Retail TouchPoints
AUGUST 23, 2023
The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Retailers need to make sure their in-store and online spaces can meet those demands.
Tokinomo
AUGUST 23, 2023
In the ever-evolving realm of retail, where the intersection of technology, consumer behavior, and marketing strategies constantly reshapes the landscape, staying ahead of the curve has never been more vital.
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Retail TouchPoints
AUGUST 23, 2023
Mannequins have played a starring role on the store floor for centuries. But while they still can add elements of creativity and context to visual displays, they are no longer the hero of the brick-and-mortar experience — largely because they do not fully or accurately reflect the needs of today’s in-store consumers. That is why global innovation agency Outform is reimagining the store mannequin by combining 3D-like hologram tech, dynamic content and real-time data into one robust experience.
Inside Retail
AUGUST 23, 2023
Australian fashion jewellery chain Lovisa is continuing with its global expansion after profits jumped 20 per cent for the full year. Sales reached $596.5 million – up 33.1 per cent – with comparable store sales up by 6.3 per cent. Tax-paid profit rose 20.1 per cent to $68.2 million. The company says a key driver for sales was its continued global expansion where 172 new stores were opened during the year taking the total to 801 stores across 39 countries.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
AUGUST 23, 2023
Up to 70% of business-to-consumer marketers believe that content marketing has become more important to their business over the past year, and 77% have successfully used this content to build credibility and trust among their consumers, according to the Content Marketing Institute. The Home Depot is tapping into this value by creating a branded content destination to support young homeowners.
Inside Retail
AUGUST 23, 2023
For many years, harvesting customer data was like prospecting for gold, with retailers collecting as much information as possible to tailor their customer experiences, foster loyalty and improve decision-making processes. Over time, companies have deployed creative and innovative means – including interactive surveys, feedback forms, engaging experiences and reward programs – to entice customers to hand over their information.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
AUGUST 23, 2023
Retailers with pharmacy businesses like Walmart, Kroger, and Rite Aid have reported increased demand for prescription weight loss drugs, such as Novo Nordisk’s Wegovy and Ozempic, which helped boost sales for the second quarter. However, analysts note that these popular treatments, known as GLP-1s, have low gross margins, making them minimally profitable for retailers.
Retail TouchPoints
AUGUST 23, 2023
While shrink is far from a new problem in retail, the impact of theft — particularly large-scale operations run by organized retail crime (ORC) rings — has been garnering the attention of executives at some of the country’s largest retailers, including Lowe’s , Target and Dick’s Sporting Goods. The National Retail Federation’s 2022 Security Survey found that shrink costs retailers nearly $100 billion annually and that retailers, on average, saw a 26.5% increase in theft attributed to ORC in 2021
Inside Retail
AUGUST 23, 2023
Abercrombie & Fitch reported net sales of US$935 million for the second quarter ended July 29, an increase of 16 per cent year over year. Total sales were driven by a 26 per cent growth of the Abercrombie brand and an 8 per cent increase in its Hollister brand. By region, sales grew 19 per cent, 4 per cent, and 18 per cent in Americas, EMEA, and Apac, respectively.
Retail TouchPoints
AUGUST 23, 2023
Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The Experience Improvement (XI) Platform from InMoment is designed to help La-Z-Boy team members listen, learn and act on various data signals within the business and uncover ways to improve omnichannel customer experiences.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
AUGUST 23, 2023
Against a backdrop of challenging headwinds in the retail industry, Chinese jewellery giant Chow Tai Fook Jewellery Group showed remarkable resilience and closed the financial year with $18.5 billion (HK$94.6 billion) in revenue. According to its annual results for the year ended 31 March 2023, announced in June, the pandemic in mainland China affected all businesses – particularly in Q3.
Retail Focus
AUGUST 23, 2023
Shoplight has worked with GAIL’s Bakery for many years. With an established and trusted bond and knowing they had shared values and goals around sustainability, Shoplight approached GAIL’s Bakery about its soon-to-launch, brand-new, UK-made, bioplastic, 3D-printed spotlight. Retail lighting for sustainably driven brands GAIL’s sustainable ethos runs through the very heart of its brand from the food they create to the materials they use in its properties.
Inside Retail
AUGUST 23, 2023
People who are well, do well. But we are doing a lot of doing, and not enough well. We know this because we are seeing increasing numbers of people experiencing chronic stress, burn-out and mental health problems. People are under pressure. Exhaustion from the stress of the pandemic, trauma from natural disasters like floods and bushfires, and stress from economic uncertainty due to increasing inflation are putting pressure on our mental health and wellbeing.
Retail Focus
AUGUST 23, 2023
Gourmet Danish confectionery brand, LAKRIDS BY BÜLOW, is proud to announce that from September 2023, liquorice lovers will be able to purchase their favourite chocolate coated liquorice in 23 John Lewis stores across the UK and johnlewis.com. Alongside five products from the brand’s core range, including its most popular flavour D – SALT & CARAMEL, LAKRIDS BY BÜLOW is launching four flavours from the WINTER collection into John Lewis stores nationwide, available to purchase ahead of t
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
AUGUST 23, 2023
Step into many retail stores, and you’re greeted by an oasis of abundance and good cheer. This positive vibe is part and parcel of the shopper experience. But for many retailers – beneath the surface of radiance and polished interiors, a crisis looms. That illuminous lighting – it’s not cheap to run. Especially when staff outnumber customers.
Retail Focus
AUGUST 23, 2023
Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published Author | Visiting Lecturer. In the ever-evolving world of luxury branding, creating memorable experiences is paramount. Luxury brands are constantly seeking innovative ways to engage their clientele and reinforce their exclusivity. One avenue that has gained significant traction is the concept of pop-up stores.
Inside Retail
AUGUST 23, 2023
Discount retailer The Reject Shop has returned to profitability in FY23 as cash-strapped customers shop for lower-priced goods. Overall sales increased 5.8 per cent to $819.3 million with comparable stores sales growth up 4 per cent. Tax-paid profit grew 63.4 per cent to $10.3 million. Due to higher cost-of-living strains, the company says customers gravitated towards low-priced consumables that represent value.
Retail Focus
AUGUST 23, 2023
Amazon Fresh stores offer a wide selection of products, including Amazon’s private food brand ‘by Amazon’ and its premium grocery range, ‘Our Selection’, which offer hundreds of delicious items. Shoppers will find everyday staples in store from fresh produce, including British meat, poultry, responsibly sourced fish, dairy, fruit and veg, to bakery, freshly prepared meals and more, all at great prices.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
AUGUST 23, 2023
The retail sector shed more businesses on a net basis than any other industry sector last year, exposing a harsh environment for established traders and fresh entrepreneurs alike. The Australian Bureau of Statistics (ABS) released its count of business entries and exits for the 2022-2023 financial year on Tuesday, revealing the formation of 406,365 businesses, or 66,000 fewer than in 2021-2022.
Retail Wire
AUGUST 23, 2023
Unicomer Group, the major stakeholder in RadioShack, acquired the brand’s intellectual property and domains in about 70 countries, including the U.S., Canada, Europe, and China. This move follows Retail Ecommerce Ventures’ ownership of RadioShack’s IP, which licensed the brand for potential cryptocurrency ventures. Unicomer intends to push RadioShack’s growth in the U.S., leveraging its successful.
Cisco Retail
AUGUST 23, 2023
Some will say that DevNet started at Cisco Live! in May of 2014 when the event itself was celebrating its 25th anniversary. The 2nd floor of Moscone Center South provided the space for the very first DevNet Zone where the ragtag group of DevNet staff found themselves immersed in a sea of automation neophytes from the minute the doors opened. After scrambling for two months to prepare and a sleepless weekend hosting the very first DevNet hackathon, promoting Cisco technologies like MSE, Jabber, a
Retail Wire
AUGUST 23, 2023
Founded in 1983 by Jim Sinegal and Jeff Brotman, Costco, a members-only wholesale club, has risen to become the third-largest retailer in the world. The concept of the wholesale club was refined through earlier stores like FedMart, where Sinegal started his career and developed the membership model. Costco’s strategy of offering competitive prices through bulk.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Cisco Retail
AUGUST 23, 2023
How do we achieve success in this industry? It was the question I pondered 20 years ago when I set out to take my career to the next level and attain what few have: the Cisco Certified Internetwork Expert (CCIE) certification. Now leading the CCIE program as Cisco’s Director of Certifications, I’ve experienced firsthand the revolutionary impact of this program on my peers and the industry.
Retail Wire
AUGUST 23, 2023
Dick’s Sporting Goods has reported a 23% decline in quarterly net profits, attributing a significant part of the decline to high rates of inventory shrink due to theft. The CEO, Lauren Hobart, emphasized the severity of the issue and the impact it has on retailers across the industry and the country. The unexpected loss in.
Cisco Retail
AUGUST 23, 2023
How do we achieve success in this industry?
Retail Wire
AUGUST 23, 2023
Home Depot’s highly sought-after 12-foot skeleton has once again sold out online after its third and final restock of 2023, forcing enthusiasts to seek it in local stores. Priced at $300, the giant skeleton has been a recurring hit, with previous years also experiencing rapid sell-outs. Despite being marketed for Halloween, some customers have integrated.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
AUGUST 23, 2023
Tight cost control helped keep the department store in the black. But sales fell and customers remain under pressure.
Retail Wire
AUGUST 23, 2023
The warming climate in Sweden, referred to as the “year of global boiling,” is presenting unexpected opportunities for winemakers in the country. The rising temperatures have extended the growing season for vineyards by about 20 days, allowing for the cultivation of grapes that were previously thought impossible. While traditional wine-producing nations face challenges due to.
Retail Dive
AUGUST 23, 2023
The program has ballooned to 38 million members in one year. The retailer also opened 30 new off-mall stores in Q2 as it looks for growth.
Retail Wire
AUGUST 23, 2023
Macy’s has revealed that a decline in overseas tourists visiting the United States has adversely impacted its sales, with international visitors now constituting less than 2% of its total sales, down from 3% to 4% before the COVID-19 pandemic. The CEO, Jeff Gennette, shared this information during a post-earnings conference call, stating that Macy’s net.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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