Retail TouchPoints

NOVEMBER 8, 2023

Not too long ago, marketplaces were something of a joke among the ranks of legacy retailers, easily brushed off as the naïve fancy of tech upstarts who didn’t understand true retailing. But in the last few years, marketplaces have slowly moved from “passing fancy” into the realm of “transformative innovation.” Giving heft to this shift have been the names steadily joining the ranks of marketplace operators — retail heavyweights like Hudson’s Bay , Macy’s , Simon Property Group and Kroger all hav

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Inside Retail

NOVEMBER 8, 2023

AKA Brands witnessed its Culture Kings business thrive in the US but suffer a decline in Australia during the third quarter of FY23. The NYSE-listed parent company said that its Culture Kings flagship store in Las Vegas has already surpassed its annual revenue target. However, the company attributed a decline in its gross margin to the targeted discounting implemented in Culture Kings Australia and a higher returns rate.

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Retail TouchPoints

NOVEMBER 8, 2023

Getir has purchased fellow grocery delivery service FreshDirect , a division of Ahold Delhaize , in a deal that is expected to close by Nov. 30, 2023. No financial details of the transaction were disclosed. Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. Grocery conglomerate Ahold Delhaize acquired FreshDirect in November 2020.

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Inside Retail

NOVEMBER 8, 2023

Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion. The popular premium dining brand has launched a crowdfunding campaign, through equity crowdfunding platform Birchal.

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Planning Location Wholesale Customer Experience 244

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

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Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer. In this role, Bacos will work to better utilize Stitch Fix’s data science capabilities and stylist expertise as a way to improve personalization efforts, forge better relationships between stylists and customers, and unlock new growth opportunities for th

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Fashion Customer Experience Planning Shopping 255

Retail TouchPoints

NOVEMBER 8, 2023

As part of multiple efforts to diversify its supplier base, Victoria’s Secret & Co. (VS&Co) is working directly with minority-owned cotton farms in northern Alabama. By working with and compensating the farmers directly, VS&Co is seeking to create more economic opportunities for the minority-owned farms and gain greater visibility into who is growing the cotton and how it’s grown.

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Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels). Founded in Emilia, Italy in 1984, Pinalli is a luxury beauty chain, renowned for its excellence in service, advice, price and quality.

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Store Operations Returns Customer Experience Location 173

Retail TouchPoints

NOVEMBER 8, 2023

When it debuted its first Holiday Roast in 1995, Tofurky struck a cultural chord and became embedded into the holiday cultural zeitgeist. To celebrate that some people passionately love the Holiday Roasts (more than 7.2 million of them have been sold to date), but that others consider them a ready-made joke, Tofurky has unveiled an ecommerce experience for holiday 2023 that touts a vast assortment of “hilariously ludicrous gifts.

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Shopping ATS Consumer 224

Inside Retail

NOVEMBER 8, 2023

In a landscape saturated with marketing messages vying for consumer attention, personalisation has emerged as a beacon guiding brands to foster deeper connections with their audience. The e-commerce industry is witnessing a paradigm shift where marketers are gradually moving away from a ‘blast to all’ approach to more targeted and personalised communication, saving both time and resources.

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Customer Experience Marketing Consumer Shopping 147

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 8, 2023

Alcohol distributor Southern Glazer’s Wine & Spirits has launched a new logistics service for the alcohol industry that will offer storage and packaging services for any wine and spirits supplier, regardless of whether or not they currently have a relationship with Southern Glazer’s. Called Ankaa Gl o bal Logistics , the new 3PL company will be operated as a wholly owned subsidiary of Southern Glazer’s.

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Retail Focus

NOVEMBER 8, 2023

Outlet Shopping at The O 2 , which is owned and operated by Waterfront Limited Partnership, a joint venture between AEG and Crosstree Real Estate Partners, is celebrating a strong period of trading throughout October, solidified by a stellar half-term week and the recent opening of Calvin Klein’s significantly upsized store, marking an 87% increase in its retail footprint at the destination.

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Shopping ATS Accessories Apparel 147

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages. Many of these benefits are “use it or lose it,” with unused funds not carried over into the new calendar year, making Q4 a prime time for consumers to access them.

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Merchant Services Payment Services Accounting Consumer 162

Retail Wire

NOVEMBER 8, 2023

Warner Bros. Discovery has announced its third-quarter earnings, and even "Barbie" couldn't help the company beat forecasts.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

NOVEMBER 8, 2023

In an age when consumers are becoming more and more immersed in the world of social media and video content, the humble book shouldn’t really stand a chance. So, it’s surprising to learn that the market for books, and bricks-and-mortar bookstores, is actually growing. According to industry analytics research firm Statista , the books market in the United States is expected to grow at a compound annual growth rate of 2.33 per cent from 2023 to 2027, marking a notable jump in projected revenue fro

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Retail Wire

NOVEMBER 8, 2023

Virgin Galactic, the pioneering space tourism company, released its Q3 earnings and announced its next-gen suborbital vehicle.

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Inside Retail

NOVEMBER 8, 2023

Following in the tradition of Japanese retailers like Loft, Daiso and Muji that bring chic to everyday items and are consummate visual merchandisers, Thailand’s Moshi Moshi has gone into full expansion mode with a concept that uses the same template. Even the name Moshi Moshi is a Japanese phrase – it’s an informal way of saying “hello” when answering a phone call from a family member or friend – and given the love of Thai people for Japanese culture and products, that isn’t such a bad marketing

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Home Furnishings Net Profit Target Market Visual Merchandising 130

Retail Wire

NOVEMBER 8, 2023

Will a union pharmacy ever come to fruition?

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Planning 209

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Gazette

NOVEMBER 8, 2023

Waitrose is investing in delivering personalised online shopping that will improve the online search and browsing experience using AI tools. The upmarket grocer has signed a deal with Netcore Unbxd, which will help it improve customer service based on past buying patterns and behaviours, including search and browsing habits, product favourites, and brand choice.

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Retail Wire

NOVEMBER 8, 2023

Caesars Entertainment has decided not to gamble with the Culinary Union strike.

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Retail Gazette

NOVEMBER 8, 2023

WHSmith has posted soaring sales and profits off the back of increased footfall at its stores as travel rebounded from pandemic lows. Beating analyst expectations, the group reported headline profit before tax of £143m for the year ended August 31, up 96% from last year while group revenue rose 28% to £1,793m. In what the high street retailer called “significant progress”, its travel divisions all saw strong growth with UK trave total revenue up 36%, North America rising 32% and the

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Planning Management Marketing ATS 113

365 Retail

NOVEMBER 8, 2023

Outlet Shopping at The O2, under the ownership and operation of Waterfront Limited Partnership – a joint venture between AEG and Crosstree Real Estate Partners, is currently in the limelight for its robust trading performance throughout October. This period of prosperity is punctuated by a particularly successful half-term week and the expansion of the Calvin Klein store, which now boasts an 87% increase in retail space at the renowned destination.

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Shopping Accessories Apparel ATS 111

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

NOVEMBER 8, 2023

Samsung joins the generative AI movement and takes the lead over Apple.

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Consumer 130

Retail Dive

NOVEMBER 8, 2023

The offering is in addition to 78 leases and 21 stores and land parcels that went up for sale in mid-October as the retailer restructures in bankruptcy.

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365 Retail

NOVEMBER 8, 2023

Lack of meaningful personalisation is costing brands lost conversions, leaving revenue opportunities on the table at a time when customer caution is lengthening buying journeys, the latest research from insights-led customer engagement platform MoEngage reveals. Original research, which analysed insights from 10.9billion emails sent globally to shoppers, in MoEngage’s 2023 Email Marketing Benchmarks Report showed that brands using behaviour-based personalisation, which tailors emails based on in

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Returns Consumer Marketing ATS 110

RIS News

NOVEMBER 8, 2023

Just months after overseeing Overstock.com's acquisition of struggling retail giant Bed Bath & Beyond, CEO Jonathan Johnson has left the company. On the same day, the company unveiled its new official name, Beyond, Inc.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Gazette

NOVEMBER 8, 2023

Lidl will rollout body-worn cameras for its store staff nationwide amid the ongoing shoplifting epidemic. The German discounter said it would introduce the measure from the end of the month as part of a more than £2m investment into staff safety. The move will be completed by Spring 2024. It added that store employees will be given training to ensure the cameras are used safely and in a way that protects an individual’s privacy.

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Supermarket 104

Retail Wire

NOVEMBER 8, 2023

Prime members can now take advantage of quality healthcare services from Amazon One Medical at a reduced annual membership fee.

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ATS 100

Retail Dive

NOVEMBER 8, 2023

Spending is expected to reach “record levels,” but the growth rate is slower compared to the past three years, according to the organization.

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RIS News

NOVEMBER 8, 2023

REI Co-op is investing in end-to-end operational efficiencies to bolster its value chain, naming Guillaume Ledieu to the newly created role of VP of foundation technology.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience