Wed.Feb 14, 2024

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The Body Shop in Crisis: Administration Looms, Jobs and Stores at Risk

Retail Wire

The Body Shop, a well-known skincare and cosmetics retailer founded by Anita Roddick in the 1970s, has appointed administrators, leading to concerns over the business's future.

Shopping 148
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R.M. Williams crafts quality and service from people and tech

Inside Retail

Investing in its people and technology to give the customer the best possible experience has been paramount for heritage Australian brand R.M. Williams since Tattarang, the private investment company owned by mining magnates Andrew and Nicola Forrest, acquired the business from L Catterton in 2020, returning the bootmaker to full Australian ownership for the first time since 2013.

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Dole Salad Kit Recall Due to Listeria Concerns

Retail Wire

Yet another popular convenience food is being recalled due to Listeria concerns. Dole Salad Kits may have been contaminated with the virus, and the company has called for a recall of the affected products.

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New Crocs and Famous Footwear Product Drop Supports U.S. Foster Youth

Retail TouchPoints

It’s fair to say that Crocs has mastered the art of the product drop, collaborating with obvious (and not-so-obvious) partners on exclusive designs and collections. The casual footwear brand’s latest venture is with retail partner Famous Footwear. They’re launching two exclusive designs to support the Ticket to Dream foundation, a non-profit organization dedicated to providing support and opportunity for kids in foster care and their foster families.

ATS 263
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Wesfarmers’ revenue grows amid higher Bunnings, Kmart sales

Inside Retail

Wesfarmers has witnessed higher net income and revenue in the fiscal first half amid better sales across the Bunnings Group, Kmart Group, and Officeworks channels. However, sales of its e-commerce arm Catch, plunged 29 per cent. The conglomerate’s net income rose 3 per cent to $1.43 billion as revenue grew 0.5 per cent to $22.67 billion. Earnings before interest and taxes after interest on lease liabilities increased 1.4 per cent to $2.08 billion.

Consumer 255
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Express Launches Debt Restructuring Effort in Bid to Avoid Bankruptcy

Retail TouchPoints

Amid declining sales, apparel retailer Express has hired restructuring adviser M3 and law firm Kirkland & Ellis to help restructure nearly $280 million of debt, according to the Wall Street Journal , which cited people with knowledge of the matter. If the company is unable to successfully restructure its debt, a bankruptcy filing could be imminent.

Apparel 255

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Target Reducing Self-Checkout Hours in Certain Stores To Fight Missing Inventory

Retail Wire

Challenges with Target's self-checkout lanes continue as the retailer is cutting down the hours of operation at some of its stores.

Checkout 280
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Staples to Deploy AI-Powered Robotic Picking in Fulfillment Centers

Retail TouchPoints

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. The solution provider’s RightPick system is powered by advanced hardware, a sensor suite and RightPick AI software designed for a wide range of warehouse tasks. “We have always valued automation, and we see it as the future of ecommerce picking,” said Amit Kalra, Chief Supply Chain Officer at Staples in a statement.

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Instacart Cuts 250 Jobs as Stock Falls

Retail Wire

Instacart, the grocery delivery retailer, made a new move on Tuesday, slashing about 250 jobs, which amounts to approximately 7% of its workforce.

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How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

Retail TouchPoints

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. The site, aimed at bringing off-price inventory from Simon’s malls online, now features more than 300 brands and as of last September, sales were up 100% year over year.

Shopping 195
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Amazon Prime Subscriber Files Lawsuit Over Ads on Prime Video

Retail Wire

A California-based Amazon Prime subscriber recently filed a class action lawsuit against the company over its implementation of advertisements on Prime Video.

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Shoplight Tackles the Throw Away Culture in Retail Lighting

Retail Focus

Retail is fast paced. Trends evolve rapidly, seasons swiftly come and go, and the perpetual push to create and satisfy demand is the norm. The practicalities of the retail sector means that lighting fixtures are often removed at speed as retailers regularly refurbish stores and exit premises as leases expire. Contractors must get in and out quickly.

Planning 147
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William Post, Creator of Pop-Tarts, Dies at 96

Retail Wire

William Post created the shelf-stable snack treat in 1964 with just four original flavors.

ATS 265
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Instacart Lays Off 250 in Move to Streamline and Focus on Growing Retail Media Business

Retail TouchPoints

Instacart has laid off 250 employees in a move to “reshape” the newly public company, as it looks to “focus on our most promising initiatives and execute more efficiently to a flatter organization,” said CEO Fidji Simo on a call detailing the grocery tech company’s Q4 and full year 2023 results. Simo also shared that three top executives — COO Asha Sharma, CTO Varouj Chitilian and Chief Architect JJ Zhuang — were leaving the company.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Valentine’s Day Sweets Significantly Priced Up

Retail Wire

Buying Valentine's Day-themed candy seems to come with a higher-than-normal price tag this year.

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Flight of fancy: Why this unique design trend is taking off

Inside Retail

Setting up retail stores or restaurants in unusual places is a neat way to differentiate: even if the product isn’t special, the novelty of browsing, buying or dining in an unconventional space has appeal. Themed experiential restaurants typically don’t need unconventional buildings; instead they use creative design inside and outside conventional ones: Rainforest Café, Amazon Café, Cheesecake Factory, Cabbages and Condoms and hundreds of other concepts.

Shopping 130
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Paramount Global Layoffs Affect CBS News Reporters

Retail Wire

Reports reveal that Paramount Global's recent layoff spree, which saw 800 jobs cut, including several CBS News reporters, has sparked controversy.

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Better than Botox? How The Skin Bar is tapping into a niche skincare trend

Inside Retail

After five successful clinic openings in Sydney, The Skin Bar has found a home for its sixth branch in Melbourne’s Armadale. The expansion from New South Wales to Victoria follows a successful pop-up in St Kilda and comes as founder Samantha Appel continues to buck the trend among skincare clinics with her non-invasive approach and firm stance against injectables.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Swissport Ships 9,000 Tons of Roses for Valentine’s Day

Retail Wire

When Valentine's Day approaches, the world's craving for fresh roses reaches its peak. Swissport, a leader in the global logistics arena, orchestrates the movement of over 9,000 tons of these love tokens through its acclaimed Flower Corridor, spanning from the Kenyan highlands to Europe.

Shipping 130
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How to get your team to collaborate as one

Inside Retail

No leadership team, no leadership cohort and no enterprise can fully achieve its potential without working as one. Every leader knows this to be true but do they know how to do it? The starting point is the recognition that working as one is about sharing, because without sharing, there will inevitably be waste, missed opportunities, disengagement and the risks that come from silos and poorly executed strategies.

Location 130
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A Flight Attendant Strike for Better Pay and Conditions Is Underway

Retail Wire

Flight attendants across Southern California and numerous airports nationwide staged demonstrations to push for improved wages and working environments. The protest, organized as part of a Worldwide Flight Attendant Day of Action, saw picketers gathering at Los Angeles International Airport, John Wayne Airport in Santa Ana, and Ontario International Airport.

ATS 130
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The Body Shop: What went wrong for the pioneering beauty chain?

Retail Gazette

The Body Shop owner Aurelius called in administrators for the retailer’s UK operations on Tuesday, just weeks after snapping up the business. Administrator FRP said the move would “accelerate restructuring” of the retailer, which covers around 200 stores nationwide, providing it with “ the stability, flexibility and security to find the best means” of securing its future.

Shopping 118
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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11 digitally native retailers that could file for bankruptcy in 2024

Retail Dive

While off to a slower start than 2023, filings are expected to continue in the industry, especially among many direct-to-consumer brands.

Consumer 138
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Asda’s Issa brothers borrowed £5.6m from EG Group to repay private jet loans

Retail Gazette

Asda’s billionaire owners have borrowed millions of pounds from their petrol forecourt business to repay debt that was taken out to buy two private jets. EG Group lent Mohsin and Zuber Issa’s personal private jet companies £5.6m in 2022, corporate filings show, on top of the £31m in unsecured loans it gave them to buy the planes in 2018, The Financial Times reported.

Finance 113
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Away lays off 25% of internal staff

Retail Dive

The DTC luggage brand is undergoing a reorganization that also includes "the elimination of a traditional executive team structure.

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Dunelm profit and sales rise as it wins new customers

Retail Gazette

Dunelm saw an uplift in profit and sales during its first half, as it continued to grow its market share. Profit rose 4.8% for the half to 30 December to reach £123m for the home furnishings retailer as sales advanced 4.5% to £872m. The business saw a 4.2% spike in its number of active customers as well as increased transaction frequency, as it said its “strengthened customer offer” drove growth across its categories and channels.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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The Managed Services Surge: Insights from Cisco Live EMEA

Cisco Retail

Cisco Live EMEA 2024 is now in the books—what an incredible four days! The atmosphere was alive with the anticipation of the innovation and opportunity that lies ahead of us.

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B&Q owner Kingfisher sets new 2030 apprenticeship and qualification target

Retail Gazette

Kingfisher has unveiled a new target for 20,000 colleagues to have completed an apprenticeship, traineeship or formal qualification by 2030. It comes after the international home improvement retailer exceeded its current learning target two years early, with employees completing over 6.6 million skills for life learning hours since 2019/20, ahead of its target of five million hours by 2025.

Finance 106
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Neiman Marcus Bolsters E-Commerce, Slashes Asset Management Time by 75%

RIS News

For retailer Neiman Marcus, product images were a piece of the e-commerce pie that needed refining. Learn how a tech partnership resulted in an optimized user experience.

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Owner Aurelius first in line for payout from The Body Shop administration

Retail Gazette

The Body Shop owner Aurelius is first in line for a payout after it put the business into administration, despite previously pledging to “drive operational improvements and re-energise” the company. The investment company is set to leave other parties with losses after it solidified its position as the brand’s top creditor before going on to break-up the business, placing 2,000 jobs at risk, according to The Times.

Shopping 104
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio