Retail Gazette

SEPTEMBER 5, 2023

Shoppers browsing their favourite websites, from Argos to Amazon, may be bombarded with a raft of deals, however some may be more prominent than others. The positioning of product listings is just one way brands are working with retailers to advertise to the huge audience that many shopping websites attract. With millions of visitors each month – the UK’s most visited site Amazon gets 286m hits a month, according to SEM Rush – it’s no surprise why brands are trying to rea

Advertising 117

Advertising Grocer Shopping Consumer 117

Hyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. He writes about designing a compelling customer experience process and training your team to implement it. The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C.

Customer Experience 113

Customer Experience Accounting Marketing Management 113

RIS News

SEPTEMBER 18, 2023

For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.

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Retail Dive

SEPTEMBER 27, 2023

The retail giant is embracing strategies previously mastered by Target, Amazon and others, and that’s paying off, various analysts report.

Consumer 118

Consumer 118

Speaker: Joe Cicman - Principal Analyst at Forrester, and Jason Cottrell - CEO & Founder at Orium

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.

Customer Experience

Inside Retail

SEPTEMBER 25, 2023

One of every four shoppers in Australia believes that shoplifting is justifiable amid the ongoing cost-of-living crisis, according to a recent survey. The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The survey emphasised the perception of shoppers on shoplifting, which is the only form of consumer deviance that negatively affects retailers.

Checkout 312

Checkout Supermarket Consumer Finance 312

Inside Retail

SEPTEMBER 14, 2023

Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments , retail crime, customer aggression, the Covid-19 pandemic and wages not keeping up with the cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.

Shopping 289

Shopping Management Department Stores Supermarket 289

365 Retail

SEPTEMBER 27, 2023

Bed and furniture retailer Bed Kingdom has officially opened the doors to its new 70,414 sq ft distribution centre in Liversedge, West Yorkshire, which will create 12 new jobs in the local area. The facility has a large warehouse space that will house furniture stock and become the main distribution site for the children’s bed specialist. In addition, office space spread across three stories and a canteen area will become the new workplace for Bed Kingdom’s buying, marketing, and sales employees

Customer Retention 109

Customer Retention Shipping Planning Marketing 109

Retail Focus

SEPTEMBER 25, 2023

Charity Super.Mkt, the ‘department store for second-hand style’ launched earlier this year by Maria Chenoweth and Wayne Hemingway, will open at Bluewater this week. Bluewater, one of Europe’s leading shopping and leisure destinations, will join Edinburgh and Bristol as new stores for the brand which has previously opened successful pop-ups in London, Glasgow and Reading.

Fashion 278

Fashion ATS Department Stores Shopping 278

Retail Gazette

SEPTEMBER 3, 2023

Tesco workers are being offered body cameras following an increase in violent attacks, according to the grocer’s CEO. Physical assaults at the grocery giant have risen by a third since 2022, Ken Murphy said in The Mail on Sunday , as he called for stricter laws for the perpetrators. Although recent law changes have made attacking a shop employee an “aggravating factor” in convictions, Murphy said he wanted “abuse or violence towards retail workers” to become an offe

Supermarket 144

Supermarket Grocer Shopping ATS 144

Cisco Retail

SEPTEMBER 5, 2023

The railway industry is increasingly embracing new systems and technologies to enhance operational efficiency, safety, and connectivity. As operators move on from their legacy systems, there is an ever-increasing number of connections and complexity to deal with from a security standpoint. Expanded connectivity means increased chances for cyber criminals to disrupt critical infrastructure and global economies.

Management 139

Management ATS 139

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Planning

Inside Retail

SEPTEMBER 13, 2023

Aussie discount retailer Silly Solly is on a growth trajectory, with plans to expand as a franchise, after shifting from a licensing model. Media spokesperson Solly Stanton told Franchise Executives, “We were a licence agreement and have progressively changed to a franchise model. This offers our store owners more protection and the opportunity to resell their business.

Planning 298

Planning Discount Store Advertising Consumer 298

Retail Dive

SEPTEMBER 14, 2023

The craft retailer, which is still operating without a permanent CEO, said it’s “exploring every opportunity” to drive growth and operate more efficiently.

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Retail TouchPoints

SEPTEMBER 25, 2023

There will be no religious talk in this article, but I will pose a challenging question. Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products.

Advertising 128

Advertising Consumer Marketing Shopping 128

Hyken

SEPTEMBER 12, 2023

As customers, we appreciate it when someone we’re doing business with does more than we expect. Even if we don’t consciously recognize it when it’s happening, the value of that “something extra” makes us enjoy the experience and want to come back. The same thing happens with employees inside an organization. You can usually find someone who seems to be doing more than expected – something that’s not in their job description.

Customer Experience 123

Customer Experience Returns Management ATS 123

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Gazette

SEPTEMBER 12, 2023

Poundland owner Pepco Group has agreed to take control of up to 71 Wilko store leases from administrator PwC in a new last-minute deal. The discount giant’s parent company said it expects to convert stores to the Poundland brand while offering roles for Wilko team members as it looks to continue its own transformation programme. Poundland boss Barry Williams said it recognised the last few weeks had been difficult for workers of the embattled retailer.

Shopping 137

Shopping ATS 137

Cisco Retail

SEPTEMBER 1, 2023

This blog was written by Annika Mammen, former User Experience Engineer at Cisco There are so many areas to consider when dealing with protecting and detecting threats, unfortunately cognitive overload is one problem that is often overlooked. Remember when search engines had a million news articles, reading suggestions, and market analysis on the home page.

Accounting 131

Accounting Marketing ATS 131

Inside Retail

SEPTEMBER 27, 2023

The Queensland, SA and WA governments have been urged by the Australian Retailers Association (ARA) to deregulate trading hours for physical stores – in a consistent policy. The ARA said the deregulation is to create a more flexible, safer, competitive and customer-friendly retail environment, as retailers try to address declining discretionary spending during the holiday period.

Shopping 290

Shopping Consumer ATS 290

Dezeen

SEPTEMBER 7, 2023

Skincare brand Aesop has collaborated with designer Samuso Hyojadong to create a store in Seochon, Seoul , that features an open facade and an oversized stone plinth. Positioned in one of the oldest neighbourhoods of Seoul's Jongno-gu district, the Seochon outlet was created to "fit harmoniously within its local context", according to Aesop's design team.

Location 123

Location Shopping ATS 123

Advertiser: ZoomInfo

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Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago. It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other dir

Payment Services 128

Payment Services Fulfillment Shipping Inventory Management 128

Retail Dive

SEPTEMBER 28, 2023

The agreement strikes a deal that eluded the private equity firm four years ago, despite repeated attempts then to acquire the women’s apparel retailer.

Apparel 127

Apparel 127

Retail Gazette

SEPTEMBER 13, 2023

The Range is understood to have bought Wilko’s brand in a deal worth around £5m. Sky News revealed that the deal is set to be confirmed by Wilko administrator PwC later today. The Range, set up by Devon-based entrepreneur Chris Dawson, had faced competition from online marketplace OnBuy to snap up Wilko’s brand assets. The deal could see the Wilko name live on as The Range could sell Wilko-branded goods in stores and could also trade under the name online.

Shopping 136

Shopping ATS 136

Cisco Retail

SEPTEMBER 1, 2023

Did you ever want to run Cisco Modeling Labs but did not have the hardware or software to do so? Or have you wanted to run a topology on your local deployment—but couldn’t because you did not have enough memory available locally? What about integrating CML into a CI/CD pipeline , which includes the creation and destruction of the entire pipeline, including CML?

Planning 131

Planning ATS 131

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Inside Retail

SEPTEMBER 18, 2023

Westfield Knox in Victoria will open a new fashion retail precinct later this year, which will serve as home to popular brands including Uniqlo, JD Sports, Glue Store, and General Pants Co. “We’re very pleased to be part of Westfield Knox’s exciting redevelopment and investment into the local community, and we are excited to finally share that we will be opening a Uniqlo store in Westfield Knox later this year,” said a Uniqlo spokesperson. “We are excited to present our u

Fashion 290

Fashion Outdoor Returns Planning 290

Hyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. Both employee engagement and customer experience are vital elements, and with some effort, it isn’t difficult for companies to build meaningful synergy between them.

Employee Engagement 116

Employee Engagement Customer Experience Returns Promotions 116

Retail TouchPoints

SEPTEMBER 28, 2023

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook , Instagram , Messenger and WhatsApp , at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its line of smart glasses with Ray-Ban — the company has clearly shifted its focus to this year’s hottest technology, AI.

Planning 126

Planning ATS 126

Retail Dive

SEPTEMBER 29, 2023

Parent company WHP Global announced a partnership with Go Retail Group for the rollout, which also includes experiences in airports and cruise ships.

Shipping 131

Shipping 131

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Retail Gazette

SEPTEMBER 21, 2023

Wilko’s administrators PwC are set to grill majority shareholder Lisa Wilkinson on the distribution of £77m in dividends to investors during the decade leading up to the discount retailer’s demise. This inquiry comes amid growing demands for the Wilkinson family to address a £56m deficit in the pension funds of the company’s employees. The Times reports that PwC will hold a review into the dividends paid out to the Wilkinson family and the retailer’s other directors as part of a broa

Planning 134

Planning 134

Cisco Retail

SEPTEMBER 5, 2023

Patients today expect ease, convenience, efficiency, and a digital experience when accessing healthcare services. To deliver on these high expectations, technology must bring contextual intelligence, communication, and data to the proper point of care. The future of this healthcare technology revolution rests in IT’s hands as those teams now need to manage applications, devices, data, and workflow while balancing a significantly higher cybersecurity risk.

Management 129

Management 129

Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. The research comes from the latest edition of Commonwealth Bank’s Consumer Insights Report 2023 which confirms that the cost of living and interest rates are hitting consumers hard; more than a quarter of respondents surveyed said they are “doing it tough” at the moment.

Merchant Services 289

Merchant Services Payment Services Consumer Checkout 289

Hyken

SEPTEMBER 19, 2023

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring.

Customer Experience 117

Customer Experience Management Planning ATS 117

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.

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