Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs. Results from Retail TouchPoints’ most recent Store Design and Experience Survey reaffirm this shift: while a little more than one-third of respondents

Beauty and Health 303

Beauty and Health Consumer Visual Merchandising Marketing 303

Retail Wire

MAY 3, 2023

Nordstrom is closing its Nordstrom Rack store in San Francisco on July 1 and its namesake department store by the end of August. “Decisions like this are never easy, and this one has been especially difficult,” said Jamie Nordstrom, the retailer’s chief stores officer. “We’ve spent more than 35 years serving customers in downtown San Francisco, building relationships with them and investing in the local community.

Department Stores 265

Department Stores Marketing 265

Retail TouchPoints

MAY 3, 2023

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure. “BGC places a priority on customer service, and we’re looking for ways to leverage technology to improve the experience for our customers,” said Shawn Sedate, CIO of BGC in a statement.

Payment Services 273

Payment Services Checkout Location Planning 273

Inside Retail

MAY 3, 2023

Retail spending rose 5.4 per cent year-on-year in March as consumers spent more than $35.3 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Cafes, restaurants and takeaway sales were up 17 per cent followed by food sales at 8.6 per cent, department store sales at 4.7 per cent and clothing, footwear and accessories sales at 3.6 per cent.

Department Stores 246

Department Stores Accessories Accounting Consumer 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment. There is greater demand for transparency and active participation in sustainable practices from retailers across the spectrum, and consumers, especially Gen Z, are holding brands accoun

Visual Merchandising 266

Visual Merchandising Consumer Inventory Management Customer Experience 266

Inside Retail

MAY 3, 2023

Julie Mathers and a New Zealand-based online wellness retailer HealthPost have acquired the Flora & Fauna and Nourished Life brands from BWX, the beauty giant that collapsed a month ago. Mathers, who established Flora & Fauna in 2014, has teamed up with HealthPost, to register a new company in New Zealand called The Future Collective. The new entity will acquire the assets of BWX Digital including IP, websites, data, goodwill and stock across both brands.

Beauty and Health 245

Beauty and Health Health & Wellness ATS 245

Inside Retail

MAY 3, 2023

As the world’s second-largest economy and the largest exporter, China plays a significant role in global supply chains. However, with the rapid expansion of China’s manufacturing sector and its integration into the global economy, there are also inherent risks that businesses need to consider. In recent years, the Covid-19 pandemic exposed the vulnerability of supply chains, and the ongoing trade tensions between China and other major economies have added further complexity and unce

Shipping 130

Shipping Location Planning Marketing 130

Retail TouchPoints

MAY 3, 2023

Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. this year as it aims to hit the 1,000 -store mark by 2027, Chairman and CEO Michael Casey said on the company’s Q1 2023 earnings call. Carter’s currently operates nearly 800 stores across the country. The 50 new stores will be offset by the closure of approximately 10 stores this year when their leases expire.

Planning 245

Planning Specialty Retailers Apparel Accounting 245

Inside Retail

MAY 3, 2023

Reports have been circulating for more than a month now that Thailand’s Central Group is in talks with Vietnam’s Vincom Retail that could lead to the Thai company buying a majority stake. Central, which already operates the Big C chain in Vietnam, would be a good strategic fit with Vincom; indeed, Central has the same dominant position in the Thai market that Vincom has in Vietnam, as a Thai mall developer, and operator of supermarkets (Tops), department stores (Central and Robinson) and a host

Home Furnishings 130

Home Furnishings Sporting Goods Department Stores Location 130

Retail TouchPoints

MAY 3, 2023

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. Still, many questions remain. How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience?

Customer Experience 245

Customer Experience Target Market Marketing Management 245

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

MAY 3, 2023

Giant Eagle interim CEO Bill Artman says the grocer has “to get better” to win back customers who have left it to shop at Walmart and other stores. The chain has recently cut the prices on 800 items as part of its “Price Lock” promotion running through Aug. 9. It also brought back its printed circular this week.

Grocer 130

Grocer Planning Promotions Shopping 130

Retail TouchPoints

MAY 3, 2023

Aldi will open 120 new U.S. stores this year, maintaining aggressive growth despite many retailers slowing down their expansions in the face of economic uncertainty. The additions will bring Aldi’s U.S. store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., with an emphasis on the Southeast. The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that

Grocer 230

Grocer Planning Location Customer Experience 230

Retail Focus

MAY 3, 2023

New data from Wunderkind , the leading performance marketing solution that scales one-to-one messages for retailers and brands, has revealed that black holes in retailers’ shopper identification capabilities are hampering personalisation efforts, and leaving revenue opportunities on the table. Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience.

Returns 130

Returns Checkout Promotions Consumer 130

Retail Wire

MAY 3, 2023

Kraft has introduced its new line of frozen meals under the HomeBack 425°/:30 brand. The line includes five main meals, five starchy sides and five vegetables that can be mixed and matched for meal prep. The items are not microwaveable and must be cooked in an oven at 425° for 30 minutes, as the brand’s name suggests.

ATS 100

ATS 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

MAY 3, 2023

The department store’s investments are hitting its bottom line, but could fuel its comeback, according to owner Simon Property Group’s CEO.

Department Stores 124

Department Stores 124

Retail Wire

MAY 3, 2023

The number of job openings in March fell to 9.6 million, according to the Labor Department. It was the third straight month that job openings fell. “The labor market has been, through Q1, a resilient anchor for the economy,” said Aaron Terrazas, chief economist at Glassdoor. “But we’re getting more and more signals that those foundations are really starting to tremble.

Marketing 100

Marketing ATS 100

Retail Times

MAY 3, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A leading award scheme that celebrates the achievements of young Asian people in Yorkshire is now open for entries. The Yorkshire Young Achiever Awards – known as “the YAYAs” – are in their fourth year and have grown into a key event in the Yorkshire and UK awards calendar.

ATS 110

ATS 110

Retail Wire

MAY 3, 2023

Bankrupt Bed Bath & Beyond has filed a complaint with U.S. maritime regulators alleging that Orient Overseas Container Line engaged in “brazen price gouging and profiteering” to the tune of $31.7 million in extra freight charges. The company seeks to recoup the costs as it goes through its bankruptcy proceedings.

100

100

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Dive

MAY 3, 2023

The retail giant has been ditching its e-commerce acquisitions for years to refocus on its core. But it could also mean a fresh start for Eloquii and Bonobos.

127

127

Retail Wire

MAY 3, 2023

Starbucks reported a 12 percent jump in U.S. same-store sales during the second quarter as customer traffic increased six percent. The coffee giant outperformed expectations for both its domestic and global business. Starbucks CFO Rachel Ruggeri said the company’s performance was particularly noteworthy “given the seasonality pressures” the chain typically deals with during the second quarter.

100

100

Indigo 9 Digital

MAY 3, 2023

By Tricia McKinnon “History is one long processional of crazy ideas,” said Phil Knight, co-founder and former CEO of Nike. There are a few brands that make everything look so easy. Nike is one of them. Nike has faced a lot of competitors throughout its history, from Adidas to Under Armour but it keeps rising to the top making more than any of them with sales of $46.7 billion in its 2022 fiscal year.

Marketing 98

Marketing Consumer Retail Trends ATS 98

Retail Wire

MAY 3, 2023

Bluetooth tracking devices were created to help people find lost keys, laptops, luggage and other important items. The devices have been misused in some instances, which has led Apple and Google to propose setting standards to fight unwanted tracking using AirTag, Chipolo, Pebblebee, Tile and other devices. “These new standards will minimize opportunities for abuse of this technology and decrease the burden on survivors in detecting unwanted trackers,” said Erica Olsen, senior director of the Na

100

100

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Cisco Retail

MAY 3, 2023

This year marks the sixth annual global Cisco Partner Innovation Challenge and our continued celebration of the extraordinary innovative talent within our partner community.

98

98

Retail Wire

MAY 3, 2023

This week marks the beginning of Amazon.com workers returning to their offices at least three days a week. The return of Amazon workers will bring thousands of people to Seattle’s downtown. Not all Amazon employees are happy with the new plan. A signed petition by workers claims that at least 30,000 did not agree with the company’s return to work policy.

Returns 100

Returns Planning ATS 100

Shopify

MAY 3, 2023

Finding and hiring good employees is difficult. This guide will walk you through how to hire your first employee, with tips and examples along the way.

98

98

Retail Dive

MAY 3, 2023

David Simon still sees growth potential in the retailers owned by the mall REIT, though that portfolio swung to a loss in Q1.

110

110

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Shopify

MAY 3, 2023

The number of contactless payments is on the rise. Here’s a rundown of what they are, how they work, and how to accept them.

98

98

Retail Dive

MAY 3, 2023

The tie-up, which lands the company’s products on the airline’s domestic flights, comes as the demand for low- and no-alcohol beverages rises.

97

97

LS Retail

MAY 3, 2023

©iStock/Liudmila Chernetska “International expansion has long been a part of our strategy,” said Sumit Singh, Chewy’s CEO, during the [most recent earnings] call. “It was a matter of when, not if Chewy would take our superior value proposition into new geographies.” Details about which markets Chewy plans to expand to were scarce but Singh said the company is considering “entry markets that possess attractive characteristics for our initial international expansion plans.

Planning 76

Planning Marketing 76

Retail Dive

MAY 3, 2023

The Digital Design Studio kiosk is being piloted at the home company’s AllModern store in Dedham, Massachusetts.

Kiosk 114

Kiosk ATS 114

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience