Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers

Fast Fashion 362

Fast Fashion Fashion Markdowns Consumer 362

Inside Retail

SEPTEMBER 29, 2022

Appliance retailer Dyson has opened a Dyson Demo Service Centre at Sydney’s Moore Park. The space features a walk-in service bar designed to coach owners on how to resolve machine faults at home, a retail area where experts offer live demonstrations and recommendations coupled with other offerings such as gift wrappings and personalisation services.

Technical Support 246

Technical Support ATS Location 246

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. In the 11 years since, Snapchat has evolved to more closely resemble its social media counterparts (which in turn have adopted many Snapchat-style functionalities).

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Inside Retail

SEPTEMBER 29, 2022

Woolworths Group has named Daniel Hake as the new MD of Big W operations and Von Ingram as head of the group’s non-food retail businesses including Big W, MyDeal, PetCulture and HealthyLife. Hake joined Woolworths Group in May 2018 and was most recently its commercial director of merchandising and customer value in Woolworths Supermarkets. Prior to this, he was GM of customer transformation and digital strategy for WooliesX and Woolworths Group.

Management 246

Management Supermarket Wholesale 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 29, 2022

Gap, Inc. ’s Athleta brand has teamed up with ThredUP and Shop Premium Outlets to pilot a new resale program and expand further into the off-price sector, respectively. Both initiatives are designed to help Athleta reach new customers and boost loyalty as it continues to expand its growing stake in the activewear and intimates segments. Resale with ThredUP.

Accessories 276

Accessories Apparel Shopping Retailing Pricing 276

Inside Retail

SEPTEMBER 29, 2022

Budget apparel retailer Best & Less Group (BLG) CEO Rodney Orrock will be taking a three-month sabbatical from the company, for medical reasons. Former MD and current non-executive chair Jason Murray will take over Orrock’s responsibilities effective immediately. “Our business is in strong shape and the company remains focused on trading through the important Black Friday and Christmas trading periods and executing our growth strategy,” said Murray.

Apparel 246

Apparel ATS Accessories Fashion 246

Inside Retail

SEPTEMBER 29, 2022

Online channels accounted for nearly one-quarter of Premier Investments’ sales last year as government mandates caused stores to be shuttered. The group, which owns and operates Jay-Jays, Dotti, Peter Alexander, Just Jeans, Smiggle, Portmans and Jacqui E, has reported an overall lift in sales of 5.2 per cent to $1.5 billion for the year, with tax-paid profit up 4.9 per cent to $285.2 million.

Apparel 245

Apparel Accounting Planning Management 245

Retail TouchPoints

SEPTEMBER 29, 2022

A little less than year after first announcing its plans, Macy’s has joined the ranks of other major retailers such as Walmart and Target with the debut of its own third-party marketplace. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Department Stores 189

Department Stores Apparel Fulfillment Shipping 189

Inside Retail

SEPTEMBER 29, 2022

Walmart is entering the metaverse through mega-platform Roblox and has launched two immersive experiences, Walmart Land and Walmart’s Universe of Play. The virtual spaces are said to offer unique interactive content and entertainment for customers and bring the “best of Walmart’s isles” into the digital realm. Roblox started as an online game for kids in 2006 and eventually grew into a global community of over 52 million users daily.

Fashion 130

Fashion Marketing Supermarket ATS 130

Retail TouchPoints

SEPTEMBER 29, 2022

Health and hygiene brand Essity has completed its acquisition of Knix , a digitally native intimates brand, for $320 million. Essity now owns 80% of Knix shares, while CEO and founder Joanna Griffiths retains the remaining 20%. The closing of the transaction was completed as Knix celebrated its 2 million customer milestone during a time when the intimates category is slated to reach $16.2 billion in the U.S. by 2026.

Apparel 182

Apparel Finance Advertising Consumer 182

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

SEPTEMBER 29, 2022

When Edinburgh Gin wanted to open its latest pop-up store in Edinburgh city centre, they tasked Exhibeo VM to design a store which reinforced the company’s branding, whilst creating a lasting visual impact. Using a colourful, textured look to elevate the customer experience and entice shoppers into the store, Exhibeo VM specified Forbo Flooring Systems’ adhesive-free Modul’up range in the Coral Terrazzo colourway, to bring the vision to life.

Shopping 130

Shopping Fashion Customer Experience Consumer 130

Retail Wire

SEPTEMBER 29, 2022

Walgreens had to reduce hours of operations for two pharmacies in Cambridge, MA, as a result of not having enough staff on hand. “In communities impacted by staffing shortages, we adjust hours of operation with the goal of creating minimal disruption for customers and patients. In such instances, we will direct customers to other nearby Walgreens locations for prescription needs, care and support,” the company said in a statement.

Location 130

Location 130

Retail Focus

SEPTEMBER 29, 2022

London-based architecture and design studio Bluebottle has created a new, contemporary showroom for Holland & Sherry on Savile Row, London. The two-storey, appointment-only space offers visitors a warm welcome with rich, natural materials and upholstered furniture that subtly nods to the heritage of the Holland & Sherry brand and its prestigious Savile Row location.

Apparel 148

Apparel Returns Location ATS 148

Retail Wire

SEPTEMBER 29, 2022

Amazon.com’s new “pinch-grasping” robot is moving closer to being able to pick up items like a human hand. The technology, which handles about 1,000 items an hour, was able to pick up 95 percent of items without causing damage, in a recent test.

130

130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

SEPTEMBER 29, 2022

The department store is filling gaps in its assortment with an online selection of toys, pet goods and other items. Should some end up in stores, too?

Department Stores 138

Department Stores 138

Retail Wire

SEPTEMBER 29, 2022

Canopy Growth Corp is divesting its Canadian marijuana retail business including stores operating under the Tweed and Tokyo Smoke banners. Licensee OEG Retail Cannabis will buy 23 Tokyo Smoke and Tweed stores and 420 Investments Ltd will purchase five corporate stores in Alberta. The marijuana producer’s license deal with Alimentation Couche-Tard for Tweed-branded stores has been canceled.

Store Operations 100

Store Operations 100

Hyken

SEPTEMBER 29, 2022

I’ve been working with an amazing client. We have helped the client create a customer experience vision and define five behaviors everyone must exhibit to bring the vision to life. This makes me very proud of the work we do. . Communication is one reason that their vision is coming to life. The CEO has sent out videos, regularly schedules town hall meetings, and shares best-of-the-best examples of how team members are creating amazing experiences and Moments of Magic® for their colleagues and

Customer Experience 104

Customer Experience 104

Retail Wire

SEPTEMBER 29, 2022

Chipotle Mexican Grill has agreed to test “Chippy,” a robotic kitchen assistant, in one of its restaurants in California. The pilot is expected to yield feedback from employees and customers that will help determine how to scale the technology at the chain’s restaurants.

ATS 100

ATS 100

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

SEPTEMBER 29, 2022

The speedy delivery service comes as the beauty retailer is rapidly expanding its store footprint through a partnership with Kohl’s.

113

113

Retail Wire

SEPTEMBER 29, 2022

Daniel Lee has been named as the new chief creative officer at Burberry, the largest luxury brand in the UK. Mr. Lee previously served as creative director of Bottega Veneta from 2018 until 2021.

ATS 100

ATS 100

V Count

SEPTEMBER 29, 2022

What is a museum? The definition of a museum used to be simpler. The word museum referred to a physical space (usually a building or a building complex) that showcased a collection of art pieces, artifacts, or other types of objects. These objects, of course, offer some sort of value in either cultural, historical, or scientific importance. However, online museums are also becoming increasingly popular as a result of the emergence of digital technologies.

Management 97

Management Promotions ATS Location 97

Retail Wire

SEPTEMBER 29, 2022

Low-income consumers participating in the Supplemental Nutrition Assistance Program (SNAP) can now buy groceries online through the Instacart and Ship platforms and pay for them using their electronic benefits transfer (EBT) cards.

Shipping 100

Shipping Consumer 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

SEPTEMBER 29, 2022

In preparation for demand, some companies are staffing for the season similarly to 2021 while others are reducing their efforts.

113

113

Retail Wire

SEPTEMBER 29, 2022

Starbucks said it would like to begin contract negotiations with Workers United next month. The union represents workers at 238 stores that have voted to unionize. Union members are skeptical of Starbucks’ intentions, claiming that they have reached out to the company since May with no response.

ATS 100

ATS 100

Retail Dive

SEPTEMBER 29, 2022

Sophie Bambuck will take on the marketing role while Jennifer Ingraffea will fill the merchandising position as the brand builds out its leadership team.

Marketing 103

Marketing 103

365 Retail

SEPTEMBER 29, 2022

Ribble Cycles wins the Omni-channel Experience award at the Creative Retail Awards 2022. The Creative Retail Awards ‘is a dynamic and exciting annual event designed to recognise and reward innovation and excellence in retail design and experience. The awards showcase the very best talent across the full spectrum of the industry and from across the globe’. .

ATS 85

ATS 85

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

SEPTEMBER 29, 2022

The retailer took on debt from a private equity acquisition last year. Then the home goods market tanked.

ATS 109

ATS Marketing 109

Independent Retailer

SEPTEMBER 29, 2022

These changes have upended the digital advertising strategy for hundreds of thousands of businesses, and have forced them to find a new path to their customers. This pivot is not all bad news for companies, since these Big Data-driven ads were based on outdated or inaccurate data. Brands that head in this direction and embrace new opportunities for marketing will see great benefits in the years ahead. by Scott Frey.

Advertising 81

Advertising Marketing Returns Consumer 81

Retail Dive

SEPTEMBER 29, 2022

The retailer is looking to provide more convenience as consumers seek out discount retailers to combat inflation.

Consumer 104

Consumer 104

365 Retail

SEPTEMBER 29, 2022

ClearPay’s Richard Bayer, EVP, Country Manager and Head of Sales , while on a panel at the Ecommerce Expo, co-located with Technology for Marketing, said “GenZ and millennials make over 90% of their purchases using a debit card. This is due to their risk averse nature after witnessing their parents suffer financial loss during the 2008 financial crisis.

Consumer 78

Consumer Accounting Promotions Fashion 78

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience