at 53 Monmouth Street in Seven Dials. . Spanning 550 sq ft, the multi-faceted space serves as EPC’s flagship and offers an environment that empowers consumers to explore, understand and create their own fragrance. .
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail market intelligence provider EDITED has acquired DynamicAction , which specializes in internal retail analytics. The newly combined company, which will operate under the EDITED name, will allow retailers to combine global market data with supply chain ecosystem information for rapid insights. Financial terms of the deal were not disclosed. “Our acquisition of DynamicAction marks a significant milestone in our mission to transform the future of ecommerce,” said Geoff Watts, CEO and Co-foun
Like many talented industry professionals last year, Uniek founder Katherine Gracey was motivated to finally take the plunge and launch her own loungewear direct-to-consumer business. Here, we chat with the former head of marketing at Mercedes-Benz about what she learnt from the auto brand, her favourite retailers and why diversity and inclusion are at the heart of her start-up.
Whilst LUFC have been hoping for a winning streak that would shoot them to the top of the table before the end of the season, Design4Retail (D4R) have been busy elevating the Elland Rd club store in collaboration with LUFC’s kit provider, adidas, in time for the reopening of retail on 12 th April. The main task was to e nhance the customer journey via the implementation of several touchpoints that would dial up the drama for brand-led fan engagement.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
In the past few years, trading conditions have been harsh for the retailing landscape, and 2020 certainly added extra pressure for most. The impact of Covid-19 has left many consumers with fewer reasons to shop and even fewer ways of doing so. With the onset of the global pandemic, many retailers were struggling to reach their customers. For some, it was due to a lack of e-commerce capability, logistics infrastructure or newly irrelevant products and services.
20 years ago, I used to work as a network engineer for a fast-growing company that had multiple data centers and many remote offices, and I remember all the work required to simply onboard a remote site. Basically, it took months of planning and execution which included ordering circuits, getting connectivity up and spending hours, and sometimes days, deploying complex configurations to secure the connectivity by establishing encrypted tunnels and steering the right traffic across them.
The St David’s Partnership, owners of St David’s Cardiff, has announced the opening of a new 870 sq ft store for Breitling , the Swiss luxury technical watch brand, its first stand-alone boutique in Wales. . The Watches of Switzerland Group have launched the new Breitling store, opposite L’Occitane and Kiehls on the Hayes Arcade, in-line with the re-opening of non-essential retail in Wales.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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