Retail TouchPoints

JULY 14, 2021

Ap p le will reportedly team up with Goldman Sachs to launch its own buy now, pay later (BNPL) platform that lets shoppers make Apple Pay payments in installments, according to Bloomberg News. The move sent share prices for other BNPL providers downward as the market reacted to the news. The service — which is known internally as Apple Pay Later — will use Goldman as the lender for the loans, according to people familiar with the matter.

Payment Services 299

Payment Services Planning Accounting Marketing 299

Inside Retail

JULY 14, 2021

Melbourne’s Lord Mayor Sally Capp remains optimistic about the future of CBD retail and hospitality despite the impact of repeated lockdowns on office occupancy rates and foot traffic. Speaking with Australian Retailers Association CEO Paul Zahra for the Retail Therapy podcast, Capp said the city is seeing a ‘bounce back’ phenomenon as restrictions continue to ease. .

ATS 264

ATS Management 264

Retail TouchPoints

JULY 14, 2021

It’s no surprise that the pandemic accelerated the decline of brick-and-mortar retail stores in favor of the convenience of online shopping. Amazon and other online retailers are essentially logistics companies that have become today’s consumer interface to deliver goods to your front door within hours. Convenient? Yes. Memorable? Not exactly. Will you remember the brand purchased?

Outdoor 264

Outdoor Boutique Fashion Shopping 264

Retail Focus

JULY 14, 2021

Bvlgari has revealed the summer Serpenti Maestria pop-up boutique at Harrods. Finding its home in the iconic department store’s prominent Exhibition Road space, the pop-up will serve as an experiential destination to discover the metamorphosis of Bvlgari’s Serpenti Collection, a unique fine jewellery, watches and accessories offering, alongside an exclusive programme of activities throughout the month.

ATS 264

ATS Accessories Boutique Department Stores 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JULY 14, 2021

Toilet paper. Hand sanitizer. Cleaning products. What do these products all have in common? They were in high demand during the pandemic — and they were virtually impossible to find. The extreme, rapid shifts in consumer behavior during the pandemic reaffirmed several underlying issues with retailer and CPG brand collaboration. Traditionally, inconsistent data sharing and a lack of full alignment on trends and goals have hindered most demand forecasting processes.

Inventory Management 264

Inventory Management Grocer Consumer Planning 264

Inside Retail

JULY 14, 2021

Product discovery and sourcing platform RangeMe has fully launched its global service to retailers in Australia, New Zealand, and the wider APAC region, allowing businesses to access 200,000 international suppliers. A number of businesses are already using the service, such as Blooms the Chemist, Good Price Pharmacy Warehouse, Pet Circle and Pet Culture, and are now able to source new products at a time demand for a wider range of products is growing.

ATS 246

ATS 246

Inside Retail

JULY 14, 2021

Online wine marketplace Naked Wines has seen success in Australia during the last year, as more and more Aussies spending online drove the business’ local sales up 42 per cent to $84.2 million. Alicia Kennedy, managing director of Naked Wines Australia, said the results grew on an already landmark result the year prior. “As we continue to grow our market here in Australia, we also continue to grow and push our mission; to disrupt the wine industry through a strong direct-to-consumer model which

Customer Retention 246

Customer Retention Marketing Management Consumer 246

Tokinomo

JULY 14, 2021

The retail sector seems to slowly get back on track after the hit it received during the pandemic. While online retailers saw a rise in sales, many brick-and-mortar stores were closed or restricted.

235

235

Inside Retail

JULY 14, 2021

Nailing delivery is often the make-or-break moment for an online retailer. If the customer has had a good shopping experience – but then has an awful delivery experience – chances are they won’t shop with that brand again. . With more Australians shopping online than ever before and, depending on movement restrictions, often unable to safely go shopping themselves, having a reliable and flexible delivery solution has become more important than ever.

Merchant Services 246

Merchant Services Shipping Shopping Management 246

Intelligence Node

JULY 14, 2021

5 Steps to Grow Your Online Alcohol Sales It’s no secret that the pandemic has pushed the needle on alcohol sales across the world, forcing retailers to migrate to digital and omnichannel formats almost overnight. The IWSR reported the largest gain in sales volumes across the US since 2002, with an accelerated adoption rate for […]. The post The Alcohol E-commerce Battle Heats Up.

197

197

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JULY 14, 2021

New Zealand sustainable leather accessories brand Deadly Ponies is to expand its footprint into Australia with its first store in the market. . The store is scheduled to open on August 4 on High Street in the Melbourne suburb of Armadale. The company says Melbourne was chosen as the location of the first store because the brand already has a strong fan base there.

Dead-Stock 246

Dead-Stock Accessories Location Marketing 246

Retail Wire

JULY 14, 2021

Kohl’s is offering a 20 percent discount on in-store purchases to teachers with valid school identification from July 16 through 18. The retailer said it is looking to give back to educational professionals who have continued to work with the nation’s children despite all the challenges created by the novel coronavirus pandemic. “Since educators and school staff give so much of their time and talent to developing and shaping our children, we hope they can use this 20 percent di

Marketing 190

Marketing 190

Inside Retail

JULY 14, 2021

In a bid to offer new same-day delivery options, reduce traffic and scale back on its carbon emissions, delivery service FedEx has just introduced its robot Roxo in the Asia Pacific region for the very first time. Roxo, a wheeled device which recently made its debut in Japan, is a delivery robot designed to travel on sidewalks and along roadsides, aimed at safely delivering smaller packages to customers’ homes and businesses locally on the same day.

Shipping 246

Shipping Consumer Fashion Management 246

Retail Wire

JULY 14, 2021

Workers at a Burger King in Lincoln, NE, climbed a ladder in front of the restaurant to change the message on its sign. The new message read: “We all quit” adding “Sorry for the inconvenience.” Nine of the 11 workers at the location walked out together in protest over their treatment by management. A corporate spokesperson for Burger King said,“The work experience described at this location is not in line with our brand values.”.

ATS 130

ATS Location Management 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JULY 14, 2021

The eroding effect of lockdown is likely to hit retail sales, according to research by NAB which predicts cashless retail sales to fall 1.1 per cent in June compared to a month prior. The drop, which NAB predicts will be the outcome of the ABS’ retail trade release due 21 July, comes as a slow feeling of a return to pre-pandemic “normal” life has been shattered by the spate of Covid-19 outbreaks around the country, with another 65 cases confirmed overnight after NSW Premier Gladys Berejiklian co

Returns 246

Returns Consumer Management ATS 246

Retail Wire

JULY 14, 2021

Direct-to-consumer brands are starting their own private clubs for users via social media platforms such as Instagram, Facebook and Geneva to get real-time feedback. “We basically ask them questions about everything, like ‘What do you want to see in the packaging?’ ‘What styles are you liking?’ ‘What’s important to you, when it comes to the tutorial videos you want?

Consumer 130

Consumer 130

Cisco Retail

JULY 14, 2021

Visibility is as important to network health as it is to operating a motor vehicle. Have you ever tried to drive through a whiteout snowstorm or torrential rainfall and had to pull off to side of the road under an overpass to wait it out because you just couldn’t see out of the windshield? Now picture a network facing these same challenges. Network visibility is the next big hurdle as broadcasters move content production to the cloud to satisfy remote production and workers.

Planning 145

Planning Consumer ATS Returns 145

Retail Wire

JULY 14, 2021

Companies have cut marketing budgets from 11 percent last year to 6.4 percent of company revenues at present, according to Gartner’s annual CMO Spend Survey. “Budgets were cut for brands whether or not they had a positive or negative impact from Covid,” said Ewan McIntyre, co-chief of research and vice president analyst at Gartner.

Marketing 130

Marketing ATS 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Cisco Retail

JULY 14, 2021

Cyber attacks to industrial organizations and critical infrastructures are now making headlines regularly. As Talos pointed out in a recent research blog , we’ve entered a new world of critical infrastructure security where threat actors are structured businesses. Nevertheless, few industrial organizations have implemented comprehensive security programs to protect their operational technologies (OT) and even fewer have deployed at scale.

ATS 144

ATS Promotions Management Planning 144

Retail Wire

JULY 14, 2021

Owners of the Apt Cape Cod farm-to-table restaurant have seen rude customers reduce some employees to tears. In one recent incident, a man lit into one young employee for not taking a breakfast takeout order before the restaurant opened. Brandi Felt Castellano and co-owner and spouse Regina Felt Castellano made the decision to close the restaurant for a “day of kindness” for employees. “People are always rude to restaurant workers, but this far exceeds anything I’ve seen in my

140

140

Hyken

JULY 14, 2021

How do you say Yes to every customer request ? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question ? Both of these authors have a hospitality background. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur.

Management 140

Management ATS 140

Talking Retail

JULY 14, 2021

Nisa says that a website launched a year ago to boost interest from prospective new retailers has proved a great success. The site, nisalocally.co.uk , came online last July and aims to show retailers what Nisa can offer their franchisees. The company says that the site has increased the number of retailer approaches by 277%. This story continues at New Nisa website nearly trebles approaches from prospective retailers.

ATS 140

ATS 140

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JULY 14, 2021

Parents of 90 percent of American children will begin receiving monthly checks of up to $300 per month, per child, between July and December. This newfound money will enable lower and middle-income consumers to make purchases they might not normally make. Analysts at Cowen expect that the child credits will be renewed past December, adding an estimated $150 billion in stimulus to the national economy over the next year.

Consumer 100

Consumer ATS 100

Nvidia

JULY 14, 2021

Robots are not just limited to the assembly line. At NVIDIA, Liila Torabi works on making the next generation of robotics possible. Torabi is the senior product manager for Isaac Sim , a robotics and AI simulation platform powered by NVIDIA Omniverse. Torabi spoke with NVIDIA AI Podcast host Noah Kravitz about the new era of robotics, one driven by making robots smarter through AI.

Management 121

Management ATS 121

Retail Wire

JULY 14, 2021

A new proposal by the French government would require stores to prevent people who have not been vaccinated against COVID-19 from entering stores. Retailers in the country are lobbying government officials to detail how they expect any such rule to be implemented.

100

100

Talking Retail

JULY 14, 2021

Cadbury Dairy Milk is launching limited edition chocolate gifting bars this summer. The bars will be available until the end of September and feature “uplifting” quotes, such as “Perfect just the way you are” and “You’re all kinds of amazing”, each retailing at £4.23. Nancy Moore, brand manager for Cadbury Gifting, said: “The last year. This story continues at Cadbury spreads joy with gifting bars launch.

Brand Management 119

Brand Management Management ATS 119

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JULY 14, 2021

Luxury brands are seeing the value in partnering with resale services such as TheRealReal and Thredup, but have been slower to move into the rental market. Resale is easy — you sell and buy something you like — but when you are renting, you have not had a relationship with the items and it’s too disconnected from the main business,” said Verde Nieto, co-founder of Positive Luxury.

Marketing 100

Marketing 100

Mulesoft

JULY 14, 2021

Anypoint Connectors provide a connection between a Mule flow and an external system — such as any source of content, database, protocol, or API. While there are thousands of out-of-the-box connectors in Exchange, sometimes you need a custom connector to meet your specific needs. In some situations, you may not find the appropriate connector to integrate your systems […].

118

118

VMS

JULY 14, 2021

Bal Harbour Shops, a luxury shopping center in suburban Miami that has been called the “fanciest mall in America,” has launched an e-commerce platform that allows shoppers to buy products directly from its stores, Forbes writes. Called Bal Harbour Shops Marketplace , it’s a curated selection of fashions and accessories that are currently featured at the mall’s stores.

Visual Merchandising 115

Visual Merchandising Clienteling Accessories Fashion 115

Retail Dive

JULY 14, 2021

Six in ten merchants globally reported higher rates of e-commerce fraud in 2020 and struggle to cope with rising payments fraud, an FIS report indicates.

Merchant Services 116

Merchant Services 116

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience