Inside Retail

AUGUST 7, 2023

In the ever-changing landscape of retail, few toys have the name recognition and star appeal of Barbie. Since its introduction at the New York Toy Fair in 1959, Barbie has evolved into a cultural phenomenon, influencing not only toy design and manufacturing but also fashion, popular culture and marketing. The hype has reached a crescendo in recent months, building up to the recent release of the live-action Barbie film, produced by and starring Australian actor Margot Robbie.

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Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. While company web stores are essential, digital marketplaces take simple sales to the next level by offering businesses more opportunities to engage with customers.

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Inside Retail

AUGUST 7, 2023

David Jones is expected to axe as many as 100 jobs as its department store operations are being reviewed under the new owner. The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology. As a result, there will be redundancies within the business.

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Retail TouchPoints

AUGUST 7, 2023

Just in time for the back-to-school season, items from Staples are now available for same-day delivery via DoorDash. Nearly 1,000 Staples U.S. locations are participating, and deliveries are made in under one hour on average. Via the DoorDash Marketplace, customers can access Staples’ wide range of school supplies. Staples products also are available on the DashPass loyalty program that offers no-cost deliveries on eligible orders.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

AUGUST 7, 2023

Frasers Property Australia has won permit approval for the first stage of a retail complex in Melbourne’s burgeoning western suburb Mambourin. Mambourin Marketplace, which will be anchored by a major supermarket operator, will feature 7200sqm of retail space, including a planned medical area, pharmacy, and up to 25 specialised retailers including fresh food grocers, cafes, and restaurants.

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Retail TouchPoints

AUGUST 7, 2023

The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J. This is the sixth time this year that OSHA has cited Amazon for workplace safety violations, and the department said it currently has 18 open federal inspections at Amazon locations in the U.S.

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Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., followed by former #1 Shein , now bumped down to the #2 position. (It should also be noted that for quite some time now, both apps have outpaced those of retail behemoths Walmart and Amazon.

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Inside Retail

AUGUST 7, 2023

US private equity investor Advent International is reportedly to acquire a majority stake in luxury fashion label Zimmermann from Style Capital. Some media reports said the acquisition agreement, which has not yet been finalised, could value Zimmermann at about US$1 billion. Both companies declined to respond to the media. The deal comes about three years after Style Capital bought 70 per cent stake in the brand from General Atlantic for A$408 million.

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Retail TouchPoints

AUGUST 7, 2023

Continuing to expand its healthcare footprint, Amazon has made its Amazon Clinic telehealth offering available across the U.S. The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. To get treatment, consumers can visit the Amazon Clinic web page or access it on the Amazon mobile app; compare response times and prices from multiple telehealth provider groups; complete an intake form; and connect with their chosen provider.

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Inside Retail

AUGUST 7, 2023

Anna Croft has been appointed as Coles’ new chief commercial officer, effective January next year. Croft is the current COO of Mecca Brands where she helped transform the retailers’ business operations for health and beauty. She comes with 20 years of industry experience and has worked with leading retailers such as Tesco, Coles, Mecca Brands and WHSmith in the UK and Australia.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Tokinomo

AUGUST 7, 2023

Campaign corner Better with. Pepsi and agency Alma were recognized by the industry for their outstanding 2021 "Better With Pepsi" campaign. This creative initiative revealed the brand's logo cleverly concealed within crumpled burger wrappers from fast-food chains that didn't offer Pepsi. In the newest version of the campaign, the Pepsi logo ingeniously blends into Captain Morgan and Bacardi branding, urging consumers to reconsider their usual rum and Coke preference.

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Inside Retail

AUGUST 7, 2023

After first appearing in the United States and United Kingdom, retail media has started to gain a foothold in the Australian market. While businesses like Amazon, Harrods and Walmart remain pioneers in their use of retail media, a growing number of Australian retailers have launched their own retail media divisions in recent years, including Coles, Woolworths Group , and, last week, David Jones.

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Intelligence Node

AUGUST 7, 2023

The buzz of the back-to-school season has swept across the United States again, with retailers and consumers alike in the midst of one of the most significant shopping periods of. The post Back to School 2023: A Playbook to Win the Market appeared first on Blog.

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Inside Retail

AUGUST 7, 2023

The Great Singapore Sale (GSS) used to be a headline retail event that captured the imagination and wallets of locals and tourists alike every June and July. But fast forward to 2023, it is now not even listed on the Singapore Retailers Association’s calendar of events. Many blame the rise of online shopping as the main factor behind the decline of this yearly event.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

AUGUST 7, 2023

The demise of Bed Bath & Beyond has raised questions about which retailers will benefit in the home products category. While the gains for major retailers like Target, Walmart, and Amazon are evident, the loss of 115 Buy Buy Baby stores creates opportunities for indie retailers to capture a share of the market.

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Inside Retail

AUGUST 7, 2023

What makes Chemist Warehouse so successful? Diversification and finding a strategic advantage has seen the brand increase its number of stores more than tenfold since the beginning of the millennium, and founder Jack Gance anointed as this year’s Australian EY Entrepreneur of the Year. Jack qualified as a pharmacist in 1966 and bought his first pharmacy in partnership with his brother in 1972.

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Retail Wire

AUGUST 7, 2023

Gap’s collaboration with LoveShackFancy, a New York-based brand, has been a resounding success, with the limited-edition, multi-category capsule collection largely selling out within minutes of its launch. The 76-piece collection brings a fresh take to classic denim and pastels, with prices ranging from $13 to $248. Featuring GRAMMY Award-winning artist Ciara and her children in.

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Inside Retail

AUGUST 7, 2023

Restaurant Brands New Zealand has lowered its NPAT guidance for FY23 to $11-15 million despite a growth in sales in most markets, including Australia. Total sales for the second quarter to June 30 jumped by 7.1 per cent to $307.9 million, reflecting ongoing post-Covid recovery and price increases implemented across all markets. Australia’s sales were $72.4 million, up 13 per cent year over year, while same-store sales also increased by 8.4 per cent.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

AUGUST 7, 2023

Secondhand luxury watch prices have dropped to a near two-year low, falling more than 31% since their peak in March 2022. Brands like Rolex, Patek Philippe, and Audemars Piguet experienced significant declines in the last year, but prices are still higher than they were three years ago. While experts have warned about a luxury watch.

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Inside Retail

AUGUST 7, 2023

Are you sure that person contacting you is really from the bank? Scammers have found a lucrative phishing spot impersonating bank staff and bank communications. Australians lost more than $20 million to bank impersonation scams in 2022, according to Scamwatch , run by the Australian Competition and Consumer Commission (ACCC). Last year the watchdog website received 14,603 reports of scammers impersonating bank communications with legitimate-looking text messages and phone calls.

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Retail Wire

AUGUST 7, 2023

Hip-hop superstar Drake has built a retail empire with his flagship e-commerce site modeled after his $100 million Toronto mansion, The Embassy. Instead of a traditional product grid, the interactive design allows fans to explore virtual rooms stocked with exclusive merchandise, all powered by Shopify’s e-commerce platform. Drake’s latest collaboration, using Shopify’s Collective feature, allows.

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Retail Times

AUGUST 7, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Kenco, the £134 million coffee brand, is expanding and diversifying its well-loved speciality range with two new plant-based coffees: Kenco Plant-Based Oat and Almond Latte. Aiming to drive incremental category growth by appealing to a younger shopper, the new launch addresses the need for a great tasting, plant-based frothy coffee to be enjoyed at home.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

AUGUST 7, 2023

Shake Shack is set to have self-service ordering kiosks in all of its restaurants by the end of Q3 as it aims to control labor costs and improve profitability. The kiosks have proven to be the chain’s most profitable ordering channel, generating higher check averages and allowing staff to focus on hospitality-focused tasks. With nearly.

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Retail Gazette

AUGUST 7, 2023

Ocado is planning on expanding its same-day delivery options to create more slots for customers as it faces growing pressure from part-owner M&S to start showing signs of a turnaround. Currently, the online grocer does have same-day delivery options in most locations across the UK but availability is limited to a few thousand each week. It is believed that its focus will be on getting shoppers to order larger deliveries for same-day slots, rather than just last-minute ingredients which are t

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Retail Wire

AUGUST 7, 2023

Amazon.com saw its shares soar over 8% after an impressive quarterly performance, with its e-commerce and cloud-computing businesses showing strength despite an uncertain economy. The company’s cloud business, Amazon Web Services (AWS), performed better than expected, boosting other trillion-dollar club members like Microsoft and Alphabet. On the other hand, Apple’s shares experienced a 4.8% slide.

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365 Retail

AUGUST 7, 2023

Sleep.8, a leading provider of high-quality sleep products, has announced the opening of its first outlet store in Portugal. Located at Rua António Martins Soares Leite, this outlet store marks a significant milestone for the brand as it introduces its unique concept to the Portuguese market. The Sleep.8 Outlet Store in Portugal presents an opportunity for customers to access reduced-price, unused stock from end-of-line and overproduction inventory.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

AUGUST 7, 2023

Shares of Tupperware Brands surged 44% after the company finalized a debt restructuring deal as part of its turnaround efforts. Tupperware had raised concerns about its viability in April due to declining sales, but the debt agreement, which reduces or reallocates $150 million of cash interest and fees, boosted investor interest in the company. The.

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Retail Gazette

AUGUST 7, 2023

Ocado is planning on expanding its same-day delivery options to create more slots for customers as it faces growing pressures from part-owner M&S to start showing signs of a turnaround. Although the online grocer does have same-day delivery options in most locations across the UK, its availability is limited to a few thousand each week. It is believed that its focus will be on getting shoppers to order larger deliveries for same-day slots, rather than just last-minute ingredients which are t

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Retail Wire

AUGUST 7, 2023

Party City Holdco is reportedly considering separating its balloon manufacturing and retailing businesses as the retailing arm aims to navigate its way out of bankruptcy. The company has engaged in confidential discussions with debt holders regarding the spinoff of its Anagram unit, but the situation is subject to change. Party City filed for bankruptcy protection.

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Retail Gazette

AUGUST 7, 2023

Card Factory has said it expects its full-year results to be “materially ahead” of its previous expectations despite an “uncertain” backdrop as it upgrades its profit outlook. In a trading update, the gift card retailer said the positive start to the financial year had continued, with trading for the six months to 31 July 2023 ahead of the board’s expectations.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience