Retail TouchPoints

MAY 12, 2021

You read that right — luxurious scents priced at upwards of $7,000 are part of the ultra-luxe offering from the high-end Amaffi Perfume House , which opened its doors on New York’s iconic Billionaire’s Row on 57 th Street in April 2021. A relative newcomer, Amaffi was founded just six years ago in Switzerland and operates stores in London and Moscow, in addition to the New York flagship.

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Clienteling Location ATS 278

Inside Retail

MAY 12, 2021

Federal treasurer Josh Frydenberg has handed down a national budget worth billions of dollars with a focus on boosting the country’s digital economy, reskilling Australians for the jobs of the future, and on providing more cash for Aussies to spend through tax breaks. But, after a year of comparatively strong economic recovery, how do the new measures stack up for the retail industry?

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Consumer Location Management Shopping 253

Retail TouchPoints

MAY 12, 2021

Tanger Outlets will do its part to keep the planet livable by installing urban beehives on the roofs of six of its U.S. locations by the end of June, in partnership with Alvéole. At each site, the shopping mall operator will curate center-specific workshops designed to educate retailers, shoppers and communities about the benefits of urban beehives, along with its commitment to sustainability.

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ATS Location Management Consumer 264

Inside Retail

MAY 12, 2021

Stronger spending intentions on COVID-hit sectors reflect broad economic recovery and base effects, according to combined CommBank and Google data for March. Australian households’ spending intentions for travel, entertainment and home-buying jumped in March 2021 as the economy extended its recovery from the COVID pandemic, the Commonwealth Bank Household Spending Intentions (HSI) series showed.

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Beauty and Health Department Stores Supermarket Consumer 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MAY 12, 2021

Amazon has issued a $1 billion sustainability-focused bond as part of its new Sustainable Bond Framework , designed to stimulate investment in and fund a variety of social and environmental projects, including renewable energy, clean transportation, sustainable buildings, affordable housing and socioeconomic advancement and empowerment. For investors, bond issues like these present an easy way to boost their sustainability profile.

ATS 264

ATS Consumer 264

Inside Retail

MAY 12, 2021

Expanding its partnership with IMG, Australia’s buy now pay later leader Afterpay will serve as the presenting sponsor at New York Fashion Week this September. The firm already acts as the title rights sponsor of Australia Fashion Week , which is also run by IMG, and will use this opportunity to support American designers and the US fashion industry.

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Fashion Consumer ATS 246

Inside Retail

MAY 12, 2021

Ikea stores around Australia will next week fly the multi-coloured progress flag as a symbol of support and alliance to the LGBT+ community. On Monday, 17th May, Ikea will celebrate IDAHOT Day – international day against homophobia, biphobia and transphobia – by raising the flag, designed by artist Daniel Quasar, as part of a narrative that progress is difficult, requires work, guts and imagination.

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ATS Management 246

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. For businesses deemed essential, such as grocery stores, the learning curve has been short and steep — adapting hasn’t been about “if,” but “how” and “how fast.”.

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Shopping Checkout Location Planning 261

Inside Retail

MAY 12, 2021

With exciting overseas holidays and drinking and dining off the cards in the past year, some consumers are now indulging in other ways and spending their money on discretionary categories such as fine jewellery, which has seen a rise in sales during Covid. In the US, jewellery sales saw a 106 per cent increase year on year in March which reflects the impact of stimulus payments and the reopening of the economy, according to Mastercard’s SpendingPulse report.

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Fast Fashion Fashion Payment Services Consumer 234

Retail TouchPoints

MAY 12, 2021

The Container Store will roll out post-purchase order tracking and notification solutions from Narvar beginning this summer. The retailer also plans to introduce a self-service online returns process later in 2021. “Part of our mission is to help reduce stress in an increasingly chaotic world,” said Satish Malhotra, CEO of The Container Store in a statement. “By embracing Narvar’s technology and expertise as a partner, we can now streamline our digital experience while wo

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Returns Consumer Planning Shopping 232

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

MAY 12, 2021

Five peak industry bodies that banded together to oppose Woolworths’ potential acquisition of PFD Food Services have warned the ACCC to maintain a focus on the grocery group’s “track record of anti-competitive behaviour”. The group partnered in February to block the acquisition , stating it would grant the company inordinate influence over the food sector in Australia.

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Supermarket Consumer Marketing 219

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. The solution will let customers walk in, select the items they want, place them on the Mashgin kiosk tray and have all items recognized and totaled without the need to scan any barcodes.

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Checkout ATS Kiosk Accounting 229

Retail Wire

MAY 12, 2021

Elliott Investment Management, the parent company of Barnes & Noble, has acquired Paper Source, a gift and stationery retailer. James Daunt, CEO of Barnes & Noble, will oversee both businesses, which will continue to operate independently, although future collaborations are likely. Paper Source will operate 130 U.S. stores, an e-commerce website and its Waste Not Paper wholesale business.

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Wholesale Management 189

Retail TouchPoints

MAY 12, 2021

Rite Aid has partnered with last-mile logistics platform DoorDash to offer same-day delivery of non-prescription health, convenience and wellness products from more than 2,100 locations across 17 states. DoorDash will now offer more than 24,000 items from Rite Aid, including health and beauty supplies such as shampoo and makeup; non-perishable and perishable grocery staples such as milk and ice cream; over-the-counter medicine like pain relievers, cold and flu care; and household products such a

Beauty and Health 213

Beauty and Health Customer Experience Location Shopping 213

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 12, 2021

Toymaker Mattel is encouraging kids to return Barbies, Matchbox cars and MEGA Bloks they no longer play with to the company for recycling into new toys. The goal of the company’s new ‘Playback’ program is to recover and reuse materials across all products and packaging by 2030, Mattel said as it announced the program this week. “Mattel’s Playback program is a great step,” said Jim Silver, CEO of TTPM, a toy industry research firm. “The consumer is becomi

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Shipping Returns Consumer 147

Retail Wire

MAY 12, 2021

More than 1,000 gas stations in the Southeast reported empty fuel tanks as a result of panic buying following the shutdown of the Colonial Pipeline due to a ransomware attack. Colonial has said it expects to restart most of its operations by the end of this week.

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Inside Retail

MAY 12, 2021

Four years after launching online, Australian accessories brand Maison de Sabré has opened its first bricks-and-mortar store, an 85-square-metre pop-up on Pitt Street in Sydney that will serve as a testing ground for creative store concepts and services as the brand looks to expand its physical presence around the world. In the past, customers could only purchase the brand’s colourful leather phone cases, wallets and handbags through its global e-commerce sites and retail partners, such as Unite

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Planning Accessories Location Marketing 147

Retail Wire

MAY 12, 2021

ThredUP has release some trinkets of information from its “2021 Resale Report” to be published in July. Among these are that 80 percent of U.S. consumers are planning to either get rid of clothing or buying new items once the pandemic ends. The resale platform calls the move to dump cloths a “purge surge” that will be followed by a shopping spike for replacement items.

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Planning Consumer Shopping 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MAY 12, 2021

A historic referendum has been called in South Australia which could transform the way retail trading hours are calculated. The reform package, which is set to be introduced by the South Australian State Government this week, will seek to give South Australians a say on whether large retailers can extend their trading hours to cater to changing consumer needs.

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Supermarket Shopping Consumer 147

Hyken

MAY 12, 2021

During my live presentations, there is a part of my speech where I talk about Moments of Magic. These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If you’ve been following my work, you already knew that.). In the speech, I’ll ask audience members to share an example of when they created that experience.

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Returns Management ATS 136

Inside Retail

MAY 12, 2021

Craveable Brands has appointed Samantha Bragg as Oporto chief executive officer. The news is confirmation that Bragg has been doing a good job as acting CEO of the fast food chain for the past few months. It’s been something of a revolving door for the Portuguese chicken brand’s top job: former CEO Helen Moore’s short tenure was preceded by a caretaker role held by former operations head and long-standing franchisee Adrian Pinazza.

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Planning Consumer ATS 130

Talking Retail

MAY 12, 2021

Nisa partners across the UK are introducing the symbol group’s latest Meal for Tonight promotion, which enables consumers to serve up a taste of the orient for less. The mix and match event launches in stores today (12 May) and features a choice of Co-op vegetable stir fry bag; Mixed Vegetable, Rainbow Vegetable, Mushroom or. This story continues at Nisa partners provide consumers with a taste of the orient for less.

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Consumer Promotions ATS 129

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

MAY 12, 2021

The enhancement of supply chain and omnichannel capabilities continue to drive funding as retailers approach a post-pandemic world, according to CB Insights.

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ATS 134

Retail Wire

MAY 12, 2021

Google has said that it plans to double the number of team members responsible for studying the ethics of artificial intelligence technology to 200. The researchers are tasked with identifying and trying to remove harmful bias that may find its way into code.

Planning 100

Planning 100

Talking Retail

MAY 12, 2021

Retailer Thushjanthi Ananthakumar has bought Ashvale Store & Post Office in Ashvale, Tredegar in southeast of Wales, for an undisclosed sum. The Premier-branded convenience store and post office had been operated by the previous owner, David and Debbie Walters, since 1993. David Walters said: “We ran the shop for almost 30 years and now hope. This story continues at Welsh c-store attracts new owner.

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Shopping ATS 118

Retail Wire

MAY 12, 2021

Ebay announced that it will allow sales of non-fungible tokens (NFTs) for digital collectibles including trading cards, video clips and images, making it the first e-commerce platform to do so. The market for digital collectibles has exploded over the past year. “In the coming months, eBay will add new capabilities that bring blockchain-driven collectibles to our platform,” said Jordan Sweetnam, senior vice president and general manager for eBay’s North America market.

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Management Marketing 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

MAY 12, 2021

Have you ever looked at your switch and wondered what is going on inside there? It hums , at times it buzzes, and it has a few blinky lights, but what is it really doing ? Are you able to understand what type s of traffic are being sent to and fro? And do you ever wonder if any threats are lurking within? Of course you have; we all know that threats are everywhere and can be anywhere within our network at any point in time.

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Location ATS 116

Retail Wire

MAY 12, 2021

Choices between home and work have become more stark during the novel coronavirus pandemic and many women are finding it difficult to go back to on-site jobs when family responsibilities call. Mia Clark, who worked at a local YMCA before being laid off due to the pandemic, has to stay at home as her husband travels for business and childcare is simply too expensive.

ATS 100

ATS 100

Retail Dive

MAY 12, 2021

The industry took a beating last year. Challenges remain, but here are a few indications of retailers' strength.

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Retail Wire

MAY 12, 2021

The Consumer Price Index was up 4.2 percent in April, a 0.8 percent increase over March. Economists were expecting prices to rise 3.6 percent. The core index, which doesn’t include food and fuel, rose 0.9 percent in April from March, the biggest one month jump since 1982.

Consumer 100

Consumer 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience