Retail TouchPoints

OCTOBER 5, 2021

There has never been a generation quite like Gen Z, and retailers need to recruit them now to bring their valuable insights and skillsets into their corporate culture. Hana Ben-Shabat, Founder of Gen Z Planet and author of the book Gen Z 360: Preparing for the Inevitable Change in Culture, Work, and Commerce , noted that while companies have a lot of preconceived notions about this cohort, they often miss the bigger picture.

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Management Fulfillment ATS Consumer 323

Inside Retail

OCTOBER 5, 2021

Online marketplace operator MySale has named a new CEO as it continues to work towards a potential listing on the ASX. . Kalman Polak, pictured above, spent a decade with Catch Group, most recently as head of marketplace, and for the past 10 months has worked with MySale as chief commercial officer on a consulting basis. He will take over from Carl Jackson who joins the company’s board as executive chairman. .

Management 261

Management 261

Retail TouchPoints

OCTOBER 5, 2021

Rent the Runway has filed its IPO, joining the growing roster of circularity-focused digital brands that have gone public in 2021, including resale platforms Poshmark and ThredUP. Rent the Runway — which allows users to rent, subscribe and buy designer apparel and accessories — plans to list on the NASDAQ under the ticker “RENT.”. The company is moving forward despite the undeniable negative impact of the pandemic.

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Planning Accessories Apparel Fashion 294

Inside Retail

OCTOBER 5, 2021

Innovation, collaboration, technology, and holistic sustainability are all in the footprint for Mallorca-based shoemaker Camper. As the brand adjusts to the new omnichannel world, ANZ country director Mawuse Ziegbe discusses what customers want, designing unique stores, and the large role technology plays in crafting well-made, distinctive shoes with a limited impact on the environment.

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Fulfillment Fashion Location Planning 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

OCTOBER 5, 2021

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences.

Customer Experience 274

Customer Experience Consumer Fulfillment Shopping 274

Inside Retail

OCTOBER 5, 2021

Australian luxury reseller Blue Spinach has joined David Jones’ Mindfully Made edit, giving pre-owned designer pieces a second life. The online designer resale at David Jones features more than 30 luxury accessories items from brands including Louis Vuitton, Chanel, Prada, Hermes, Gucci, Celine, Balenciaga, Valentino and Fendi. “Resale of pre-owned designer pieces is gaining momentum globally,” said Bridget Veals, GM of womenswear, footwear and accessories at David Jones.

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Accessories Fashion Shopping Marketing 246

Inside Retail

OCTOBER 5, 2021

Fashion tech start-up Mys Tyler has secured more than $1 million in its seed funding round, with Mirvac Ventures, Antler Global and angel investor Brian Hartzer, former CEO of Westpac, backing the business. The social-commerce app matches women with a contributor sharing a similar body type who can guide them on the best styles to suit their physical characteristics.

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Fashion Social Commerce Telecommunications Returns 246

Tokinomo

OCTOBER 5, 2021

The COVID-19 pandemic accelerated the adoption of online shopping. More and more people are turning to eCommerce platforms for their shopping. However, this doesn’t mean that brick and mortar stores are dead. But how can you make sure that your FMCG brand attracts attention both online and in-store?

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Shopping Retail Marketing Marketing 204

Inside Retail

OCTOBER 5, 2021

In its latest report, Talkdesk Research focused on retailers’ challenges in driving growth through strong CX and the investments they are making to overcome those challenges. Powering retail growth: the next generation of contact centres presents the most important retail customer service statistics and insights in the market, painting a picture of what the future of retail contact centres looks like.

Accounting 246

Accounting Management Marketing ATS 246

Retail Wire

OCTOBER 5, 2021

Kaufman Realty, which is the landlord for Macy’s Herald Square flagship store, says it hasn’t had any “communication or negotiations” with Amazon.com about a planned billboard by the retail and tech giant on the property. Macy’s is taking Kaufman to court over an alleged violation of the lease arrangement between the two parties.

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Planning 189

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

OCTOBER 5, 2021

A restructure at Domino’s Pizza Enterprises Ltd (DPE) has refocused the multi-national business on a twin-region approach with the goal of more than doubling the current size of the business over the next decade. The new focus also brings with it some executive changes, and ANZ CEO Nick Knight’s decision to retire from the business. He will be replaced by another brand veteran, David Burness , who is transitioning to the role over the next two weeks.

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Marketing Management Planning ATS 130

Retail Wire

OCTOBER 5, 2021

Popular products inspire imitations, but many of the knockoffs fall far short of the originals leaving consumers confused about what to buy and unhappy with their eventual purchases.

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Consumer 130

Inside Retail

OCTOBER 5, 2021

Spanish fashion label Mango will launch a new sustainable brand Alter Made, targeting consumers who are committed to responsible consumption. The new brand will be presented in November and available online in some European markets such as Spain, France, Germany and the Netherlands, with materials and fabrics produced locally in Europe and Turkey. According to Mango, the collection features a higher price than its mainline because Alter Made products will last longer and let customers experience

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Fashion Fast Fashion Customer Experience Consumer 130

Retail Wire

OCTOBER 5, 2021

Lawyers arguing a suit against major retail pharmacy operators allege the companies indiscriminately filled prescriptions of opioids that made their way to the black market, causing citizens in two Ohio counties to become addicted to the drugs. Mark Lanier, a lawyer for Lake and Trumbull Counties, told a federal grand jury in his opening statement that the pharmacies “dispensed [opioids] like a vending machine.” Kaspar Stoffelmayr, a lawyer for Walgreens, responded in his opening sta

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Marketing 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Cisco Retail

OCTOBER 5, 2021

Let’s talk fitness. Physical fitness builds a strong body, endurance, and stamina. Commitment to training goals ensures athletes will push through training challenges – each achievement creating more energy, focus, and confidence. In my work leading agile transformation for Cisco’s Customer & Partner Experience Engineering (CPXE) organization, I have seen firsthand how the concept of fitness translates to organizational health, too – I call it transformational fitness.

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Customer Experience ATS 145

Retail Wire

OCTOBER 5, 2021

Target announced it will pay an extra $2 an hour to associates working in its stores on the Saturdays and Sundays between Nov. 20 and Dec. 19 as well as on Christmas Eve and the day after Christmas. The retailer pays a minimum wage of $15 an hour.

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Cisco Retail

OCTOBER 5, 2021

Episode 14 of the Cisco Optics Podcast is now posted! See below for episode notes. Cisco Optics Podcast Episode 14. Cisco Optics Podcast Episode 14. Demystifying fiber cable infrastructure, with Brian Kelly. Part 6 of 6. If you search on “data center” you’ll find many images that show rows and rows of equipment racks. The network gear in these racks need to be physically connected to each other, and that’s where pluggable optic transceivers come in.

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Telecommunications Management ATS 142

Nvidia

OCTOBER 5, 2021

NVIDIA and VMware are marking another milestone in their collaboration to develop an AI-ready enterprise platform that brings the world’s leading AI stack and optimized software to the infrastructure used by hundreds of thousands of enterprises worldwide. Today at VMworld 2021, VMware announced an upcoming update to VMware vSphere with Tanzu , the industry’s leading virtualization platform and the fastest way for IT teams to get started with Kubernetes workloads on existing infrastructure.

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ATS Management Marketing 125

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Cisco Retail

OCTOBER 5, 2021

Automating infrastructure configuration is a big deal and can save your company tons of time and money. Cisco’s Network Service Orchestrator (NSO) automation platform solves configuration management problems, but often requires some learning investment to unlock its full potential. I am thrilled to announce some recently added resources to help you get ramped up in your automation journey with NSO.

Planning 142

Planning Management ATS 142

Retail Wire

OCTOBER 5, 2021

Skogen’s Festival Foods has reached a deal to acquire three Trig’s stores in Stevens Point, Wausau and Weston, WI. The stores, which will transition to the Festival Foods banner next month, will bring Skoken’s total to 39 in the state. “There are a lot of similarities in vision and philosophy between the two companies,” said Mark Skogen, president and CEO of Skogen’s Festival Foods.

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Cisco Retail

OCTOBER 5, 2021

Rain or shine?… Doesn’t matter. Global pandemic?… OK, we’ll be virtual. Whatever the challenge, developers are always up for solving problems. That’s why we are super excited to bring you, our DevNet community, together at DevNet Create 2021 to demonstrate use cases and their solutions to real-life problems. This is DevNet Creates 5th year and it keeps on getting better.

ATS 139

ATS 139

Retail Wire

OCTOBER 5, 2021

Dolce & Gabbana announced that it has sold a nine-piece collection of digital non-fungible tokens (NFTs) along with actual clothing for nearly $5.7 million in cryptocurrency. “We are moving toward a virtual reality world, and when we get to that state — sooner than we think, in a matter of years — luxury goods will be part of that world,” said Merav Ozair, a fintech professor at Rutgers Business School.

ATS 100

ATS 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

OCTOBER 5, 2021

The pandemic's effects on labor, demand and transport capacity have brought new attention to the potential use cases for drones for the last mile.

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Retail Wire

OCTOBER 5, 2021

Forty-one percent of consumers said they had a product subscription in August 21, down from 47 percent in Nov. 2020, according to a survey of almost 2,000 people by Attest. The numbers of people with more than one subscription also fell, with 18 percent doing so, down from 21 percent. Food and drink, health and fitness and personal care subscriptions are the most popular but those for pets are the fastest growing with 32 percent of respondents saying they now getting products that way.

Consumer 100

Consumer 100

Talking Retail

OCTOBER 5, 2021

Pladis is expanding its Jacob’s Mini Cheddars portfolio with the launch of Crunchlets. The range is rolling out now in Rich & Tangy Cheddar and Cheddar and Caramelised Onion flavours in 6x17g multi-packs, 115g sharing bags (£1.50) and convenience-exclusive 65g price-marked packs (£1). Christopher Owen, marketing controller at Pladis, said: “While many Brits are actively.

Marketing 111

Marketing ATS 111

Retail Wire

OCTOBER 5, 2021

A Port of Long Beach 24-hour pilot program designed to reduce congestion at its terminals has gone unused as trucking firms claim that restrictive elements of the program combined with a shortage of truck chassis for transporting sea containers has kept them from participating.

ATS 100

ATS 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

OCTOBER 5, 2021

15 years at Cisco and I really do still love my job! Every time I think about my role as an IT Manager , and these words, I think about that scene in Miss Congeniality where Sandra Bullock’s character becomes overwhelmed with emotion and let’s everyone know, “I really do want world peace!”. When I say, “I love Cisco” – I really, really love Cisco! Not only can I bring my true self to work every day – yes, my fun, quirky, opinionated, emotional self – but my co-workers are a second family to me,

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Location Fashion Management ATS 111

Retail Dive

OCTOBER 5, 2021

As part of the initiative, the Snapchat owner will run quarterly client competitions that provide funding to scale innovative campaigns on the app.

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Cisco Retail

OCTOBER 5, 2021

Learning and growing, together. In education, we all learned a LOT this past year. Educators learned how to migrate their course material online. School teachers learned how to teach 7-year-olds how to log-in to a virtual class. Professors learned how to do 1:1 coaching when office hours couldn’t look like they used to. As we plan for the future, it’s our time to re-evaluate what worked well, and what we can improve for the coming years.

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Management Planning ATS 98

Retail Dive

OCTOBER 5, 2021

United for Respect alleged that the retailer's private equity owners left it understaffed and without proper COVID-19 protections.

ATS 118

ATS 118

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience