Tue.Nov 23, 2021

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How Meta, QVC and Coresight Research Use Livestreaming to Drive Holiday Demand

Retail TouchPoints

For decades, Black Friday marked the official start of the holiday shopping season and was one of retailers’ most critical sales days. But thanks to the evolution of ecommerce and, specifically, live shopping, brands and retailers have the power to expand their holiday revenue opportunities and capitalize on an entirely new wave of commerce. In fact, recent examples show that adding livestreams to the existing digital holiday formula helps brands build hype , connect with shoppers in a more mea

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Harvey Norman profit tumbles 35 per cent from pandemic high

Inside Retail

Harvey Norman has been hit by falling sales and depreciating exchange rates, with global sales falling 8.8 per cent during the period between July and November, and unaudited gross profit falling 35.5 per cent between July and October, compared to the same periods of last year. According to the department store business, exchange rates across Europe, Singapore and Malaysia hurt the business’ aggregated sales, and were only partially offset by growth in the New Zealand dollar and the UK pound.

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How Not to Build DTC Retail Wrong

Retail TouchPoints

Ten years ago, brands had a fear of upsetting wholesale partnerships. Beholden to industry powerhouses like Neiman Marcus or Bloomingdale’s in the fashion vertical or Target and Walmart in the CPG space for the majority of sales, brands across the board were wary of entertaining direct-to-consumer initiatives (DTC) that might disrupt their wholesale business.

Wholesale 279
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Fashion label to close online store in protest at BFCM ‘frenzy’

Inside Retail

Sustainable knitwear brand, Mia Fratino, is set to shut its doors during the upcoming Black Friday/Cyber Monday shopping sale to protest against waste and over-consumerism. . The brand said it will purposefully pause its online store on November 26 and 29 to raise awareness about considered purchasing and take a stand against sales that encourage mass consumption and retail hysteria.

Fashion 246
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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YouTube Makes Major Push into Live Shopping with Holiday Stream and Shop

Retail TouchPoints

In the last few years, YouTube has seen huge growth in live video, with more than half a million channels livestreaming for the first time in 2020. And as on many other online platforms, where there’s livestreaming there’s live shopping. This holiday season, YouTube is promoting the commercial potential of its platform with its first-ever live shopping pop-up event.

Shopping 277
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Product differentiation for FMCG brands in-store

Tokinomo

When customers step foot inside a grocery store, they are bombarded with options. As you know, the market is saturated and you need to find a way to differentiate your products. Without the right differentiation, customers won’t even consider buying your product, considering they have many options.

Marketing 246

More Trending

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How Flora & Fauna is keeping unwanted toys out of landfill

Inside Retail

Flora & Fauna founder and CEO Julie Mathers is committed to helping people reduce their waste through her eco-friendly online retail business. Besides offering products like reusable coffee cups and metal straws, she also encourages customers to give her their empty makeup tubes, blister packs and other hard-to-recycle items, so they can be sent to TerraCycle rather than end up in landfill.

Shopping 240
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Walmart to Host First-Ever Shoppable Livestream on Twitter

Retail TouchPoints

Last December, Walmart became the first retailer to launch a shoppable livestream on TikTok. Now the retailer plans to make livestreaming history again with the first shoppable livestream on Twitter , featuring singer/songwriter Jason Derulo. On Nov. 28 the partners will kick off Cyber Week with a beta test of Twitter’s new shoppable livestream function, which allows users to shop products directly from the platform.

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Victorian retail saw a spike in customer abuse last week: ARA

Inside Retail

Australian Retailers Association boss Paul Zahra has once again called on the Victorian Government to do more to stop retail staff facing abuse from customers, after thousands of incidents were reported in the last week. Since last Friday, retail workers have been physically assaulted and had shopping trolleys “thrown” at them, according to the ARA, while at least one has had a boiling cup of coffee poured on them, due to heightened customer aggression surrounding the need for all shoppers to sh

Returns 182
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Open source cloud native visibility tool for APIs

Cisco Retail

APIClarity, an open source cloud native visibility tool for APIs, utilizes a Service Mesh framework to capture and analyze API traffic, and identify potential risks. Quick and Easy API Visibility & Analysis : Reduce API security risk without code instrumentation or workload modification. Comprehensive Dashboard to Monitor APIs : Evaluate OpenAPI specifications for security issues and best practices.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Off-price retailers best Q3 expectations but brace for the holidays

Retail Dive

The segment is mostly overcoming supply challenges while benefiting from full-price sales at other retailers, as consumers grapple with inflation.

Consumer 131
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Visa’s Amazon spat shows power is shifting to retailers in fee battle

Inside Retail

Amazon’s latest spat with Visa shows big retailers, armed with a growing array of payment options, are gaining the upper hand in their power struggle with card providers, but it’s not a crisis for the payment company. Amazon said last week that it would stop accepting Visa credit cards issued in the United Kingdom from Jan 19, 2022, saying that despite technology advancements the fees on such transactions remained high or in some cases were rising.

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Female college graduates may transform the economy

Retail Wire

More women now attend and graduate from college than men. That is a nearly decade-long trend that may have a transformative effect on society going forward as women ascend to leadership positions within education, industry and government.

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Shrink or grow? Predictions for online retail in 2022

Inside Retail

It’s beginning to look a lot like…the time of the year we make future predictions about the retail industry! It’s the season of giving, and not just holiday presents. It’s also the time commentators, experts, and consultants give their predictions of what the future holds for the next year. Last year, I wrote a piece for Inside Retail about why I try to avoid making specific future predictions, and instead try to look for deeper trends and what is driving them.

Consumer 130
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Early holiday shopping lightens the delivery load for parcel services

Retail Wire

FedEx, UPS and the U.S. Postal Service may not face the anticipated crunch to deliver parcels as Christmas nears with more Americans completing their holiday shopping earlier this year. “I don’t want to sound overconfident but we feel good about it,” said Bill Seward, UPS president of world-wide sales and solutions.

Shopping 130
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Comfort-focused furniture brand Maker & Son eyes APAC expansion

Inside Retail

Since launching in the UK in 2018, furniture brand Maker & Son has quickly established itself as a go-to furniture brand for comfort, with its popular Instagram videos of a woman throwing herself onto the large cushioned sofas captivating consumers. In this short period, the brand has expanded to the US, Australia, New Zealand and Ireland, with Australasia now accounting for nearly 25 per cent of global revenue.

Shipping 130
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Black Friday has gone from one day to monthlong event

Retail Wire

A shortage of workers and inventory has led many retailers to turn Black Friday into a monthlong sales event.

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Dollar Tree pivots to $1.25 prices even as inflation-wary shoppers seek the retailer out

Retail Dive

The company saw a modest sales bump during the third quarter, with consumers chasing value. Meanwhile, supply chain costs have choked margins.

Consumer 124
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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How to enable business innovation with MuleSoft Composer

Mulesoft

As an industry, we have worked hard over the years to turn innovation from an art to a science. One of the major insights from this work is that innovations will likely not be found anywhere near the innovation lab. Companies have a habit of making policies and procedures to streamline operations that serve to […]. The post How to enable business innovation with MuleSoft Composer first appeared on MuleSoft Blog.

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NPD: Fragrance expected to boost beauty sales this holiday

Retail Dive

More than a quarter of U.S. shoppers are planning to buy a beauty product for the holidays, the report found.

Planning 120
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Amazing Business Radio: Kiel Harkness

Hyken

What the Holidays Mean for SMB’s. The Opportunities and Challenges Small and Medium-Sized Businesses (SMB’s)Will Face This Holiday Season. Shep Hyken interviews Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®. They discuss how SMB’s can compete with giant brands when it comes to problem resolution for delays, theft, and problems during the holiday season.

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Dr. Squatch rolls out personal care products at Walmart

Retail Dive

Following on the heels of its digitally native peers, an array of the brand's products will be available at over 1,600 physical locations.

ATS 119
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Cisco Partner Summit 2021: Key Security Highlights

Cisco Retail

That’s a wrap #CiscoPS21! Recently, we held our largest partner event of the year, Cisco Partner Summit 2021. That’s one great event packed with global keynotes, region-specific & market insights and a robust portfolio of business impact sessions where partners can learn about the power of Cisco’s end-to-end solutions. Thank you to all who participated and contributed to make it a big success.

Marketing 105
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Target to keep stores closed on Thanksgiving for good

Retail Dive

After two years of temporarily shutting locations on the holiday, CEO Brian Cornell told workers that the company will continue doing so moving forward.

Location 113
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Wedding boom brings new shoppers to jewelry stores

Retail Wire

About 2.5 million weddings will take place next year, a four-decade high, and that’s good news for jewelers. The industry is seeing a switch to more purchases of lab-grown diamonds as younger, more environmentally conscious consumers choose to marry.

Jewelry 100
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Dollar Tree Products to Rise in Cost

VMS

Dollar Tree (Chesapeake, Va.) announced it will begin selling most of its products for $1.25 throughout its fleet of stores instead of $1, Reuters reports. The new strategy comes after pandemic-related challenges as well as rising freight costs, according to the retailer. The new price points will take affect during the first quarter of 2022, and its CEO Michael Witynski says the move will allow the retailer to introduce new products and new assortments.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Glossier creates the LA experience in new store

Retail Wire

Glossier’s new store in Los Angeles comes with lettering styled like the iconic Hollywood sign and includes an amphitheater-style seating area and an Instagram- and TikTok-ready 17-foot Boy Brow tube. “Retail has always had a unique and important role to play at Glossier. As a digital-first company, our team has had the freedom to experiment with retail in a way that companies that are so closely tied to brick and mortar don’t,” said Kristy Maynes, Glossier’s SVP of retail.

ATS 100
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Announcing Cisco Networking Academy’s Be the Bridge Award winners!

Cisco Retail

Cisco Networking Academy Be the Bridge Awards celebrate the incredible things our education partners have made possible and their achievements every Cisco financial quarter. I’m thrilled to publicly announce the partners who made an impact on our six-person global judging panel for this Cisco financial quarter (Q1) of financial year 2022 (FY22). Help us celebrate Cisco Networking Academy’s Be the Bridge Award recipients; twelve partners from around the world who embody the true spirit of our mis

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IKEA to sell flat-pack furniture and renewable energy to customers

Retail Wire

IKEA is selling renewable energy power to customers in Sweden. It also sells solar panels in 11 markets around the world. The company plans, where applicable, to sell renewable energy to customers as it moves closer to its goal of becoming a zero-emission company.

Planning 100
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Hardware-Based Cyber Attacks

A1 Retail

By Bentsi Ben Atar, CMO and Co-Founder of Sepio Systems. When Covid-19 hit in early 2020, millions of people began working — and shopping — from the safety of their homes. This dramatic increase in e-commerce purchases resulted in retailers amassing more digital data on their customers than ever before, and this has made the retail industry an especially alluring target for cyber criminals.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.