Retail Dive

OCTOBER 19, 2023

Going into Q3, many major players cleaned up their inventories after last year’s surge in stock levels, with benefits to margins. Not everyone fared equally, however.

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Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season.

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Shopping Customer Experience Checkout Returns 126

Hyken

OCTOBER 10, 2023

The title of this article may sound like a lesson in sales, but it’s much bigger than that. It’s about the entire customer experience. If a promise to provide value in the CX is built into a company’s mission and values statements, it potentially becomes part of the culture. Imagine if your organization were bold enough to state that the value it delivers to customers would make price irrelevant.

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Customer Experience Fulfillment ATS 126

365 Retail

OCTOBER 12, 2023

Don’t Blame Shrinkage: Why Poor Digital Strategy Might Be Responsible for Retail Uncertainty While retail is a cyclical industry, it’s important to be honest about transformations, negative and positive, in the industry. At the time of writing, in the US there have been 12 retail declarations of bankruptcy so far in 2023 , over twice as many as 2022 in total.

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Shrinkage Clienteling Outdoor Consumer 113

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

Customer Experience

Retail Dive

OCTOBER 25, 2023

On the heels of a new $1 billion turnaround plan, the retailer’s seasonal push includes paid creators, video ads and a “Penney Prepper” challenge.

Marketing 117

Marketing Planning 117

Retail Times

OCTOBER 19, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! NaviLens technology will be added to Pringles cans to make them more accessible to blind and partially sighted people. The new packaging will allow a smartphone to easily detect the unique on-pack code and playback labelling information to the shopper with sight loss.

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Hyken

OCTOBER 3, 2023

Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. A customer walked into a Little Caesars restaurant and became angry when he was told he would have to wait a few minutes for a pizza.

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Customer Experience Shopping Returns Management 129

Retail Gazette

OCTOBER 23, 2023

The government has launched a new Retail Crime Action Plan to combat shoplifting today. The plan, published by the National Police Chiefs Council, sets out how police should respond to and investigate thefts against convenience stores and other retail businesses. The guidelines for police officers focuses on areas including prioritising attendance at the scene of violent crimes, how retailers should report crimes, and identifying “hot spot” locations where additional patrols would be

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Planning Location ATS 119

Inside Retail

OCTOBER 25, 2023

Kogan has logged a 6.5 per cent year-on-year decrease in gross sales for Q1 of FY24, but recorded quarter-on-quarter growth for the first time since the first quarter of FY22. Kogan is a portfolio of retail and services businesses that includes Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt, Mighty Ape in New Zealand, and Brosa.

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Returns Planning 297

Retail Dive

OCTOBER 31, 2023

Brands such as Titan Casket are trying to disrupt an industry dominated by legacy manufacturers who sell through funeral homes. Could updates to a key federal rule help encourage competition and better inform consumers?

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Consumer 124

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Planning

Retail Times

OCTOBER 31, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Data published today by The Food Foundation shows that the price of a healthy packed lunch has increased in four out of five major retailers since August, with costs increasing by up to 5% in just two months.

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Supermarket Returns 133

Retail TouchPoints

OCTOBER 20, 2023

For almost as long as retail has existed, the supply chain has contentedly operated behind the curtain. But that all changed with the COVID pandemic, the ripple effects of which brought supply chains into the spotlight. Now the supply chain is a top consideration not just for retail executives but consumers as well. As geopolitical disputes and fragile infrastructures continue to disrupt the global flow of goods, sustainability and automation topped the list of topics among supply chain professi

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Fashion Apparel Consumer Accounting 131

Hyken

OCTOBER 17, 2023

“Curiosity killed the cat.” According to Wikipedia , this saying first appeared in a 1598 play, Every Man in His Humour , by English playwright Ben Johnson. The following year, Shakespeare used a similar quote in Much Ado About Nothing. The intent behind this saying is “to warn of the dangers of unnecessary investigation. …” In other words, be careful pushing for more information.

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Customer Experience ATS 121

Retail Gazette

OCTOBER 29, 2023

Tesco has relaunched Paperchase online and in selected stores, just 10 months after it rescued the brand out of administration. Customers will be able to shop the new stationery items in 120 of the grocer’s supermarkets around the UK from today. ‘Paperchase at Tesco’ has launched with four core ranges – Rainbow, Pastel Ombre, Artful Scribbles and Confetti – all offering a wide selection of themed stationery products, including notepads, pens, highlighters, washi tap

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Supermarket Grocer Shopping ATS 131

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Inside Retail

OCTOBER 18, 2023

Gaggenau has opened its first Sydney flagship covering 260sqm on Crown Street in Surry Hills. Gaggenau Sydney features a range of products including the 400 series cooktops, ovens and wine cabinets. The store, designed by Munich-based studio 1ZU33, takes inspiration from the brand’s relationship with the culinary arts and the hospitality landscape that defines the inner-city suburb.

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Consumer Marketing 299

Retail Dive

OCTOBER 13, 2023

Many in the generation expect to spend more than last year and will shop earlier if retailers introduce discounts sooner, according to a Shopify report.

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Shopping 137

Dezeen

OCTOBER 16, 2023

Local studio Architecture for London has designed an interior for stationery store Present & Correct in London , which features gridded joinery and draws on "wunderkammer" cabinets of curiosities. The studio designed bespoke joinery and storage for the Present & Correct shop in Bloomsbury, central London, which sells vintage and new stationery from across the globe.

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Kiosk Shopping Location ATS 121

Retail TouchPoints

OCTOBER 2, 2023

It’s time to say goodbye to cookies. A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. And yet there’s a successional gap. Nobody seems to know what to do next. The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I think everyone’s talking about it but not many people are actually doing a lot of preparation yet,” says one anonymous advertising executive quoted in the study.

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Marketing Advertising Consumer Target Market 127

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hyken

OCTOBER 24, 2023

Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests.

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Outdoor Customer Experience Returns ATS 119

Retail Gazette

OCTOBER 20, 2023

Iceland has said it will be offering customers free food this half term as over half of parents say they are already feeling the pressure of festive expenses. Thanks to the frozen food specialist’s Famous Holiday Freebie offer, from the 20 th October shoppers who spend over £20 in-store and swipe their Bonus Card can choose a free item from Iceland’s easy tea products – including big brand names from Birds Eye to McCain.

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Supermarket ATS 133

Inside Retail

OCTOBER 13, 2023

Precision Group, along with its luxury retailers, is investing $125 million in Adelaide Central Plaza over the next three years as it intends to make the shopping centre Australia’s next luxury retail hub. Adelaide Central Plaza at Rundle Mall will house Tag Heuer, Tiffany & Co, along with exclusive brands within the David Jones department store, the company said.

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Department Stores Shopping Returns ATS 299

Retail Dive

OCTOBER 4, 2023

More small businesses and consumers also turned to bankruptcy in the first nine months of 2023, per Epiq and the American Bankruptcy Institute.

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Consumer 143

Advertiser: FourKites

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Marketing

365 Retail

OCTOBER 25, 2023

Poundland has unveiled plans for an unprecedented expansion, aiming to open or relocate 75 stores within the next three months. This marks the most ambitious quarterly growth in the company’s history. The expansion includes both new stores and conversions of former Wilko locations into Poundland outlets. Earlier this month, the discount retailer inaugurated new stores in Telford’s Forge Retail Park and Stafford’s Queens Retail Park.

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Shopping Location Marketing Planning 113

Retail TouchPoints

OCTOBER 24, 2023

BuyBuy Baby is ready to “reclaim its spot as America’s leading specialty baby and toddler products retailer.” The retailer will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy by baby care brand Dream on Me. The BuyBuy Baby website will relaunch later this month and 11 brick-and-mortar stores will then reopen in November featuring “an elevated shopping experience” and revamped registry, according to a company representative.

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Point of Sale Checkout Returns Location 119

Hyken

OCTOBER 31, 2023

My friend Norman Beck sends me interesting articles and newsworthy information regularly. This one is worth talking about here. A grocery store chain had a sign in front of its entrance that read: Free Delivery – $99 a Year! I had to smile – even laugh out loud – thinking of how many people would roll their eyes when they read that sign. It’s not free if you have to pay $99 for it!

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Operating Expenses Customer Experience Marketing Returns 113

Retail Gazette

OCTOBER 25, 2023

Poundland has unveiled plans to open 75 new stores over the next three months as part of its rapid expansion plans. Set to be the discount retailer’s largest three-month growth programme in its history, the pipeline includes a mix of new stores and relocations of existing branches. The business is continuing the conversion of the 71 Wilko branches it acquired last month – with 19 more to open in the next two weeks, bringing the total number of stores to 56.

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Shopping Planning Management ATS 129

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Inside Retail

OCTOBER 24, 2023

Teen fashion brand Pavement has exclusively relaunched at Big W stores across Australia as it seeks to provide budget-friendly clothing options to the youth market. “We are thrilled to reintroduce Pavement to the Australian market, especially during these challenging times. Our brand’s ethos revolves around providing our young people with clothing that empowers them to showcase their personalities,” said Brooke Norton, divisional general manager at Designworks, the new owner of

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Fashion ATS Marketing Management 289

Retail Dive

OCTOBER 24, 2023

The baby care company — founded by celebrities Kristen Bell and Dax Shepard — has agreed to a stalking horse bid from private equity firm Hildred Capital Management.

Management 119

Management 119

365 Retail

OCTOBER 5, 2023

Science-backed wellness brand Therabody has created a visually arresting interactive window experience as part of Harrods Tech Month , to drive awareness and trial. The concept was designed, produced and installed by future retail agency Outform who Therabody briefed to bring to life the innovation that lies at the heart of its market-defining offering.

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Marketing Beauty and Health Department Stores ATS 116

Retail TouchPoints

OCTOBER 4, 2023

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. New research from MG2 confirms that Gen Z is looking for curated visual merchandising experiences and for brand values to shine through in these physical environments, along with a focus on wellbeing and community connections.

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Visual Merchandising Consumer Shopping Checkout 123

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

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