Retail TouchPoints
SEPTEMBER 18, 2023
Last holiday season would have marked a certain “post-pandemic” normalcy, but extreme excess inventory and inflation significantly impeded any anticipated recalibration. This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers.
Inside Retail
SEPTEMBER 18, 2023
Westfield Knox in Victoria will open a new fashion retail precinct later this year, which will serve as home to popular brands including Uniqlo, JD Sports, Glue Store, and General Pants Co. “We’re very pleased to be part of Westfield Knox’s exciting redevelopment and investment into the local community, and we are excited to finally share that we will be opening a Uniqlo store in Westfield Knox later this year,” said a Uniqlo spokesperson. “We are excited to present our u
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Retail TouchPoints
SEPTEMBER 18, 2023
Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago. It’s true that the character of Amazon has seen some dramatic shifts in the last decade: 10 years ago third-party sellers represented 40% of sales on Amazon; now those scales have tipped in the other dir
Inside Retail
SEPTEMBER 18, 2023
An Australian Asian grocery retailer that is progressively installing automated cash-handling devices across its store network says the technology has cut customer checkout waiting times, reduced manual labour for its staff – and boosted its bottom line. Tong Li – Sydney’s largest Asian grocery chain with 19 stores – has installed Glory Global Solutions (Glory)’s CashInfinity closed-loop cash handling system in 13 stores over the past three years, with the other nine scheduled to convert in the
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Tokinomo
SEPTEMBER 18, 2023
Campaign corner Dog owners understand. When a dog snores loudly, its owner willingly gives up valuable bed space to ensure their furry friend enjoys a peaceful slumber. This may appear unconventional to some, but Jinx understands that true dog enthusiasts can relate. The pet company proudly presents its eco-friendly salmon dog food, guaranteeing it as the ideal selection for genuine dog lovers.
Retail TouchPoints
SEPTEMBER 18, 2023
Amazon has set the date of its previously announced second Prime sale of the year, following its biggest-ever day of sales during the summer installment in July. Prime Big Deal Days, as the second event is being called, will take place from Oct. 10 at 3 a.m. EDT through October 11. Amazon hosted a second fall Prime sale for the first time last year, unofficially marking the kickoff of the 2022 holiday shopping season.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
SEPTEMBER 18, 2023
The Irish Data Protection Commission (DPC) has fined ByteDance -owned TikTok €345 million (approximately $368 million ) for a series of violations of children’s data privacy. DPC is the lead regulator in the EU for many of the world’s top tech firms, due to the location of many of their regional headquarters in Ireland, Reuters reported. An inquiry by the DPC found that between July 31, 2020 and Dec. 31, 2020, TikTok violated a number of GDPR regulations, including: Child user accounts were set
Wiser
SEPTEMBER 18, 2023
The back-to-school season signals change and growth for students and presents a significant sales opportunity for retailers. It’s not just about selling basic school supplies anymore. The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs.
Retail TouchPoints
SEPTEMBER 18, 2023
Sephora has named Artemis Patrick, currently its EVP and Global Chief Merchandising Officer, as President of its North America division, effective Oct. 2, 2023. She will succeed current President Jean-André Rougeot, who plans to retire in April 2024, at which time Patrick will become the CEO of Sephora North America — the beauty retailer’s first female CEO.
RIS News
SEPTEMBER 18, 2023
For retailers, the holiday season is here. Succeeding in the next few months and into 2024 requires analyzing and understanding shoppers. Here to help retailers strategize, RIS presents our fourth annual guide to peak selling season.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
SEPTEMBER 18, 2023
Victoria’s Secret has introduced The Tour Impact Fund, designed to support gender equality and amplify voices in the communities where the VS20 — a group of creatives from the Victoria’s Secret World Tour — live, work and create their art. The Tour is a fashion event, film and celebration providing a peek into the artistic process and personal stories of the VS20 from the cities of Bogota, Colombia; Lagos, Nigeria; London; and Tokyo.
Inside Retail
SEPTEMBER 18, 2023
Australian interior brand En Gold is expanding its retail footprint with the first brick-and-mortar location in Armadale. The company, which recently celebrated its fifth anniversary, is due to unveil the store on September 21. Located on High Street, it is the company’s first foray into brick-and-mortar retailing after beginning as an e-commerce, direct-to-consumer business.
Retail TouchPoints
SEPTEMBER 18, 2023
Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. These new functionalities are in addition to Marty’s tasks of spotting potential floor hazards and spills in the 300 supermarkets where the robots operate. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.
Inside Retail
SEPTEMBER 18, 2023
In the ever-evolving landscape of e-commerce, the issue of big and bulky returns stands out as a significant challenge. While smaller parcels can be dropped off by consumers at collection point networks such as Hubbed or Post Offices and lockers, the same cannot be said for big and bulky items. These larger items, which range from furniture to exercise equipment, pose a unique set of logistical hurdles that demand alternative solutions.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
SEPTEMBER 18, 2023
Rival Coldwater Creek, which is buying the remaining assets, will sell the women’s apparel brand online and via catalogs.
Retail Gazette
SEPTEMBER 18, 2023
Canadian restaurant chain Tim Hortons has announced the launch of a new franchise model in the UK. The coffeehouse is planning significant expansion of its UK estate and called its franchise model a “core pillar of growth” The franchise model will help the brand increase its current portfolio of 75 UK restaurants by launching in new towns and cities nationwide.
Retail Dive
SEPTEMBER 18, 2023
The retailer is positioning the October sale as a way for consumers to get deals earlier than the traditional start of the season on Black Friday.
Retail Gazette
SEPTEMBER 18, 2023
Fenwick has debuted its first ad campaign across the UK today as it looks to evolve the 140-year-old brand. The upmarket department store has partnered with brand strategy consultancy At Large on the campaign inspired by the recent trend of quiet luxury. The retailer’s adverts include slogans of ‘Quiet no more’ and ‘Give them something to talk about’ against the backdrop of images shot by photographers Estevez + Belloso and Ana Paganini.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Dive
SEPTEMBER 18, 2023
The food brand known for its “better-for-you” boxed mac and cheese named a new CFO, chief marketing officer and senior vice president of sales.
Retail Wire
SEPTEMBER 18, 2023
Lowe’s CEO, Marvin Ellison, attributes the company’s lower-than-average inventory shrink rate to investments in its workforce. He emphasized the importance of effective customer service and human capital in deterring theft, stating that having more engaged employees interacting with customers plays a crucial role in preventing losses. Lowe’s has significantly increased spending on employee compensation and.
Retail Dive
SEPTEMBER 18, 2023
The footwear brand's updated F-1 filing showed a year-over-year decrease in net profit for the nine months ended June 30.
Retail Wire
SEPTEMBER 18, 2023
Walmart is utilizing a machine-learning algorithm, which incorporates weather patterns and historical sales data, to predict the inventory needs of its 4,700 U.S. locations in preparation for the upcoming holiday shopping season. This software, developed in 2019, reflects innovative approaches retailers are taking to streamline inventory management.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Dive
SEPTEMBER 18, 2023
The grocery tech company now expects its shares to fetch between $28 and $30 each, which would raise between $616 million and $660 million for the firm when it goes public.
Retail Wire
SEPTEMBER 18, 2023
Former employees of Bed Bath & Beyond have filed a proposed class-action lawsuit against the committee overseeing the company’s 401(k) retirement plan, alleging that its “imprudence” led to millions of dollars in losses after the retailer filed for bankruptcy. The suit, filed in Newark, New Jersey, claims that employees lost over $5 million when their.
Retail Dive
SEPTEMBER 18, 2023
The frictionless checkout provider declined to specify the number of impacted team members, though multiple LinkedIn posts indicate cuts hit 40% of the company.
Retail Wire
SEPTEMBER 18, 2023
US retailers are anticipated to hire the fewest seasonal workers for the upcoming holiday season since 2008 due to escalating labor expenses and uncertain consumer confidence, reveals a report by Challenger, Gray & Christmas. The analysis forecasts an addition of 410,000 seasonal jobs, only slightly surpassing the 324,900 workers hired during the last quarter of.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
SEPTEMBER 18, 2023
A retailer’s guide: Navigate 2023 holiday season delivery disruptions with last mile technology.
Retail Wire
SEPTEMBER 18, 2023
In response to escalating food prices, Canada is set to revise its competition laws, empowering regulators to intervene in anti-competitive mergers within the grocery industry. Prime Minister Justin Trudeau has called a meeting with the leaders of Canada’s major grocers to address strategies for price control. Should these companies fail to present a viable plan.
Retail Dive
SEPTEMBER 18, 2023
Bernard McCracken is the latest chief accounting officer to be promoted to a public company’s top finance role.
Retail Customer Experience
SEPTEMBER 18, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping experiences. Nomination deadline is Sept. 30.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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