Wed.Oct 04, 2023

article thumbnail

Lighting – retail’s bright idea

Retail Focus

When it comes to creating a warm and welcoming retail environment, sometimes it is the little things can have a significant impact. Whether this is giving the walls a fresh lick of paint to revamp the exterior or scattering a few potted plants across the store to freshen up the air, simple, and often cost effective, changes can make all the difference.

Outdoor 147
article thumbnail

What Gen Z Expects from In-Store Experiences: Shared Values and Community Connections

Retail TouchPoints

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. New research from MG2 confirms that Gen Z is looking for curated visual merchandising experiences and for brand values to shine through in these physical environments, along with a focus on wellbeing and community connections.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Harrolds set to open concept store in Melbourne’s Chadstone

Inside Retail

Fashion retailer Harrolds will launch a concept store in Melbourne’s fashion district, Chadstone, on October 11. The expansion is the brand’s first new space in eight years and the second Harrolds location in Victoria after it relocated to 101 Collins Street in 2005. Menswear labels including Amiri, Thom Browne, Rick Owens, Yohji Yamamoto, Stone Island, and Casablanca can be found in the store.

article thumbnail

NBCU Exclusive: What One of the World’s Biggest Media Companies Sees Ahead for Retail

Retail TouchPoints

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Gina Reduto leads NBCU’s client strategy team, whose job it is to consult with advertisers on where and how to share their message for maximum impact. To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail.

article thumbnail

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

article thumbnail

Leeds-based sign manufacturer The Sign Group™ takes significant step in net-zero journey to support contractor customers and retailers

Retail Focus

Market leading Leeds-based sign manufacturer The Sign Group (TSG) is now working with CarbonQuota, a highly-regarded carbon footprint assessment specialist, as part of their commitment to reduce carbon emissions. The Sign Group engaged CarbonQuota in July this year to conduct a full carbon footprint assessment of their operation, as part of the next step in their journey towards net-zero.

Returns 147
article thumbnail

Amazon Opens New Go Store Despite Announced Pause in Grocery Expansion

Retail TouchPoints

Amazon has opened a new Amazon Go store in the Tacoma suburb of Puyallup, Wash., according to reporting in Supermarket News and other outlets. The opening, which took place Sept. 26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints. Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023.

Checkout 277

More Trending

article thumbnail

How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. From strawberries and cream sales soaring during Wimbledon to the switch from the hottest June on record to a rainy July encouraging shoppers to quickly swap from sunglasses to umbrellas, there’s no denying that a range of external influences are driving unforeseen peaks of interest in different goods.

article thumbnail

Sunglass Hut revamps flagship store in Sydney 

Inside Retail

Sunglass Hut has revamped its flagship store in Sydney with a new style in preparation for the new season. The store, located on bustling George Street , displays a new idea for premium eyewear and offers brands including Ray-Ban, Versace, and Fendi. The store has a premium design with gold as the predominant colour flowing throughout, seeking to provide a welcoming environment with care and attention to detail.

Kiosk 147
article thumbnail

Small Format, Big Payoffs: Retailers Evaluate Real Estate to Meet Consumers Where They Are — at Home

Retail TouchPoints

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. While retail presence is shrinking in many big cities, apparel retailers’ brick-and-mortar locations are actually growing overall — just with a different approach.

Consumer 264
article thumbnail

The Social Media Factor: Amplifying Your Brand’s Impact

Wiser

No business can afford to ignore the power of social media as a tool for brand amplification. For more established businesses, a dynamic social media presence is essential to maintain relevance, engage with customers, and attract new audiences. Developing a well-thought-out social media strategy goes beyond merely having a presence on various platforms.

article thumbnail

Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

article thumbnail

Spookery, On Demand: Spirit Halloween Partners with DoorDash

Retail TouchPoints

Via a new partnership with DoorDash , Spirit Halloween will make costumes, décor, candy and accessories available for same-day delivery from its 1,500+ stores in less than one hour on average. Earlier this year , DoorDash revealed its strategy of expanding beyond food delivery. In March 2023 DoorDash partnered with Party City as well as Victoria’s Secret and Lush Cosmetics, followed by deals with Staples and Petco in August.

article thumbnail

Chapter 11 filings by businesses soar 61% so far this year, report finds

Retail Dive

More small businesses and consumers also turned to bankruptcy in the first nine months of 2023, per Epiq and the American Bankruptcy Institute.

Consumer 143
article thumbnail

Uber Debuts Package Return Service

Retail TouchPoints

Uber has introduced a package return service that provides consumers with live tracking within the Uber app. With this extension of the Uber Connect service, couriers will pick up prepaid, sealed packages — up to five at a time — and deliver them to a local post office, UPS or FedEx location. Uber will charge a flat $5 fee for returns, but only $3 for members of the Uber One loyalty program.

Returns 162
article thumbnail

Target launches immersive toy experience

Retail Dive

Online shoppers can explore a virtual room of products, as the retailer pushes affordable toys for the holiday season.

131
131
article thumbnail

5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

article thumbnail

How wellness culture and Covid created a multibillion-dollar candle market

Inside Retail

The months leading up to the holidays have traditionally been “peak candle” season, when the desire to create a cozy atmosphere at home and find a quick and easy gift for friends and family have driven sales. But thanks to the rise of wellness and self-care culture, as well as the impact of Covid-19, candles have shifted to become a year-round must-have.

Marketing 130
article thumbnail

American candy shop numbers fall amid crackdown

Retail Gazette

The number of American candy and souvenir shops along Oxford Street has dropped from a peak of 29 to 21 following a crackdown by Westminster City Council. A new report by the council’s overview and scrutiny committee indicate that its enforcement action is beginning to take effect. “We have ramped up the pressure on Candy stores, souvenir and vape shops, to make clear the status quo is not acceptable,” it said.

Shopping 126
article thumbnail

More than a mall: How The Exchange TRX aims to redefine retail in Malaysia

Inside Retail

In the heart of Kuala Lumpur’s emerging international financial district lies The Exchange TRX – a new retail complex that aims to redefine urban luxury and community engagement. Scheduled to open on November 29, this mega-development promises to be more than just a shopping experience, but a transformative lifestyle destination. The project comprises a luxury hotel, six residential towers and a large-scale retail destination operated by Lendlease, all connected to the TRX Park and dedicated Mas

article thumbnail

Asda signs multi-year partnership to accelerate digital transformation

Retail Gazette

Asda has signed a multi-year partnership with IT specialist Tata Consultancy Services (TCS) to help fuel its digital transformation. TCS will implement a new organisation-wide IT operating model following the supermarket’s divestiture from Walmart. The IT specialists will build a new digital core by implementing multiple cloud-based resource planning platforms to streamline Asda’s supply chain forecasting, buying and merchandising processes, HR processes, warehouse management and ecommerce proce

article thumbnail

Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

article thumbnail

How Foot Locker is stepping up the customer experience with AI

Inside Retail

Earlier this year, Foot Locker unveiled a plan to drive long-term growth in the business by investing in new store formats and technology, right-sizing its retail footprint, embracing sneaker culture and deepening its relationship with customers. Dubbed the ‘Lace Up’ plan, the effort comes at a challenging time, not only for Foot Locker – which recently posted a $5 million loss in Q2, down from the $94 million in net income it generated in the prior corresponding period – but for retail more bro

article thumbnail

The RealReal CFO to step down

Retail Dive

Still in its quest for profitability, and amid financial struggles, Robert Julian is leaving the position after two years with the company.

122
122
article thumbnail

Why you should be asking customers to activate your offers

Inside Retail

A few years ago, email marketing results were measured by one key statistic: open rates. X number of people, or Y per cent of a brand’s database, opened an email, so they saw the message. It was easy and it made sense. The problem is that open rate is no longer a valid metric, and we have Apple to thank for that. In 2021, Apple introduced new operating systems for iPhone, iPad, and Mac that included a number of privacy-focused changes.

Marketing 130
article thumbnail

Athletics brand On aims to double net sales by 2026

Retail Dive

The company sees direct-to-consumer retail as a key growth opportunity and plans to expand its offerings in the training category.

Planning 115
article thumbnail

What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

article thumbnail

How AR glasses will revolutionize the buying experience in physical retail environments

Retail Customer Experience

AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our wallets.

article thumbnail

Incoming Macy’s CEO Calls Bloomingdale’s Brand a ‘Growth Vehicle’ for the Company

Retail Wire

Incoming Macy’s CEO, Tony Spring, and current CEO, Jeff Gennette, highlighted the strength of Macy’s non-namesake brands, including high-end department store Bloomingdale’s and luxury beauty retailer Bluemercury. Spring emphasized the importance of product curation and delivering an enhanced customer experience, referring to retail as a form of theater.

article thumbnail

Destination XL partners with Untuckit for capsule collection

Retail Dive

The collection, which comes in sizes 2XL regular fit to 4XXL extra tall fit, is available exclusively on DXL.com.

111
111
article thumbnail

New Uber Package Delivery Feature Lets You Send, Return With USPS, UPS or FedEx

Retail Wire

Uber has launched a new “Return a Package” feature allowing users to send up to five prepaid and sealed packages to a nearby post office, UPS, or FedEx for a flat fee of $5, or $3 for Uber One members. This service, available in nearly 5,000 cities, is designed to cater to consumers dealing with.

Returns 113
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Tech Transformation Podcast: CVS Health's Zach Dennett Talks Loyalty and Convenience

RIS News

In this episode, learn how CVS is harnessing the reach of its vast membership base to boost loyalty and constantly evolve its personalization and convenience capabilities.

109
109
article thumbnail

Ocado slashes prices on over 500 products

Retail Gazette

Ocado has dropped the prices on over 500 items, including autumn and winter favourites, as part of its ‘Big Price Drop’ initiative. Products in the latest round of cuts include fresh, ambient and household products with a particular focus on cupboard fillers for the autumn and winter, such as cereal, rice and pasta sauce. The online grocer has dropped prices on these items by an average of 8%.

Grocer 108
article thumbnail

Shopper Insights 101 - what they are and why they matter

Shopperations

Success navigating the ever-evolving, hyper-competitive landscape of the consumer-packaged goods (CPG) industry isn't about making assumptions — it's about being fully informed. Utilizing data and insights is crucial for making knowledgeable decisions, understanding market dynamics, and shaping high impact marketing strategies.

Marketing 105
article thumbnail

Walgreens CIO Hsiao Wang out amidst C-suite shakeup

Retail Dive

The company has brought in seasoned exec Neal Sample to make "near-term" technology decisions, according to an email sent to employees.

105
105
article thumbnail

SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.