Sun.Feb 04, 2024

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Bunnings rebrands some stores under cartoon character banner

Inside Retail

Home and lifestyle retailer Bunnings is collaborating with popular animated TV series Bluey to rebrand several of its stores in Australia and New Zealand. The rebrand, which affects six stores across all states in Australia and one store in New Zealand, is inspired by Hammerbarn – an episode from Season 2 of Bluey. In the episode, the Heeler family visit a local hardware store that resembles the Bunnings Keperra location in Queensland.

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Zuber Issa looks to sell Asda stake amid brother rift rumours

Retail Gazette

Asda co-owner Zuber Issa is looking to sell his stake in the supermarket to focus on EG Group’s petrol station business. Issa has approached buyout specialists and retailers as he looks to offload his 22.5% stake in the grocer, The Telegraph reported. Zuber bought Asda, alongside brother Mohsin and private equity firm TDR Capital, in a £6.8bn deal in 2021.

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Metcash enters into $558.5 million acquisition agreements

Inside Retail

Wholesaler Metcash disclosed it has signed three acquisition agreements cumulatively valued at around $558.5 million. Metcash agreed to pay up to $412.3 million to acquire Superior Food Group , a foodservice distribution business with 23 branches nationwide and a 80,000sqm warehouse space. The company boasts an estimated over 20,000 customers including quick service restaurants, corporate caterers, cafes, restaurants, and hotels. “Superior Food provides a compelling opportunity to expand i

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Ted Baker owner explores CVA as it terminates contract with UK operator

Retail Gazette

Ted Baker owner Authentic Brands is exploring significant store closures and job losses at the brand as it terminates its relationship with the firm that runs its UK operation. The Telegraph reports that Authentic Brands, which bought the ailing fashion retailer for £211m two years ago, is close to appointing restructuring experts as it seeks to reduce Ted Baker’s rent bill.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Restaurants and retailers expect better times ahead

Inside Retail

The latest edition of Square’s annual Future of Commerce report, prepared in collaboration with Wakefield Research, highlights a positive outlook for Australia’s restaurant and retail industries. “For businesses, the future is looking cautiously optimistic, and business owners say they’re looking to grow despite diverging consumer economic sentiment,” Matthew O’Connor, Head of Verticals and Platform at Square, said.

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Morrisons stores chief David Lepley resigns

Retail Gazette

Morrisons stores chief David Lepley has resigned from his role after eight years at the supermarket. Lepley, who joined Morrisons in 2016 from Asda, has spent the last four years as its group retail director. M&S attempted to poach Lepley in 2019 but he decided to remain at Morrisons as its operations director. It is unclear whether Lepley will be replaced, The Telegraph reported.

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Tourist tax: Jeremy Hunt orders review ahead of the Budget

Retail Gazette

Chancellor Jeremy Hunt has asked the Office for Budget Responsibility (OBR) to look into whether the scrapping of VAT-free shopping – also known as the tourist tax – should be reversed. Hunt has asked the OBR to “examine the costs and benefits” of the scheme, which Rishi Sunak decided to end in 2020. The results of the review are set to be unveiled alongside next month’s Budget, The Sunday Times reports.

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Growth potential is not enough: Why Amer Sports’ IPO fell short

Inside Retail

Amer Sports’ initial public offering (IPO) has been making headlines after it discounted its stock almost immediately after being listed on the New York Stock Exchange. The company sold 105 million shares for US$13 instead of the US$16-18 it originally floated, putting Amer Sports’ valuation at over US$6 billion. The sporting goods conglomerate has a unique proposition with its broad portfolio of 11 brands that include Wilson Sporting Goods, Salomon and Arc’teryx.

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Embrace the Multicloud Era with Cisco Learning and Certifications at Cisco Live Amsterdam

Cisco Retail

Tech learners, it’s the week you have been waiting for.

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Inside Nike’s cutting-edge, youth-centric sport hub in Singapore

Inside Retail

Nike’s latest flagship store, recently unveiled in the heart of Singapore, marks a significant milestone for the sportswear giant. The Nike Orchard Road store, a sprawling 28,000 square-foot sport hub, promises to be more than just a retail space, offering a revolutionary sport performance-led experience for athletes of all ages. Partnering with GMG, a global retailer and distributor based in the Middle East, Nike’s new store is one of the largest stand-alone Nike stores in Asia, outside o

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Report outlining changing priorities in skills development has lessons for FMCG and retail organisations

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A new report on the trends and priorities shaping workplace learning and development in 2024 has important messages for those operating in the FMCG and retail sectors, capability development specialists Bridgethorne has advised.

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Top 5 Customer Service & CX Articles for Week of February 5, 2024

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Bad Customer Service Puts $3.7 Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 trillion annually, according to new research by the experience management company Qualtrics.

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Commercial kitchen operator Karma Kitchen launches sixth site

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Karma Kitchen, the commercial kitchen operator, has announced the launch of its sixth site, a 14,682 sq ft, 26-unit strong location in Wimbledon, South West London. Joining sites across the capital, Wimbledon adds another key strategic location to Karma Kitchen’s growing portfolio.

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Elevate Software Completes Acquisition of Mi9 Retail

RIS News

Elevate Software (Elevate) has closed the acquisition of Mi9 Retail (Mi9).

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Co-op serves-up two new stores creating 30 local jobs

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Co-op has aunched two new stores on 2 Feburary to serve and support communities in Costessey (Norfolk) and Hednesford (Staffordshire) The near 3,000sq ft purpose-built convenience store located in the Queen’s Hills community, Costessey opens between 7am-10pm daily and, has created 15 jobs, while the Hednesford store is located in Noble Road, off Pye Gree

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The e-commerce trends set to accelerate this year

Inside Retail

The Australian e-commerce market is set for a dynamic evolution this year. Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Last year was another turning point for digital commerce. Following an earlier pandemic-induced surge, total online spending had climbed 5 per cent year-on-year to September.

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lululemon expands footwear offerings with casual and performance styles

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! lululemon has revealed its 2024 spring and summer footwear offering with new casual and performance innovations, including the brand’s first men’s collection. lululemon’s debut casual sneaker, cityverse, will be the first new style to launch, starting on February 13. lululemon also revealed new running models: beyondfeel and beyondfeel trail, which will

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Bestway invests £3m into market leading deals and BOGOF offers

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Bestway Wholesale has announced that it is offering its customers market leading wholesale deals and Buy One Get One Free Offers (BOGOF) as part of a £3million ‘Thank you’ and Christmas investment into price, promotions and local support.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.