Retail TouchPoints

DECEMBER 6, 2021

Kohl’s has become the latest retailer to attract the attention of an activist investor seeking the separation of its digital and brick-and-mortar businesses. Engine Capital, which owns an approximately 1% stake in Kohl’s, believes the standalone ecommerce business could be “conservatively valued at $12.4 billion or more.” In comparison, Kohl’s total operation is currently valued at about $7.3 billion.

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Returns Planning Management Marketing 305

Inside Retail

DECEMBER 6, 2021

Retail and fast-food workers across Australia have seen their working hours and job security fall over the course of the pandemic, alongside an uptick in customer aggression , according to a joint report by the Australian National University and the University of Sydney. The ‘Pandemic Pressures’ report found that 49 per cent of retail workers reported their job security had fallen – worse among women and Australians who speak a different language at home – throughout Covid-19, as well as 51 per

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Retail TouchPoints

DECEMBER 6, 2021

New York City has become a testing ground for ultra-fast grocery delivery, with orders delivered in 15 minutes or less. In the last year, startups such as Jokr , Gorillas and GoPuff have left legacy delivery services like Uber Eats and Instacart scrambling to keep up in the speed wars. Now, Instacart is reportedly planning a p i lot of 15-minute grocery deliveries, and DoorDash just announced that it is introducing a speed delivery service in NYC beginning with its convenience store network Dash

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Retail Wire

DECEMBER 6, 2021

Retailers have continued to test drone deliveries but have not yet made the decision to roll out air service broadly. The companies behind the technology say they are ready to go but retailers have still not given them the all clear.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience.

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Inside Retail

DECEMBER 6, 2021

Toys ‘R’ Us saw online sales jump 139 per cent during November, driven by the success of its Cyber Week sales. According to the business, invoiced sales revenue hit $4.09 million during the month, while the actual number of orders jumped 81 per cent to 31,200. Average order value also improved, hitting $121.40 – a 30 per cent improvement on the same time last year.

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Inside Retail

DECEMBER 6, 2021

Readers would have seen footage and read articles about increasing abuse and aggression directed toward frontline service workers. Whether in a café, supermarket, bookstore or service station, Covid-19 has transformed the way services are delivered. New check-in procedures, acrylic screens, increased hygiene measures, contactless transactions, and safe-distancing requirements have become the norm and friction with customers has increased.

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Retail Wire

DECEMBER 6, 2021

Jack in the Box will pay $12.51 a share to acquire Del Taco. “This is a natural combination of two like-minded, challenger brands with outstanding growth opportunities,” Jack in the Box CEO Darin Harris said in a statement. “Together, Jack in the Box and Del Taco will benefit from a stronger financial model, gaining greater scale to invest in digital and technology capabilities and unit growth for both brands.”.

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Inside Retail

DECEMBER 6, 2021

After almost two years of offering essential services to the community since Covid-19 hit, shopping centres are ready to inject fun into the retail experience. We chat with Mirvac’s general manager of retail and director of the Shopping Centre Council of Australia, Kelly Miller, about how the landscape is evolving and what customers now want from centres.

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Retail Wire

DECEMBER 6, 2021

Seven percent of shoppers plan to use buy now, pay later (BNPL) options to make purchases for the holidays, according to a CNBC/Momentive Small Business Survey. “The important thing is not the 7% adoption number, but the fact that the number is growing,” said Lex Sokolin, head economist at ConsenSys.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

DECEMBER 6, 2021

A year on from a company-wide rebrand, Australian food delivery platform Menulog is going from strength to strength, helped by increased demand for home-delivered food during the pandemic. Menulog’s ANZ commercial director Rory Murphy said the last 18 months have been “transformative” for the business. Since Murphy joined Menulog in 2016, the sales team has grown from 25 to 170, and the business has grown its partner portfolio from 6000 to over 33,000 restaurants in ANZ.

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Retail Wire

DECEMBER 6, 2021

Charlie Munger, AKA Warren Buffett’s right hand man, says that he thinks Costco has a greater upside than Amazon.com. The investment guru likes Costco’s membership model, which drives customers into its club. He also thinks that Costco is taking the steps now that will eventually transform it into “a huge internet player.

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Inside Retail

DECEMBER 6, 2021

The Great Resignation – Dear Boss, I quit. What is the root of problem? What are possible responses? How can you thrive in the new frontline reality? Where is the talent hiding? The labour drought is unprecedented in its scale and mysterious in its origins. There has never been such a reluctance by the unemployed to go into open roles, as far back as labour-market data goes.

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Cisco Retail

DECEMBER 6, 2021

Imagine the last time you or a loved one received care. What did the experience look like? Was it a seamless and positive experience? Or did it feel outdated and cumbersome? A few years ago, I had the pleasure of working with a large US healthcare system on reimagining and transforming the patient and clinician experience. When focusing on how innovative technologies could shape the future of care, we imagined a “clinic of the future” where a patient could: Schedule appointments and submit pre-s

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Location Management Planning 139

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Talking Retail

DECEMBER 6, 2021

This week’s government proposal to make the law tougher on anybody who attacks a shopworker has continued to receive a positive reaction, with both shopworkers union Usdaw and the NFRN welcoming the move. Usdaw (Union of shop, distributive and allied workers) says it is looking at the wording of the proposed amendment to the Police, This story continues at Crackdown on shop staff attacks gets thumbs up from more retail bodies.

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Cisco Retail

DECEMBER 6, 2021

As we approach the end of the year, many people take time off. Some people like to take advantage of those quiet times to invest in their self-education. That’s why the NSO team has been hard at work making sure you have at least one great present this holiday season. Our present to you is three new XML/XPATH for NSO learning labs! Learn valuable industry skills.

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Management ATS 138

Retail Wire

DECEMBER 6, 2021

Patek Phillippe has made 170 Ref. 5711 watches to celebrate its 170 years doing business with Tiffany. The face of the timepieces is in Tiffany blue and the watches are expected to significantly appreciate in value. Waiting lists for this particular model go back as far as 10 years.

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Cisco Retail

DECEMBER 6, 2021

Guest Author: Emory Miller. OT/ICS Lead, Cisco U.S. Public Sector. 2021 has seen the term “critical infrastructure” rise above the constant noise of our ever-connected world. Perhaps you’ve noticed but aren’t entirely sure what the term means, how it applies to you, or how concerned you should be. If so, it’s time to get up to speed on what it means for your organization.

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ATS 138

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

DECEMBER 6, 2021

Tesco may be facing a strike by workers at several distribution centers across the UK. The Unite union, which represents Tesco workers, called the company’s offer of a four percent pay increase “offensive” in light of the current six percent inflation rate.

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ATS 100

Cisco Retail

DECEMBER 6, 2021

Digital attacks grew in both volume and sophistication in 2020. As reported by PR Newswire , the number of complaints received by the FBI’s Cyber Division numbered as many as 4,000 a day during the first half of 2020—400% more than it was in the first few months of that year. (Interpol warned of an “alarming rate of cyberattacks aimed at major corporations, governments, and critical infrastructure” around that same time, as noted by ABC News.

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Retail Wire

DECEMBER 6, 2021

Pfizer and Merck are nearing regulatory approval in the U.S. for pills designed to treat people who are infected with COVID-19 from becoming seriously ill. The pills, which are being distributed in the UK and are nearing regulatory approval in the U.S., are designed to help the newly infected from getting so ill that they require hospitalization.

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Cisco Retail

DECEMBER 6, 2021

As we find ourselves at the peak of the holiday shopping season, retailers have found ways to navigate numerous obstacles including supply chain disruptions, fluctuating consumer behaviors and continued challenges due to COVID-19. An additional thorn in the side for retailers across all verticals is the current labor shortage. Condensed hours, “Now Hiring” signs and pieced together shifts have become daily reminders of what retailers are dealing with.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

DECEMBER 6, 2021

Walgreens has said it will fix a glitch in its system that booked COVID-19 vaccine appointments for kids at times when no pharmacists were on hand to administer the shots. The retailer blamed a labor shortage for the situation but did not disclose how many children encountered similar situations.

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ATS 100

Talking Retail

DECEMBER 6, 2021

A convenience store run by the same family for 75 years has been sold. Taylor’s of Tickhill has seen three generations of the family running the store since 1946, developing the business from a small off licence and food store to the much larger grocery shop it is today, specialising in fine wines and cheeses. This story continues at Taylor’s of Tickhill passes out of the family’s hands after 75 years.

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Shopping ATS 122

Retail Dive

DECEMBER 6, 2021

Yet, the omicron variant could further complicate the shopping season and is "the latest wildcard raising uncertainty around the economic outlook.

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Shopping 128

Talking Retail

DECEMBER 6, 2021

Promoting alcohol should be subject to the same restrictions as tobacco and unhealthy food, according to a new report. The Alcohol Health Alliance (AHA), says in its latest report that alcohol marketing should be more tightly controlled to protect children and vulnerable adults. The report, titled “No escape: How alcohol marketing preys on children and.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

DECEMBER 6, 2021

The National Retail Federation won a stay against the government's plan to have big companies immunize or test their employees. That squanders a chance to thwart the pandemic, experts say.

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Talking Retail

DECEMBER 6, 2021

WKD is launching a Christmas social media campaign to “help people celebrate their friendships and reconnect with mates”. The “Merry ChristMATES” campaign consists of an online competition to win festive prizes, including Christmas jumpers, bobble-hats and branded stockings, as well as video content from former Love Island stars Chris Taylor, Brad McClelland and Dale Mehmet.

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Retail Dive

DECEMBER 6, 2021

Engine Capital, expressing impatience and disappointment with the retailer's stock performance, also said it should contemplate a sale.

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VMS

DECEMBER 6, 2021

The National Retail Federation (NRF; Washington, D.C.), announced its prediction for holiday sales may exceed the organization’s initial projections made back in October, and may be as high as 11.5 percent year over year, according to a press release. Its initial projections were an increase of 8.5 to 10.5 percent. NRF Chief Economist Jack Kleinhenz says, “Now that we’re in December, the holiday shopping season is nearing the finish line.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience