Retail TouchPoints

MAY 25, 2023

Target has been on the receiving end of fierce criticism from LGBTQ groups and their allies following its decision to remove selected Pride Month collection items from some stores. The retailer, which has offered such items for more than a decade, cited threats to its associates’ “sense of safety and well-being while at work” in “removing items that have been at the center of the most significant confrontational behavior.

Accessories 288

Accessories Consumer Promotions Management 288

Inside Retail

MAY 25, 2023

Woolworths’ proposed acquisition of the Supa IGA store in Karabar, NSW has been opposed by the Australian Competition and Consumer Commission (ACCC). Supa IGA Karabar is an independent supermarket that sells a range of groceries and liquor along with an attached liquor store (trading as Liquor Boss) located in Karabar, NSW. The regulator concluded the transaction of the entities would likely “substantially lessen competition in the supply of groceries in the local area”.

Supermarket 246

Supermarket Consumer Promotions Location 246

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery. Freshmart, which operates seven stores in Puerto Rico, chose the solution because of its flexibility, integration with the retailer’s POS and custom payments integration approach to support the Puerto Rican market.

Fulfillment 278

Fulfillment Payment Services Point of Sale Marketing 278

Inside Retail

MAY 25, 2023

Retail spending rose 4.2 per cent year-on-year in April as consumers spent more than $35.2 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Although discretionary spending was low, restaurant and cafe services continued to do well. By category, cafes, restaurants and takeaway services registered an increase of 13.2 per cent followed by department store sales at 6.5 per cent and clothing, footwear and accessories sales at 4.9 per cent.

Department Stores 243

Department Stores Accessories Consumer ATS 243

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

MAY 25, 2023

Nike has made two senior leadership promotions aimed at helping the brand build on its current momentum while driving deeper integration across the business. The retailer will promote Heidi O’Neill to the role of President, Consumer, Product and Brand, and Craig Williams to President, Geographies and Marketplace. Additionally, two C-level leaders will take on new responsibilities to support the new structure.

Promotions 275

Promotions Wholesale Consumer Management 275

Inside Retail

MAY 25, 2023

French luxury fashion house Celine has launched its first pop-up store in Brisbane to deepen its influence in the Australian luxury market. The Celine Brisbane pop-up store, located inside Queens Plaza, will open until the end of July. The interior design follows a gold colour scheme, featuring a luxurious yet minimal style. The store is home to Triomphe signature handbags, mini bags, and small leather goods, introducing the brand’s most covetable styles to Brisbane customers “in pursuit o

Fashion 242

Fashion Location Marketing 242

Retail Wire

MAY 25, 2023

Shein is looking to open factories outside of China and appears to have chosen Mexico as a site for a new facility to help shorten delivery times in the Americas.

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Retail TouchPoints

MAY 25, 2023

Impact Analytics offers PriceSmart, designed to enable product lifecycle-based optimization to help retailers achieve long-term goals. The technology is a single platform that aims to enhance pricing decisions and features automated course correction in pricing using recent data to update forecasts and improve workflows. PriceSmart’s advanced AI forecasting offers SKU/store-level pricing recommendations that can be optimized by various factors such as channel, store, cluster, customer segment an

Location 257

Location Management 257

Inside Retail

MAY 25, 2023

Esprit is continuing with its global relaunch despite recently falling into the red again. In March, the struggling brand posted a 15 per cent sales decline to HK$7.063 billion (US$900 million) for the year, and estimated a loss attributable to shareholders of up to HK$700 million (US$89.2 million). But that hasn’t deterred CEO William Pak from his plan to return the brand to its former glory.

Returns 130

Returns Planning Location Shopping 130

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. These individuals prioritize brands that not only provide high-quality products and services but also resonate with their values. As the largest segment of shoppers, purpose-driven consumers ( 68% ) are now seeking out brands that align with their values and lifestyles, a priority for consumers despite the recent rapid rise in inflation and cost-of-living increa

Consumer 246

Consumer Inventory Management Accounting Fulfillment 246

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

MAY 25, 2023

James Chan, head of marketing for Reebok Pacific (Australia and New Zealand) chats with Inside Retail about the brand’s partnership with Brand Collective, how Reebok is aiming to be the fastest-growing sports brand in the world, and how he continues to push the envelope within in his profession. Inside Retail: Can you discuss your career journey, and your involvement with Reebok prior to becoming head of marketing in the Pacific region?

Marketing 130

Marketing Fashion Management Wholesale 130

Retail Wire

MAY 25, 2023

Apple has launched a new watchband in rainbow colors to show its support for the LGBTQ+ community, even as other companies have come under attack for attempting to do the same. “I can’t wait to see all the right-wing bigots tweet about their Apple boycott from their iPhones,” wrote one user on Twitter.

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Inside Retail

MAY 25, 2023

More than 6 million Australians have used the “buy now, pay later” lending services offered by Afterpay, Zip and more than a dozen other companies. Buy now, pay later offers an easy and convenient alternative to credit card services. Consumers can sign up and have their loan approved almost immediately. One reason for this is that buy now, pay later companies aren’t regulated by the same consumer-protection rules that apply to other credit providers.

Payment Services 130

Payment Services Consumer Accounting ATS 130

Retail Wire

MAY 25, 2023

Best Buy reported earnings per share of $1.15 in the first quarter, better than the $1.11 expected by analysts. The consumer electronics chain’s same-store sales fell more than 10 percent.

Consumer 130

Consumer 130

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Inside Retail

MAY 25, 2023

Increasingly popular and worn by the rich and famous, luxury outerwear brand Canada Goose is planning to spread its wings in Australia via a partnership with Melbourne-based fashion house Brand Collective. Sold in over 60 countries and with 50 retail stores internationally, the Canadian brand is scheduled to launch an e-commerce platform in Australia, as well as boutique stores in Melbourne and Sydney over the coming year.

Fashion 130

Fashion Boutique Planning Marketing 130

Retail Wire

MAY 25, 2023

Workers spending fewer hours in offices are an opportunity for retailers looking to adjust to new opportunities. The author offers suggestions, including local makeup counters catering to customers who want to look their best on camera and stores running special weekday promotions outside peak shopping hours.

Promotions 130

Promotions Shopping 130

Inside Retail

MAY 25, 2023

Aje Collective announces new chief product and merchandise officer By Dean Blake Fashion firm The Aje Collective has announced Teneille Oakley (pictured) will serve as the business’ chief product and merchandise officer effective June 2023. Oakley formerly served as general manager of merchandise at Kennedy, a luxury watch and jewellery retailer in Australia, and had prior stints at David Jones, Myer and the UK’s House of Fraser.

Payment Services 130

Payment Services Fashion Management Consumer 130

Retail Wire

MAY 25, 2023

Workers United wants to negotiate a labor contract with Starbucks for all workers who voted to join the union. Starbucks has insisted on negotiations with individual stores, a tactic the union says is designed to prevent deals from being struck.

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Fulfillment

Inside Retail

MAY 25, 2023

Like them or loathe them, middle managers are both a corporation’s greatest opportunity and their biggest problem. In the work I do with mid-level leaders, we’ve identified a new breed. These are not the middle managers of cartoon jokes — they’re the new, power middle — we call them B-suite leaders. B-Suite leaders are more poised, more productive and more promotable than their peers — they operate more like C-suite leaders, just further down the organisation.

Management 130

Management Promotions ATS 130

Retail Dive

MAY 25, 2023

The luxury apparel brand is focused on expanding its DTC presence, with plans to open 16 new locations across Japan, China and the U.S. in fiscal year 2024.

Apparel 122

Apparel Location Planning 122

Inside Retail

MAY 25, 2023

Retail crime in the US is becoming a real issue that is hurting the profitability of major businesses. Most recently, Brian Cornell, chair and CEO of Target Corporation stated that theft and organised retail crime is expected to reduce the company’s profitability by more than US$500 million compared with last year. Factoring in the roughly US$700 million of inventory shrinkage that occurred in 2022, mainly attributed to retail crime, the company is on track to lose up to a total of US$1.2 billio

Shrinkage 130

Shrinkage Loss Prevention Location Planning 130

Retail Dive

MAY 25, 2023

Craig Williams will take on a new role as president of geographies and marketplace, while Sarah Mensah takes on Jordan. The retailer also named a new head of North America.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Inside Retail

MAY 25, 2023

We’re at the very start of the retail media age with PwC forecasting retail media will grow from $850 million to $2.14 billion in the next five years. While the industry finds its feet, there are going to be profound impacts across the retail spectrum. Not just on the balance sheet with the attractive 90 per cent margin retail media monetisation. But, also in the way retailers view and plan their business as a result.

Visual Merchandising 130

Visual Merchandising Grocer Point of Sale Supermarket 130

Retail Dive

MAY 25, 2023

The mass merchant said it has celebrated Pride Month for more than a decade with special edition assortments, but this year store staff are enduring confrontations and volatile behavior.

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Retail Wire

MAY 25, 2023

American Eagle Outfitters expects full-year operating income to fall between $250 and $270 million, not the $270 million to $310 million it previously announced. AEO CEO Jay Schottenstein said the company was “inventory discipline, cost savings and efficiencies across the business” in the current economic environment.

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Retail Dive

MAY 25, 2023

Profits and revenue declined in Q1, driven by falling computer, appliance, home theater and mobile phone sales, executives said Thursday.

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Advertiser: ZoomInfo

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Marketing

Retail Wire

MAY 25, 2023

OpenAI has introduced a basic ChatGPT app for use on iPhones and iPads. The app does not provide access to OpenAI’s GPT-4 large language model, which requires a subscription. The ChatGPT app is vying with many other apps that use its name to drive downloads.

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Retail Dive

MAY 25, 2023

The direct-to-consumer piercing and jewelry brand now has 19 locations focused on providing a modern, personalized experience.

Jewelry 111

Jewelry Location Consumer 111

Cisco Retail

MAY 25, 2023

It had been a hot minute since I last put together a blog, and I was thinking about what might be an interesting topic.

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Retail Dive

MAY 25, 2023

Powered by e-commerce platform Obsess, the store has five rooms featuring different skincare collections and brand content.

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