Retail TouchPoints

JULY 20, 2023

Retail marketing lives and dies by one main principle: the voice of the brand. Once in a while it hits a mainstream nerve, forever changing culture, like the magic of Nike’s “Just Do It” or Dove’s “Like a Girl,” and other provocative, inspiring messages that literally helped build some of the world’s most successful commercial empires. Retailers understand the importance of a distinct brand voice and how that connects to long-term customer loyalty — but generative AI is changing the game.

Marketing 187

Marketing Outdoor Consumer Retail Marketing 187

Inside Retail

JULY 20, 2023

Costco Wholesale Australia has finished paying fines totaling $33,000 for stating misleading information on the label of its lobster products, according to the Australian Competition & Consumer Commission (ACCC). The ACCC previously issued Costco with two infringement notices for alleged misleading labelling of the country and place of origin on the seafood and failing to comply with the Country of Origin Food Labelling Information Standard.

Wholesale 246

Wholesale Consumer Supermarket 246

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., including 200 Whole Foods supermarkets, and have clocked more than 3 million uses to date. The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Inside Retail

JULY 20, 2023

Aussie start-up Little Birdie has launched an AI-powered browser extension that can compare product prices from thousands of online retailers and show which one is the cheapest. The free extension plugs seamlessly into Safari (iPhone) or Chrome (desktop) and covers all e-commerce categories. The tool genuinely shows a list of the lowest available price for a product online, completely unbiased and not impacted by advertising.

Advertising 189

Advertising Shopping Marketing 189

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

JULY 20, 2023

Photo courtesy of Ashley Photo courtesy of Ashley Photo courtesy of Ashley Photo courtesy of Ashley Photo courtesy of Ashley Photo courtesy of Ashley Furniture and mattress retailer Ashley will update its stores across the U.S. to mark its official rebranding from its original name, Ashley HomeStore. The rebrand was initiated last year with the debut of a new logo and the name change, but the store redesigns are what will truly bring the brand’s new identity to life for customers.

Location 245

Location Planning ATS Customer Experience 245

Retail Wire

JULY 20, 2023

Quiznos is making a comeback by bringing back its creepy corporate mascots, the Spongmonkeys, in a new digital ad campaign. The Spongmonkeys, which last appeared in 2005, were featured in an ad where one sings while the other plays the guitar. Quiznos is trying to regain its former glory after facing financial troubles that led.

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Inside Retail

JULY 20, 2023

Founder of Dilmah Tea, Merrill J. Fernando, passes away By Dean Blake Merrill J. Fernando, who founded the Dilmah Ceylon Tea Company, has passed away at the age of 93. Fernando’s son and current CEO of Dilmah, Dilhan Fernando, said his father’s legacy would be everlasting. “Our hearts are heavy as we bid farewell to a visionary and a true tea pioneer, Merrill Fernando.

Specialty Retailers 130

Specialty Retailers Fashion Wholesale Finance 130

Retail TouchPoints

JULY 20, 2023

Walmart Business has rolled out a series of enhanced offerings for its small business customers, including a dedicated app , a new partnership with Angi (formerly Angie’s List) to help SMBs connect with local service professionals, and an expanded product assortment via integration with the Walmart Marketplace. The new app aims to make the Walmart Business product assortment — which includes everything from office furniture and supplies to breakroom provisions to technology and classroom essenti

Accounting 240

Accounting Location Management ATS 240

Inside Retail

JULY 20, 2023

Shoppers are snapping up Barbie hoop earrings, perfume, jumpsuits, and dresses as retailers seek to cash in on Friday’s Barbie film release, reigniting the craze for the plastic doll and her hot pink, sequin-adorned universe. With many consumers spending less amid a cost of living squeeze, retailers are jumping at the opportunity to persuade shoppers to buy more expensive items and boost their revenues.

Accessories 130

Accessories Apparel Management Consumer 130

Retail TouchPoints

JULY 20, 2023

Moving closer to its goal of opening 100 stores during fiscal 2023, Ross Stores opened 18 Ross Dress for Less and nine dd’s Discounts stores across 14 states in June and July. The value retailer now operates 2,061 stores in 41 states, the District of Columbia and Guam. “These recent openings reflect our ongoing plans to continue building our presence in both existing and newer markets,” said Gregg McGillis, Group EVP, Property Development at Ross Stores in a statement.

Location 189

Location Discount Store Planning Marketing 189

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

JULY 20, 2023

Non-alcoholic drinks retailer Sans Drinks has entered voluntary administration due to competitive pressures and softening sales. Established in 2020 by Nourished Life founder Irene Falcone, the specialty business sells wine, spirits and beer without alcohol content. In 2021, the business launched its first physical store in Freshwater, Sydney and later opened another offering in the Westfield Warringah shopping centre.

Marketing 130

Marketing Returns Shopping 130

Retail TouchPoints

JULY 20, 2023

Signet Jewelers is expanding the Zales jewelry rental program powered by Rocksbox , which Signet acquired in 2021. Targeted to customers looking to gear up for special occasions and weddings, the Zales x Rocksbox fine jewelry rental service debuted in May at a select number of stores and is now available at 50 Zales locations across the U.S. “The Zales x Rocksbox Fine Jewelry Rental program is a milestone launch as we come together with Rocksbox to offer customers a try-before-you-buy rent

Jewelry 185

Jewelry Location Shopping ATS 185

Inside Retail

JULY 20, 2023

As head of retail, people and culture at Australian fashion brand Sheike , Gabrielle Roux is an expert on empowering teams to succeed, and just one of the reasons she was named a Rising Star in the May issue of Inside Retail Australia’s magazine. Here, she reflects on the proudest moments in her career so far, and where she sees herself in five years’ time.

Fashion 130

Fashion ATS Management 130

Intelligence Node

JULY 20, 2023

Market Comparison Between Two Premier Retail Giants In the original report, Intelligence Node compared two of the largest departmental stores in the US- Macy’s & Kohl’s. Both these retailers have. The post An In-Depth Data Analysis of Macy’s and Kohl’s Retail Competitiveness appeared first on Blog.

Marketing 104

Marketing 104

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Focus

JULY 20, 2023

Ghalia BOUSTANI. Senior Retail Ronsultant at Univers Retail | Published author | Visiting lecturer. Luxury Brand Investment are becoming less product oriented. As luxury brands invest in various areas, they aim to create immersive and unforgettable experiences for their customers with a focus on aesthetics, arts, technology, food and services, collaborations, exhibitions and museums, these brands are taking the concept of luxury pop-up shops to the next level.

Fashion 100

Fashion Jewelry Shopping Boutique 100

Inside Retail

JULY 20, 2023

A Florida entrepreneur has taken sportswear brand Nike to court alleging the company stole her design patents. SherryWear founder Sherry Goff said she first pitched her patented ‘Pocket Bra’ design to the brand’s Nike Idea Submission platform in 2015. The Pocket Bra is a sports bra with built-in pockets permitting women to keep their “most precious possessions close, convenient and safe in a comfortable fashionable manner”.

Fashion 100

Fashion Marketing 100

Retail Wire

JULY 20, 2023

Shares of Kering, the luxury group that owns Gucci, rose over 6% as investors reacted positively to a major management reshuffle aimed at revitalizing Gucci’s sales. The company announced that Gucci’s current CEO, Marco Bizzarri, will leave in September, with Jean-Francois Palus taking over as CEO and president during a transitional period.

Management 100

Management ATS 100

Inside Retail

JULY 20, 2023

Q: How does the world’s biggest pizza brand respond to high inflation in the world’s most populous nation? A: With the world’s cheapest Domino’s pizza. The 49-rupee ($0.88) pizza in India, Domino’s No.1 market outside America, is the tip of the spear in its fight against rampant inflation that’s squeezing profits and pricing out many customers, according to the CEO of its franchisee there.

Payment Services 100

Payment Services Consumer Marketing Promotions 100

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Wire

JULY 20, 2023

ABC Carpet & Home, a legacy luxury retailer in New York City, faced significant challenges during the pandemic due to its limited e-commerce capabilities. The company filed for bankruptcy in 2021 but was later acquired by 888 Capital Partners and has since focused on turning the business around. To adapt to changing consumer preferences, ABC.

Consumer 100

Consumer 100

Inside Retail

JULY 20, 2023

Implementing an organisation-wide focus on the customer can yield a significant return on investment. A customer-focused culture benefits not only customers, but also the team, leadership, and the entire organisation. Conversely, a poor service culture can lead to complaints, escalations, legal costs, negative word-of-mouth, and social media backlash.

Customer Experience 100

Customer Experience Finance Returns ATS 100

Retail Wire

JULY 20, 2023

Cosmetics maker Estee Lauder reported a cyberattack that resulted in the unauthorized access of some data from its systems. The company stated that the incident caused disruption to parts of its business operations, and it is working to restore the affected systems while implementing security measures. Estee Lauder did not provide specific details about the.

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Inside Retail

JULY 20, 2023

Electrolux, Europe’s biggest home appliances maker, swung to a loss in the second quarter as cash-strapped shoppers opted for cheaper products and demand from residential property builders slowed. The Swedish group said organic sales fell 8 per cent as sales volumes shrank significantly due to continued weak demand. “The weak market demand environment, with lower consumer purchasing power resulting in more consumers shifting to lower price points, continued also in the second quarter

Consumer 100

Consumer Marketing 100

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Wire

JULY 20, 2023

Champagne sales and exports are predicted to decline this year after two record years, as the lifting of pandemic-related restrictions returns the industry to a more normal rhythm. French industry group Comite Champagne expects sales to reach around 314 million bottles in 2023, compared to 326 million in 2022. The decline is attributed to inflation.

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Returns 100

Retail Dive

JULY 20, 2023

A deal with Buywith allows the beauty retailer's brand partners to host live shopping events on its website.

Shopping 98

Shopping 98

Retail Wire

JULY 20, 2023

Over 100 McDonald’s workers in the U.K. have reported facing a toxic work environment with incidents of harassment, bullying, assault, and abuse. The majority of McDonald’s restaurants in the UK and elsewhere operate as franchises, which complicates the issue, as the company doesn’t directly employ these workers, leading to questions about its responsibility for what.

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Retail Dive

JULY 20, 2023

The development of the women’s apparel brand, On 34th, was led by former Target merchants and will be available next month.

Apparel 98

Apparel 98

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Wire

JULY 20, 2023

Amazon has reduced its use of single-use plastic packaging by 11.6% from the previous year, amounting to nearly 86,000 tons of plastic total in 2022. As part of its sustainability efforts, the e-commerce giant is phasing out its blue and white plastic mailers in favor of more easily recyclable paper packaging. The move comes as.

Shipping 100

Shipping 100

Cisco Retail

JULY 20, 2023

It’s not news to any of us that we have a serious workforce gap in the tech world. Experts predict the global talent shortage to surpass 85 million by 2030, which translates to $8.

Management 98

Management 98

Retail Wire

JULY 20, 2023

The WeightWatchers brand has had a long and evolving history since its inception in 1963, transitioning from a strict weight-loss plan to a wellness-focused program. In recent years, faced with declining membership and competition from digital weight-loss platforms, WeightWatchers enlisted Oprah Winfrey’s endorsement to revamp its image and appeal.

Planning 100

Planning 100

Cisco Retail

JULY 20, 2023

Less traffic congestion. Lower carbon emissions. Fewer injuries and fatalities. Higher quality of life.

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