Thu.Apr 20, 2023

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Saks Expands Limitless VIP Program to Include More Experiences that ‘Money Can’t Buy’

Retail TouchPoints

Digital luxury platform Saks is doubling down on the success of its exclusive Limitless membership program for top clients with expanded services and benefits, including access to members-only experiences and one-of-a-kind merchandise. The invite-only program requires at least six store visits a year and a “spend threshold in the six figures ,” according to Harper’s Bazaar.

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“I’m an accidental retailer”: How The Iconic’s Erica Berchtold got her start

Inside Retail

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2023 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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The Future of International Commerce is Online — and the Field is Open

Retail TouchPoints

Where will the next great international business opportunity appear? The somewhat unlikely locations are eight rapidly growing countries that are currently off of most retailers’ radar: Bangladesh, Egypt, Ethiopia, India, Indonesia, Kenya, Nigeria and the Philippines. These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast

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Why Irene Falcone is returning to the world of beauty

Inside Retail

Irene Falcone, the founder of non-alcoholic drinks venture Sans Drinks and online beauty marketplace Nourished Life, is launching a new business. Kind of. It’s more that she’s going back to “what [she] does best”. Before Mother’s Day, 14 May, Falcone has plans to launch her own small-scale organic beauty marketplace, titled Sans World, which will serve to fill the gap the declining Nourished Life has left behind.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Uber Eats Expands Sidewalk Robotic Deliveries to Virginia

Retail TouchPoints

Following a successful pilot in Miami , Uber Eats and autonomous robotics provider Cartken are bringing sidewalk food deliveries from select merchants in the Fairfax, Va. Mosaic District. The district is home to more than 40 restaurants, and those participating at the April 20 launch include Our Mom Eugenia, Pupatella and RASA. “Alongside our partners at Cartken, we’re thrilled to work with Mosaic’s outstanding merchants to serve such a vibrant community of diners, shoppers and residents,” said

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Akeneo Named Overall Ventana Research Value Index Leader in Product eXperience Management Research

Retail Focus

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index. The PXM Value Index is a measure of a vendor’s ability to fulfil a buyer’s PXM needs using their software.

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Twitter will not prohibit tweets trolling transgender individuals

Retail Wire

Twitter’s previous policy prohibited “repeated slurs, tropes or other content that intends to degrade or reinforce negative or harmful stereotypes about a protected category. This includes targeted misgendering or deadnaming of transgender individuals.” The social media company has removed the protection for transgender individuals in its updated policy, according to the Wayback Machine.

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Ikea Plans $2.2 Billion Investment to Advance Omnichannel Presence

Retail TouchPoints

Ikea will invest more than $2.2 billion in its U.S. omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Plans include opening new stores, strengthening its fulfillment network and enhancing its regional product offerings to better reflect the needs of customers in different parts of the country.

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Amazon launches program to fight counterfeiters

Retail Wire

Amazon.com has launched its Anti-Counterfeiting Exchange (ACX) to identify and track counterfeit goods sold on its marketplace. “We think it is critical to share information about confirmed counterfeiters to help the entire industry stop these criminals earlier,” said Dharmesh Mehta, Amazon’s vice president of selling partner services.

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Obsess Helps Retailers Build Virtual Storefronts

Retail TouchPoints

Immersive 3D virtual store platform Obsess has launched AVA by Obsess, a self-serve solution designed to enable brand teams to build and customize virtual stores themselves. The content management system (CMS) leverages proprietary 3D editing and rendering technology with the goal of making it easy to add and place products, embed rich media content and customize merchandising and styling in virtual stores.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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IKEA to make $2.2 billion investment in U.S. omnichannel ops

Retail Wire

IKEA will invest $2.2 billion over the next three years to open 17 new stores and pickup locations to drive omnichannel sales for the long haul. The investment is the biggest that IKEA has made since entering the U.S. market almost four decades ago.

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Why hasn’t Bed Bath & Beyond filed for bankruptcy yet?

Retail Dive

The struggling home goods retailer has been pulling all kinds of levers, leaving many to wonder why it hasn’t sought Chapter 11 protection by now.

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Oh wow, man, it’s 4/20 Day

Retail Wire

April 20 is for legal weed companies what Cinco de Mayo is for Mexican beers. Cannabis in all its forms is expected to set a one-day sales record today in the 21 states and Washington, D.C., where adults can purchase it without fear of arrest. “We’ll probably see two-and-a-half times the normal Thursday sales … we’ve been upping our production in anticipation of record sales,” said Nick Rinella, CEO of Hippos, which operates recreational and medicinal dispensaries in Miss

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Pets at Home launches new brand identity and ad campaign to celebrate nation’s love of pets

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Pets at Home, the UK’s leading pet care business, has today (20th April) announced a relaunch of its brand with a new identity and advertising campaign that brings together all elements of its business and celebrates the nation’s love of pets.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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WH Smith’s stores get a boost as travelers return to airports

Retail Wire

WH Smith posted better-than-expected profits for the first six months of its fiscal year. The company’s $56.01 million pretax profit was above the $53.28 million expected by analysts.

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Connecting the grid: Rugged routers that connect your business anywhere

Cisco Retail

Co-authored by Marcus Smith Utilities are facing greater challenges than ever before. Electricity grids need to handle more sustainable, distributed, and variable energy sources.

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Federal judges rule that Amazon driver’s privacy suit can move ahead

Retail Wire

A federal court has ruled in favor of a former Amazon Flex driver suing the company for violating the California Invasion of Privacy Act and the Federal Wiretap Act. Amazon sought to have the case go before an arbiter. It is accused of monitoring a Facebook group of Flex drivers, who shared their experiences on the job. “Amazon’s alleged misconduct existed independently of the contract and therefore fell outside the scope of the arbitration provision in the 2016 TOS [terms of service].

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PR and Retail are like Peanut Butter and Jelly

Retail Bound

I get it. You have dreams of going big. Well, if you make a physical consumer product, that means you need to get into retail. The trouble is, getting into retail is hard. Retailers are specific beasts and the retail sales environment is very different from where most companies begin their journey these days. Smart startups and scaleups understand that making a physical product and running a successful crowdfunding campaign or driving DTC sales are only the beginning.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Tiffany’s Fifth Avenue flagship is the ‘the lighthouse of the brand’

Retail Wire

A multiyear remodel of Tiffany’s Fifth Avenue flagship store in New York City took nearly four years. “We asked ourselves lots of questions going into this,” Tiffany CEO Anthony Ledru said. “Are we going to change the feel? Do we respect tradition? We decided to do both.

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Cost of living crisis new data: 80% of UK consumers use their smartphones to access coupons or loyalty cards

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Mobile app experience company Airship has released findings from a global survey that highlight the impact of the cost-of-living crisis on Britain’s consumer shopping behaviours. Faced with soaring inflation, which reached 10.4% in February, 80% of consumers in the U.K. now regularly use their smartphones to access stored loyalty cards and coupons while

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Bed Bath & Beyond is days away from bankruptcy filing

Retail Wire

Bed Bath & Beyond may file for bankruptcy as early as this weekend. The retailer recently said it would sell shares to raise $300 million, which it said it would need to avert Chapter 11.

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Modernizing Your Applications with Open Source? Yes, It Can Be Done!

Cisco Retail

We are introducing new additions to the open source projects led by the Cisco Engineering team that are contributing more security features and functionality for Kubernetes and cloud native… Read more on Cisco Blogs

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Untethered – how mobile POS transforms the checkout

I Vend

The point of sale is the engine room of every store, where the transactional business of retail takes place. It’s also often the only point at which there is any direct engagement with the shopper. The point of sale is traditionally a fixed counter, with the onus on the shopper to make their way to where the store wants them to transact. But it doesn’t have to be this way.

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Cisco and Red Hat Continue to Evolve Their Collaboration with Optimized Solutions

Cisco Retail

Co-authored by Juan Dewar , Red Hat, Director Global Alliances After more than a decade of providing optimized solutions that simplify, streamline, and automate IT operations, Cisco and Red Hat… Read more on Cisco Blogs

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Lululemon debuts plant-based nylon shirts

Retail Dive

Made in collaboration with sustainable materials company Geno, the products have the same lightweight feel as its other apparel, the company said.

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Improving Security for Remote Work with Security Service Edge

Cisco Retail

Hybrid work is here to stay. According to the 2022 Cisco Global Hybrid Work Study, more than 90% of respondents will work remotely at least part time in the future.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Digital Brands Group revenue declines in fourth quarter

Retail Dive

The company is in technical default on certain debts, but CEO Hil Davis says the business is “different now than it was in 2022.

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Enabling Predictive Networks with Cisco SD-WAN and ThousandEyes WAN Insights

Cisco Retail

With the increasing complexity of Enterprise networks, there is a need for self-correcting and self-healing mechanisms that learn, predict, and plan.

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REI swings to a loss despite record sales in 2022

Retail Dive

The outdoor retailer saw expenses surge as it beefed up membership benefits and increased employee pay last year.

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Tvaran: Scaling innovations for impact with Cisco and Villgro

Cisco Retail

The Transformational Tech series highlights Cisco’s grant recipients that use technology to help transform the lives of individuals and communities.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio