Fri.May 05, 2023

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Sephora Appoints CPG Veteran as CMO to Help ‘Shape the Future of Beauty’

Retail TouchPoints

Sephora has appointed Zena Srivatsa Arnold as Chief Marketing Officer (CMO) of its U.S. division, succeeding former CMO Deborah Yeh who transitioned to the role of Global Chief Purpose Officer in January. Srivatsa Arnold comes to Sephora from PepsiCo , where she led the marketing teams for carbonated soft drinks, driving growth by targeting younger consumers.

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Revlon exits bankruptcy, assures of ‘strong financial footing’

Inside Retail

Revlon has emerged from bankruptcy after filing for Chapter 11 bankruptcy protection last year in order to reorganise its debt. The company said in a statement it is emerging from Chapter 11 as a private firm on “strong financial footing”, having raised approximately $236 million through an equity rights offering, a new money senior secured credit facility, and new asset-based loans.

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Beautyque NYC Founder: ‘Being Inauthentic is Going to Guarantee Failure’

Retail TouchPoints

Few purchases need to be as tailored to an individual shopper’s needs as beauty products, and this need for granular personalization extends beyond the products themselves to the type of experience the shopper wants. Beautyque NYC aims to bring beauty retail to the next level by offering immersive, personalized experiences to its customers no matter where they are — through both its immersive 3D virtual store and brick-and-mortar pop-ups.

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Hollister Co. Announces New London Soho Store

Retail Focus

Hollister Co. has announced the relocation of its London store to Foubert’s Place, Soho, where the retailer will offer its signature men’s and women’s apparel and accessories. Today, Hollister will open the doors of its new store located just off London’s Carnaby Street; a globally renowned shopping destination. Hollister believes in celebrating teens – their firsts, their experiences and their memories, every day.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Uber Continues Commerce Media Push as Sprouts Launches its Own Media Network Powered by Instacart

Retail TouchPoints

As the retail media landscape continues to grow , Uber is expanding the types of ads available to CPG brands on the Uber Eats platform, and Sprouts Famers Market is leveraging Instacart ’s Carrot Ads platform to launch its own retail media network. Sprouts Expands Instacart Partnership to Include Retail Media Offerings Sprouts Farmers Market has launched its own retail media network powered by Instacart’s Carrot Ads.

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Unionized Starbucks store to vote on whether to decertify the union

Retail Wire

A Starbucks in Buffalo, NY, has filed paperwork with the National Labor Relations Board to decertify the union at one of its stores in Buffalo, NY. The store, one the first to vote for a union, can decertify if most of the 14 workers at the location vote for it. The union says the petition is part of Starbucks’ effort to quash union activity, including reducing the hours of union workers, firing them and denying them raises and perks given to non-union employees.

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Retailers pushed past tech firms for most layoffs in April

Retail Wire

U.S. retailers posted the most job cuts in April, bringing the industry’s total for 2023 to 36,000, according to a report by Challenger, Gray & Christmas. “Retailers and Consumer Goods Manufacturers are preparing for a tightening in consumer spending, particularly with the Fed’s hike to interest rates in an attempt to control inflation,” said Andrew Challenger, senior vice president at the placement firm.

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It’s Time for a Retail Media Rebellion: a CEO’s POV

Retail TouchPoints

Forecasts predict retail media ad spend will grow to $61.15 billion in 2024 , making it the most dynamic and influential advertising marketplace that could benefit from revenue boosts and first-party data. From 2021 to 2022, the retail media space gained significant traction but forced retailers to turn to out-of-the-box solutions without set goals to solve their unique problems and meet their custom goals.

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UK retailers look to post-purchase tracking solutions to increase repeat purchases and customer loyalty, Scurri data shows

Retail Focus

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking capabilities built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%). In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchas

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Reebok Partners with Farfetch to Relaunch European Ecommerce

Retail TouchPoints

Farfetch and Reebok have commercially launched their European partnership, which follows a deal announced by Reebok parent company Authentic Brands Group in 2022. Following its acquisition of Reebok from Adidas in 2022, Authentic tapped Farfetch subsidiary New Guards Group (NGG) as its operating partner for the Reebok brand in Europe. The deal includes managing the brand’s wholesale operations, a replatform of all of Reebok’s ecommerce sites in the region that is now live, and ongoing efforts to

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Pull&Bear launches in Australia, New Zealand with The Iconic

Inside Retail

Global clothing and accessories brand Pull&Bear will now be available in Australia and New Zealand through a new online partnership with The Iconic. Established in Spain in 1991, Pull&Bear sells street-inspired casualwear for young people and has a global presence in 72 markets operating around 750 stores. The label is owned by Inditex Group, which also owns brands including Zara, Massimo Dutti, Bershka, and Stradivarius.

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Sweetgreen narrows losses

Retail Wire

Sweetgreen saw its customer traffic pick up two percent in the first quarter, helping it achieve a five percent gain in same-store sales. The chain posted a loss of 30 cents a share, better than the 35-cent loss expected by analysts, as the company moves closer to turning a profit. Margins improved by one percent in the quarter.

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5 Uncommon Tips for IT Career Success

Cisco Retail

As an IT professional, I get requests for advice from individuals who want to break into the tech industry but who feel intimidated by the prospect. My response is always the same.

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DoorDash reports strong demand for home deliveries

Retail Wire

DoorDash’s first quarter revenues were up 40 percent as the company saw strong demand for its delivery services. The company narrowed its loss to $161 million compared to $167 million a year earlier. DoorDash said total orders increased 27 percent year-over-year.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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pladis commemorates the Coronation of King Charles III with special McVitie’s gift

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! McVitie’s and pladis have created, baked and decorated a special cake presented as a gift at Windsor Castle in commemoration of the Coronation of Their Majesties on 6 May 2023. McVitie’s distinguished heritage includes marking many milestones for the British Royal Family with celebration cakes for weddings, christenings, anniversaries and Jubilees since

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Kroger paying $68 million to settle WV opioid suit

Retail Wire

Kroger has agreed to pay $68 million to settle a lawsuit brought by West Virginia against the company for its role in that state’s opioid crisis. CVS, Rite Aid, Walgreens and Walmart previously settled with the state, which has collected more than $1 billion.

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Faris Lee Arranges Sale of 268,000-Square-Foot Shopping Center in Flagstaff, Arizona

Shopping Center

Flagstaff, Ariz. — Faris Lee Investments has arranged the $23.5 million sale of The Marketplace, a 268,000-square-foot shopping center located in Flagstaff. Tenants at the property include Petco, Best Buy, World Market, Marshall’s, Old Navy and Bealls Outlet. Don MacLellan,… The post Faris Lee Arranges Sale of 268,000-Square-Foot Shopping Center in Flagstaff, Arizona appeared first on Shopping Center Business.

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Adidas still has $1.3B in Yeezy shoe inventory

Retail Wire

Adidas still has Yeezy shoes piled high in warehouses months after ending its business relationship with Ye over his antisemitic views. The athletic wear manufacturer is said to be approaching a decision on what to do with the merchandise it has been holding on to.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Smart security systems: benefits and opportunities for use to ensure security and improve efficiency

365 Retail

Homeowners are discovering new methods to combine their electronics and systems with improving their connected lifestyles as cutting-edge home technology becomes more widely used. With the emergence of intelligent alarms and other connected gadgets intended to keep homes secure, home security is one industry that has experienced substantial growth in recent years.

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U.S. unexpectedly added 253K jobs in April

Retail Wire

Economists were April to become the third straight month that jobs declined in the U.S. Instead, the economy added 253,000 jobs, lowering the unemployment rate to 3.4 percent from 3.5 percent in March. “Payrolls came in better than expected, the unemployment rate fell, and wage growth reaccelerated; all of these data points show that the labor market remains on somewhat solid footing,” said Sameer Samana, senior global market strategist at Wells Fargo Investment Institute.

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Become a Network Troubleshooting Pro at Cisco Live

Cisco Retail

This blog was co-authored by Desiree Lindfield, Technical Education Content Developer. A user at PC1 logs a ticket stating that they’ve lost access to the 198.51.100.

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Google employees compare CEO to Shrek villain after layoffs

Retail Wire

Employees at Google were unhappy with the tech giant’s laying off 12,000 of their fellow Googlers and other steps to cut costs. Dismay over those decisions has only increased since CEO Sundar Picha’s $226 million compensation package went public. One meme of Mr. Picha depicts Lord Farquaad from Shrek with the quote, “Some of you may die, but that is a sacrifice I am willing to make.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Delivering Superior Calling Experience to Over 40M Users via Webex for BroadWorks

Cisco Retail

Hybrid works continues to be top of mind for many and organizations are working through how to provide a great experience for employees and customers.

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Sephora taps PepsiCo exec as chief marketing officer

Retail Dive

Zena Srivatsa Arnold takes a role open since December, when longtime CMO Deborah Yeh, still global chief purpose officer, took it off her plate.

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Retail Technology Show 2023 Attracts Nearly 10,000 Retail Professionals to London’s Olympia

365 Retail

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. This flagship event showcases the latest innovations and insights to help retailers navigate the digital transformation needed to succeed in a backdrop of uncertainty, economic headwinds, and radical consumer behavioural change. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including represe

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Adidas first quarter revenues drop 1%, beating expectations

Retail Dive

The Yeezy loss continues to impact business, but new collaborations such as Fear of God could offset losses in the second half of 2023.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Robert Herjavec Wasn't Born a Successful Global Entrepreneur

LS Retail

©iStock/Biod To get what he wanted in life, Robert Herjavec discovered at an early age that he needed to step outside his comfort zone. The world, he said, would not beat a path to his door. The charming, articulate executive [Robert Herjavec] we see today on ABC’s Emmy Award-winning show “Shark Tank” is a far cry from the shy, uncertain young man who grew up in Canada after fleeing communist Yugoslavia with his parents.

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Brooks Running posts 20% revenue increase in Q1

Retail Dive

The brand reported strength from its e-commerce channel as it captured more share in the running category.

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4 Key Takeaways on Retail Profitability from the 2023 RSPA Retail IT Channel Study

Star Miconics

The 2023 RSPA Retail IT Channel KPI Study has recently been released, and it is full of valuable insights for retail IT solutions providers. The industry has largely recovered from the disastrous 2020 lockdowns, and the outlook for the remainder of 2023 looks the brightest since RSPA began conducting the study. Retail profitability is on the rise and will continue to be.

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The Weekly Closeout: Wilson opens on the West Coast and Revlon emerges from bankruptcy

Retail Dive

Wilson Sporting Goods opened its latest location in Santa Monica while Revlon is now owned by its former lenders.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio