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Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. Shoppers can place orders and have their food and beverages delivered to them alongside their other items. . Starbucks orders can be placed after the Target customer receives confirmation that their standard order is ready.
Ikea Australia will launch its new Sustainable Living Shop, an initiative to help consumers live more sustainably while potentially saving money on household expenses. The Sustainable Living Shop is a new retail store-in-store concept that will open in all 10 Ikea locations across the country by early next year. Customers can purchase products that help them minimise their carbon footprint at home by using less energy and producing less waste, potentially saving them money in the long run.
Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. In the spirit of giving, and to fine-tune some of its brand messaging, Lowe’s is partnering with Wyndham Hotels & Resorts to create a home away from home with their Holiday Home Layover experience, specifically for travelers whose holiday travel plans
Earlier this year, Western Australia-based Wesfarmers announced the relaunch of its OnePass paid membership program, which offers free home delivery and other benefits across almost all of its retail businesses. Currently, Kmart, Target, Catch and Bunnings are covered under the program, with Officeworks soon to join. OnePass signifies a large opportunity for the business – one that encourages customers to shop across its entire slate of brands.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. Century 21 also will utilize one of Fillogic’s micrologistics hubs that has been converted from a retail space.
Greg Griffith has been named the new CEO of the National Retail Association (NRA), effective early next year. Griffith has experience in executive management roles and joins the NRA from Family Business Australia & New Zealand, where he is currently the CEO and company secretary. Yesterday he posted a message on his LinkedIn account saying after six years in the role, and having “given my all” it was the right time to make a move.
While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel.
While shoppers might be strapped for cash given a 9.1% rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel.
Campaign scoop. Purpose Marketing. What if a raccoon recycled more than you? Well, this might be true considering the latest purpose-driven marketing campaign Mentos implemented. To promote their latest paperboard gum bottles which are 90% recyclable, resorted to training raccoons to recycle since only 32% of Americans recycle. If a raccoon can do it, so can you!
Discount fashion retailer Best & Less Group (BLG) has reported a “slow start” to its summer trading although expects a “strong finish” to the first-half in terms of profitability. Sales are up 22.8 per cent compared to the same period last year although like-for-like sales fell 7.4 per cent overall with store sales down 2.3 per cent and online sales declining by 32.9 per cent.
Melbourne lingerie and sleepwear brand Kat the Label (KTL) has opened its first physical store in Cremorne. Founded in 2014, the brand says the new brick-and-mortar store acts as an “extension” of its online presence, giving customers an opportunity to shop retail exclusives in signature KTL styles coupled with regular events like late-night shopping and VIP product launches.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
TikTok is looking to add nearly 1,000 engineers at its Mountain View, CA, office at a time when other major tech companies are laying off workers. “We have always been more cautious in terms of recruitment,” said TikTok CEO Shou Zi Chew. “At this stage of our growth, I think that our pace, our cadence, of hiring is just right for us.
Coles Online has launched a Rapid Click & Collect service promising customers they collect their orders from participating stores in less than 60 minutes. The launch follows a pilot program early this year which saw demand for the click-and-collect service double. Now it has been extended to 400 Coles stores across the country with another 200 to follow early next year.
Many people find self-checkouts annoying. For those who are blind or confined to a wheelchair it can be close to impossible to use the devices. That reality hasn’t changed how self-checkouts are designed. A federal judge in a case brought against Walmart ruled that, in order to be in compliance with access provisions in the Americans with Disabilities Act, it is sufficient for retailers to make associates available to help the disabled.
China’s JD.com said on Tuesday it would cut the salaries of more than 2000 senior managers by 10 per cent to 20 per cent next year to help pay for improved benefits for other staff amid the government’s “common prosperity” drive to reduce income inequality. The e-commerce giant plans to allocate US$1.4 billion for a fund to assist employees of JD and recently-acquired courier firm Deppon Logistics with buying homes, according to an email to staff signed by JD founder and
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Seventy percent of consumers plan to reduce their purchases, trade down to a cheaper brand or both to make their Thanksgiving meals, according to an Ipsos survey. “Inflation is sort of a fancy term for people having to pay more for the same amount of stuff and I think that’s the reality that consumers are trying to grapple with,” said Chris Jackson, senior vice president at Ipsos. “What we’re seeing is consumers trying to make adjustments where they can to account for all the p
American sportswear and sports equipment company Under Armour recently unveiled its flagship store in Melbourne’s CBD. The 277sqm Melbourne Central store opened on 17 November, marking Under Armour’s seventh brand house location, and third in Melbourne, with stores in Chadstone and Highpoint shopping centre. The grand opening was hosted by former NBL champion Peter Hooley, and featured Q&As with Olympians and athletes, a DJ set by Triple J host Jade Zoe, and giveaways for the first 50 custom
Online ordering spiked during the pandemic — and so did the waste it creates. As Cyber Monday approaches, startups are developing ways to offer an alternative.
The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. She also describes the appeal of the brand’s new makeover, how the industry has evolved over the years and where it’s headed now, her own leadership style, and what cactus has to do with the years ahead. Inside Retail : You’ve worked for some major iconic Aussie brands, including Sportsgirl, Just Group, Cotton On and Myer.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Discounting is up, inventory is down and consumers are waiting to purchase gifts — it’s beginning to look a lot like pre-pandemic holidays at the retailer.
After a three-year wipeout, duty free sales are recovering, as tourism restrictions end. But the absence of travellers from mainland China is a difficult gap for retailers to fill. Isetan-Mitsukoshi is a storied department store chain with 15 units in Japan, including five in the Tokyo metropolitan area. One of them, the Isetan flagship in Shinjuku, boasts the highest sales of any department store in Japan.
Leading Australian retailers Harvey Norman, JB Hi-Fi and The Good Guys have been accused of misleading consumers with poor-value extended warranties after an investigation led by consumer advocacy group Choice. A mystery shop initiative run by the non-profit consumer advocacy group found 71 per cent of stores provided misleading information on a consumer’s rights while 91 per cent tried to sell poor value extended warranties that don’t provide sufficient coverage under the Australian Consumer La
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
While digital-only discounts can provide big savings for connected shoppers, many others can’t access these deals. The result: the latter shoppers are overpaying on essential grocery items during a time of record inflation. To bring this matter to grocery executives’ attention, Progressive Grocer reports , a group of consumer groups sent an open call-to-action letter to the presidents of a dozen large supermarket chains asking them to find ways to help senior citizens and low-income shoppers tak
Finger on the Pulse is a series where we explore the major trends shaping business technology. In each post, you’ll learn from our key partners and their perspective on an industry trend through the lens of their unique business. Recently, we explored how to unlock digital transformation to meet consumer expectations. In this interview, the […].
Today’s eCommerce landscape, at the cusp of inflation, is studded with price-sensitive shoppers. During the 2021 holiday season, for example, 46% of customers shopped exclusively online, citing their top reason. The post How Dynamic Pricing can Boost Your Retail Profitability in 2 Steps appeared first on Blog.
APIs Unplugged is an API podcast series hosted by Matt McLarty and Mike Amundsen, where they dive deeply into business strategy, integration architecture, and predictions for the API economy. In each podcast, you’ll hear from Matt and Mike as they share their perspective on the latest technology trends and gain additional insights from their special […].
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Urban Outfitters Inc. (Philadelphia) says while sales are growing at its Anthropologie and Free People chains, they have been falling at its flagship brand. The retailer made those disclosures in its third-quarter sales results for the period ending Oct. 31. Specifically, Urban Outfitters said comparable retail sales increased 13 percent at the Anthropologie and 8 percent at the Free People Group but decreased 9 percent at Urban Outfitters.
Dollar Tree now expects its full-year profits to be near the lower end of its previous forecast as the chain’s margins come under pressure due to rising costs. The retailer raised its sales forecast as it sees continued demand for the low-priced goods that it sells.
The Amazon Books Editors recently announced their selections for the Best Books of 2022, which include the best business books published this year. Amazon’s Top Business Books of 2022. The annual list is chosen by a team of professional editors who select the books for each of the twelve categories, which includes Business and Leadership which we’ll focus on here.
American Eagle Outfitters’ third-quarter same-store sales were down four percent and its profits fell 46.5 percent as it sought to clear out excess inventory heading into the holiday season. “Our inventory is in good shape, up 8 percent to last year, with progress continuing into the fourth quarter. We are staying disciplined and focused on improving profitability and cash flow, while maintaining a healthy balance sheet,” said Jay Schottenstein, AEO CEO.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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