September, 2021

Luxury brand Hermès targeted by animal rights protestors

Inside Retail

The backlash toward leather-good brand Hermès has sparked protests around the world from affiliates of PETA after footage emerged last week of the “barbaric” conditions of its crocodile farm suppliers.

Creative Retail Awards Shortlist 2021

Retail Focus

After an exciting process of reviewing a record amount of entries, the shortlist for the third Creative Retail Awards has been revealed. The Awards recognise and reward innovation and excellence in retail design and experience from around the world.

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When Retailers Mistake Their Most Important Asset As A Cost

Retail Doc

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. Customer Service Retail Sales Training retail employee

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Quick on Their Fleet: Kodiak Builds Flexible, High-Performance Self-Driving Trucks on NVIDIA DRIVE

Nvidia

Autonomous trucks need to lighten the load when it comes to mapping, while still perceiving their surrounding environments reliably. That’s the approach Kodiak Robotics, a Silicon Valley-based self-driving truck startup, is taking to deploy safer and more efficient delivery and logistics.

Would Customers Pay to Do Business with You?

Shep Hyken

Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to enter the store. What would you have to do for your customers to be willing to pay for the privilege of buying your products or services?

Macy's scrambles to keep Amazon off its big red sign in Herald Square

Retail Dive

The department store has rented the 2,200-square-foot billboard for 60 years, and filed an injunction stipulating that it can't legally go to a competitor

Aussies to spend $11 billion this Christmas – almost half online

Inside Retail

Retailers have 11 billion reasons to look forward to this Christmas period, according to the Australian Retailers Association.

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How To Avoid Going Bankrupt? It Begins With Visiting Your Competitor

Retail Doc

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This usually results in a bit of a battle. Retail Sales Training mystery shops Payless ShoeSource

Medical AI Needs Federated Learning, So Will Every Industry

Nvidia

A multi-hospital initiative sparked by the COVID-19 crisis has shown that, by working together, institutions in any industry can develop predictive AI models that set a new standard for both accuracy and generalizability.

You’re Terminated: Three Reasons Customers Will Stop Doing Business with You

Shep Hyken

One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again , was about why customers would terminate their relationship with you.

HomeGoods launches e-commerce arm

Retail Dive

With its latest online store, off-pricer TJX Cos. is expanding its digital sales efforts in a sector that has long shunned internet retailing

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Adore Beauty founder Kate Morris co-creates purpose-led private equity firm

Inside Retail

Kate Morris has co-founded a new private equity firm in an effort to knock down the walls she faced as a female founder raising capital for Adore Beauty. The new venture, Glow Capital Partners, aims to help purpose-led founders make a positive impact through business, according to Morris. “My

Immersive Queen store opens on Carnaby Street

Retail Focus

In celebration of five decades in music, one of the world’s most iconic bands, Queen, will feature in a dedicated experiential pop-up shop at 57 Carnaby Street that opens tomorrow, Tuesday 28th September.

Retail Best Practices: 12 Tips for the Creation of Exceptional

Retail Doc

Online retailers are jealous. Many retail best practices don't work online. Retail Sales retail management how to attract customers

Home deliveries hit £1m in less than two years for Scottish retailer

Talking Retail

A One Stop franchisee in Scotland has hit £1m worth of sales through Snappy Shopper in less than two years. Adeil Hussain went through the £1m mark in just 20 months at his store in Airbles, Motherwell. Hussain has racked up over 19,660 orders and 800 customers.

ATS 107

Best in Class Versus Best in Industry

Shep Hyken

Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition.

Etsy debuts shoppable virtual house

Retail Dive

Using augmented reality to generate virtual products, the experience allows customers to tour a curated home and purchase products they like

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Most Australians still see ‘shopping’ as in-store, not online: Shopify

Inside Retail

Almost half of Australian shoppers now use online search and websites to discover new brands, and one in ten do so through social media, according to a new report by Shopify.

Crep Collection Club & Vanilla make bricks and mortar debuts at Bluewater

Retail Focus

Landsec has announced the launch of two new retail concepts at Bluewater in Kent.

ATS 226

What Is World Class? Customer Service Case Study at Nordstrom NYC

Retail Doc

It’s easy to bemoan retail right now and the lack of good customer service. Nordstrom exceptional customer service Retail Customer Service Training good customer service example

ATS 189

Mondel?z International unveils plastic reduction plans

Talking Retail

Mondel?z z International is set to roll out new packaging for its Cadbury Dairy Milk brand, made from 30% recycled plastic.

Amazing Business Radio: John Jantsch

Shep Hyken

The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. They discuss how to serve, understand, and create evangelists out of your ideal customers.

Holiday sales could spike 9% in 2021: Deloitte

Retail Dive

Last year's spending growth during the season surprised many retail observers. This year could be even better

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Australians ordered 1 billion parcels in 2020

Inside Retail

Australians ordered over 1 billion parcels during 2020, a first for the country, according to the latest Pitney Bowes parcel shipping index.

Tommy Hilfiger relaunches Berlin flagship

Retail Focus

Located on Kurfürstendamm, in the centre of the city, the Tommy Hilfiger Berlin flagship store has undergone an extensive refurbishment and expansion to include a Tommy’s Coffee and will even include a 40-seat cinema in the near future. Tommy Hilfiger worked with rpa: group to refit the 476 sq.m

What To Do When You Don’t Like To Sell

Retail Doc

Independent retailers with one location represent 95% of all retailing in the US; yet many don’t like to sell their own merchandise. If that’s you, unless you embrace selling, you’re going to be at the whim of customers who would just as soon order online or go to a big-box competitor.

GPU-Accelerated Deep Learning Can Spot Signs of Early Alzheimer’s With 99% Accuracy 

Nvidia

Speedy diagnoses are critical, especially when a loved one seems to be slowly losing their cognitive abilities.

ATS 104

How to Protect Your Brand Through Pricing

Wiser

Price management. Sounds fun, right? Regardless of your expertise and sophistication around pricing (you might be an analytics type who does actually think price management sounds fun), setting the right price on a product your company builds from scratch is incredibly important.

Guitar Center files confidentially for IPO: Debtwire

Retail Dive

The instrument retailer's sales and profits are ticking up after last year's restructuring

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International borders to open in November: PM

Inside Retail

Australia’s international borders are set to open in November, according to Prime Minister Scott Morrison, though state premiers have already started pushing back. Morrison made the announcement on Friday, noting that the decision was always part of the National Plan.

Why Increased Health and Safety Measures are a Positive Thing for the Construction Industry

Retail Focus

Among those working in the construction and building industry, it’s a common occurrence to hear complaints about issues around there being far too much red tape in modern times, which is seen by some as having a very negative effect on how the industry works today.

How To Find Self Motivation?  Get Leverage On Yourself

Retail Doc

Looking for how to find your own self motivation? You first neet to find leverage on yourself. Motivation Mindset

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Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

Shep Hyken

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. She writes about how companies can keep their customers happy while looking for opportunities to sell more.

Formula 1 engineering helps improve convenience store fridges

Talking Retail

Southern Co-op is installing motor-racing technology to help cut the loss of cold air from the fridges in its stores, reducing greenhouse gas emissions. The regional co-operative is putting the technology in 96 stores and using it to reduce cold air being lost into the aisles.

ATS 104

Shoppers returning to their earlier pandemic behaviors, research finds

Retail Dive

The delta variant of the coronavirus is undermining consumer sentiment heading into the holidays, according to several reports

Mosaic Brands completes $11m EziBuy purchase to fuel online growth

Inside Retail

Fashion group Mosaic Brands has purchased the remaining 49.9 per cent of online retailer EziBuy for what will amount to $11 million.

Arc’teryx opens new London store in Covent Garden

Retail Focus

Arc’teryx Equipment, the global design company specialising in technical high-performance apparel and equipment, continues its retail expansion in Europe with a new London store.