Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Earlier this year , Walmart rolled out an ecommerce platform aimed at meeting the needs of SMBs.

Promotions 288

Promotions Management Consumer Shopping 288

Inside Retail

APRIL 26, 2023

Amid intense cost of living and other inflationary pressures, retail workers are among the hardest hit within the Australian workforce, a new report has found. Many retail staff are struggling to make ends meet, with wages not proportionate to rising expenses. According to the 2023 O’Brien report – conducted by labour economist Dr. Martin O’Brien and engaged by the SDA, which surveyed retail industry employees – the proportion of households with a member of the family working in the retail indus

Supermarket 246

Supermarket Promotions Management ATS 246

Retail TouchPoints

APRIL 26, 2023

Authentic Brands Group (ABG) will purchase the intellectual property of luxury apparel and accessories brand Vince for $76.5 million in cash and a 25% interest in ABG Vince, a newly formed ABG subsidiary. As part of the transaction, the retailer’s parent company Vince Holding Corp. (VNCE) will enter into an exclusive long-term license agreement with ABG, paying a royalty fee and receiving a quarterly distribution equal to 25% of ABG Vince’s net cash.

Accessories 263

Accessories Apparel Management Planning 263

Tokinomo

APRIL 26, 2023

A shopper profile is a description of a type or a set of customers. It describes the preferences and typicalities of a certain group of customers. While each individual is unique and has different needs and wants, customers can be divided into groups or profiles based on their similarities.

Consumer 190

Consumer Retail Trends Marketing 190

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

APRIL 26, 2023

The COVID-19 pandemic brought more changes to the retail and related service sectors than any other event in recent memory. These situations continue to impact the retail environment and especially its employees. Retail managers now face employee management and safety challenges that require additional tools and oversight. The New Retail Environment During the pandemic, retailers added face mask requirements, set up social distancing rules for checkout lines and increased cleaning protocols for

Management 252

Management Checkout Planning Returns 252

Inside Retail

APRIL 26, 2023

Six Australian charity retailers are teaming up under Charitable Recycling Australia to establish a new ‘Charity Shop?’ pop-up concept at Westfield Foutain Gate. The retailers are Salvos, Vinnies, Red Cross, Uniting, Brotherhood of St Laurence and Save The Children. The ‘Charity Shop?’ concept, which will run for five weeks beginning from May 1, is aimed at socially and environmentally conscious millennials and Gen Z with a plan to save 47,000 tonnes of CO2 emissions by r

Fashion 130

Fashion Shopping Planning Consumer 130

Inside Retail

APRIL 26, 2023

Spontaneous 11pm store openings for VIP customers, curating the customer journey and the growing middle-class. These are just a handful of the insights Jennifer Woo, CEO and chairman of Chinese luxury giant The Lane Crawford Joyce Group shared at the World Retail Congress this week in Barcelona. Luxury department store Lane Crawford was launched in 1850, and has stores across Hong Kong and mainland China.

Fashion 130

Fashion Boutique Department Stores Point of Sale 130

Retail TouchPoints

APRIL 26, 2023

Gap will reportedly eliminate approximately 500 corporate jobs globally as part of a restructuring effort, people familiar with the matter told The Wall Street Journal. The cuts, which will be focused on Gap’s main offices in San Francisco and New York City, are designed to make its operations more nimble and less bureaucratic. The move is part of a larger effort to save about $300 million annually by stripping out layers of management, including eliminating the Chief Growth Officer role.

Planning 226

Planning Management ATS 226

Inside Retail

APRIL 26, 2023

There is no shortage of plant-based meat alternatives, but Fable Foods has long paved the way for what a mushroom-based meat business can look like and succeed. Here, we speak with co-founder Michael Fox about how the business started, how similar mushrooms are to animals, how his time in the fashion industry helps Fable stand out, and what being featured on Netflix’s Down to Earth program did for the brand.

Fashion 130

Fashion Consumer Marketing Management 130

Retail TouchPoints

APRIL 26, 2023

Swedish luxury bed and mattress company Hästens has teamed up with luxury distributor MadaLuxe Group to open 20 Hästens stores across the U.S. over the next five to seven years. Leases have already been signed for the first two stores, in Dallas and Houston. Founded in Sweden in 1852, Hästens is a sixth -generation family-owned company renowned for its super-high-end mattresses, which range in price from $13,000 to the high six figures.

Clienteling 220

Clienteling Planning Location Management 220

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Management

Inside Retail

APRIL 26, 2023

Six Australian charity retailers are teaming up under Charitable Recycling Australia to establish a new ‘Charity Shop?’ pop-up concept at Westfield Foutain Gate. The retailers are Salvos, Vinnies, Red Cross, Uniting, Brotherhood of St Laurence and Save The Children. The ‘Charity Shop?’ concept, which will run for five weeks beginning from May 1, is aimed at socially and environmentally conscious millennials and Gen Z with a plan to save 47,000 tonnes of CO2 emissions by r

Fashion 130

Fashion Shopping Planning Consumer 130

Retail TouchPoints

APRIL 26, 2023

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers. Harnessing Constructor’s AI-based platform for product search and discovery has helped the retailer realize double-digit growth in search conversion.

Accessories 211

Accessories Management Marketing Customer Experience 211

Retail Wire

APRIL 26, 2023

Primark wants to increase the amount of higher-priced merchandise it makes and sells. The retailer has also set plans to expand in the southern U.S. including opening a distribution center in Florida to serve locations from the southeast to Texas.

Planning 130

Planning Location 130

Retail TouchPoints

APRIL 26, 2023

The latest discount shopping app out of China, Temu — which has been giving competitors Shein and Wish a run for their money in the U.S. — has expanded into Europe, Reuters reports. The company has included France, Germany, Italy, The Netherlands, Spain and the UK in the location drop-down menu on its website, alongside the countries where Temu was already available, which include the U.S., Canada, Australia and New Zealand.

Shopping 207

Shopping Promotions Location ATS 207

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

APRIL 26, 2023

Target customers in about a quarter of the chain’s locations can return purchases to stores using the retailer’s Drive Up lanes. “Any time we remove friction from our guest experience, it benefits the guests and benefits Target because they deepen their relationship with us,” said Mark Schindele, Target’s chief stores officer. “We’ve shown that with Drive Up overall.

Returns 130

Returns Location Shopping 130

Retail TouchPoints

APRIL 26, 2023

If you’ve ever ordered anything online, this has undoubtedly happened to you: you open up a too-big box that contains the items you ordered — and a lot of air (or bubble wrap or packing peanuts or some other type of protective dunnage). This mismatch of the item’s size and the box it comes in might seem like a minor problem, but it makes the already expensive last mile even more costly, with higher corrugate cardboard costs and wasted space in delivery trucks (not to mention being a sustainabili

Shipping 202

Shipping Customer Experience ATS Fulfillment 202

Retail Wire

APRIL 26, 2023

Kroger and Albertsons will likely need to sell off large numbers of stores to get approval from the Federal Trade Commission for the merger of the two companies. Amazon.com, which is targeting grocery to gain market share, is a logical suitor for the properties. “In theory, Amazon could plug acquired stores into its network, which would (potentially at least) prove less painful and costly than building a distribution and logistics network from scratch,” wrote analysts from Bernstein.

Marketing 130

Marketing ATS 130

Retail Dive

APRIL 26, 2023

Carrying the tagline “Reality Gets a Makeover,” the event was developed by creative agency Cult and includes in-person activities in New York and London.

118

118

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

APRIL 26, 2023

Mattel partnered with the National Down Syndrome Society to design its first doll with Down syndrome. The new doll is part of Barbie’s 2023 Fashionista line. “Our goal is to enable all children to see themselves in Barbie, while also encouraging children to play with dolls who do not look like themselves,” said Mattel executive vice president Lisa McKnight.

100

100

Retail Dive

APRIL 26, 2023

Customer feedback drove the DTC bridal brand's decision to move into different categories, Chief Marketing Officer Ranu Coleman told Retail Dive.

Marketing 110

Marketing 110

Retail Wire

APRIL 26, 2023

Bud Light’s market share declined for years as consumers, primarily in liberal urban areas, have switched to other beverages. The brand’s marketing decision to recapture some of this lost share with more inclusive campaigns, including one with Dylan Mulvaney, a transgender influencer, has sparked calls for a boycott primarily from white men living in rural areas.

Marketing 100

Marketing Consumer 100

Retail Times

APRIL 26, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Lyle’s Golden Syrup is introducing a new limited-edition design of its iconic 454g tin to celebrate The Coronation of His Majesty The King and Her Majesty The Queen Consort. Over 120,000 tins will be produced and offer the perfect addition to celebratory bakes created by shoppers, as they come together with friends and family over the […] If you wa

94

94

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

APRIL 26, 2023

Montana Gov. Greg Gianforte is asking state legislators to change a TikTok ban bill before signing it. The governor sent proposed changes to the state’s Legislative Services Division. “The amendment for consideration seeks to improve the bill by broadening Montanans’ privacy protections beyond just TikTok and against all foreign adversaries, while also addressing the bill’s technical and legal concerns,” said a spokesperson for the governor.

100

100

Retail Dive

APRIL 26, 2023

The company’s Poketo brand, which it acquired last year, recently opened a store in Santa Monica, California.

Planning 121

Planning 121

Retail Wire

APRIL 26, 2023

Signet Jewelers, the parent company of jewelry retailers including Jared and Zales, has seen a significant decline in engagement ring sales since the beginning of the pandemic. Jamie Singleton, Signet Jewelers’ president and chief consumer officer, said an eight percent increase in dating is a sign of a rebound to come. Americans, on average, get engaged after dating for 3.25 years, according to the nation’s largest jeweler.

Jewelry 100

Jewelry Consumer 100

Retail Dive

APRIL 26, 2023

Shoppers can get online quotes, re-order frequently purchased products and track orders as the retailer deepens its offerings to pros.

110

110

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Retail Wire

APRIL 26, 2023

Reckitt Benckiser expects its cost of goods to increase between five and nine percent this year compared to 18 percent in 2022. Jeff Carr, Reckitt’s CFO, said freight costs have decreased and wages have increased.

Consumer 100

Consumer 100

Retail Dive

APRIL 26, 2023

Weakening optimism among consumers, as measured by the Conference Board, coincides with a decline in credit.

Consumer 118

Consumer 118

Cisco Retail

APRIL 26, 2023

In the last year, I have talked with many retailers who are working towards sustainability goals.

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98

Retail Dive

APRIL 26, 2023

The Business Network loyalty program is one of several growth initiatives the furniture and home decor retailer announced this month.

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105

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience