Retail TouchPoints

SEPTEMBER 28, 2023

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook , Instagram , Messenger and WhatsApp , at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its line of smart glasses with Ray-Ban — the company has clearly shifted its focus to this year’s hottest technology, AI.

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Inside Retail

SEPTEMBER 28, 2023

Athletic giant New Balance has altered its sourcing policies, aiming to phase out its use of kangaroo skins and halt sales of kangaroo-based shoes by next December. The move comes after Nike and Puma announced plans to stop the use of wildlife skins to make soccer cleats earlier this year. Nike said it will halt sourcing and sales of kangaroo skins by the end of this year. “… There’s no question that the decisions will diminish the financing of the commercial massacres of kangaroos in the

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Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with custo

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Inside Retail

SEPTEMBER 28, 2023

Footwear retailer Accent Group has opened a Nude Lucy store at Westfield Miranda in NSW, the group’s 800th store. The new store opening is part of the Accent Group’s plan to expand the footprint of all of its 15 brands as it sees a strong return on investment in brick-and-mortar retail. “Staying focused on the basics like real customer satisfaction, add-on sales and always looking for opportunities has been instrumental for our success to date,” said Daniel Agostinelli, CEO at

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 28, 2023

Convenience store chain Wawa has unveiled its first “next generation” store design, in Henrico, Va., to showcase the company’s focus on designing for efficiency, and has revealed more details on its store expansion plans in Ohio and Kentucky. The new exterior design for the Virginia store has a defined centered entry point, a “V”-shaped column and a cantilever roof canopy.

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Inside Retail

SEPTEMBER 28, 2023

GameStop names billionaire Ryan Cohen as CEO in turnaround push By Aditya Soni of Reuters GameStop on Thursday named billionaire Ryan Cohen as its CEO and chairman, tightening the activist investor’s grip on the ailing video game retailer that he intends to turn around. The brick-and-mortar retailer that once attracted gamers has struggled in the age of online downloads, drawing it to the heart of a clash in 2021 between hedge funds betting on its demise and retail traders pumping up its p

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Inside Retail

SEPTEMBER 28, 2023

GameStop names billionaire Ryan Cohen as CEO in turnaround push By Aditya Soni of Reuters GameStop on Thursday named billionaire Ryan Cohen as its CEO and chairman, tightening the activist investor’s grip on the ailing video game retailer that he intends to turn around. The brick-and-mortar retailer that once attracted gamers has struggled in the age of online downloads, drawing it to the heart of a clash in 2021 between hedge funds betting on its demise and retail traders pumping up its p

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Retail TouchPoints

SEPTEMBER 28, 2023

VC firm Sycamore Partners will purchase Chico’s FAS for $1 billion in a deal that will take the apparel retailer private. Shareholders will receive $7.60 per share in cash, representing a 65% premium to the company’s closing stock price on Sept. 27, 2023, the last trading day prior to the transaction. Chico’s operates more than 1,200 stores in the U.S. and sells internationally via 58 franchise locations in Mexico.

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Inside Retail

SEPTEMBER 28, 2023

Despite improvements in technology making it easier than ever to stay in touch with loved ones, loneliness is on the rise. Earlier this year, the US Surgeon General, Dr Vivek Murthy, declared loneliness a public health epidemic. And with a growing number of businesses adopting remote and hybrid working arrangements, as well as a labour force with new priorities following the Covid-19 pandemic, this issue is impacting workplaces, too.

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Retail TouchPoints

SEPTEMBER 28, 2023

Just months after firing its previous CEO, Matt Furlong, GameStop has named Ryan Cohen to the post, adding the title to his roles as the company’s President and Chairman of the board of directors. In an unusual move, Cohen, an activist investor and Co-founder of Chewy , will receive no salary. GameStop generated net sales of $1.16 billion during its Q2 2023, which ended July 30, a 2.4% increase over the same period the previous year.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

SEPTEMBER 28, 2023

Retailers, including Foot Locker and CVS, are appointing chief customer officers (CCOs) in response to changing consumer behavior and slumping sales. CCOs focus on the entire shopping journey, aiming to strengthen brand-consumer relationships and drive loyalty. This shift represents an evolution rather than an elimination of the CMO role, with the CCO tasked with building.

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Retail Gazette

SEPTEMBER 28, 2023

John Lewis Partnership in understood to be in talks about raising as much as £150m from a sale and leaseback deal of a dozen Waitrose supermarkets. The business will begin marketing the stores from next week, which are predominantly located in the south of England with 20-year inflation-linked leases, Bloomberg reported. CBRE is understood to be acting as property agent, but sources told the publication that there was no certainty a deal would take place.

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Retail Wire

SEPTEMBER 28, 2023

Walmart is removing self-checkout lanes from at least three stores in Albuquerque, New Mexico, replacing them with staffed checkout counters to enhance the shopping experience. Walmart spokesperson Josh Havens stated that the move is part of their continuous effort to improve customer service. The company has also previously mentioned plans to provide hands-on assistance to.

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Cisco Retail

SEPTEMBER 28, 2023

Zero trust network access (ZTNA) is the ideal alternative to cellular gateways and VPN solutions for remote access. But in OT environments, ZTNA needs to be distributed.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 28, 2023

Nike’s iconic Jordan brand, a significant revenue driver for the company, is facing a decline in resale value according to data from Altan Insights. On platforms like StockX, the premium paid on new releases of Nike’s Air Jordan 1 Retro High has dropped from 61% in 2020 to 4% in 2023. This has raised concerns.

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Retail Dive

SEPTEMBER 28, 2023

The agreement strikes a deal that eluded the private equity firm four years ago, despite repeated attempts then to acquire the women’s apparel retailer.

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Retail Wire

SEPTEMBER 28, 2023

Billionaire entrepreneur Ryan Cohen, co-founder of Chewy, has taken over as the CEO of GameStop, where he already held the position of executive chairman. Cohen, who owns a 12.1% stake in the company, succeeded former CEO Matt Furlong, who was dismissed after the company reported a larger-than-expected quarterly loss. Cohen won’t be receiving a salary.

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Retail Gazette

SEPTEMBER 28, 2023

Sainsbury’s has become the first UK supermarket to replace the plastic packaging on its own-brand kitchen towels and toilet rolls with a paper version. The supermarket said the move was the biggest plastics reduction it had made in its grocery business so far, saving around 485 tonnes of plastic each year. The paper packaging will launch across 27 products in-store and online from this week.

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Supermarket 113

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

SEPTEMBER 28, 2023

Costco has introduced the sale of 1-ounce gold bars, according to the company’s CFO, Richard Galanti. These gold bars, sourced from reputable refineries like South Africa’s Rand Refinery and Switzerland’s PAMP Suisse, are priced at $1,949.99 and $1,979.99, respectively. Galanti noted that these gold bars are consistently selling out within a few hours of being.

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Retail Gazette

SEPTEMBER 28, 2023

Asda has taken aim at M&S as part of its new ‘Taste Match’ campaign to promote product quality. According to the supermarket, hundreds of its products were voted “as tasty” or “tastier than” their M&S equivalents but at a lower cost. The grocer’s latest campaign claims it houses products with ‘M&S taste at Asda price’ following thousands of independent blind taste tests.

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Retail Wire

SEPTEMBER 28, 2023

Peloton and Lululemon have struck a five-year global partnership, causing Peloton’s shares to surge by 16.7% in aftermarket trading. This agreement designates Peloton as the exclusive digital fitness content provider for Lululemon Studio, starting in early 2024, while Lululemon will become Peloton’s primary athletic apparel partner. As part of this move, Lululemon has decided to.

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Dezeen

SEPTEMBER 28, 2023

Chinese studio Neri&Hu has completed a store interior for Ms MIN in Shanghai , China, to showcase the fashion brand's diverse use of materials. Located at the Taikoo Li shopping complex in central Shanghai, the 195-square-metre store was designed to evoke a sense of traditional home-based atelier that places materials and craftsmanship at its centre.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

SEPTEMBER 28, 2023

Chico’s FAS, the Florida-based apparel company, is set to go private in a $1 billion acquisition by private equity firm Sycamore Partners. The deal, expected to close by Q1 2024 pending shareholder approval, offers Chico’s shareholders a significant premium at $7.60 per share in cash.

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Retail Gazette

SEPTEMBER 28, 2023

Frasers Group, Primark and TK Maxx are among the retailers scouting former Wilko outlets for new stores. According to Drapers, Mike Ashley’s retail empire is in discussions with landlords about several ex-Wilko properties for its Sports Direct fascias, with a particular interest in retail park locations. Primark is understood to be exploring multiple sites belonging to the collapsed retailer with a focus on high streets, which could help the retailer test smaller-format stores.

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Retail Wire

SEPTEMBER 28, 2023

Champion, the iconic sportswear brand known for outfitting NBA legends like Michael Jordan and hip-hop icons like 50 Cent, is facing declining sales and potential sale consideration by parent company HanesBrands. While Champion’s legacy dates back over a century, its recent popularity surge among millennials and Gen Zers couldn’t prevent a decline in sales amidst.

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Retail Gazette

SEPTEMBER 28, 2023

Asda has made several changes to its commercial function at its head office in Leeds as it sets its sights on becoming the UK’s second-largest grocer. The supermarket said it was introducing eight new integrated business units to cover the different areas of the operation, which will all be led by a director who has full responsibility for sales and profitability in their sector.

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

SEPTEMBER 28, 2023

Peloton will be Lululemon’s digital fitness content provider, and co-branded apparel will start selling through Peloton in select locations starting in October.

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Retail Gazette

SEPTEMBER 28, 2023

The British Property Federation (BPF) has called on the government to extend the period of business rates relief to 12 months and reintroduce a 50% rate cut for long-term empty stores in a bid to revitalise the high street. Owners of vacant shops currently have a three-month exemption from business rates to upgrade stores as necessary and re-let them to a new tenant.

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Retail Times

SEPTEMBER 28, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Ring in the end of the summer months with Champagne Laurent-Perrier’s brand new Cuveé Rosé Petal Robe, the ultimate table centerpiece that can be re-used to encase the iconic Laurent-Perrier Cuveé Rosé bottle.

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Retail Customer Experience

SEPTEMBER 28, 2023

By pivoting the focus toward fostering customer loyalty, accumulating first-party data, and crafting personalized experiences, retailers can not only navigate a transition to a cookie-less future but emerge more resilient.

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Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience