Retail TouchPoints

OCTOBER 1, 2021

Neiman Marcus Group (NMG) said it recently learned personal information from as many as 4.6 million online customers had been obtained by an unauthorized party. The company is in the process of notifying its online customers of the security breach, which occurred in May 2020. The retailer said it has notified law enforcement and is working closely with Mandiant , a leading cybersecurity expert, to investigate.

Payment Services 289

Payment Services Accounting 289

Retail Wire

OCTOBER 1, 2021

A group of Instacart shoppers has call on others delivering for the third-party service to walk off the job or refuse low-paying orders as it seeks to improve compensation and working conditions for gig workers. The call for a work action follows another call by the Gig Workers Collective for Instacart customers to boycott the service over its treatment of shoppers and delivery people.

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Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. Many traditional retailers have relied on the belief that controlling more parts of their supply chain will bring costs down.

Fulfillment 279

Fulfillment Shipping Accounting Apparel 279

Retail Wire

OCTOBER 1, 2021

Dollar stores are being tested by supply chain challenges, increasing opposition from local communities where new stores are planned and a workforce unhappy with low pay and job demands they see out of sync with their compensation.

Planning 130

Planning 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

OCTOBER 1, 2021

Retailers are facing both a major opportunity and a major challenge in the coming months: shoppers are primed to spend big during the holidays, but labor and product shortages may make it difficult to fully take advantage of this opportunity. It’s a tricky proposition, but retailers that can maintain the inventory needed to meet this pent-up demand will set themselves up for a very successful season.

Shipping 246

Shipping Payment Services Inventory Management Fulfillment 246

Retail Wire

OCTOBER 1, 2021

John Mackey, who co-founded Whole Food Market in 1980, is stepping down as the chain’s CEO on Sept. 1, 2022. Whole Foods COO Jason Buechel will replace Mr. Mackey. “Jason is a true servant leader and champion of Whole Foods’ culture and values, and he will lead the company into the future,” Mr. Mackey said.

Marketing 130

Marketing 130

Hyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. Customer service automation isn’t a new deal for businesses. It has built a stable reputation for itself in the past decade.?

Customer Experience 130

Customer Experience Management Returns ATS 130

Retail Wire

OCTOBER 1, 2021

The U.S. Postal Service will slow mail delivery beginning today as part of Postmaster General Louis DeJoy’s plan to cut operating costs. Roughly 40 percent of all first-class mail will take longer to get to intended destinations. Western states and parts of Texas and Florida are expected to see the biggest delays in receiving new mail.

Planning 100

Planning 100

Retail Dive

OCTOBER 1, 2021

In its latest bid to be a fashion destination, Walmart is adding to its assortment of children's apparel months after partnering with tween brand Justice.

Apparel 125

Apparel Fashion 125

Retail Wire

OCTOBER 1, 2021

Celebrities such as Justin Bieber, Pete Davidson and Harry Styles have been photographed wearing charm necklaces and a growing number of jewelry brands are betting that average guys are likely to follow, despite the segment having long been targeted to girls and women.

Jewelry 100

Jewelry 100

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Dive

OCTOBER 1, 2021

Planning documents filed in San Francisco outline a location that has digital ordering kiosks and is built to efficiently manage in-store and online orders.

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Planning Kiosk Location Management 123

Retail Wire

OCTOBER 1, 2021

Neiman Marcus Group has notified 4.6 million online customers that their personal information, including credit card numbers, may have been compromised in a hack of the retailer’s system in March 2020. The company, which emerged last year from Chapter 11 bankruptcy protection, said that it does not appear that accounts with its Bergdorf Goodman and Horchow businesses were affected.

Accounting 100

Accounting 100

Retail Dive

OCTOBER 1, 2021

Adam Orvos, the retailer's head of supply chain administration, starts in the role on Friday. His predecessor, Travis Marquette, left for Burlington in July.

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Retail Wire

OCTOBER 1, 2021

The National Grocers Association (NGA) has alleged in a comment to the Federal Trade Commission (FTC) that independent grocers are being disadvantaged as result a result of “predator” behavior on the part of “dominant retailers” in the market. “Dominant players in the grocery industry have used their buyer power to impose discriminatory terms and conditions on suppliers that disadvantage smaller independent grocers and harm consumers,” NGA stated.

Grocer 100

Grocer Consumer Marketing 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

VMS

OCTOBER 1, 2021

Sweets have been a part of Indian history, right from the point at which the Indus Valley civilization invented the art of refining sugar 8000 years ago. Interestingly, the English word “sugar” comes from a Sanskrit word sharkara, meaning refined sugar. Since then, the Indian subcontinent has created more than 500 types of sweets – reportedly the most in the world.

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Visual Merchandising Shopping Consumer Promotions 111

Retail Wire

OCTOBER 1, 2021

Retailers went into the 2020 Christmas holiday season with plenty of inventory but worries about whether consumer demand would support it. Merchants know that demand is there this year but don’t know whether they will have enough product on hand to meet it. The pandemic has revealed numerous weaknesses in the retail supply chain and some experts believe that it will take years to fix it.

Consumer 100

Consumer 100

Talking Retail

OCTOBER 1, 2021

Treasury Wine Estate’s (TWE) has kicked off a campaign for its Wolf Blass range, in partnership with luxury travel company Secret Escapes. The “Why Settle When You Can Soar?” campaign is running until 31 December and offers consumers the chance to win “once-in-a-lifetime” travel prizes worldwide. Around 900,000 Wolf Blass bottles across the UK feature.

Consumer 110

Consumer ATS 110

Mulesoft

OCTOBER 1, 2021

Did you know that organizations generate 27% of their revenue from APIs and related implementations, but only 18% of organizations say they can integrate end-user experiences? (Source: MuleSoft 2021 Connectivity Benchmark Report). With a growing number of demands and expectations both internally and externally, connecting applications in a seamless and scalable way continues to be […].

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110

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

OCTOBER 1, 2021

A survey found that 62% of respondents plan on shopping with big-box retailers during the holiday season, followed by department stores and malls.

Planning 120

Planning Department Stores Consumer Shopping 120

Nvidia

OCTOBER 1, 2021

Robots require huge training leaps in AI to become versatile general helpers, says robotics pioneer Pieter Abbeel, who laid out a vision for such neural network brains of the future. Home robots are electronically and mechanically possible today, Abbeel said, but they lack the AI know-how to navigate a wide variety of situations. “It’s just our software, our AI, that hasn’t been good enough to make this a reality in our home,” he said.

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ATS 101

Retail Dive

OCTOBER 1, 2021

The department store tried to salvage its lucrative Sephora partnership just as it entered bankruptcy last year.

Department Stores 129

Department Stores 129

VMS

OCTOBER 1, 2021

Founder and CEO of apparel retailer Everlane (San Francisco) Michael Preysman will take on the role of Executive Chair and Climate Activist and make way for incoming CEO Andrea O’Donnell, reports WWD. O’Donnell was previously President of Fashion Lifestyle at Deckers Brands, where she oversaw the transformation of footwear brand Uggs into a fashion brand via designer collabs and influencer marketing.

Visual Merchandising 96

Visual Merchandising Apparel Fashion Marketing 96

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

OCTOBER 1, 2021

Personal information and payment cards were exposed in the hack, which is not the first for the luxury department store.

Department Stores 120

Department Stores 120

VMS

OCTOBER 1, 2021

Whole Foods Market co-founder and CEO John Mackey has announced he will transition out o fhis CEO role effective Sept. 1, 2022, according to a letter posted on the retailer’s web site. Chief Operating Officer Jason Buechel will become CEO at that time. “Jason has a number of very special qualities that will help him succeed as our next CEO. Not only is he extraordinarily intelligent with unusually high integrity, he is also a servant leader who lives and embodies Whole Foods Core Values and Lea

Visual Merchandising 86

Visual Merchandising Promotions Marketing ATS 86

Retail Dive

OCTOBER 1, 2021

Kanye's latest Gap offering will ship in two to eight weeks, while Foot Locker's high-school focused brand introduced a performance line.

Shipping 92

Shipping 92

VMS

OCTOBER 1, 2021

French lawmakers will consider a draft law that would prevent Amazon (Seattle) from offering virtually free delivery for book purchases, reports Politico. The law, which originated in the Senate, is backed by French President Emmanuel Macron and was proposed to protect brick-and-mortar retailers from competition with Amazon. “The objective is to reduce the distortion of competition between online players who can offer book deliveries at one cent, and the others,” said Géraldine Banni

Shipping 83

Shipping Visual Merchandising ATS 83

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Times

OCTOBER 1, 2021

Poundland today launched a new range of water filters and accessories at prices up to a quarter lower than the leading brand.

Accessories 98

Accessories ATS 98

Talking Retail

OCTOBER 1, 2021

Data company IRI says that the UK’s new regulations on high fat, sugar and salt foods (HFSS) could cost convenience retailers £583m a year in lost sales. The new rules – due to come into force next year – will limit where HFSS products can be displayed and ban special price promotions. But because stores. This story continues at Small stores could turn unhealthy food restrictions to their advantage, says data analyst.

Promotions 78

Promotions ATS 78

LS Retail

OCTOBER 1, 2021

©iStock/zhaojlankang According to Eamon McKinney, Ph.D., M.B.A., (sinologist) and an expert on China-related business, pre-Covid-19, the cost of shipping a container from Shanghai to Los Angeles was about $1,600. Today, if you are lucky enough to get one, it could cost you up to $20,000 to ship that container. The problem is mainly due to a chronic shortage of containers.

Shipping 76

Shipping Returns ATS 76

Retail Times

OCTOBER 1, 2021

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Boutique ATS Shopping 81

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience