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Procter and Gamble coined the term the ‘first moment of truth’ (FMOT) 20 years ago. Known as FMOT, its the moment when a shopper notices the physical product in a retail environment and makes the decision whether to purchase or not. Weve subsequently had the ‘zero moment of truth’ (the research phase before the first purchase) and the ‘less than zero moment of truth’ (before the research phase begins when brands can anticipate consumers needs).
What Is AOP? AOP meaning – Annual Operating Plan, is a comprehensive strategic plan that outlines a companys financial goals, key initiatives, and operational tactics for the upcoming fiscal year. In essence, its the blueprint for how the business intends to performand growover the next 12 months. For retailers, an AOP serves as a central planning tool that drives alignment across departments and informs high-level decisions.
The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. One of the most efficient ways to achieve this is through crypto as a service (CaaS), a model that allows companies to use blockchain-based solutions without the need to build infrastructure from scratch.
It’s been a bleak start to 2025 for those in the retail industry as retailers restructure their operations in the face of increasing taxes and economic uncertainty. It comes as the Office for National Statistics (ONS) revealed this week that the sector had slashed almost a quarter of a million jobs over the past five years. Retail Gazette takes a look at the retailers that have made job cuts in recent weeks.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Slot machines are the most popular form of gambling in casinos for good reason they are easy to play, lots of fun, and offer the chance for big jackpots. However, slots are also completely random, meaning there is no skill involved. You simply press a button and hope the reels line up in your favor. This leads many players to wonder: Is there a strategy that can actually help me win at slots?
In many parts of the world, in-store retail media has exploded, with once-reticent retailers now open to full branded bays in every aisle, and displays galore. This rapid increase has brough opportunities, but also high costs. It is rare that I see a branded display that really earns its fee. But this one, from Gillette in the UK is different. On the surface it appears to be just another branded display.
At first, there were glitzy resorts. Then came the online platforms. Now, the casino experience is making the move again, this time to the high street. While the high street is no stranger to gambling options, there is a growing shift towards casino-themed options. From boutique gaming lounges to modern betting shops, casino gambling is becoming more accessible in everyday retail spaces.
At first, there were glitzy resorts. Then came the online platforms. Now, the casino experience is making the move again, this time to the high street. While the high street is no stranger to gambling options, there is a growing shift towards casino-themed options. From boutique gaming lounges to modern betting shops, casino gambling is becoming more accessible in everyday retail spaces.
Asos shares soared nearly 11% this week as Danish billionaire Anders Holch Povlsen increased his stake in the online fashion retailer, sparking renewed speculation of a potential takeover bid. Povlsen, who is Asoss largest shareholder, upped his stake from 27% to 28%. Should he reach 30%, he would be required to make a formal takeover offer under UK rules.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Following yesterdays release of Nikes figures for the three months ending 28 February 2025; Louise Deglise-Favre, senior apparel analyst at GlobalData, offers her view: Nikes sales in Q3 FY2024/25 fell 9.3% on the previous year to $11.3bn, slightly worsening compared to the previous quarter when sales declined 7.7%.
Nike has reported a 9% drop in third-quarter sales for fiscal 2025, with sales totaling 9.1bn ($11.3bn), down from 10.1bn ($12.4bn) last year. On a currency-neutral basis, the decrease is slightly lower at 7%. This marks a continuation of the sportswear giant’s struggles, as it faces slow consumer demand and declines across key markets. Direct-to-consumer sales took a major hit, dropping 12%, while wholesale revenue also fell 7%.
iStock/yayayoyo I [Laurel Delaney] had no idea there was such a thing as International Happiness Day. Well we can use all the happiness we can get in our world right now. Yesterday March 20 was in fact International Day of Happiness. Declared by the United Nations in 2013, this special day recognizes the importance of happiness as "a fundamental goal" in people's lives around the world.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Westfield London is to open its first dedicated zone for health and wellness brands and services, marking “ a major milestone in the centres evolution” Located on the first floor of The Village, the shopping centre has sectioned 50,000sq ft of space to house services such as laser eye surgery, a pharmacy and mobility help. Laser eye clinic Betterview, which opened last year, will be joined by specialist clinic Effect Doctors and Prince Pharmacy, which will open a flagship branch.
The March 14 Shopping Center Business webinar “Retail Bankruptcy & Restructuring Lessons from 2024 & Whats Ahead” covered the state of a retail industry that is both “frenetic and… The post Webinar:Retail Bankruptcy & Restructuring Lessons from 2024 & Whats Ahead appeared first on Shopping Center Business.
Meadowhall shopping centre has unveiled a trio of deals with JD, Superdrug and Ann Summers, with the brands increasing their store sizes to a combined 42,278sq ft. JD Sports is upsizing to take five adjacent units to create a 29,225sq ft store, almost trebling its presence on the Sheffield based shopping centre’s Lower Level High Street. The store marks the sports fashion retailer’s biggest in the region as well as its second largest nationally.
Launched in 2021 British luxury brand Naia Beach was created by best friends and business partners Tess Daly and Gayle Lawton with one clear vision to empower women and make them feel their most confident, comfortable when wearing NAIA Beach collections. The brand is proud to announce for this summer season even more women will be able to discover their beautiful designs, as they continue to sell online and proudly launch instore within John Lewis.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Asda is reinforcing its commitment to value by slashing prices on over 1,500 popular family products, offering discounts of up to 45% both in-store and online. This latest wave of Rollback price cuts, which brings nearly 10,000 products almost a third of Asdas entire range under reduced prices, follows the supermarkets return to its popular price-cutting initiative at the end of January.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The New Parent Gifting Bundle from award-winning luxury ready meal brand, FieldGoods, is back for 2025 with a new charity partner, Farms for City Children. The ultimate gift for those juggling the challenges of parenthood, the bundle features nourishing, homemade meals for two that can be cooked and on the dinner table in as little […] If you want
Zara has opened the doors to its new store at Silverburn shopping centre in Glasgow today (20 March). The launch sees the fashion retailer, which recently saw its owner’s profits and sales jump, move into the former Debenhams site, based in the centre of Silverburn. The new store is spread across two floors and features an expanded range of womenswear, menswear and childrenswear.
How are leading retailers like Applebees and Walmart using consumer and employee insights to inspire brand innovation? At the annual Qualtrics X4 conference in Salt Lake City, Applebees vice president of consumer insights and analytics Jill Marchick and Walmart’s group director of global people strategy and innovation Mackenzi Crank, and senior director of global tech Anna Khabiblullina, discussed the importance of collecting employee insights to get a clear sense of the broader picture.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
M&S has unveiled its latest fashion campaign, Love That, designed to capture the uplifting energy of spring and inspire customers to embrace effortless style. Set to the soundtrack of Ameries 1 Thing , the ad follows the journey of a compliment as it ripples from person to person, reinforcing the retailers focus on joyful, feel-good fashion. The campaign showcases its latest womenswear, featuring creams, khakis, and lightweight fabrics designed for relaxed sophistication.
The nations largest supermarket groups and the Australian Retailers Association leapt the the industrys defence in the wake of the Australian Competition & Consumer Commission (ACCC)s much-anticipated Supermarket Inquiry on Friday. The report includes 20 recommendations to increase competition and price transparency for consumers and suppliers. The commission concluded that Aldi, Coles and Woolworths had increased their average product margins over the last five financial years, and that the
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Research unveiled today has revealed the extent to which brands need to be more responsible when it comes to advertising to young UK adults who are facing growing debt and mounting mental health struggles over money.
Nike has reported a decline in sales for the third quarter, but management said the company is still on the right path as it continues to execute its strategic priorities. For the three months ended February 28, revenues were down 9 per cent year-on-year to $11.3 billion, with direct-to-consumer sales down 12 per cent and wholesale sales down 7 per cent.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! ReBound Returns has announced a new partnership with ESO RECYCLING that will expand its suite of circularity solutions for retailers and support Extended Producer Responsibility (EPR) compliance. Through the new partnership, retailers using ReBounds omnichannel returns management solutions will be able to utilise ESO RECYCLING’s services to produce
Shein has expanded its affiliate program into Australia to collaborate with local content creators, influencers, and digital entrepreneurs. According to the online fast-fashion company, affiliates will gain access to exclusive benefits, including commission-based earnings, promotions, and advanced tracking and insights. The launch follows similar programs the company has implemented in markets such as the US, the UK, Canada, Germany, Italy, Spain, and Mexico.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Irish fruit importer, Fyffes has been commended for its contribu7on to environmental sustainability at the PwC Business Post Sustainable Business Awards gala ceremony held in Dublin recently. The global tropical produce distributor was honoured with the Sustainable Project of the Year: Agri- food 2025 award, on foot of what judges termed the excep7onal e
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Italian based global luxury truffle brand La Rustichella is set to launch a new line of 100% certified organic truffle products to add to its extensive portfolio, in direct response to the growing interest in organic food a sector delivering consistent growth and valued at 3.2 billion, despite the global political and economic turmoil […] If you w
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Bleecker Burger, crowned best burger by Dine Out with the brand’s signature burger, the Bacon Double, is bringing its legendary burgers to a brand-new home at 195 Baker Street on the 1st April. To kick off the excitement and pay homage to their new Baker St location, the first 100 guests who walk in wearing […] If you want more information Re
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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