Retail TouchPoints

JANUARY 24, 2023

JPMorgan Chase , Bank of America , Wells Fargo and the four other banks behind the money transfer network Zelle are developing a digital wallet to challenge the dominance of PayPal and Apple Pay. The news was first reported by the Wall Street Journal and later confirmed by the company in a blog post. The banks expect to enable 150 million debit and credit cards for use within the wallet when it rolls out in the second half of this year.

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Merchant Services Payment Services Accounting Checkout 305

Inside Retail

JANUARY 24, 2023

Trans-Tasman apparel retailer Mosaic Brands is set to open 130 new stores as customers return to in-store shopping. Mosaic Group’s brands include Katies, Millers, Noni B, Rivers, Rockmans, Crossroads, Autograph, W.Lane, EziBuy and Beme. According to unaudited accounts for the half year to January 1, sales grew 23 per cent driven by strong trading momentum and a higher average transaction value.

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Planning Returns Apparel Accounting 246

Retail TouchPoints

JANUARY 24, 2023

The 2023 NRF Big Show was buzzing with activity. The top goal for retailers and solution providers alike? To dig into the trends and challenges impacting the broader industry. We spoke with top exhibitors at the event to get their thoughts and what advice they’d offer retailers as they make way into 2023.

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ATS 289

Inside Retail

JANUARY 24, 2023

Dusk CEO and MD Peter King will step down from his position, after almost nine years working for the retailer. King will continue to oversee the company until August, at which point Dusk expects to have appointed a new CEO. Dusk’s chairman, John Joyce, said King has developed an “excellent” exclusive team and has made an “invaluable” contribution since 2014.

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Planning ATS Management 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JANUARY 24, 2023

The NRF Big Show , held in NYC Jan. 15-17, did more than bring together more than 35,000 attendees and 1,000 exhibitors. The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Here’s our take on just a few of the key themes revealed at the show, based on attending sessions and talking to retailers, solution providers and industry experts at the Big Show and illustrated with quotes from session presenters and at

Home Furnishings 279

Home Furnishings Advertising Consumer Customer Experience 279

Tokinomo

JANUARY 24, 2023

Campaign scoop A little taste of Hell. Philadelphia recently released a limited-edition product called " A Little Taste of Hell ," which is a cream cheese infused with ghost peppers with a Scoville Heat Unit measurement of 1,041,427. This product was only available to residents of Toronto who ordered it via Uber Eats on January 13th. The release was promoted through videos by influencers, including a partnership with TikToker Celina Spooky Boo.

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Inventory Management Management Promotions Retail Marketing 214

Inside Retail

JANUARY 24, 2023

To what extent can City Chic’s half-year results be attributed to external trends and changes in consumer behaviour? As reported by Inside Retail , the plus-sized womenswear retailer recorded a sales dip of about eight per cent to $168.6 million. Online sales fell by 21 per cent, while sales dropped by three, four and 14 per cent across Australia and New Zealand, Europe and the Americas respectively.

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Promotions Fashion Apparel Marketing 130

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.” With a curated assortment of more than 100,000 items, the new site features categorization and navigation features tailored to the needs of organizational shoppers.

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Payment Services Checkout Customer Experience Shipping 278

Inside Retail

JANUARY 24, 2023

Inside Retail : I know Jag celebrated its 50th anniversary last year. How did you mark the occasion? Samantha De Kauwe: Last year was really about regrouping post-Covid. I started in this role at the start of 2022, and for me it was about setting the brand intention for the future and building the right foundation. It wasn’t a brand relaunch, but rather a reset to go back to the core and ask, ‘What do we stand for?

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Boutique Department Stores Marketing Fashion 130

Retail TouchPoints

JANUARY 24, 2023

Just in time for Valentine’s Day, 1-800-Flowers.com has launched a “Gifts & More” marketplace designed to provide shoppers with a wider range of gift options. The site will initially include a curated selection of products from more than 200 brands across 15 categories, including home décor, spa gift baskets, party supplies and DIY activities. Additionally, the retailer will offer gift bundles that combine products into cohesive gifts, such as pairing roses with a bottle of Harry & David

Marketing 277

Marketing 277

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Management

Inside Retail

JANUARY 24, 2023

Poor consumer demand and falling foot traffic dented Best & Less Group’s first-half profits. In a trading update of unaudited figures for the 26 weeks to January 1, the company said its sales improved 13 per cent to $324.8 million, driven by positive trading momentum through the Black Friday and Christmas trading periods. However, tax-paid profit for the half fell 31.8 per cent to $13.7 million while like-for-like sales were down 4.9 per cent and online sales fell 29.8 per cent.

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Net Profit Planning Management Consumer 130

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022. With this growth, shoppable ads have been gaining traction over the last several months. For instance, ahead of the holiday season, TikTok announced a rollout of several new shoppable ad formats , including video shopping ads, catalog listing ads and

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Advertising Social Commerce Consumer Fulfillment 276

Inside Retail

JANUARY 24, 2023

Positive trading conditions boosted sales for multi-brand apparel retailer Accent Group in its December half. The company owns and operates brands including Platypus, The Athlete’s Foot, Subtype, The Trybe, HypeDC, Pivot and 4 Workers, and distributes global labels including Dr Martens, Skechers, Vans and Merrell. In a trading update of unaudited accounts for the 27 weeks to January 1, the business says sales grew 39 per cent to $825 million while earnings before tax are expected to be in the ra

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Apparel Accounting Accessories Fashion 130

Retail TouchPoints

JANUARY 24, 2023

Amazon has launched RxPass, a subscription for Prime members that offers select generic medications with free delivery for a flat fee of $5 per month. The service, which doesn’t require health insurance, currently covers medications for 80 common conditions, including high blood pressure, anxiety and acid reflux. RxPass was designed to save time for Amazon Prime customers while deepening Amazon’s presence in the pharmaceutical space.

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Accounting ATS 189

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. Retailers big and small from around the world, including Australia, came together after a two-year hiatus to hear from the sector’s biggest changemakers, experience the latest innovations, and be inspired by the latest trends, technologies and strategies that will shape the future of retail.

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Fulfillment Customer Experience Consumer Returns 130

Retail Focus

JANUARY 24, 2023

The Bank of England has predicted that the United Kingdom is falling into a prolonged recession, with inflation not expected to return to its target level of 2% until 2024. Here we will discuss the retail sector outlook this year and what investors should expect. Retail Conditions Inflation in the UK currently sits around 10%, the highest rate in 40 years.

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Supermarket Accounting Marketing Returns 130

Inside Retail

JANUARY 24, 2023

Kmart Australia has been both warmly praised and loudly criticised for its decision not to sell any Australia Day-themed merchandise, after a customer called out the retailer on Facebook last week, asking it to “please explain” why it did not have any Australia Day-themed clothing or decorations in its Penrith store. The retailer’s response – that 26 January means different things to different people and that it aims to foster an environment that is inclusive and respectful of both its customers

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Department Stores Management Consumer Shopping 130

Retail Wire

JANUARY 24, 2023

The rate of inflation has continued to slow for six straight months, dropping to 6.5 percent from nine percent last June. Lower prices at the pump and other savings have some feeling hopeful about their own personal finances. Risks of further inflation remain, however, which has economists looking to the Federal Reserve Bank and whether it will further raise the Prime interest rate above 4.25 percent.

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Finance ATS 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

JANUARY 24, 2023

The company, whose holdings include DTC brand Tuft & Needle, is also suing to uphold the terms of a 2020 loan that it calls “critical.

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Retail Wire

JANUARY 24, 2023

High prices are prompting consumers to reduce or trade down on many everyday goods they purchase. For some this allows them to splurge on other items. “I may be wearing scratchy Amazon pajamas to bed, but at least my ($600 Italian linen) sheets are lovely,” said Davina Pike Ogilvie, a mother of two from Brooklyn, NY.

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Consumer ATS 130

Retail Dive

JANUARY 24, 2023

Founded by celebrity makeup artist Mario Dedivanovic, the brand joins a list of companies that have snagged funding amid a downturn in VC-backed capital.

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Retail Wire

JANUARY 24, 2023

Microsoft has confirmed its plans to make a “multibillion dollar” investment in OpenAI, the company behind the ChatGPT chatbot. The new investment follows previous investments by Microsoft in OpenAI, which also developed the image search engine DALL-E.

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Planning 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Shopping Center

JANUARY 24, 2023

Phoenix — Concord Wilshire Capital and TLG Investment Partners, in partnership with Carl DeSantis’ CDS International Holdings Inc., have completed the acquisition of the Metrocenter Mall in Phoenix. The development group has formed a strategic alliance with Hines, an international… The post Joint Venture Completes Acquisition of Metrocenter Mall in Phoenix, Begins $850 Million Redevelopment appeared first on Shopping Center Business.

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Shopping 98

Retail Wire

JANUARY 24, 2023

Newell Brands, the parent company of Rubbermaid and Sharpie, plans to cut 13 percent of its office staff by the end of the year. Newell had 32,000 employees at the end of 2022.

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Planning ATS 100

A1 Retail

JANUARY 24, 2023

Hammerson has signed the world’s most advanced virtual reality experience, Sandbox VR, as part of its vision to diversify the use of Grand Central in the heart of Birmingham and an ambitious strategy to reinvigorate its assets through new brands, entertainment, and experiential concepts. The 13,000 sq ft unit – set to open this summer – is the brand’s third in Europe and largest to date.

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Location Boutique Department Stores Planning 98

Retail Wire

JANUARY 24, 2023

Three former Whole Foods employees claimed in a lawsuit that they were discriminated against when the grocer fired them for refusing to remove the “Black Lives Matter” facemasks that they were wearing on the job. A federal judge yesterday dismissed those charges, ruling that “the evidence demonstrates only that Whole Foods did not strenuously enforce the dress code policy until mid-2020, and that when it increased enforcement, it did so uniformly.

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Grocer 100

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Shopping Center

JANUARY 24, 2023

Albemarle, N.C. — SRS Real Estate Partners’ National Net Lease Group has brokered the $2.2 million sale of First Street Station, a 52,230-square-foot, grocery-anchored shopping center located in Albemarle, about 40 miles east of Charlotte. Ed Laycox of SRS represented… The post SRS Brokers $2.2 Million Sale of Grocery-Anchored Shopping Center in North Carolina appeared first on Shopping Center Business.

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Retail Wire

JANUARY 24, 2023

Mars is swapping out its “spokescandies” for Maya Rudolph after getting caught up in a right wing-created controversy about the wokeness of its animated figures. The candy brand will run a commercial doing the Super Bowl with the seven animated characters in silhouettes on a football field.

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National Retail Solutions

JANUARY 24, 2023

When opening a consignment store, there are numerous business aspects to consider. A consignment store owner must consider how they want to sell their items and how much profit they want to keep for their company. It is hard enough to keep track of the percentages and sales by hand,[.] The post Point of Sale System for Consignment Stores appeared first on National Retail Solutions.

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Point of Sale 98

Retail Wire

JANUARY 24, 2023

Consumer Reports has called on Hershey, Mondelez, Theo Chocolate and Trader Joe’s to reduce the amount of lead and cadmium in their dark chocolate products. Long-term exposure to these metals can cause immune system suppression, kidney damage and nervous system issues.

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Consumer 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience