Fri.Sep 16, 2022

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Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

Retail TouchPoints

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

Consumer 328
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Mexican department store buys a nearly 10 percent stake in Nordstrom

Retail Wire

Liverpool, the high-end department store chain, has acquired a 9.9 percent stake in Nordstrom. The Mexican company reported double-digit sales growth in the second quarter, which it attributed to its inventory management expertise, solid merchandising and higher prices. Liverpool said it took the stake in Nordstrom because it saw the retailer as “an attractive opportunity to diversify assets geographically.

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GameStop Continues Push into Web3 with NFT-Based Loyalty Perks

Retail TouchPoints

GameStop has announced a new perk for its loyalty members in the Web3-based competitive trading card game “ Gods Unchained ” as the retailer continues to look for new ways to revitalize its business. The exclusive program will give GameStop PowerUp Rewards Pro members a unique code that they can redeem for “Gods Unchained” expansion packs. Each pack will consist of a set of collectible NFT trading cards that Pros can trade, sell or use in the game.

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Kanye West seeks to end apparel partnership with Gap

Inside Retail

Kanye West’s lawyers on Thursday sent a letter to Gap notifying the apparel chain that the rapper and fashion designer was terminating his partnership with the company, saying it failed to meet its obligations under the contract. Gap breached its agreement with West by not selling the Yeezy Gap-branded products at its brick-and-mortar outlets and failing to open dedicated stores for the brand, the letter, viewed by Reuters, said.

Apparel 243
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Rogers & Hollands Boosts Customer Service With Mobile POS System

Retail TouchPoints

Rogers & Hollands , an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions.

Jewelry 278
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Cisco DNA Center and Device configuration management

Cisco Retail

In my conversations with customers and partners, there are two topics that are different but somewhat related: compliance and device configuration management. In my latest blog, “Compliant or not? Cisco DNA Center will help you figure this out” , we discussed compliance capabilities in Cisco DNA Center 2.3.3. In this blog, I will address device configuration management.

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Deploy and manage networks globally with Cisco SD-WAN Multi-Region Fabric

Cisco Retail

How often do we prefer to avoid a detour to reach our home, office, restaurant, or subway station? The answer is – every time! We do not have the time for detours and delays in life as it affects our productivity and schedule. Similarly, business networks also need non-stop connectivity for greater performance and scalability. As enterprises continue to grow and expand, they need a network that scales at the speed of their business.

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IKEA U.S. Introduces New Loyalty Benefits Through IKEA Family

Retail TouchPoints

As part of its initiative to provide greater loyalty rewards, IKEA U.S. has bolstered the IKEA Family program by offering: 5% off eligible in-store purchases; Special product offerings; and Reduced fees on select online delivery options. These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant.

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In the News: Grants of $15K to $25K From Amazon As Well As Other ARPA Grants

Small Biz Trends

Grant opportunities come from public and private organizations and as an applicant, you have to keep an eye out for what is available. This is because there are new grants being offered all time. And when it comes to grants, time is of the essence. Applying early gives you a better chance, especially for grants with narrow application windows. With that in mind, here are some grants available now you can apply for as a small business owner.

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California Suit Accuses Amazon of Anticompetitive Price Blocking

Retail TouchPoints

This story has been updated to include comment from Amazon. In a complaint filed Sept. 14, 2022, California Attorney General Rob Bonta alleged that Amazon engaged in anticompetitive price blocking practices that increased product pricing for California customers. The lawsuit, which was filed through the San Francisco Superior Court, alleges violations of California’s Unfair Competition Law and Cartwright Act, which prohibits trusts that restrict commerce or trade.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How VF Corp is tackling modern slavery in its supply chain

Inside Retail

US fashion firm VF Corporation has, for several years, been on a mission to make its supply chain operations more sustainable and ethical. The group, which owns and operates brands such as Dickies, Vans, The North Face, Timberland, Icebreaker and Supreme, said in 2021 it had made significant efforts to promote dignity, social dialogue and equal opportunities across its supply chain, and had trained over 375 of its leaders to see their own unconscious biases and be more inclusive.

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Reuters: Mexican Retailer Liverpool Takes 9.9% Stake In Nordstrom to Diversify Geographic Assets

Retail TouchPoints

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters. Liverpool said in a statement that “this operation represents an attractive opportunity to diversify assets geographically.”. The deal makes Liverpool one of Nordstrom’s largest stakeholders. Founder Bruce Nordstrom held a 15.9% stakes as of December 2021, while his sister Anne Gittinger controlled 9.7% of shares, according to data from Ref

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Indonesian designers discuss the rise of modest fashion at NYFW

Inside Retail

The latest modest fashion trends were on full display at New York Fashion Week, where six Indonesian designers were invited to present a total of 60 looks under the “Indonesia Now” banner. The show on 11 September featured designs from Alleira Batik, Coreta Louise, Heaven Lights, Sesedon by Kimberly Tandra, Spous by Priyo Octaviano and Vivi Zubedi, and was supported by the Embassy of the Republic of Indonesia in Washington, D.C., according to the Jakarta Post.

Fashion 130
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When 62% of Shoppers Expect Their Cost of Living to Increase, Retailers Must Focus on Value and Experiences

Retail TouchPoints

Inflation fears are lingering as retailers approach the holiday season, with 79% of consumers saying their finances are a concern and 62% expecting their living costs to increase even further in the next six months, according to EY ‘s Future Consumer Index. EY Global Consumer Leader Kristina Rogers believes that shoppers remain positive about the future despite low sentiment levels, but the end of pent-up demand from COVID-19 means “they may be less willing to accept further prices rises,

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Three key takeaways from Myer’s full-year results

Inside Retail

Australian department store chain Myer reported its strongest second-half profit in nearly 10 years on Thursday, bringing its total profit for the year to $60.2 million, a more than 100 per cent increase over FY21, when the multi-channel retailer was hampered by pandemic-related lockdowns. Retail analysts congratulated the leadership team on Myer’s solid results, and return to paying dividends, on an investor call on Thursday, where Myer CEO John King discussed the results in more detail.

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Snoop Dogg Sends Funko to ‘Tha Dogg House’

Retail TouchPoints

Collectibles brand Funko and entertainment icon Snoop Dogg are teaming up for a new product line that will be showcased in a co-branded store set to open in Inglewood, Calif. early next year. “Snoop Dogg is an entertainment powerhouse and remains one of the most innovative and versatile figures in the entertainment industry,” said Andrew Perlmutter, CEO of Funko in a statement.

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Retail appointments of the week

Inside Retail

Restaurant Brands CEO, CFO to retire. by Sarah Stowe. Two C-suite bosses, the CEO and CFO at Restaurant Brands New Zealand, will retire in 2023. The multi-brand hospitality business has built a solid international presence under their long term stewardship. Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand.

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Amazon offering free shipping software to sellers outside its platform

Retail Wire

Amazon.com will no longer charge merchants monthly fees to use shipping software from Veeqo. It acquired the firm, which enables merchants to fulfill orders from platforms including eBay, Etsy and Shopify.

Shipping 130
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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How inclusive is your interview process?

Inside Retail

In 2016, only 17.9 per cent of people with a disability were employed, compared to 65.3 per cent of non-disabled people. Hiring new candidates is always a risk. The wrong employee can make or break a company. For this reason, the selection process is seen as delicate, as it should be, but are employers being picky about the wrong traits? Candidates that have disabilities are often at a disadvantage based on first impressions.

Returns 130
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Walmart shoppers to pay higher prices for order substitutes

Retail Wire

Walmart customers may soon be paying more for items that are substituted for out-of-stock items in their online orders. The retailer has charged customers the lower price of the two items (the one in its inventory and the out-of-stock) when a substitution is required but will soon simply charge the price of the item that is in the final order. “Customers and members will receive updates about this change in the Walmart app at various points in their shopping experience,” the company said in a me

Shopping 130
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Sephora to launch first Store of the Future concept in Asia

Inside Retail

Beauty retailer Sephora is set to bring its first ‘Store of Future’ concept in Asia to Singapore’s Raffles City on September 23. Beauty School. The store, spanning 426sqm, features three main touchpoints – space, people, and technology. There are several interactive and experience areas for customers to test the products, including The Play Table, The Care Table, The Skincare Lounge, and The Beauty School.

Planning 130
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Kanye is breaking up with Gap

Retail Wire

Kanye West has terminated his contract with Gap after claiming the retailer failed to meet its contractual agreement with the rapper and entrepreneur. “It was always a dream of mine to be at the Gap and to bring the best product possible,” Mr. West said “Closing Bell” on Thursday. “Obviously there’s always struggles and back-and-forth when you’re trying to build something new and integrate teams.”.

ATS 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Cisco Catalyst 9162: Ready to Order!

Cisco Retail

If you head up the IT division in a small organization, did you ever wonder why all of the bigger organizations have all the cool toys? Wonder no more, because Cisco has heard you. At June’s successful Cisco Live! in Las Vegas, Nevada we announced the availability of Cisco Catalyst 9166, 9164, and 9162 Wi-Fi 6E Access Points. However, there was a caveat: the 9162 wouldn’t be orderable until September.

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Barneys New York emerges with a beauty line

Retail Dive

Parent Authentic Brands Group announced a deal with Korean-based lifestyle company Gloent Group to develop, manufacture and distribute products.

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Introducing the new Cisco WiFi-6 CBW150AX – Purpose-built for Small Business

Cisco Retail

At Cisco we’ve been relentlessly focusing on how to simplify IT – making it easier to manage, deploy, secure, and easier to buy. This effort to simplify doesn’t just cover large enterprise networks – we’re happy to do the same for small business as well. We’ve purposely engineered the Cisco Business portfolio of network switches and wireless access points to give you a secure and rock-solid network foundation but with affordable value pricing and without monthly subscription costs.

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Bankrupt Revlon gets court approval for exec bonus plan

Retail Dive

Top executives could collectively receive tens of millions of dollars in incentive bonuses.

Planning 122
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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TikTok becomes the search engine for Gen Z

Retail Wire

Members of Generation Z are increasingly turning to TikTok to search for information on a wide variety of topics. “In our studies, something like almost 40 percent of young people, when they’re looking for a place for lunch, they don’t go to Google Maps or Search. They go to TikTok or Instagram,” said Prabhakar Raghavan, a Google senior vice president, at a technology conference in July.

ATS 113
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Shrink costs retailers over $94B in 2021: NRF

Retail Dive

In response to shrinkage concerns, retailers expect to spend more on loss prevention and technology, a new NRF survey found.

Shrinkage 122
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Russian oil bans could lead to a winter spike in fuel prices

Retail Wire

The cost of heating fuel and gasoline may move higher in the coming months as countries ban Russian oil for that nation’s attack on Ukraine. “This winter, the European Union will cease, for the most part, buying Russian oil and in addition, they will ban the provision of services that enable Russia to ship oil by tanker,” said Treasury Secretary Janet Yellen.

Shipping 100
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Amazon sued by California on allegations it blocks price competition

Retail Dive

The state’s attorney general alleges that the e-commerce giant keeps sellers and wholesalers from offering lower prices outside its site.

Wholesale 119
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.