Retail TouchPoints
JULY 25, 2024
Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.
Inside Retail
JULY 25, 2024
Finnish lifestyle and design company Marimekko is renowned for its original prints and colours, but double denim is a new direction the brand has taken. Marimekko creative director Rebekka Bay was the driving force behind this collection. Here, she shares the inspiration behind the collection, what sets it apart from other leading denim brands and how the business stays relevant in the fast-changing fashion industry.
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Retail Wire
JULY 25, 2024
The Flamin' Hot Cheetos "inventor" says there's a "smear campaign" against him.
Retail TouchPoints
JULY 25, 2024
As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven strategy. In fact, a 2023 report estimated the size of the gamification market as more than $10 billion, with the retail industry accounting for nearly a third of that market. It’s clear: Gamification is redefining how retailers engage with customers by making every interaction fun and rewarding.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
JULY 25, 2024
Out-of-the-box thinking and camaraderie were the hot topics on day two of the Online Retailer conference in Sydney which had the attention of the industry’s leading suppliers and retailers. The keynotes on day two of the Online Retailer conference centred on innovation to optimise customer service, sustainability and business operations within the retail industry.
Retail TouchPoints
JULY 25, 2024
WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To better serve our deserving patrons, this launch and newest venture in the toy retail industry is incredibly exciting for our global NEX team,” said Richard Honiball, EVP, Global Chief Merchandising and Marketing Officer at NEXCOM in
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JULY 25, 2024
As the Olympics kick off in Paris, Dick’s Sporting Goods has been awarded the title of Official Sporting Goods Retail Provider of Team USA for the 2028 Olympics ( LA28 ), which will be in Los Angeles. Dick’s won’t miss out on this year’s iteration though — the retailer will serve as an Official Supporter of Team USA for both Paris 2024 and Milano Cortina 2026.
Retail Wire
JULY 25, 2024
The statement comes as the company moves to fix weak margins and high inventory at its U.S. operations.
Retail TouchPoints
JULY 25, 2024
The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. Scan & Go, part of the Sam’s Club app, allows members to use their mobile devices to scan items as they shop in-club, complete payment and skip the checkout line entirely.
Retail Wire
JULY 25, 2024
John Deere has announced the beginning of its planned layoffs.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
JULY 25, 2024
Michaels will expand same-day delivery from its 1,200+ stores through new partnerships with DoorDash and Uber Eats. The arts and crafts retailer has offered same-day delivery via Instacart since April 2021. Additionally, Save a Lot now has 400 of its supermarkets live on the DoorDash Marketplace, offering deliveries in under one hour, on average. The retailer plans to support SNAP/EBT payment capabilities on DoorDash later this year for on-demand delivery of SNAP-eligible groceries.
Retail Wire
JULY 25, 2024
Conn's HomePlus has announced that it has filed for Chapter 11 bankruptcy protection and will be closing nearly half of its 170 nationwide stores.
Inside Retail
JULY 25, 2024
Luxury conglomerate Kering has reported profits “lower than expected” after its revenue dropped 11 per cent to US$10.6 billion in the half-year financial results. The group’s sales decline is largely attributed to poor performance at Gucci , which accounts for almost half of its sales and two-thirds of its profits. Gucci’s revenue declined by 20 per cent to $4.8 billion, down 18 per cent compared to the previous period.
Retail Wire
JULY 25, 2024
The stock market has taken a huge hit in various areas, negatively affecting the prices of shares across industries.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
JULY 25, 2024
In today’s dynamic retail landscape, consumer expectations are evolving rapidly. Customers no longer distinguish between online and offline shopping; they demand a seamless, integrated experience across all channels. This shift towards omnichannel commerce is not just a trend but a necessity for retailers aiming to stay competitive and meet the demands of today’s shoppers.
Retail Wire
JULY 25, 2024
Samsung's new Galaxy Ring is now available.
Inside Retail
JULY 25, 2024
Fashion leaders have come together to raise $1 million by Tuesday to rescue Adelaide-based Silver Fleece knitting mill and its staff from liquidation. Sunset Lover founders Melanie and Dean Flintoft are leading the initiative to revive the 73-year-old mill, with its operations and staff ready to resume as soon as possible, following its collapse into administration last month. “These contracts have the mill operating at 50 per cent of its overall capacity, so the potential for expansion is
Retail Focus
JULY 25, 2024
Leading North West property services company, The Momentum Group , has supported real estate company, Redevco, with the instalment of three new pop-up tenants at White Lion Walk in Guildford, following the destination’s Incubator Project in partnership with Save The High Street. The tenant support was led by Momentum Manage, following its appointment earlier this year to deliver property management services at the centre.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Wire
JULY 25, 2024
Macy's has been facing a downturn of profits lately.
Inside Retail
JULY 25, 2024
SMS delivers brands a quick impact, a high traffic spike and higher sales according to research – so retailers who have not adopted it as a cornerstone of their marketing programs are likely losing sales to their competitors. Intelligent marketing automation platform Klaviyo teamed up with subscription and recurring payments platform Recharge to survey more than 8000 people across North America, Europe, and the Asia-Pacific region.
Retail Dive
JULY 25, 2024
The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.
Inside Retail
JULY 25, 2024
Swiss premium chocolatier Lindt plans to open its first shop in New Zealand at the Manawa Bay premium outlet centre in September. The chocolate shop will join over 100 international and national businesses at Manawa Bay, located adjacent to Auckland International Airport. The store will be accessible through the central entry and close to the eating area, which overlooks park-like surroundings and a children’s play area.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
JULY 25, 2024
In the aftermath of the global tech outage caused by a faulty software update from CrowdStrike, new developments have occurred.
Inside Retail
JULY 25, 2024
After launching its first flagship store in Greater China, Singaporean watches and jewellery retailer Black By Blue Brave is now ready to take on the global watch market. “Black By Blue Brave is currently in a phase of global expansion,” Leo Wang, founder of Black By Blue Brave, told Inside Retail , adding the brand is looking into expanding in Europe, the US, Japan, South Korea, and Mainland China.
Retail Wire
JULY 25, 2024
Southwest has had open seating since its inception 53 years ago, but the company explained that "preferences have evolved with more customers taking longer flights where a seat assignment is preferred.
Inside Retail
JULY 25, 2024
Luxury fashion company Hermes has posted a 15 per cent increase in sales for the first half, with double-digit growth recorded across all markets. The company’s consolidated revenue for the January-June period reached €7.5 billion (US$8.1 billion). Japan led the growth with a 22 per cent increase in sales, while Asia (excluding Japan) saw a 10 per cent improvement.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Tokinomo
JULY 25, 2024
Interactive displays have become an indispensable tool for businesses and organizations seeking to engage their audiences in a dynamic and immersive manner. With the right placement and management strategies, these displays can effectively captivate, inform, and entertain. This article explores the best practices for placing and managing interactive displays, providing valuable insights into the potential of this technology.
Retail Gazette
JULY 25, 2024
Frasers Group is known for being one of the sector’s most prolific investors in retail brands, but it’s also quickly becoming a property giant. The Mike Ashley-controlled business is currently in talks to acquire the entire Princesshay Shopping Centre in Exeter after US-based asset manager Nuveen put its 50% stake up for sale last month. If a deal is agreed, the centre would add to Frasers’ rapidly expanding property portfolio, which also includes Doncaster’s Frenchgate shopping centre, wh
Retail Dive
JULY 25, 2024
The toy manufacturer, which is reportedly considering a takeover of rival Mattel, said sales fell 6% excluding the sale of its eOne film and TV unit.
Retail Gazette
JULY 25, 2024
Boohoo has launched an online marketplace as it looks to become a “one-stop destination for all fashion, beauty and lifestyle needs”. Customers will be able to shop from 150 brands including Revolution Beauty , L’Oréal Paris, Ray-Ban, Marc Jacobs, and Michael Kors. The retailer said Boohoo Brands allows it to leverage its vast network to quickly onboard new brands and maintain robust relationships with existing partners.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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