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Family-owned pet retailer PetO will cease the sale of live animals across all 58 of its stores nationwide, citing growing concerns over animal welfare and a lack of regulation in the industry. The decision comes as scrutiny increases over the ethics of live animal sales, particularly in a market dominated by large chains and global players. With two-thirds of Australian households now owning a pet, PetO says the industry’s current practices are failing to meet community expectations.
After months of “strategic review,” Jack in the Box has confirmed what many observers suspected: Del Taco is for sale — and buyers are already circling, according to QSR Magazine. Speaking on the company’s fiscal Q2 earnings call, CEO Lance Tucker said the Mexican quick-service brand has received “significant reach out and interest,” even though a formal marketing process is still a few weeks away.
Peter Halkett will become the new CEO of Oroton Group later this month, succeeding Jenny Child. Halkett, who had been CEO of women’s clothing label Rebecca Vallance since January, will assume the role on June 16. He previously held leadership roles at Brandbank Group, Moochi and APG & Co. “Oroton is an iconic Australian brand with a proud heritage and significant opportunities ahead,” he wrote on LinkedIn.
Key Takeaways Customer Feedback is Essential: Actively encouraging complaints helps identify opportunities for improving products and services, ultimately leading to increased customer satisfaction. Complaints as Improvement Tools: Viewing complaints as valuable insights allows businesses to identify areas for enhancement and fosters a proactive culture focused on customer experience.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
The Athlete’s Foot has opened a new generation concept store on Church Street, Brighton. Marking the brand’s 145th store nationally, and its 34th in Victoria, the new two-storey location brings a fresh approach to in-store design and customer experience. At its core is the MyFit 3D fitting zone, offering personalised fitting solutions in a modern, private setting.
Key Takeaways Tailored Strategy: Developing a customized holiday social media strategy enhances brand visibility and audience engagement during the festive season. Engaging Content: Focus on storytelling and diverse content types such as videos and user-generated content to foster deeper connections with your audience. Platform Utilization: Leverage specific platforms like Instagram and Facebook effectively, as they engage different demographics and facilitate community interaction.
Contemporary apparel brand Viktoria & Woods will open three boutiques across Melbourne, Adelaide and Sydney. The brand’s Melbourne boutique, located in Westfield Doncaster, will feature double-height ceilings and showcase its signature furnishings, exploring volume and shape. In Sydney, the brand will open a boutique within The Strand Arcade, exploring the location’s heritage architecture through Viktoria & Woods ’ contemporary signature design.
Contemporary apparel brand Viktoria & Woods will open three boutiques across Melbourne, Adelaide and Sydney. The brand’s Melbourne boutique, located in Westfield Doncaster, will feature double-height ceilings and showcase its signature furnishings, exploring volume and shape. In Sydney, the brand will open a boutique within The Strand Arcade, exploring the location’s heritage architecture through Viktoria & Woods ’ contemporary signature design.
Key Takeaways All-in-One Platform: eBay Seller Hub centralizes listing management, sales tracking, and performance analysis for an efficient selling experience. User-Friendly Features: The hub offers intuitive tools that simplify inventory management, customer communication, and marketing efforts for sellers of all levels. Real-Time Insights: Access to up-to-date sales analytics allows for informed decision-making, helping to identify trends and optimize strategies for enhanced performance.
LVMH’s luxury flagship label Dior has named Jonathan Anderson to take over the creative reins of the house’s women’s wear and haute couture divisions, ending Maria Grazia Chiuri’s eight-year tenure and unifying Dior’s disparate aesthetic under a single creative vision. Already appointed to lead Dior menswear in April, the 40-year-old Northern Irish designer will now serve as the creative director for the full scope of Dior’s fashion output – menswear, womenswear, and haute couture.
Mike Ashley’s Frasers Group is weighing a potential cut-price takeover of troubled cosmetics brand Revolution Beauty. The retail giant – which owns retail brands including House of Fraser, Sports Direct and Evans Cycles – is said to have approached the listed beauty brand about a possible bid as the business explores strategic options following a sharp decline in value.
Key Takeaways Market Research is Essential: Conduct thorough market research to understand local demand, customer preferences, and competitive pricing strategies for your donut shop. Define Your Target Audience: Identifying your target demographic will guide your product offerings and marketing strategies, fostering customer loyalty. Create a Solid Business Plan: A well-structured business plan outlines your goals, financial projections, and operational strategies, serving as a roadmap for succe
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
River Island has brought in restructuring experts from PwC as the high street fashion chain battles tough trading conditions and falling sales. The fashion retailer, which operates around 230 stores and employs approximately 5,500 people, is working on a formal restructuring plan that could result in store closures and job cuts. The move follows cost-cutting efforts launched January, when the business launched a redundancy programme at its London head office, affecting departments such as buying
Venmo has announced a significant expansion of its commerce capabilities, introducing new features aimed at making its platform more versatile for everyday spending. The company revealed enhanced rewards through the Venmo Debit Mastercard and broader availability of its Pay with Venmo checkout option. A new brand campaign supports the launch. Used by more than 64 million Americans each month for peer-to-peer transactions, Venmo is now positioning itself as a full-service commerce solution.
Amazon has committed to a sweeping crackdown on fake product reviews after reaching an agreement with the UK’s Competition and Markets Authority (CMA). The online marketplace has pledged to strengthen its detection systems and introduce harsher sanctions for sellers and users found to be manipulating product ratings. The move follows a CMA investigation into concerns the online giant was not doing enough to protect shoppers from misleading reviews.
Key Takeaways Robots in Diverse Sectors: Robotics is revolutionizing industries such as manufacturing, healthcare, and agriculture, enhancing productivity and operational efficiency. Automation Benefits: Implementing robotic systems streamlines tasks, reduces labor costs, and allows for faster production and improved quality of service, particularly for small businesses.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
U.K. Prime Minister Keir Starmer’s ambition for Britain to be an “AI maker, not an AI taker,” is becoming a reality at London Tech Week. With NVIDIA’s support, the U.K. is building sovereign compute infrastructure, investing in cutting-edge research and skills, and fostering AI leadership across sectors. As London Tech Week kicks off today, NVIDIA and some of Britain’s best companies are convening and hosting the first U.K.
Key Takeaways Enhanced Security: Time lock safes restrict access at designated times, significantly preventing unauthorized entry and increasing the safety of stored valuables. Peace of Mind: Their unique locking mechanisms provide confidence that assets are secure, allowing business owners to focus on operations without the constant fear of theft. Versatile Applications: Ideal for both personal and business use, time lock safes protect critical documents, cash, and sensitive data, aligning with
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! This June, Casablanca will open its debut flagship in Paris, on 62 rue du Faubourg Saint-Honoré, one of the world’s most historic streets for fashion and design and an emblem of French elegance and sophistication.
Key Takeaways Cost-Effective Solutions: Low-cost file sharing services like FileWhopper allow users to pay only for transfers without a subscription, making them ideal for occasional large file needs. Scalability: Platforms such as Google Drive and Dropbox provide scalable storage options that can grow with your business, accommodating your changing data needs.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Key points: Necessity pushed adult retailers to get creative, from building secure payment systems to mastering discreet delivery and innovative loyalty schemes The features which adult brands pioneered have now become commonplace in mainstream online shopping Locked out of traditional payment systems and ad platforms, adult companies turned to SEO, affi
Key Takeaways Purpose of Sympathy Gifts: They serve as heartfelt expressions of support, comfort, and compassion for those grieving a loss, helping them feel less alone. Variety of Options: Sympathy gifts range from traditional items like flowers and food to personalized keepsakes, allowing individuals to choose according to the bereaved’s preferences.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Award-winning restaurant, Maki & Ramen has officially opened its door at Highcross Leicester, bringing bold, authentic Japanese flavours and a visually striking dining experience to the city centre. Following much anticipation, the acclaimed sushi and noodle bar has now launched its very first East Midlands location, marking an exciting chapter for b
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Marketers Underestimate How Loyal Customers Are and Don’t Understand What Drives Their Loyalty by Adrian Swinscoe (CustomerThink) We are now just over a third of the way through 2025, and it’s fair to say that, regardless of where you are in the world, the average consumer
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Delta Air Lines is doubling down on the Sunshine State. Beginning Dec. 20, 2025, the Atlanta-based carrier will launch seven new Saturday-only seasonal routes out of Orlando International Airport (MCO) that connect Florida’s tourism capital with Birmingham, Cincinnati, Columbus, Kansas City, Milwaukee, Omaha, and Raleigh-Durham. The flights will run through April 11, 2026, signaling that Orlando — already one of America’s busiest and fastest-growing airports — could be quietly ascending from mer
Key Takeaways Importance of Cash Businesses: Cash businesses, such as corner stores and food trucks, play a crucial role in local economies by providing convenience and fostering community connections. Benefits of Cash Transactions: Cash transactions streamline the sales process and reduce fees associated with card payments, potentially increasing profit margins for small businesses.
The Small Biz Breakdown couldn’t let the very public feud between allies Donald Trump and Elon Musk go by the wayside this week. The panelists pick sides in this debate and decide whether they’re on Team Trump or Team Musk … or whether they’re on any team at all in this fight. They’re also taking on some other big topics that are affecting small business owners this week.
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