Inside Retail

NOVEMBER 6, 2023

Rising inflation and interest rate hikes indicate a challenging peak period for many retailers with discretionary spending down on previous years. This makes it more critical than ever that every order received is processed reliably. Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience.

Shipping 130

Shipping Fulfillment Inventory Management Customer Experience 130

Retail TouchPoints

NOVEMBER 6, 2023

Aiming to make shopping for wellness products more interactive and personalized, GNC has transformed its Pittsburgh flagship into a more open and localized apothecary-style experience. The flagship, which opened on November 4, is in the historic Terminal Strip District of Pittsburgh — just a short walk from GNC’s headquarters. The 2,455-square-foot store has been redesigned to create an open and friendly environment for customers to not only shop but be fully immersed in the wellness experience.

Shopping 250

Shopping Visual Merchandising Customer Experience ATS 250

Inside Retail

NOVEMBER 6, 2023

In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.

Inventory Management 299

Inventory Management Promotions Management Shipping 299

Retail TouchPoints

NOVEMBER 6, 2023

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall. In addition to providing shoppers — who Figs refers to as “Awesome Humans” — with the opportunity to touch and try on products, the store, dubbed a “Community Hub,” will host events to celebrate health care professionals, provide programming on key issues impacting them and create opportunities for them to network and share their stories.

Apparel 247

Apparel Location Planning Marketing 247

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Inside Retail

NOVEMBER 6, 2023

A shock Melbourne Cup Day rise in the official cash rate has drawn scorn from retailers and commentators. The Reserve Bank today raised the rate by another quarter of a per cent to 4.35 per cent, the highest level since 2011, which mainstream media analysts calculate will add another $78 to monthly mortgage repayments on a typical $500,000, 25-year home loan.

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Consumer ATS 264

Tokinomo

NOVEMBER 6, 2023

Campaign corner Pantalones. Matthew McConaughey and his spouse, Camila, introduced their latest collection of alcoholic beverages, Pantalones Tequila. The inaugural advertisement for Pantalones Tequila showcases the married couple embarking on a pants-free motorcycle ride across a scenic agave plant field. Another visual in the promotional campaign presents the pair in relaxed attire, standing before a Pantalones Tequila-branded crimson backdrop.

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Advertising Promotions Marketing 247

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc. (that’s the retailer’s new corporate name) has appointed current President David Nielsen as interim CEO while the board of directors searches for a permanent replacement.

Home Furnishings 246

Home Furnishings Finance Consumer ATS 246

Inside Retail

NOVEMBER 6, 2023

Times might be tough for the average Australian – with research showing nine out of 10 consumers will seek better deals this Christmas – but they’re still planning to give gifts. Moreover, they are looking to personalise those gifts however they can, even if they purchase online, says Helen Marsh, co-founder of instant digital gift wrap service Gift Flick, who spoke with Inside Retail ’s Amie Larter in the latest of our Retail Untangled series, where we quiz industry leaders about current issues

Payment Services 246

Payment Services Consumer Fulfillment Shopping 246

Retail TouchPoints

NOVEMBER 6, 2023

Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids As the 2023/2024 season tips off, the National Basketball Association (NBA) has opened its second U.S. flagship store in Houston with the help of sports apparel and collectibles retailer Lids and its majority owner Fanatics.

Sporting Goods 234

Sporting Goods Apparel Shopping Marketing 234

Inside Retail

NOVEMBER 6, 2023

Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. Inside Retail : Why did you decide to join Toys ‘R’ Us ANZ as CEO? Can you share your vision for the company’s future, and what’s likely to change/stay the same under your tenure?

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Planning Fulfillment Management Marketing 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

NOVEMBER 6, 2023

2023 was a critical year in Princess Polly ’s growth story. After a successful partnership with Pacsun, the fashion brand opened its first U.S. store in September — the first step in a much larger global vision that extends into 2024. But Princess Polly isn’t focused solely on being in more stores; the Australia-based retailer has multiple priorities that “reflect a holistic approach to growth and sustainability ,” according to Courtney Dres, Chief Merchandising Officer of Princess Polly in an i

Wholesale 209

Wholesale Fashion Consumer Marketing 209

Retail Wire

NOVEMBER 6, 2023

Uber and Lyft drivers have reached their destination with the settling of this lawsuit.

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Retail TouchPoints

NOVEMBER 6, 2023

NBCUniversal has teamed up with Walmart in a new commerce partnership that will allow Bravo fans to shop during programming on the network’s Peacock streaming service for the first time. The partnership will kick off with an integration in the Bravo reality series Below Deck Mediterranean , which takes viewers behind the scenes with the crew and guests on a superyacht during charter season.

Advertising 208

Advertising Shopping Fashion Returns 208

Retail Wire

NOVEMBER 6, 2023

Companies in the logistics sector are bracing for a relatively calm peak holiday shopping season.

Shopping 260

Shopping 260

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement.

Shipping 182

Shipping Department Stores Fulfillment Shopping 182

Retail Wire

NOVEMBER 6, 2023

PepsiCo executive Hugh Johnston has been appointed as the new chief financial officer of The Walt Disney Company.

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Inside Retail

NOVEMBER 6, 2023

Fashion brand Country Road is looking to inject another $500,000 into businesses working to mitigate the impact of climate change this year, following the launch of its Climate Fund last October. Now in its second year, the fund aims to deliver $1.5 million in grants over the course of three years to companies that are reducing greenhouse gas emissions and building Australia’s climate resilience across a number of key pillars: biodiversity, circularity, technological innovation, and supporting

Fashion 130

Fashion Management ATS Accessories 130

Retail Wire

NOVEMBER 6, 2023

Will a Starbucks union ever become a reality amidst these new pay increases?

Planning 246

Planning 246

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

NOVEMBER 6, 2023

Glossier. Glossier. Glossier. For the past few months, the beauty industry has been buzzing about the Gen Z-favourite makeup, skincare, and lifestyle brand, Glossier. Especially since Marisa Meltzer’s book, Glossy: Ambition, Beauty, and the Inside Story of Emily Weiss’s Glossier , was released in September. In the book, Meltzer, a New York-based journalist and author who has been covering the beauty and fashion industry for almost two decades, explores the origin and evolution of the vira

Shipping 130

Shipping Consumer Accounting Fashion 130

Retail Wire

NOVEMBER 6, 2023

These Tyson Foods nuggets might need to go temporarily extinct.

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Retail Gazette

NOVEMBER 6, 2023

Aldi has released its Christmas advert for 2023 with a Willy Wonka-themed twist, starring its beloved character Kevin the Carrot. This will the be the eighth year that Kevin and his friends have starred in the German discounter’s festive campaign. The ad, created by advertising agency McCann, opens with five lucky winners – including Kevin – waiting to enter William Conker’s gravy-filled wonderland.

Supermarket 113

Supermarket Advertising Marketing ATS 113

Retail Wire

NOVEMBER 6, 2023

Bed Bath and Beyond's CEO steps down after an activist hedge fund called for his ouster.

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147

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

365 Retail

NOVEMBER 6, 2023

In a significant move aimed at enhancing customer experience and convenience, the Post Office has entered into a partnership with leading parcel delivery company DPD. This collaboration is set to introduce an innovative Buy-In-Branch parcel service, strategically timed to begin in select branches during the peak Christmas delivery season. This service is designed to complement the Post Office’s recent initiative, Parcels Online, which allows customers to compare and purchase shipping optio

Drop-Shipping 112

Drop-Shipping Shipping Location Returns 112

Retail Wire

NOVEMBER 6, 2023

Elon Musk has entered the competitive arena of AI-powered chatbots with the launch of “Grok,” a sophisticated artificial intelligence tool.

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Hyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback.

Customer Experience 111

Customer Experience Kiosk Location 111

Retail Gazette

NOVEMBER 6, 2023

Promises made by Boohoo to produce its clothes fairly and ethically at its new Thurmaston Lane plant in Leicester have been broken, according to BBC’s Panorama. An undercover reporter at the fast fashion retailer’s Manchester HQ saw evidence of staff pressuring suppliers to drive prices down, even after deals had been agreed. It comes after the business pledged to overhaul its practices in 2020 as it promised to change the way it operated, launching its “Agenda for Change”

Fast Fashion 108

Fast Fashion Fashion ATS 108

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Cisco Retail

NOVEMBER 6, 2023

Cisco Partner Summit 2023 marks a significant moment—and the ideal stage for us to proudly unveil the victors of Cisco’s sixth annual global Partner Innovation Challenge.

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Retail Gazette

NOVEMBER 6, 2023

Wilko chiefs should be brought in front of the Business and Trade Select Committee to answer questions over the retailer’s collapse, the GMB union has demanded. Last week, trade union GMB wrote to committee chairman Liam Byrne MP to call for a special emergency session to hold the retailer’s chiefs to account after 10,000 jobs were lost following its collapse.

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Accounting Location Planning Management 104

RIS News

NOVEMBER 6, 2023

The arts and crafts retailer’s new digital platform offers a variety of categories including jewelry, home décor, art, accessories, crafting arts, bath and beauty, and clothing. Get the details.

Jewelry 102

Jewelry Accessories 102

Retail Dive

NOVEMBER 6, 2023

The free membership will still have perks like exclusive deals and hot drinks. But the 5% off markdown announced last year disappears in February.

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Markdowns 113

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience