Retail TouchPoints

FEBRUARY 28, 2023

Amazon is reportedly expanding its selection of ultrafast delivery options through its network of specialized warehouses, called same-day sites, according to The Wall Street Journal. These facilities are significantly smaller than traditional fulfillment centers but are designed to prepare items for immediate delivery — and Amazon is poised to expand from 45 same-day sites (as of 2019) to at least 150 in the next several years, according to MWPVL International.

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Inside Retail

FEBRUARY 28, 2023

French luxury company Longchamp has launched its new boutique concept in Australia, trying to recreate the atmosphere of a Parisian apartment. The new store, located in Brisbane, is the first in Australia to display the new concept design, which embodies the brand’s legacy, savoir-faire, and creative spirit. The welcome area has bookshelf-inspired displays of the season’s major pieces, while the lounge has vintage-style furnishings.

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Boutique Accessories Location Marketing 261

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are

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Promotions Consumer Marketing Location 289

Retail Wire

FEBRUARY 28, 2023

The Labor and Health and Human Services departments are coordinating their efforts to uncover violations of child labor laws in light of recent cases where American employers were found to be using children as young as 13 in meatpacking and other jobs. “This is not a 19th-century problem — this is a today problem,” Labor Secretary Marty Walsh said in a statement.

Marketing 246

Marketing 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

FEBRUARY 28, 2023

Michaels has launched an online marketplace featuring an expanded product assortment from a curated selection of third-party sellers. The marketplace is designed to exponentially grow Michaels’ online assortment in both new and existing categories by taking the product assortment on its U.S. site from 250,000 to more than 1 million SKUs. Michaels’ marketplace also is designed to benefit third-party sellers by forgoing subscription or listing fees in favor of a standard commission rate.

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Merchant Services Management Shopping Marketing 279

Inside Retail

FEBRUARY 28, 2023

Australian retailers David Jones and men’s fashion company Cicero Clothing (trading as Politix) are set to pay $1.9 million and $2.1 million respectively to 7000 underpaid employees. The issue was first reported to Fairwork Ombudsman (FWO) in September 2020 when failures in manual payroll processes resulted in the underpayment of minimum wages, evening, weekend and public holiday penalties, overtime rates and other entitlements.

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Payment Services Fashion Apparel Management 238

Tokinomo

FEBRUARY 28, 2023

Campaign corner Beer fight. No, we didn’t forget about this beer fight commercial at the Super Bowl. At a bar, a devoted Coors Light fan excitedly reveals that Coors Light is set to make its debut appearance in the upcoming Super Bowl LVII. However, before he can complete his announcement, a Miller Lite enthusiast interjects and claims that it's actually a Miller Lite commercial.

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Shopping ATS Marketing 192

Retail TouchPoints

FEBRUARY 28, 2023

Walmart will work with the nonprofit CareSource to better understand and mitigate racial inequities in health care. The three-year deal leverages Walmart’s position as a retailer and provider of health services and CareSource’s role in administering and delivering Medicaid, Medicare and other health plan benefits and services. “Our goal is to utilize our combined assets to create healthier individuals and communities,” said Warren Moore, VP of Social Determinants of Health at Walmart in a statem

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Promotions Planning Location Management 276

Inside Retail

FEBRUARY 28, 2023

The luxury resale market is a very competitive arena, and the recent news surrounding The RealReal only reaffirms this statement. The US-based company recently announced that it will lay off approximately 230 employees, representing approximately 7 per cent of its workforce, and close a number of stores, including several flagship locations. This is part of a broader trend, with the likes of Neiman Marcus Group and Ssenselaying off around 5 to 7 per cent of their workforce, too, according to The

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Shipping Fashion Marketing Location 130

Retail TouchPoints

FEBRUARY 28, 2023

SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce. The move comes as the standalone ecommerce entity seeks to continue its digital growth and evolve the customer experience. In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners.

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Customer Experience Store Operations Planning Marketing 271

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

FEBRUARY 28, 2023

Australian Retail Outlook : You recently won the people’s choice award at the 2022 Australian Fashion Laureate. Congratulations! Why do you think your brand is so beloved by your customers? Rebecca Vallance: I am so honoured to be the recipient of the People’s Choice Award at the Australian Fashion Laureate 2022. Over 12 years ago, when I started Rebecca Vallance and was living in London, I would never have dreamed that the business would be where it is today, and it’s all thanks to our customer

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Retail Wire

FEBRUARY 28, 2023

Canada has followed the U.S. and members of the European Commission in issuing a ban on TikTok on all government devices. Security experts from various governments have expressed concern that the Chinese government could force the video sharing app to share users’ personal information in the West.

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Inside Retail

FEBRUARY 28, 2023

With the WorldPride celebration of LGBTQIA+ people this year held in Sydney, and ending March 5, a parade of Australian retailers have launched new offers, partnerships and products in recent weeks. The Australian Retail Association’s chief executive called WorldPride a fantastic opportunity for retailers to demonstrate their commitment to diversity, equality and inclusion in the face of changing customer shopping patterns.

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Shopping Promotions Marketing Fashion 130

Retail Wire

FEBRUARY 28, 2023

With more of its employees working from home, Walgreens plans to sell more than half of its headquarters office space. The drugstore giant will shift office workers to the remaining areas. “For those who have worked on campus for years, I want you to know this decision was not taken lightly,” wrote CEO Rob Brewer in a memo to workers. “I’m confident that we will grow to love the new ‘right-size’ campus, and that this change will help facilitate more opportunit

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Planning 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

FEBRUARY 28, 2023

Sales and profit through the David Jones department store chain and Country Road Group surged in the half year to December 25, according to a filing by South African parent Woolworths Holdings. The company said its Australian and New Zealand subsidiaries “continued their positive momentum” despite the increased inflationary pressures during the period.

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Retail Wire

FEBRUARY 28, 2023

U.S. retailers are enjoying lower rates to import goods from foreign markets that enter through the nation’s ports. Carriers like Maersk and MSC, however, are canceling voyages to drive prices back up. The Port of Los Angeles reported 17 canceled voyages in January, with more to come. “If [carriers] keep bumping containers, we could end up missing Christmas,” said Isaac Larian, CEO of MGA Entertainment.

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Shipping Marketing 130

Inside Retail

FEBRUARY 28, 2023

Children’s goods retailer Toys ‘R’ Us says UK expansion has boosted combined order values in the two months to December 31 last year. In a trading update, the company reported unaudited direct-to-consumer order values of $3.9 million – up 36 per cent – while the number of orders received grew 61 per cent to $41,000. During this period, the business completed its relocation to its new headquarters and DC in Clayton, Victoria which consolidates multiple sites into one facility and helps scale oper

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Retail Wire

FEBRUARY 28, 2023

The U.S. Supreme Court agreed to hear a case that could hobble, if not outright end, the Consumer Financial Protection Bureau, created as part of the 2010 Dodd-Frank Act to protect American consumers in the wake of the financial crisis. An earlier case decided by the U.S. Court of Appeals for the Fifth Circuit in New Orleans ruled that the federal agency’s funding violated the Appropriations Clause of the Constitution, that “no money shall be drawn from the Treasury, but in consequen

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Consumer 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

FEBRUARY 28, 2023

The damage wrought by Cyclone Gabrielle is set to have a sustained impact on the retail industry, with calls for urgent assistance to ensure the viability of retailers across New Zealand. According to a recent Retail NZ survey, retailers across Northland, Auckland, Coromandel, Hawkes Bay and Gisborne were most affected by the significant weather event, with the widespread and significant damage inflicted not being seen in a generation, according to Prime Minister Chris Hipkins.

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Retail Wire

FEBRUARY 28, 2023

McDonald’s is expanding its test of Krispy Kreme doughnuts to around 160 of its restaurants in the Louisville and Lexington, KY, areas. The pilot began in October with Krispy Kreme’s doughnuts being sold in nine McDonald’s in Louisville.

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Dezeen

FEBRUARY 28, 2023

A team of architects and designers has mixed retail with a skateboard facility for clothing brand Supreme 's Los Angeles flagship store, sited in the building that was once home to the iconic record store Tower Records. The overall design of the he 8,500-square-foot (790-square-metre) store was carried out through a collaboration of London interiors studios Brinkworth and The Wilson Brothers – and New York architect Neil Logan.

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Location Shopping Fashion ATS 110

Retail Wire

FEBRUARY 28, 2023

Target posted a 0.7 percent gain in same-store sales, above the 1.74 percent drop expected by Wall Street. Food and beverage, beauty and household essentials revenues offset weakness in discretionary categories. CEO Brian Cornell said Target would continue to invest for its long-term growth but was “planning our business cautiously in the near term to ensure we remain agile and responsive to the current operating environment.

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Planning 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

A1 Retail

FEBRUARY 28, 2023

The conference will bring together experts and retailers to discuss tactics for mastering customer retention strategies with confidence and clarity Data driven loyalty and engagement platform, LoyaltyLion , has announced that this year’s edition of its ecommerce conference Loyalty Connect 2023 will take place on Wednesday 15th March 2023, kicking off at 4.00pm (GMT).

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Customer Retention Planning Marketing ATS 104

Retail Wire

FEBRUARY 28, 2023

Bath & Body Works is asking shareholders to side with company management in a proxy battle with Third Point, a hedge fund led by activist investor Dan Loeb. The retailer said that following Third Point’s plans would ultimately be detrimental to the company and its shareholders. Bath & Body Works said it would not give Munib Islam, a former co-chief investment officer at Third Point, a seat on its board. “Simply put, it is cronyism at its worst,” the retailer told shareh

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Planning Management ATS 100

Retail Times

FEBRUARY 28, 2023

Empty supermarket shelves and stock shortages are becoming increasingly common, but today the Fairtrade Foundation warns that everyday essentials including bananas, coffee and cocoa could be at risk of becoming ‘endangered’ due to climate change.

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Supermarket ATS 104

Hyken

FEBRUARY 28, 2023

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? (This is opinion.) Do your customers trust you? (This is fact.) The difference between the two questions is the trust gap. If you think your customers trust you, that’s a 100% score.

Customer Experience 102

Customer Experience Consumer 102

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Indigo 9 Digital

FEBRUARY 28, 2023

By Tricia McKinnon Forever 21 used to be top of mind for teens and twenty somethings but then things slowly began to change. New ultra fast fashion competitors like ASOS and Boohoo entered the market and did what Forever 21 did but better. Not only are these retailers fast to market with their trendy designs they are also skilled eCommerce operators.

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Fast Fashion Fashion Apparel Department Stores 98

A1 Retail

FEBRUARY 28, 2023

Cowgill to discuss what’s needed from retail leaders looking to steer business through the cost-of-living crisis and beyond in his keynote address on Day Cowgill joins fellow headliners The Queen of Shops, Mary Portas, and Dragon’s Den star, Steven Bartlett, at the Retail Technology Show Former Chairman and CEO of sports and fashion retailer, JD Sports, Peter Cowgill, is confirmed as a keynote speaker for the Retail Technology Show , retail’s leading industry event, taking place on 26 & 27

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Retail Dive

FEBRUARY 28, 2023

The DTC eyewear brand saw revenue increase 10.2% year over year, and it plans to grow its physical footprint with 40 new stores in 2023.

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Planning 113

A1 Retail

FEBRUARY 28, 2023

Covent Garden is proud to partner with Histrionic Productions on The ‘Peter Rabbit™ Easter Adventure’ in Covent Garden from 21 March – 16 April 2023. Tickets go on sale at midday on Monday 27 February [link]. Sign up for priority access. This live, immersive outdoor experience will see Beatrix Potter’s much-loved characters including Benjamin Bunny, Mrs.

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Outdoor ATS Shopping Location 98

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience