Retail TouchPoints

APRIL 25, 2023

Klarna is introducing a portfolio of social media-esque capabilities on its platform, including a personalized shopping feed and smart shopping features. The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Shopping 261

Shopping Payment Services Advertising Finance 261

Inside Retail

APRIL 25, 2023

Ever since the pandemic shut down much of the retail and other industries, figures around retail crime have been steadily rising. With people more anxious and frustrated, customer aggression became more common, and with an ever deepening cost-of-living crisis (which includes increased prices at the till), theft is becoming more of an issue. So much so, that several retailers are starting to make more dedicated efforts to stamp it out.

Loss Prevention 244

Loss Prevention Checkout Department Stores Planning 244

Retail TouchPoints

APRIL 25, 2023

Canada Goose has named Matt Blonder as its first-ever Chief Digital Officer (CDO), one of five key appointments designed to drive the retailer’s five-year strategic growth plan. As CDO, Blonder will drive the brand’s digital innovation and manage teams responsible for developing the company’s digital roadmap across both new and existing channels, as well as the company’s IT and insights team.

Planning 254

Planning Consumer Management Marketing 254

Tokinomo

APRIL 25, 2023

Campaign corner Taste tester. In Hershey’s commercial , we find out that Lane, a kid, chose to dress up as a Hershey's taste tester for career day at his elementary school. His principal informed Hershey's about Lane's choice, and after a year, Hershey's surprised the school by making Lane their official taste tester. As a part of this surprise, Hershey's also shared their shakes with the teachers and students, creating a heartwarming experience.

Shopping 186

Shopping ATS Marketing 186

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

Drop-Shipping 223

Drop-Shipping Accessories Customer Experience Consumer 223

Inside Retail

APRIL 25, 2023

Sustainability-driven company Zolo has announced the launch of its Sustainable Tech Recycling program for businesses as part of its efforts to further the campaign towards environmental sustainability and carbon footprint reduction. The program provides businesses with a convenient and responsible way to recycle their old tech products in bulk, such as phones, laptops, and tablets, while also reducing the amount of waste sent to landfill.

130

130

Inside Retail

APRIL 25, 2023

The retail industry is never stagnant. Rather, it is in constant flux, with innovations shifting the way that industry players operate, and changing the way that consumers and traders interact with one-another. This can be seen by the adoption of QR codes – the use of which accelerated amid Covid-19 restrictions – self checkout in supermarkets and autonomous mobile robots, which are being utilised by major retailers for (among other things) logistical, supply chain and other inventory management

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

Retail TouchPoints

APRIL 25, 2023

Worn Again window display at Selfridges London (Source: Selfridges) Selfridges x Vinterior in-store experience (Source: Selfridges) Selfridges x Vinterior in-store experience (Source: Selfridges) Selfridges x Coach in-store Coachtopia experience (Source: Selfridges) By 2030, British department store Selfridges wants 45% of all its transactions to come from circular products and services through its “Reselfridges” ecosystem of resale, rental, repair, refill and recycling programs.

Fashion 207

Fashion Department Stores Outdoor Shopping 207

Inside Retail

APRIL 25, 2023

Are you preparing to reset your budgets? The upcoming weeks are a crucial time to reflect on past performance and make decisions about where to allocate your budget and resources for the next 12 months. But what if I told you there is one step that could help you approach this period with far greater clarity and confidence? Historical data is only one piece of the puzzle, investing in a Voice of Customer (VoC) Program will provide you with the benefit of foresight.

Customer Experience 130

Customer Experience Consumer Marketing ATS 130

Retail Wire

APRIL 25, 2023

Eighty-four drivers and dispatchers at Battle-Tested Strategies, part of the Amazon Delivery Service Partners program, have joined the Teamsters. The workers said they have a tentative labor agreement with Battle-Tested and a ratification vote will take place in the coming weeks. Amazon said it was cutting ties with Battle-Tested claiming the company “had a track record of failing to perform and had been notified of its termination for poor performance well before today’s (union) announcement.

ATS 130

ATS 130

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

APRIL 25, 2023

In tackling social issues, some brands take a patient approach while others adopt an impatient approach that is built on current and trendy social issues. Brands like Chobani remain steadfastly committed to a higher purpose – better food for more people and investing in social entrepreneurship – regardless of which hashtags are trending on social media.

Consumer 130

Consumer Marketing Customer Experience ATS 130

Retail Wire

APRIL 25, 2023

The U.S. Court of Appeals for the 9th Circuit ruled that a lower court got it right in 2021 when it ruled that Epic Games, the maker of Fortnite, had failed to prove that Apple’s App Store policies violate federal antitrust laws.

130

130

Retail Times

APRIL 25, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Klarna, a leading global retail bank, payments and shopping service is today showcasing a suite of new innovations as it celebrates its 18th birthday. The new products revealed today build on nearly two decades of innovation in the payments and shopping space.

Payment Services 98

Payment Services Shopping Consumer 98

Retail Wire

APRIL 25, 2023

Seventy-two percent of retailers believe consumers will be more price-sensitive this year, making it more difficult for them to pass on higher purchasing costs to customers, according to a survey by Boston Consulting.

Consumer 130

Consumer 130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Dezeen

APRIL 25, 2023

Lime-washed walls meet aluminium display fixtures in this minimalist studio and showroom that designer Hollie Bowden has devised for London brand Completedworks. Set over two floors of a former pub in Marylebone, it provides space for Completedworks to design and display its jewellery and ceramics, as well as to host an array of craft-focused classes.

Department Stores 97

Department Stores Marketing 97

Retail Wire

APRIL 25, 2023

Nestle raised prices by 9.8 percent in the first quarter helping the consumer packaged goods giant report a 5.6 percent revenue gain. Product volume sales were down 0.5 percent during the quarter. Nestle raised prices by 8.2 percent in 2022 and volume increased 0.1 percent.

Consumer 100

Consumer 100

Retail Dive

APRIL 25, 2023

The further workforce reduction comes amid a search for a permanent CEO and sales declines at all the conglomerate’s brands.

ATS 107

ATS 107

Retail Wire

APRIL 25, 2023

The Cyberspace Administration of China has unveiled draft rules requiring generative artificial intelligence technology to adhere to strict censorship rules set out by the Chinese Communist Party. ChatGPT is unavailable in China, but domestic alternatives have come to market.

Marketing 100

Marketing 100

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. In preparing for an upcoming speech, I worked with Anthony Demangone, CMO of the National Association of Federally Insured Credit Unions.

Customer Experience 86

Customer Experience Employee Engagement Marketing ATS 86

Retail Wire

APRIL 25, 2023

Bed Bath & Beyond has been known for decades for its blue percentage-off coupons. The retailer will no longer accept those as of tomorrow. Bed Bath & Beyond, which filed for Chapter 11 bankruptcy protection, is seeking a buyer for all or part of its business.

100

100

Retail Dive

APRIL 25, 2023

The e-commerce giant said the program has already detected hundreds of problematic accounts.

Accounting 120

Accounting 120

Retail Wire

APRIL 25, 2023

Tuesday Morning said that a sale of more than 200 locations to Hilco Global would likely mean the stores would be liquidated. Hilco outbid Global Management LLC for Tuesday Morning’s remaining locations. The liquidator’s bid still needs approval from the U.S. Bankruptcy Court in Fort Worth, TX.

Location 100

Location Management 100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

APRIL 25, 2023

The company added a chief transformation officer and promoted an executive to lead global stores as it looks to grow its footprint.

Promotions 96

Promotions 96

Retail Wire

APRIL 25, 2023

Yelp is using artificial intelligence tech to improve its search capabilities and short-form videos to bring user reviews to life. “Right now is a really exciting time for us, because we just see low-hanging fruit everywhere,” said Yelp co-founder and CEO Jeremy Stoppelman. “We have really trusted, unique content from consumers: millions and millions of reviewed local businesses, and if there’s one thing LLMs are good at, it’s summarizing and understanding content.

Consumer 100

Consumer ATS 100

Cisco Retail

APRIL 25, 2023

These days, many business-critical activities are happening at the edge, and without the ability to monitor critical assets you quickly lose track of the overall operational status.

ATS 80

ATS 80

Retail Dive

APRIL 25, 2023

Walmart, Amazon and especially Target have already been taking market share from the struggling home goods retailer for quite some time.

Marketing 92

Marketing 92

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

APRIL 25, 2023

Cisco, the leader in enterprise networking and security, unveils its vision and strategy for Extended Threat Detection and Response (XDR).

81

81

Retail Dive

APRIL 25, 2023

The store marks the direct-to-consumer luggage brand's first opening since 2021, with additional locations planned for 2023.

Location 93

Location Planning Consumer 93

365 Retail

APRIL 25, 2023

A new report by Deloitte in partnership with World Retail Congress , has launched today exploring how the fashion industry is using technology to power quick sustainability wins that can translate to long-term gains, both in and out of the boardroom. “It’s no secret that the retail industry has long been criticised for the toll it has taken on the planet – from production processes to consumption behaviors, and everything in between,” said Karla Martin, Global Fashion & Luxury Leader

Fashion 69

Fashion Consumer Apparel ATS 69

Retail Dive

APRIL 25, 2023

The retailer also cut the price of its membership in half ahead of the holiday season to entice more shoppers to join.

Promotions 90

Promotions 90

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience