Mon.Jun 17, 2024

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Retailers: Why You Should Have FOMO About Card Linked Offers

Retail TouchPoints

Technology has permeated every aspect of customer loyalty, providing brand marketers with more tools to engage customers. Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. With increased channels comes an increased pressure to prove return on ad spend, which is now more difficult due to an overload of data but unclear metrics to demonstrate success.

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Chatime Australia boss appointed global CEO

Inside Retail

Chatime Group Australia CEO Carlos Antonius is taking on the newly-created global CEO position from 1 July 2024. Worldwide Chatime has more than 1,500 locations and in his new role Antonius will oversee the bubble tea brand’s development, with a target of nearly-doubling the footprint with 1000 more outlets within three years. The appointment to global CEO comes as Chatime’s new brand refresh initiative rolls out internationally.

Marketing 290
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TikTok Debuts Gen AI Tool to Create Digital Avatars, Forms AI Advisory Board

Retail TouchPoints

TikTok has unveiled two new generative AI tools that will help creators and brands make influencer content at scale that include digital avatars and AI-enabled translation dubbing. The social platform also has created an advisory board to help facilitate future gen AI development at the company and discuss responsible use. The new tools join a suite of gen AI-enabled ad solutions, under the banner name Symphony, unveiled in May at the annual TikTok World event.

Marketing 289
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Retailers face rising risk of cybercrime. Here’s how to lock your digital doors

Inside Retail

Every six minutes a cybercrime is reported in Australia, with the average cost of an attack to a small business owner around $46,000. Enter Cyber Wardens, a free online training program launched by the Council of Small Business Organisations Australia (COSBOA), supported by the Australian Government and an industry alliance led by Telstra, CommBank and the Australian Cyber Security Centre.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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How Albertsons’ Digital Tools Help Relieve the ‘Cognitive Load’ of Food Shopping and Prep

Retail TouchPoints

People think about food an average of 226 times a day, according to research by Albertsons. Even accounting for food’s essential nature, that’s a lot of thoughts — but when you factor in everything that goes into the planning, shopping and preparing of all of the day’s meals, it starts to make a lot of sense. Albertsons’ Jill Pavlovich at CommerceNext.

Shopping 279
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US Sues Adobe for Deceptive Subscription Practices

Retail Wire

The U.S. government has initiated legal action against Adobe, alleging that the company has engaged in deceptive practices related to its subscription services. According to the Department of Justice (DOJ), Adobe has intentionally obscured the terms and fees associated with its subscriptions, making it difficult for consumers to cancel without incurring significant charges.

Consumer 265

More Trending

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Why slow fashion brands are closing hard and fast in the cost-of-trading crisis

Inside Retail

It’s no secret that the cost-of-living crisis and the cost-of-trading crisis are crippling the retail industry with both consumers and businesses feeling the crunch. But the recent wave of sustainable businesses closing their doors in Australia hints at a new and alarming trend. Slipper specialist Monte, fashion label Arnsdorf and blanket manufacturer Seljak Brand have all announced that they are closing down in the last few months.

Fashion 264
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Beyond Restructures Leadership, Again, as Lemonis Takes More Active Role

Retail TouchPoints

Beyond has reconfigured its C-suite, including recognition of an “increasingly active” role for Executive Chairman Marcus Lemonis. The company, which owns the Overstock, Bed Bath & Beyond and Zulily brands, also will eliminate its co-Chief Executive roles and dual Chief Merchant roles. Beyond has streamlined marketing and merchandising functions across all three of its brands under Dave Nielsen, who has been appointed President, overseeing marketing, merchandising and supply chain functions

Returns 264
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Meet the Aussie furniture brand that just opened a global flagship in NYC

Inside Retail

Harbour is a high-end Australian furniture and lifestyle brand making waves in luxury retail. It has showrooms across the US in Florida, Texas and California, and an international presence in China, South Korea and, of course, its home country of Australia. Earlier this year, it opened a global flagship on the corner of Madison Avenue and E 27th Street in New York City.

Outdoor 246
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Tractor Supply Leverages Pricing Optimization Solution

Retail TouchPoints

Tractor Supply Co. will deploy the Base Price and Markdown pricing solutions from Revionics , an Aptos Company , to help scale optimized pricing across its 2,200 stores and ecommerce site. The rural lifestyle retailer has been a Revionics customer since 2010. “Tractor Supply is focused on providing customers with what they need at the everyday low prices they deserve,” said Matt McGrath, VP of Pricing, Events and Presentation at Tractor Supply in a statement.

Markdowns 264
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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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YouTube Tests Crowdsourced ‘Notes’ Feature

Retail Wire

YouTube is rolling out a new experimental feature called "Notes," designed to allow users to add contextual information to videos.

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WHP, Simon, Brookfield Unite Under Phoenix Retail Banner to Acquire Express

Retail TouchPoints

The new joint venture between brand management firm WHP Global and mall owners Simon Property Group , Brookfield Properties and Centennial Real Estate — formed for the purpose of buying beleaguered mall brand Express, Inc. — now has a name: Phoenix Retail. The partners came together in April 2024 with a buyout offer for the fashion retailer — which includes the Express , Bonobos and UpWest brands — following Express’ Chapter 11 bankruptcy filing.

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American Airlines Passenger Sued for $81K by FAA After Duct-Tape Incident

Retail Wire

The incident with the American Airlines passenger occurred in 2021.

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Is travel retail still relevant?

Inside Retail

In recent years, there has been a distinct decline in travel retail. Duty-free is no longer alluring when domestic and international e-commerce options are so convenient and competitive. Covid-19, understandably, caused a huge downward spike for the wider industry (about 70 per cent). And while revenues and traffic are recovering, the industry isn’t expected to return to pre-Covid levels until next year.

Shopping 130
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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Supreme Court Rules Against Starbucks Union in Landmark Case

Retail Wire

The Supreme Court ruled against the Starbucks union.

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Decathlon UK plunges into loss as it invests £10m in transformation

Retail Gazette

Decathlon UK made a £2m loss last year after it ploughed £10m into transformation initiatives. The group said its performance was aligned with expectations, as revenue dropped 5% at the sports retailer over the year, and comparable store sales dipped 2.5%. However, the sales fall comes on top of strong growth in previous years, with sales up 25% in 2021 and 6% last year.

Wholesale 116
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Adidas Launches Large-Scale Bribery Probe in China

Retail Wire

Adidas has launched the probe after a whistleblower report.

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Athleta buys first TV ad ahead of Paris Olympics, featuring Simone Biles

Retail Dive

Biles and fellow Olympian Katie Ledecky, who are both members of Athleta’s Power of She collective, will also appear in digital and out-of-home creative.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Black Entrepreneurs Innovate With Custom ChatGPTs To Offer Personalized User Experience

Retail Wire

Over the past year, several chatbots and customized versions of ChatGPT created by Black entrepreneurs have emerged. These innovations are particularly tailored to serve the needs of Black and Brown communities.

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Morrisons strikes called off as workers win pension dispute

Retail Gazette

Strikes at Morrisons warehouses have been called off as hundreds of the supermarket’s warehouse and logistics workers accepted new terms and conditions The workers had been taking part in strike action over proposed changes to their pension contributions that would have left them hundreds of pounds a year worse off. Additional issues surrounding pay and conditions were also subject of the dispute.

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Tesla Files Lawsuit Against Former Battery Supplier

Retail Wire

Tesla has taken legal action against its former supplier, Matthews International, accusing the Pittsburgh-based company of misappropriating trade secrets related to Tesla's battery-manufacturing technology.

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Luxury furniture retailer Oka plots CVA

Retail Gazette

Upmarket interiors brand Oka is planning to launch a company voluntary arrangement in a bid to stave off insolvency. The retailer went to court on Friday (14 June) to seek approval for a CVA that would involve closing one of its 13 stores, Sky News reported. The proposal, which requires the approval of creditors, come after founder Lady Astor – the mother-in-law of David Cameron – stepped down from the company’s board.

Planning 111
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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Canada Blocks Rare Earth Sale to China With Vital Metals Deal

Retail Wire

Canada's government has stepped in to purchase stockpiled rare earth materials from Vital Metals Ltd., preventing the small Australian firm from selling its production to a Chinese buyer.

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Tesco installs anti-theft smoke machines at high-risk stores

Retail Gazette

Tesco has introduced smoke machines in some of its stores to prevent people from stealing goods outside of opening hours. The supermarket chain uses 4ft-high security devices in some shops it claims are at high risk of burglary, The Sun reported. The machines, which are brought on to the shop floor of several branches in London after they have closed, will flood the shop floor with dense fog if its motion sensors are activated.

ATS 111
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McDonald’s Stops AI Drive-Thru Order Testing

Retail Wire

McDonald’s is pulling the plug on its AI-driven drive-thru ordering experiment for now.

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Express, Bonobos bought out of bankruptcy for $174M

Retail Dive

A newly formed joint venture between WHP Global and mall owners Simon, Brookfield and Centennial will keep 450 stores open and 7,000 jobs intact.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Rising RV Sales Indicate Positive Economic Trends

Retail Wire

Settling into a familiar flow, the RV industry is not only getting back into gear but also reaffirming its function as an economic indicator.

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Beyond shakes up C-suite in quest for profitability

Retail Dive

Bed Bath & Beyond CEO Chandra Holt has left after less than five months as the struggling e-retail conglomerate streamlines its leadership.

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Adidas investigates corruption allegations in China

Retail Gazette

Adidas is investigating claims of large-scale bribery in China after it received a whistleblower complaint that accused senior staff of embezzling “millions of euros”. The anonymous letter, which claims to have been written by “employees of Adidas China”, names several members of staff including a senior manager involved with the marketing budget for the country, which is said to stand at €250m a year, The Financial Times reported.

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A year after marketing turmoil, a more subdued Pride Month

Retail Dive

Quietest of all is Target, which took the brunt of protests in 2023, though the retailer says it stands behind the LGBTQ+ community in other ways.

Marketing 115
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From Concept to Deployment: Building Commerce Storefronts with Composable UI