Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. But too often, in trying to reach this final destination, retailers are missing out on the proverbial journey — and that journey is usually far more lucrative than the typical take-no-prisoners

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Checkout Payment Services Kiosk Advertising 225

Retail Focus

DECEMBER 21, 2023

Laminate is becoming increasingly realistic and it has a huge number of benefits. If you have a busy household then laminate is a fantastic choice too. If you want to find out more about laminate or what benefits it has to offer then the only thing you have to do is take a look below. Easy Manufacturing Process One thing to know about oak laminate flooring is that it has a photo image that has several high-density and protective layers.

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ATS 130

Retail Wire

DECEMBER 21, 2023

Walgreens will need to build up its IT department to reach its goals of using tech to boost sales, scale its healthcare division, and remodel its stores to logistic hubs.

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Retail TouchPoints

DECEMBER 21, 2023

Walmart partnered with People of Crypto (POC) Lab to develop an interactive, virtual odyssey designed to commemorate Hip Hop’s 50th anniversary. The virtual experience is designed as a “choose your own journey” experience, where visitors can learn, network and simply enjoy the space, creating new opportunities for the retailer to blend “IRL” (in real life) and “IVL” (in virtual life) experiences.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Wire

DECEMBER 21, 2023

Warner Bros. Discovery and Paramount Global are reportedly in the preliminary stages of merger discussions.

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Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 million members that are designed to “foster deeper connections with current members and attract new loyalists.

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Marketing ATS 204

Retail TouchPoints

DECEMBER 21, 2023

The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit year after year. Sure, these tracks may get us in a festive mood, but for retail workers listening to them on what can feel like a truly endless loop they could also lead to madness. New research from customer feedback company HappyOrNot reveals that not all holiday hits are created equal for store associates.

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Store Operations Customer Experience 182

Retail Wire

DECEMBER 21, 2023

A pivotal ruling took place this Wednesday as the U.K.'s highest court declared that AI can't be credited as an inventor in a patent application.

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Retail Gazette

DECEMBER 21, 2023

2023 has been an eventful year in the world of retail, from the collapse of a high street stalwart to eye-watering inflation. As the year comes to an end, Retail Gazette looks at some of the biggest stories that rocked the sector over the last 12 months. Wilko’s administration In perhaps the biggest retail story of the year, value giant Wilko plunged into administration in August.

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Grocer Department Stores Fashion Planning 113

Retail Wire

DECEMBER 21, 2023

It's been a week of interesting workforce decisions at two branches of Wells Fargo in the United States. At the New Mexico branch in Albuquerque, employees have voted to join a union.

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ATS 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

365 Retail

DECEMBER 21, 2023

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced two more additions to the C-suite team and that it has experienced a surge of growth and momentum in 2023. Throughout the year, the company expanded its offerings and sharpened its operations to enhance product experiences for brands, manufacturers, retailers, and distributors on a global scale.

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Management Consumer Marketing ATS 112

Retail Wire

DECEMBER 21, 2023

A Toyota safety recall has been issued for certain models of Toyota and Lexus vehicles. The recall spans across an estimated 1 million vehicles sold in the United States between 2020 and 2022.

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Retail Gazette

DECEMBER 21, 2023

Iceland is set to sell a range of frozen vegetables and fresh produce for just 1p in a bid to help their customers’ budgets go further this festive period. The offer will run at the supermarket for two days from 21 December to 22 December. The move comes as research commissioned by the retailer found 48% of Brits are worried about affording food shops in the lead up to Christmas.

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Grocer Supermarket Checkout Shopping 111

Retail Wire

DECEMBER 21, 2023

The Biden administration has announced that it has started writing key standards and guidance to regulate the safe implementation of generative artificial intelligence.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

DECEMBER 21, 2023

The department store said the $1 billion turnaround announced earlier this year has already boosted traffic and loyalty, but is it bold enough?

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Department Stores 124

Retail Wire

DECEMBER 21, 2023

Bird Global, the driving force behind green electric transportation, has recently embarked on a journey to revamp its financial structure.

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Retail Dive

DECEMBER 21, 2023

The loyalty program, which has over 42 million active members, will launch in January with a new name and an enhanced birthday gift experience.

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Retail Wire

DECEMBER 21, 2023

Rite Aid, the U.S. retail pharmacy chain, is facing a five-year ban on the use of facial recognition technology.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Cisco Retail

DECEMBER 21, 2023

When you think about software networking, at its core, it has two basic functions: (1) send traffic from A to B as quickly and efficiently as possible, and (2) move traffic from A to B but NOT to X,… Read more on Cisco Blogs

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ATS 97

Retail Wire

DECEMBER 21, 2023

Letitia James is fighting for SiriusXM customers, who she said were treated unfairly by the streaming giant.

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Dezeen

DECEMBER 21, 2023

3D-printed shelving structures informed by Catalan-modernist buildings were used for shelving in this store designed by External Reference for a Spanish jewellery brand. Experimental jewellery designer Adriana Manso asked Carmelo Zappulla's studio External Reference to develop a suitably unusual interior concept for her first physical store in the city.

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Boutique Accessories Location Management 95

Retail Wire

DECEMBER 21, 2023

The social media platform was unexpectedly down for one hour.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

DECEMBER 21, 2023

Linh Peters had arrived last year from Calvin Klein, but was affected by the drugstore retailer's second workforce reduction of the year.

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Marketing 102

LS Retail

DECEMBER 21, 2023

©iStock/SasinParaksa When people hear the word “globalization” they probably think of giant container ships, wonky economic terms like “offshoring” and “trade deficit,” or geopolitical tensions and agreements. And, to be sure, Cato’s Defending Globalization project covers all of that stuff and more. Yet, as Cato explains in a new essay for the project , there may be no better symbol of real globalization—and its many benefits— than the restaurant down the street.

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Shipping 79

Retail Dive

DECEMBER 21, 2023

A fourth of respondents to a new survey said their last holiday shopping stop was at the big box retailer, followed by Target and Kohl’s.

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Shopping ATS 101

Retail Customer Experience

DECEMBER 21, 2023

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

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Shopping 87

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

DECEMBER 21, 2023

Buy online, pickup in store accounted for one-fourth of online orders in the three weeks after Cyber Monday, according to Salesforce.

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Shipping Accounting 101

Retail Gazette

DECEMBER 21, 2023

Decathlon has continued to sell products in Russia despite promising to end operations in response to the invasion of Ukraine. The sporting goods retailer sold its 60 Russia stores to local brand Desport in October as it faced mounting pressure to pull out. While the move was meant to end the brand’s Russian involvement, it continued to supply products to Desport, according to investigative website Disclose.

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Sporting Goods Shopping Marketing ATS 67

Retail Dive

DECEMBER 21, 2023

MacArthur Beauty “saw an opportunity to save this brand and turn it around” after the company received a warning notice from the U.K. government.

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Retail Gazette

DECEMBER 21, 2023

Toy retailers are predicted to sell 5m fewer toys during the golden quarter, as households cut down the number of presents they buy. Sales were down by 8% in value terms on last year in the 10 weeks to 10 December for toy retailers, according to The Guardian. The quantity of products sold also dropped by around 10% over the same period, according to Circana.

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Shopping ATS 67

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience