Tokinomo

AUGUST 16, 2023

In this article, we delve into the concept of Customer-Centric Retailing – what it entails, why it's crucial, and how it's shaping the way retailers engage with their audience. From understanding the core principles of this approach to exploring its benefits and unveiling strategies for its effective implementation, we embark on a journey that uncovers the transformative power of prioritizing the customer in the modern retail world.

Customer Experience 193

Customer Experience Marketing 193

Inside Retail

AUGUST 16, 2023

Food delivery platform DoorDash has been fined $2 million for breaking Australian spam rules by sending over one million texts and emails to its customers and prospective contractors. An investigation by the Australian Communications and Media Authority (ACMA) found that the company sent more than 566,000 promotional emails to customers between February and October 2022, as well as more than 515,000 texts without an unsubscribe facility to prospective drivers.

Promotions 246

Promotions Marketing 246

Retail TouchPoints

AUGUST 16, 2023

Rebranding can help refresh your image, communicate your value proposition and attract more customers. But costs can range from roughly $30,000 to $50,000 over a period of three to four months. Note that this is just the most basic type of rebranding. That means you need to make sure you really want a rebrand in the first place. You wouldn’t want to spend thousands of dollars on something that won’t do you any good.

Marketing 246

Marketing Target Market Promotions Consumer 246

Inside Retail

AUGUST 16, 2023

Lego Group is bringing the world’s largest Lego store to Sydney under the partnership with Alquemie Group. The exact opening date has not yet been disclosed. However, the company said it will be opened in the coming months. The 900sqm Lego flagship will take over two floors at Sydney Arcade, overlooking Pitt Street Mall. “The immersive new store will feature creative play experiences, with playful nods to Australian culture, that are sure to create lasting memories for every Aussie or visitor f

Marketing 246

Marketing ATS 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

AUGUST 16, 2023

Southeastern Grocers (SEG) has initiated a strategic divestiture of its business, with Aldi set to acquire all SEG grocery operations under the Winn-Dixie and Harveys Supermarket banners and investment group Fresco Retail Group set to take over the Fresco y Más banner. Under the proposed merger agreement, Aldi will acquire all outstanding SEG capital stock, which encompasses the Winn-Dixie and Harveys Supermarket grocery operations, in an all-cash transaction.

Supermarket 246

Supermarket Grocer Planning Location 246

Inside Retail

AUGUST 16, 2023

Australian-listed children’s goods retailer Toys ‘R’ Us (TOY) is set to exit the UK market following negotiations with existing financiers. “TOY has been working with existing financiers, including TRUK, with respect to the company’s obligations under its existing lending arrangements,” the company said in a statement. “As a result, the existing debt financier has agreed to advance $1.5 million in loan facilities to the company.

Marketing 246

Marketing Planning 246

Inside Retail

AUGUST 16, 2023

Super Retail Group has reported record sales and improved profitability in full-year results. For the year ended July 1, group sales reached $3.8 billion, up 7 per cent while statutory tax-paid profit grew 9 per cent to $263 million, with group like-for-like sales up 8 per cent. Group online sales fell 12 per cent to $445 million as customers returned to in-store shopping.

Outdoor 246

Outdoor Accounting Returns Consumer 246

Retail TouchPoints

AUGUST 16, 2023

Casey’s General Stores will purchase 63 convenience stores from EG America, a subsidiary of the UK-based EG Group. The stores, in Kentucky and Tennessee, currently operate under the Minit Mart and Certified Oil banners. Financial terms of the deal, which is expected to close later this year, were not disclosed. As part of a three-year strategic plan, Casey’s announced in June 2023 that it plans to add 350 stores through both organic growth and acquisitions.

Planning 229

Planning Location Store Operations 229

Inside Retail

AUGUST 16, 2023

H&M is investigating 20 alleged instances of labour abuse at Myanmar garment factories that supply the world’s second-largest fashion retailer, it told Reuters , just weeks after top rival Zara-owner Inditex said it was phasing out purchases from the Southeast Asian country. A British-based human rights advocacy group tracked 156 cases of alleged worker abuse in Myanmar garment factories from February 2022 to February 2023 , up from 56 in the previous year, indicating a deterioration o

Fashion 242

Fashion Planning Apparel Shipping 242

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. “The heart of our digital connection with the customer is through the 7-Eleven app — it’s a key driver that allows us to give our customers the convenience they want anytime, anywhere,” said Yaqub Baiani, VP of Product Management at 7-Eleven in a statement.

Shopping 206

Shopping Apparel Customer Experience Management 206

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

AUGUST 16, 2023

Home Depot has beaten earnings expectations for the quarter but faced a 2% year-over-year sales decline as consumers remain cautious about big-ticket purchases and major projects. Despite the earnings beat, the company maintained its forecast for the fiscal year, projecting sales and comparable sales to decline between 2% and 5% compared to the previous year.

Consumer 189

Consumer 189

Inside Retail

AUGUST 16, 2023

It’s not news that everyone and their dog seems to be feeling the pinch of rising interest rates and cost-of-living expenses. Many businesses across various retail industries are noticing a decline in discretionary spending. As a result, beauty consumers, in particular, are searching for ways to try the hottest products, for a fraction of the price.

Consumer 130

Consumer Promotions Accounting Marketing 130

Retail Wire

AUGUST 16, 2023

The trend of “girl math” is emerging as a way for consumers to justify luxury purchases by breaking down the price of an item into the cost per wear, making it seem more affordable in the long run. The term, originating from TikTok, seeks to reframe the narrative around luxury indulgences and encourages consumers to.

Consumer 186

Consumer 186

Inside Retail

AUGUST 16, 2023

The fast food sector has opened 174 more stores than it closed over the last 12 months, an extra 17 outlets compared to last year. GapMaps has released its latest annual Fast Food & Quick Service Restaurant (QSR) Retail Network Report, tracking store openings and closures in Australia. The report reveals that for the 12 months ending 30 June 2023, 336 new stores opened and 162 closed in the 29 brands it monitored.

Location 130

Location Marketing Management 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 16, 2023

Privately owned intimates manufacturer Ariela & Associates International is set to acquire Parade, a Gen Z underwear startup known as “the internet’s favorite underwear.” Parade, valued at $200 million in August 2022, focuses on inclusivity, body positivity, and sustainable manufacturing. The acquisition allows Parade to leverage Ariela’s manufacturing capabilities and supply chain expertise to scale.

ATS 182

ATS 182

Inside Retail

AUGUST 16, 2023

Most businesses will need to transform to remain profitable. The challenges they face include a variety of forces, such as the rapid take up of artificial intelligence, geopolitical disruption of supply chains, upward pressure on interest rates and employment costs from inflation, and technological changes inspiring new business models – the need for change is obvious.

Accounting 130

Accounting Management Promotions Planning 130

Retail Wire

AUGUST 16, 2023

Hey Dude, owned by Crocs, has formed a long-term partnership with content creators Dude Perfect, a group of college friends known for their YouTube stunts and sports-themed content with over 59 million subscribers. The partnership aims to boost Hey Dude’s growth, which reported a 3% increase in Q2. Dude Perfect’s influence and audience reach are.

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Inside Retail

AUGUST 16, 2023

Melbourne-headquartered bubble tea brand Milksha Australia will open its first flagship store in Sydney on September 8. The Milksha Sydney store will provide a varied assortment of flavours with various toppings, ice, and sugar, as well as a comfortable store design with pleasant décor and a social-friendly spatial layout. Milksha was first introduced in Taiwan in 2004 and is known as ‘Milkshop’ to its Taiwanese fans.

Location 130

Location 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

AUGUST 16, 2023

Instacart shoppers are not permitted to give paper receipts to customers, as the company provides digital receipts, but some customers have found ways to obtain the paper receipts, revealing that items purchased through Instacart often come with higher prices than in-store. The markups, coupled with service fees and tips, can lead to customers paying significantly.

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Shopping Center

AUGUST 16, 2023

Batavia, Ill. and Jacksonville, Fla. — German discount grocer Aldi has entered into a definitive agreement to acquire Winn-Dixie and Harveys Supermarket as part of a larger divestiture of Jacksonville-based parent… The post Aldi to Acquire Winn-Dixie, Harveys Supermarket from Southeastern Grocers appeared first on Shopping Center Business.

Grocer 98

Grocer Supermarket Shopping 98

Retail Wire

AUGUST 16, 2023

Al’s Formal Wear, a Texas-based formal wear chain, and its parent company Dapper & Dashing unexpectedly closed down, leaving several brides and grooms in a difficult situation just before their weddings. Customers are uncertain about receiving their ordered outfits or getting refunds. Competing formal wear chains like Men’s Wearhouse and Ortiz Menswear & Bridal have.

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A1 Retail

AUGUST 16, 2023

An inclusive mattress and bed manufacturer in the Scottish Highlands is celebrating a trio of high profile award nominations. Highland BlindCraft, a social enterprise and charity headquartered in Inverness, has been recognised for its mission to provide employment, training and education to those living with visual impairments and other disabilities in the Highlands.

Management 98

Management ATS 98

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 16, 2023

Amidst record youth unemployment of over 21% in China, many young people are turning to livestreaming sales on platforms like Alibaba’s Tmall, Taobao, and Bytedance’s Douyin (Chinese version of TikTok) as a potential career opportunity. The low entry barrier and the potential for success have attracted millions, with more than 60% of surveyed young people.

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Retail Gazette

AUGUST 16, 2023

Paris Saint-Germain football club (PSG) is set to open its first physical store in the UK on 393 Oxford Street. Taking over a former American Candy store and located next to footwear retailer Office, PSG signage has gone up on the windows of the property with the text ‘opening soon’ It is thought to be the first overseas football club to open a physical store in the UK.

Apparel 98

Apparel Shopping Location 98

Retail Wire

AUGUST 16, 2023

Amazon Pharmacy has announced that it will automatically apply manufacturer-sponsored coupons to over 15 insulin and diabetes medicines, helping patients access discounts that were promised by drug manufacturers. This move is aimed at simplifying the process for patients to lower the cost of their insulin, with Amazon Pharmacy users no longer needing to manually enter.

ATS 100

ATS 100

Hyken

AUGUST 16, 2023

The short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer ahead of me in the drive-through lane. I assumed he was placing an order. After several minutes, I realized something else was going on. I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have.

Customer Experience 98

Customer Experience Management Accounting ATS 98

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

365 Retail

AUGUST 16, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and personalised digital customer experiences across all of its brands. As consumer shopping preferences and behaviors evolve, Shiseido Americas needed a comprehensive solution to bring together and manage multiple data sources across its various brands to advance its marketi

Point of Sale 98

Point of Sale Customer Experience Consumer Marketing 98

Mass Relators

AUGUST 16, 2023

BATAVIA, Ill. — Aldi today announced it has agreed to acquire Winn-Dixie and Harveys Supermarket locations from Southeastern Grocers, as the Jacksonville, Fla.-based retailer continues to divest supermarket assets. The deal includes some 400 Winn-Dixie and Harveys Supermarket outlets across Alabama, Florida, Georgia, Louisiana and Mississippi, Aldi said in a statement announcing the definitive agreement between the companies.

Grocer 98

Grocer Supermarket Planning Location 98

One Step Retail

AUGUST 16, 2023

Stages West Enhances Operations with One Step Retail Solutions through BigCommerce and Teamwork Commerce Integration Stages West, a prominent Western apparel and boot store in East Tennessee, has successfully transformed its business operations by strategically integrating Teamwork Commerce and BigCommerce with the help of One Step Retail Solutions.

Apparel 98

Apparel 98

Retail Times

AUGUST 16, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK shoppers propensity to be influenced by ads at the shelf-edge is growing, as consumer demand and retailer adoption of retail media networks in-store increases, the latest research from ADvendio, the leading omnichannel advertising solution provider, shows.

Advertising 98

Advertising Consumer ATS 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience