Retail TouchPoints

NOVEMBER 30, 2023

The PepsiCo portfolio has evolved to include some of the most recognized, even beloved, food and beverage brands in the world. From the cola brand in its name to Lay’s , Cheetos and even Quaker , these brands have not only quenched our thirst and satiated our appetites; they have helped define our culture. The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and l

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Consumer Customer Retention Marketing Advertising 282

Inside Retail

NOVEMBER 30, 2023

Many companies are becoming more flexible and inclusive to all identities to increase staff retention and increase the value proposition they offer employees. New leave provisions are a way Ikea Australia is enacting more inclusive terminology and definitions within its enterprise agreements. Earlier this year Coles mandated similar provisions to include 10 paid gender affirmation leave days to its enterprise agreements.

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Management ATS 264

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider. Additionally, True Classic has seen a 22.47% increase in order rates and a 34.78% increase in per-email revenue.

Shipping 259

Shipping Returns Customer Experience Management 259

Inside Retail

NOVEMBER 30, 2023

When Rachel Dillon first set out to start an activewear brand back in 2019, she was met with discouragement because the industry was already deemed over-saturated. Fast forward to 2023, Dillon has built an activewear brand that has amassed what is regarded as a cult-like-following that is ready to click add-to-cart within seconds. Formerly known as Crop Shop Boutique, and now branded as CSB, has nearly 440,000 followers who are so devoted to the brand that new designs and collections consistentl

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Apparel Fashion Boutique Returns 262

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Retail TouchPoints

NOVEMBER 30, 2023

Party City has launched a new digital party-planning marketplace, aptly called Party+ Marketplace , that brings together local vendors and service providers with the retailers’ range of party supplies. The new offering, which was developed in partnership with marketplace SaaS solution Mirakl , is initially available only in the Las Vegas area, but Party City said it plans to eventually expand the offering to other major U.S. cities.

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Planning Inventory Management Management Shopping 253

Retail Wire

NOVEMBER 30, 2023

Rite Aid is closing 31 additional stores on top of the 100 locations already planned to be closed.

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Location Planning 257

Retail Wire

NOVEMBER 30, 2023

Starbucks is adding a new internal feature that can be used to halt mobile orders.

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Retail TouchPoints

NOVEMBER 30, 2023

Leading media company Hearst is “embracing the digital economy,” with plans to develop an ecommerce marketplace for its publications across fashion, do-it-yourself (DIY), home improvement and lifestyle. The unified shopping experience is being developed in partnership with experience innovation company Valtech and will be built on the Vtex commerce platform.

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Fashion Customer Experience Planning Management 219

Retail Wire

NOVEMBER 30, 2023

Get ready to ride on the electrifying Detroit wireless charging road.

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Retail TouchPoints

NOVEMBER 30, 2023

Hudson’s Bay has tapped Liz Rodbell, who had served as the retailer’s President from 2013 to 2017, as its new CEO and President, effective Dec. 1, 2023. In her previous stint with the company, Rodbell also was President of Lord & Taylor , following roles as EVP of Merchandising and Chief Merchant for both divisions of the company. Rodbell will replace Sophia Hwang-Judiesch, who is leaving the President post to pursue another opportunity.

Department Stores 217

Department Stores 217

Speaker: Shaunna Bruton and Kailey Holmes

Unlock the potential of customer data to create personalized retail experiences that resonate with your audience. This webinar will explore the critical role of customer data in modern retail, providing you with strategies to collect, analyze, and apply data to enhance personalization. Learn from leading retailers, like Harry Rosen, and experts on how to turn data into actionable insights that drive customer satisfaction and loyalty.

Shopping

Retail Wire

NOVEMBER 30, 2023

The survivability of Spirit Airlines is currently up in the air.

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Retail TouchPoints

NOVEMBER 30, 2023

Ebay and COMC , which stands for Check Out My Collectibles, have entered a commercial agreement that includes an investment by Ebay in the trading card hobby marketplace. COMC employs nearly 300 people and has 200,000 square feet of distribution space to support its deep catalog and fulfillment capabilities. Recently Ebay has been sharpening its focus on enthusiasts , and in July 2023 the retailer opened its trading card vault to external submissions of high-end items that had not been purchased

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Fulfillment Customer Experience ATS Marketing 162

Inside Retail

NOVEMBER 30, 2023

Pharrell Williams took to Hong Kong for his second Louis Vuitton runway outing, showcasing the label’s latest menswear designs on a runway overlooking the city’s harbour at night. The event drew crowds to the Victoria Dockside, a waterfront promenade lining a sprawling complex of shopping malls, exhibit halls and hotels built by Adrian Cheng, the scion of one of Hong Kong’s top property developers.

Fashion 130

Fashion Shopping Marketing ATS 130

Retail Wire

NOVEMBER 30, 2023

A cutting-edge treatment for cancer may be linked to rare, secondary cancers.

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Inside Retail

NOVEMBER 30, 2023

Evelyn Tay is the VP of communications and public affairs for sustainability at Foodpanda for the APAC region. She brings over 20 years of global PR and marketing communications experience across Asia, the US and Europe. We caught up with her recently to get her thoughts on career paths, leadership skills and what makes her tick. She likes to think of herself as a “ferocious traveller” (Bhutan was her favourite destination) who loves football, Formula One and the Olympics.

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Management Promotions ATS Consumer 130

Cisco Retail

NOVEMBER 30, 2023

Across the United States, local communities, transportation departments, and transit, port, and turnpike authorities are seeking new and better ways to deliver on their mission-critical objectives to… Read more on Cisco Blogs

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Inside Retail

NOVEMBER 30, 2023

In the fast-paced world of fashion, where trends come and go, one timeless wardrobe staple continues to capture the hearts of consumers: denim. But behind the classic appeal of denim lies a hidden environmental cost that the industry can no longer ignore. Fabrica X, the impact retail store operated by The Mills Fabrica , has a new campaign, ‘Denim Futures,’ which aims to shed light on the future of sustainable denim and revolutionise the way people think about their favourite pair of jeans.

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Apparel Consumer Fashion Location 130

Retail Wire

NOVEMBER 30, 2023

Could the UAW union bring together workers across the entire automotive industry?

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Inside Retail

NOVEMBER 30, 2023

The global online in-flight shopping market is forecast to reach US$825.3 million by 2030 – up from US$232.3 million in 2020 and representing a CAGR of 12.8 per cent, according to a report by Allied Market Research. The report attributed the growth to the increase in middle-class population in countries such as China, India, Brazil, Japan, Australia and Thailand.

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Marketing Shopping Accounting ATS 130

Retail Wire

NOVEMBER 30, 2023

The clock is ticking for the CEO of Walt Disney, Bob Iger, to end his contract.

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Retail Gazette

NOVEMBER 30, 2023

Waitrose will once again charge suppliers for shipments that don’t meet its specified delivery standards. The supermarket suspended non-compliance charges during the pandemic to help suppliers that were facing operational challenges or ingredient shortages, however, The Grocer reported that its buyers plan to reintroduce the fees from mid-April next year.

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Grocer Supermarket Planning Shopping 114

Retail Wire

NOVEMBER 30, 2023

Too much Red Lobster endless shrimp can be a bad thing.

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Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

Customer Experience

Retail Gazette

NOVEMBER 30, 2023

Bershka has teamed up with AI-powered virtual fitting room platform 3DLOOK as it looks to reduce rising return rates and offer a more “seamless online shopping experience”. The Inditex-owned fashion retailer said the rollout of the new virtual try-on service hopes to “eliminate the fit and sizing guesswork” typical of online shopping, to boost ecommerce sales.

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Returns Fashion Shopping 112

365 Retail

NOVEMBER 30, 2023

Kesslers London has recently undergone a management-led acquisition, transitioning from its previous ownership under the PFI Group. This acquisition represents a pivotal moment in the history of Kesslers London and Proportion London , setting the stage for a future aligned with the company’s long-term objectives. The management team’s decision to take ownership is indicative of their dedication to preserving the brand’s longstanding reputation for quality, creativity, and innov

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Management Planning Returns ATS 105

Retail Gazette

NOVEMBER 30, 2023

A major Selfridges shareholder has filed for insolvency after a last-minute scramble to raise extra funds failed, including selling some of its stake in the department store. Austrian firm Signa, which is owned by Rene Benko, admitted it could not find the “necessary liquidity” as it struggled with “severe economic pressure” A statement, first published on the Financial Times read: “Despite considerable efforts in recent weeks, the necessary liquidity for an out-of-court restructur

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Department Stores ATS 111

Retail Wire

NOVEMBER 30, 2023

A proxy war ensues on Disney's board of directors.

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Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

Customer Experience

Retail Gazette

NOVEMBER 30, 2023

Frasers Group has pulled out of its acquisition of SportScheck after the German sports chain filed for administration on Thursday and will instead seek a pre-pack deal for the business. The retail group said it had exercised its right to back out of the deal amid the ongoing financial crisis surrounding SportScheck owner Signa Holdings, which filed for insolvency this week.

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Department Stores Marketing 109

Retail Dive

NOVEMBER 30, 2023

The job cuts come weeks after an activist investor demanded the conglomerate slash $300 million in expenses.

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Retail Gazette

NOVEMBER 30, 2023

EG Group said the sale of its UK business to Asda has “significantly” reduced its debt burden, despite the forecourt giant reporting a drop in profits. EG Group, owned by the billionaire Issa brothers, offloaded its UK and Republic of Ireland operations in a $2.5bn sale to Asda, which is also owned by the brothers, in October. The group said the proceeds – together with the sale and leaseback of part of its US portfolio – have been used to “repay almost £3.2bn ($4bn) of the group’s d

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Retail Dive

NOVEMBER 30, 2023

A revamped loyalty program is delivering results, but the company’s marketing has become confusing, some analysts say.

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Marketing 117

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Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

Customer Experience