Retail TouchPoints

MAY 12, 2022

Tech giants like Facebook and Microsoft have gone all-in on the metaverse, based on the idea that it’s the future of digital experiences like gaming, collaboration and marketing. In fact, the parent company of the social media platform renamed itself to Meta — a sign of its confidence in the metaverse. In case you’re still fuzzy on the details, the metaverse is a 3D, virtual-reality space where users can interact with one another and an infinite number of fictional or real-life computer-generate

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Inside Retail

MAY 12, 2022

Amazon Australia will now permit employees to bring their pooches to work at its Sydney, Melbourne, Perth and Canberra offices. The global Dogs at Work (DAW) program currently has 8000 registered pooches. Having dogs at the workplace is shown to reduce stress levels, increase interaction between employees and boost morale. Independent research commissioned by Amazon Australia found that 23 per cent of Australians welcomed a dog into their family during the pandemic while seven out of 10 dog owne

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Retail TouchPoints

MAY 12, 2022

The first thing Cathy Hackl, Chief Metaverse Officer at Future Intelligence Group , wants people to know about the metaverse is that you haven’t missed the boat. Merriam-Webster doesn’t even have a definition for the term “metaverse” yet — Hackl checks every day. Bottom line, there’s still plenty of time to wrap your head around the concept and figure out a strategy that makes sense for your brand.

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Inside Retail

MAY 12, 2022

Yesterday, the first ever adaptive fashion show hit the runway at Afterpay Australian Fashion Week, featuring local labels Christina Stephens and Jam the Label. The groundbreaking showcase prompted a standing ovation, rapturous applause and even a few tears in the audience. “The response from the audience was very overwhelming, I thought the models looked spectacular, they had amazing confidence.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MAY 12, 2022

Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services. The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness. Sensormatic IQ’s platform integrates the complete Sensormatic Solutions portfolio with third-party offerings designed to improve operations at every level.

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Inside Retail

MAY 12, 2022

At this year’s Afterpay Australian Fashion Week, local creative house Injury showcased its newest range of digital fashion, available as NFTs, at the brands’ metaverse fashion show. For the first time, digital clothing could be purchased at the event through QR codes, which were modelled by digital avatars in a three-minute CGI movie, Rare Reality. Here, we speak to Injury co-founders Dan Tse and Eugene Leung about what the future holds for the fashion industry.

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Inside Retail

MAY 12, 2022

Ampol’s new head of retail. Ampol, formerly known as Caltex Australia, has announced Kate Thompson (pictured) will act as the convenience business’ new executive general manager of retail Australia. Prior to working at Ampol, Thomspon held senior roles at a number of consumer brands, including ANZ Banking and McDonald’s Australia. “I’m really excited to step into this new role with Ampol.

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Retail Focus

MAY 12, 2022

If you have your own brick-and-mortar retail space, now is the time to invest in making it as welcoming and eye-catching as possible. Footfall across the retail sector is picking up rapidly and is soon on track to surpass pre-2020 levels. If you want to make the most of retail’s big comeback, you’ll want to freshen up your space. Take care to ensure that your physical store evokes your brand’s values and encourages people to spend time there.

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Inside Retail

MAY 12, 2022

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2022 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

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Retail Wire

MAY 12, 2022

Instacart has confidentially filed to go public. The delivery service has not disclosed the timing or size of its planned initial public offering.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

MAY 12, 2022

When L’Occitane’s executive director Sean Harrington first approached the co-founders of Grown Alchemist, Jeremy and Keston Muijs, about acquiring their clean beauty brand last year, the brothers politely declined. “We said, ‘Look, Sean, certainly no disrespect to you, you’re a legend in the industry, but we’re not interested,” Jeremy told Inside Retail recently.

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Cisco Retail

MAY 12, 2022

Below research is reflecting our observations during month of March 2022. We also would like to thank Maria Jose Erquiaga for her contribution in introduction and support during the process of writing. Overview. As the Russian-Ukrainian war continues over conventional warfare, cybersecurity professionals witnessed their domain turning into a real frontier.

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Inside Retail

MAY 12, 2022

The global chargeback volume is estimated to have reached $615 million in 2021. That number highlights the dual nature of e-commerce’s rapid growth – it’s a land of endless possibilities not just for businesses and consumers but also for fraudsters. It doesn’t have to be, though. In 2012, Riskified set out to solve this problem, pioneering the chargeback guarantee model of fraud prevention.

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Small Biz Trends

MAY 12, 2022

Access to weather reports is an important component of our day. We all know how weather affects businesses such as delaying commuters, canceling events, disrupting deliveries, and more – we all need accurate data on weather patterns. Besides this bad weather leads to poor online reviews as reviewers are more inclined to pen negative online reviews on days with bad weather.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 12, 2022

Italian luxury shoe maker Tod’s sees analysts’ expectations for 2022 sales and profitability as achievable despite a marked slowdown in China due to widespread Covid-19 restrictions, its finance chief said. The company said 30 per cent of its stores in China are closed and online deliveries have stopped because its distribution hub is in Shanghai, where heavy restrictions have been in place since mid-March.

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Cisco Retail

MAY 12, 2022

Edge computing has evolved over the years with more and more of the world being digitized, driving applications to be hosted closer to the devices creating and using the data. This shift has IT leaders looking at a more de-centralized approach where infrastructure is close to the data in order to deliver better end-user experiences. Organizations are looking at running applications in Remote Office-Branch Office (ROBO) locations with minimal hardware footprint while, at the same time, demanding

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Location Management ATS 135

Small Biz Trends

MAY 12, 2022

The US Small Business Administration (SBA) has announced the winner of this year’s Small Business Person of the Year to round off an encouraging National Small Business Week. Small Business Person of the Year Awarded to Cap National Small Business Week. The week has been themed ‘Building a Better America Through Entrepreneurship’ which aimed to acknowledge small businesses around the country for their resilience, ingenuity and creativity during the recent tough times.

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Location 134

Nvidia

MAY 12, 2022

Bengal tigers, red pandas and mountain gorillas are among the world’s most familiar endangered species, but tens of thousands of others — like the Karpathos frog, the Perote deer mouse or the Mekong giant catfish — are largely unknown. Typically perceived as lacking star quality , these species are now roaming massive billboards in one of the world’s busiest destinations.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Small Biz Trends

MAY 12, 2022

Ecommerce companies have had a range of challenges to overcome in the last couple of years. Problems with global supply chains , delivery issues, and even major technology outages have rocked the foundations of countless brands. For companies in the burgeoning B2B ecommerce landscape, the rapid transformation of the world in the last couple of years has begun to open new doors for sensational growth.

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Retail Wire

MAY 12, 2022

Beyond Meat said that higher manufacturing and shipping costs for its new plant-based jerky, launched with PepsiCo, contributed to its poor quarterly performance. “To launch a first-time product at such a large scale and prior to the establishment of our own dedicated and streamlined process, we had to do so in an expensive and inefficient manner,” CFO Philip Hardin said on an earnings call.

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Small Biz Trends

MAY 12, 2022

Ecommerce platform eBay recently announced its third annual Up & Running Grants program to support small businesses, in partnership with Hello Alice. $10K Small Business Grants Available from eBay and Hello Alice. The program will give 50 small to medium-sized business owners a grant of $10K, as well as providing guided online learning content. The aim is to help entrepreneurs optimize their business operations, providing them with the resources to scale, grow and thrive online.

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Marketing 124

Retail Wire

MAY 12, 2022

Ahold Delhaize reported a 4.1 percent gain in same-store sales, including fuel, in the first quarter. The grocery chain operator said that online sales were up 4.6 percent during the quarter on top of a 188.3 percent jump the year before.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Small Biz Trends

MAY 12, 2022

Finding the best international travel tips can be challenging, especially when it’s for international travel. But knowing what to prepare for before and while you’re on the trip is a huge part of business travel safety, especially for those newer to business travel. So we’ll go through some important international travel tips to keep in mind in this article to help your next international trip for work be much better and easier.

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Retail Wire

MAY 12, 2022

Just eight percent of workers in Manhattan have gone back to their offices full time and 28 percent are fully remote, according to new data published by the Partnership for New York City. Seventy-eight percent of workplaces have moved to a hybrid model.

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Indigo 9 Digital

MAY 12, 2022

By Tricia McKinnon Streetwear brand Supreme is one of the most sought after apparel brands in the world. British-American entrepreneur James Jebbia started Supreme out of a skateboard shop in New York City in 1994. The popularity of the brand which sells jackets, hoodies, t-shirts, and other accessories online as well as in its stores caught the eye of private equity firm The Carlyle Group which made a $500 million investment in the brand in 2017 valuing the company at $1 billion.

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Retail Wire

MAY 12, 2022

A third-party seller on Amazon.com said that there have been problems with orders being delivered on time by the U.S. Postal Service. Jason Boyce, who owns Amazon Agency Avenue 7 Media, a seller management group, said that Amazon will curtail shipments handled by USPS as it adds more drivers in markets across the country.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

MAY 12, 2022

Looking to unify growth across its brands, the home goods retailer also promoted two other executives to new roles.

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Promotions 134

Retail Wire

MAY 12, 2022

The shutdown of an Abbot Laboratories infant formula factory has led to a severe nationwide shortage of the product. The company is looking to restart the factory in two weeks and should have product on store shelves between six and eight weeks after that.

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Retail Dive

MAY 12, 2022

The hires are the latest with experience at the dollar store's faster-growing rival to join, along with new executive chair Richard Dreiling.

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Retail Wire

MAY 12, 2022

Shell is looking for a local buyer to acquire its 411 gas stations operating in Russia.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience