Inside Retail

NOVEMBER 19, 2023

Business as a force for good has become a major theme in the current retail landscape: from Patagonia and Outland Denim, to Flora & Fauna and Thankyou. Beauty firm Mecca is also on its own journey, having put women front and centre in its business for the past 25 years. From being founded and run by a majority female team – 95 per cent of Mecca’s team are women – to making a female-friendly shopping experience both in-store and online, Mecca champions women in whatever way it ca

Beauty and Health 264

Beauty and Health Shopping ATS 264

Retail Gazette

NOVEMBER 19, 2023

Shein is set to open a new office in Manchester as it eyes UK expansion. The site will be the fast fashion company’s second in the UK. It has a London office, which employs roughly 40 workers. Shein will initially hire 15 staff members in 2024, according to The Mail on Sunday, with recruitment already underway. Positions are believed to be focussed on clothing buyers and designers for the UK and European market.

Fast Fashion 116

Fast Fashion Planning Fashion Marketing 116

Inside Retail

NOVEMBER 19, 2023

Nautical Bowls, an acai bowl retail chain founded in the US, is heading to our shores. The first three stores will open across the country in December. The initial stores in West Village in West End, Brisbane, the Q Super Centre, Gold Coast and Hillary’s Boat Harbour, Perth, will be company-owned. Dean Lightfoot is the area developer for Australia. Lightfoot brings experience with Gelatissimo, BaskinRobbins and Andersens to his new role.

Payment Services 263

Payment Services Location Marketing Planning 263

Retail Gazette

NOVEMBER 19, 2023

Halfords is the target of a £1.4bn merger, with vehicle company Redde Northgate eyeing a deal. Both firms are thought to have been involved in detailed discussions about a collaboration before the offer was made. According to a City source, Redde Northgate previously put forward a nil-premium merger before the plans were scrapped due to price disagreements.

Planning 109

Planning ATS 109

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

NOVEMBER 19, 2023

The world’s biggest luxury brands seeking growth in their second-largest market China are all courting the likes of wealthy entrepreneur Diana Wang. Shanghai-based Wang, an investor who also owns a namesake fashion label, is an avid collector of fine jewellery who regularly shops at Cartier, Tiffany and Chopard, among others. She is also what luxury companies call a VIC, or very important client, a segment of the market they are increasingly targeting as China’s post-pandemic economi

Accounting 130

Accounting Finance Advertising Consumer 130

Retail Gazette

NOVEMBER 19, 2023

Boots owner Walgreens is set to hand over £1bn to pay for the British company’s pension scheme, ahead of relaunching a sale process. Walgreens Boots Alliance is understood to be closing in on a deal to relinquish responsibility for its £4.5bn defined benefit pension scheme to financial services company Legal & General. It is thought that it will need to pay Legal & General £1bn to accept the scheme.

Planning 104

Planning 104

Retail Gazette

NOVEMBER 19, 2023

Go Outdoors profits nearly halved last year as the business was hit with higher operating costs. The outdoor clothing and equipment retailer’s profits fell to £13m in the year to the end of January, compared to £21.5m the previous year. Go Outdoors attributed the fall to property, utility and freight costs, which it said had “increased disproportionately” Sales at the company nudged up 7% to £338m, due to strong in-store sales.

Outdoor 62

Outdoor Accounting Planning Shopping 62

Miller Zell

NOVEMBER 19, 2023

Discover the six strategic focuses for branded environments in 2024, including leveraging AI, embracing omnichannel reinvention, and rethinking physical space. Explore how retailers can adapt to changing consumer preferences and support their associates in challenging times.

Consumer 52

Consumer 52

Inside Retail

NOVEMBER 19, 2023

Korean consumer electronics giant LG has launched a new online shopping experience for customers in Singapore, as it looks to tap into the region’s soaring e-commerce market. The integration with Stripe, a global payment processing platform, means that LG customers can now securely pay online with credit and debit cards, Apple Pay, Google Pay, and PayNow.

Payment Services 130

Payment Services Consumer Checkout Customer Experience 130

Hyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Ways to Track Customer Satisfaction by Foundever (Foundever) Satisfied customers are more likely to remain loyal to a brand, to recommend its goods and services to friends and family and are more likely to show forgiveness after a single disappointing customer experience.

Customer Experience 49

Customer Experience Fulfillment Consumer Management 49

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Management

Inside Retail

NOVEMBER 19, 2023

With the peak retail season nearing, inefficiencies in the supply chain will inevitably be exposed: inaccurate data and congested systems will lead to delays in order fulfilment and compromise the ability of retailers and suppliers to meet desired service levels. At the same time, the “Amazon effect” continues to drive customer expectations for fast, low-cost delivery to any address, anywhere in the world, the ability to place orders through multiple channels, and emerging services like buy-onli

Fulfillment 147

Fulfillment Management Planning Shipping 147