Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. It was time to fold the store fleet into the fulfillment network, dramatically increasingly both the network’s revenue generation potential and the soph

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Inside Retail

OCTOBER 3, 2023

Brisbane-based Brooklyn Donuts is spearheading expansion into New South Wales with its first Sydney store. The outlet at Castle Towers in the Hills district is the first interstate store for the four-year-old business. It has nine stores in Queensland, eight of them franchised, with one franchisee owning two stores. This year Brooklyn Donuts will open in Miranda, Sydney, and in Canberra, with a Liverpool store scheduled for early 2024.

Planning 278

Planning Management Shopping Marketing 278

Retail TouchPoints

OCTOBER 3, 2023

As it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist and the idea of buying most things secondhand was considered tacky rather than trendy. Taken in that light, the creation of Ebay can feel almost prescient, especially when you consider that the platform is now one of the oldest businesses in not one but two of ecommerce

Merchant Services 279

Merchant Services Accessories Customer Experience Consumer 279

Inside Retail

OCTOBER 3, 2023

Both the National Retail Association (NRA) and the Australian Retailers Association (ARA) welcomed the Reserve Bank of Australia’s (RBA) decision to leave the cash rate target unchanged at 4.1 per cent. This is the fourth consecutive time the RBA paused raising the benchmark interest rate since June this year. “Pausing interest rates this month will allow consumers to spend more freely during the November/December sales period and allow retailers to better assess their employment needs for

Returns 278

Returns Consumer ATS 278

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

OCTOBER 3, 2023

Macy’s Inc. is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023.

Planning 264

Planning Marketing Location Shopping 264

Tokinomo

OCTOBER 3, 2023

Shrinkflation is a real problem and consumers are getting worried. Actually, recent studies show that 64% of customers are concerned about this “trend”. In this article, we are going to focus on shrinkflation. You will discover what it is, its impact, and how retailers should be fighting against it.

Consumer 264

Consumer Customer Experience Retail Trends 264

Inside Retail

OCTOBER 3, 2023

In the leadup to its 40th anniversary, Australian mattress and bedding retailer Forty Winks has rolled out a major rebrand in an effort to build meaningful relationships with the next generation of customers. While improving customers’ sleep has always been at the heart of Forty Winks’ mission, the retailer wasn’t necessarily communicating that to customers.

Advertising 246

Advertising Consumer Marketing Returns 246

Retail Wire

OCTOBER 3, 2023

Macy’s has announced plans to open up to 30 smaller stores in strip malls over the next two years, marking a significant shift for the retailer as it seeks to move away from declining shopping malls. These smaller-format stores, about one-fifth the size of traditional locations, offer a more modern, open layout and focus on.

Department Stores 223

Department Stores Location Planning Shopping 223

Retail Focus

OCTOBER 3, 2023

Dr. Martens plc is pleased to announce the opening of its 100 th EMEA (Europe, Middle East and Africa region) store on London’s iconic Oxford Street. The new location, at 184 – 190 Oxford St, will open on 10 th November 2023. The 100 th store is testament to Dr. Martens’ strong and increasing physical, owned retail (‘DTC’, or ‘Direct to Consumer’) presence in EMEA, with the newest addition in line with the Company’s strategy to continue inspiring and engaging customers in-store with the range of

Location 147

Location Consumer Shopping ATS 147

Retail TouchPoints

OCTOBER 3, 2023

Alcohol ecommerce solution DRINKS has sold the Wine Insiders brand, which it acquired in 2014, to the new brand management firm Full Glass Wine Co. Financial details of the transaction were not disclosed. Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. Amoroso previously served as President of DTC at DRINKS.

Brand Management 147

Brand Management Marketing Management Consumer 147

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Wiser

OCTOBER 3, 2023

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

Promotions 144

Promotions Marketing Planning Returns 144

Retail Dive

OCTOBER 3, 2023

Nearly half of young shoppers said they'll do their holiday shopping at malls as consumers plan to spend $530 on gifts, down from $612 last year.

Planning 137

Planning Consumer Shopping ATS 137

Hyken

OCTOBER 3, 2023

Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. A customer walked into a Little Caesars restaurant and became angry when he was told he would have to wait a few minutes for a pizza.

Customer Experience 133

Customer Experience Returns Management Shopping 133

Inside Retail

OCTOBER 3, 2023

In Singapore’s bustling landscape, suburban malls are undergoing a vibrant transformation, becoming more than just shopping destinations. Spearheading this change is Jaylyn Ong, the general manager of Straits Retail Property Management Services, who manages a portfolio of malls under Cuscaden Peak Investments, namely Paragon, The Clementi Mall, The Rail Mall, The Seletar Mall and The Woodleigh Mall.

Grocer 130

Grocer Shopping Supermarket Management 130

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Management

Retail Focus

OCTOBER 3, 2023

Increasing one’s wealth and living level is an aim shared by everybody. Indeed, who doesn’t? If you need help keeping track of your money, you can benefit from seeking out some personal financial guidance. An individual’s inefficient budgeting might result from several different causes. Some examples of these behaviours are spending more than one earns in a given time period, not saving enough for emergencies, and not setting financial priorities.

Management 26

Management Accounting Finance Planning 26

Inside Retail

OCTOBER 3, 2023

Anna Carrabs, who stepped down as CEO of King Living last year, is now a co-founder of Ecovital Group, a startup that sells healthcare products and eco-friendly alternatives. Carrabs co-founded Ecovital Group with Stuart Munro, a chief investment officer at print production company Presfast. “This transition marks a pivotal moment in my career, allowing me to channel my passion for innovation and environmental impact into a fresh endeavour,” said Carrabs. “Ecovital Group is a v

ATS 130

ATS 130

Retail Dive

OCTOBER 3, 2023

The e-commerce giant and others skeptical of the commission’s antitrust claims say the FTC has an uphill court battle, in part because Amazon’s behavior is just old-fashioned retail.

Fashion 128

Fashion 128

Inside Retail

OCTOBER 3, 2023

Rebel and Adidas will raise funds for non-profit organisation Lifeline with the launch of a six-piece capsule collection designed by Australian artist Joel Moore, more popularly known as Mulga. The collection will include a t-shirt, drink bottle, cap, soccer ball, high bounce ball and tote bag and feature Mulga’s drawings of surfing, sunshine, native animals and sport — elements that help improve his mental health.

ATS 130

ATS 130

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Fulfillment

Retail Dive

OCTOBER 3, 2023

In an increasingly politicized environment, the retailer is relying on a three-part litmus test to assess climate, labor and social issues, Kathleen McLaughlin said at a Goldman Sachs event.

ATS 126

ATS 126

Retail Gazette

OCTOBER 3, 2023

Poundland will unveil its next set of stores inside former Wilko outlets this weekend, almost a week after they closed their doors. The discount chain will open 10 newly converted shops in Melton Mowbray, Matlock, Chepstow, Nottingham, Worcester, Ellesmere Port, Brigg, Redruth, Ferndown and Pontypool on Saturday (7 October). It comes after the retailer agreed to take on 71 of Wilko’s store leases from administrators PwC earlier this month.

Shopping 118

Shopping Management ATS 118

Retail Dive

OCTOBER 3, 2023

Some brands whose stock boomed thanks to pandemic-era trends are now trading at less than $5.

ATS 124

ATS 124

Retail Customer Experience

OCTOBER 3, 2023

Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.

Customer Experience 116

Customer Experience 116

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Dive

OCTOBER 3, 2023

As its smaller format shows promising results, the department store is shifting gears. Closing more mall-based anchors may be inevitable.

Department Stores 122

Department Stores 122

Retail Wire

OCTOBER 3, 2023

Despite a recent 10% drop in McCormick’s stock value, Jim Cramer sees an attractive investment opportunity in the spice maker, citing its return to pre-Covid levels as a sign of potential value. While the company’s third-quarter results showed a 2% decline in volumes, Cramer believes the business is fundamentally strong, with an adjusted full-year earnings.

Returns 113

Returns 113

Retail Dive

OCTOBER 3, 2023

Brands and retailers are flocking to the online game platform to create virtual worlds filled with digital replicas of their products.

116

116

Retail Wire

OCTOBER 3, 2023

After more than four years, U.S. retailers and other delivery customers are gaining the upper hand in negotiations with UPS and FedEx, securing discounts, a reversal from 2021 and the first half of 2022. Demand shrinkage has led both companies to fight for business, resulting in opportunities for customers to reduce shipping costs. While these.

Shrinkage 113

Shrinkage Shipping 113

Advertiser: ZoomInfo

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Marketing

365 Retail

OCTOBER 3, 2023

On Wednesday 27 September, Lidl GB welcomed over 600 attendees to its brand new 1.2 million square foot Regional Distribution Centre (RDC) in Luton as part of its first ever supplier event in Great Britain. Lidl GB CEO, Ryan McDonnell, kicked off the day by welcoming guests, followed by addresses from other Board Directors and senior colleagues including the Supply Chain Director, Logistics Director and Customer Director.

Planning 111

Planning Management Marketing ATS 111

Retail Customer Experience

OCTOBER 3, 2023

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

Shopping 111

Shopping 111

365 Retail

OCTOBER 3, 2023

ZigZag Global , a leading provider of technology-driven retail returns solutions, is announcing a strategic partnership with Royal Mail, the universal service provider that delivers a ‘one-price-goes-anywhere’ service to 32 million addresses across Britain. This collaboration will enable ZigZag’s retailers to offer their customers a convenient home collection service operated by one of the UK’s most trusted carrier services.

Payment Services 111

Payment Services Returns Consumer ATS 111

Retail Dive

OCTOBER 3, 2023

As its revenue continues to increase, the footwear brand expects its IPO pricing to be between $44 and $49 per ordinary share.

111

111

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