Mon.Jul 03, 2023

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Supply Chain Challenges in 2023: How Retailers & Brands can overcome them

Retail Focus

Brands and retailers rely on the supply chain so that they can continue to operate and get products to customers. However, with fresh challenges, a cost of living crisis and many other factors getting in the way, the supply chain for many of these brands is struggling, which is impacting operations all over the globe. The supply chain in the UK has been in crisis since 2021 and in the year ending June 2022, it was estimated to have cost small and medium-sized businesses £3.9 billion , which only

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Reports: Alex and Ani Shutters 20 Stores and Rhode Island Headquarters

Retail TouchPoints

Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg

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Scentre Group to sell half share in Westfield Whitford City

Inside Retail

Scentre Group is looking for an investor interested in taking a 50-per-cent stake in its Westfield Whitford City shopping mall in WA. The centre is located 20kms north of Perth in the coastal suburb of Hillarys and is expected to fetch around $250 million. Anchored by Coles, Woolworths and Aldi supermarkets along with Kmart and Big W, the mall underwent an $80 million redevelopment in 2017 when a dining and entertainment precinct, an eight-screen Event Cinemas and a bowling alley were added.

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FTC Proposes New Ban on Online Review Fakery

Retail TouchPoints

The Federal Trade Commission (FTC) has proposed a new rule to crack down on fake online reviews, which the agency noted are likely to become more prevalent with the rise of generative AI. If passed, the new rule would ban the use of fake reviews in online listings as well as the suppression of negative reviews and paying for positive reviews. The formal rule proposal follows a series of case-by-case enforcement actions taken by the FTC, including a settlement with Fashion Nova for $4.2 million f

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Uniqlo to open store in Canberra, after customer lobbying

Inside Retail

Japanese lifestyle brand Uniqlo will launch its first physical location in Canberra later this year, following demands from Canberra residents. The 1210sqm store will feature the entire LifeWear range, including ’23 Spring Summer Collection, six self-check-out machines, and 12 changing rooms for consumers to try on the apparel. The company is looking for roles including sales associate partner, store administrator and alterations specialists.

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How Snipes’ Tech Base Enables it to Master AI and Manage ‘Black Friday Every Week’

Retail TouchPoints

European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. However, reaching its current level of success — 308 U.S. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ If you asked our CEO pre-pandemic who we were, he would say we are a marketing

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CEO Switch at 1-800-Flowers.com

Retail TouchPoints

1-800-Flowers.com will replace its current CEO, Christopher McCann, with a familiar name and face: Jim McCann, who led the company as CEO from inception through 2016. Christopher McCann is stepping down for personal health reasons, effective immediately, but will remain on the company’s board and as an officer of various subsidiaries. Jim McCann will retain his Chairman role along with regaining his CEO title.

ATS 278
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The barcode turns 50 and continues to transform the future

Inside Retail

The GS1 barcode, born on April 3, 1973, has been an indispensable force in shaping the world over the past 50 years. Originally conceived as a universal standard for product identification in retail, a joint effort among grocery industry leaders, paved the way for the formation of the GS1 global organisation we know today. Though often overlooked, the barcode’s impact is immense, with more than 6 billion scans conducted daily worldwide.

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Petco Enhances POS and Loyalty in Central America with New Solution

Retail TouchPoints

Petco is enhancing its presence in Latin America by implementing the Teamwork Commerce omnichannel solution at its more than 118 stores in Mexico and Chile. The implementation includes the solution provider’s POS, Loyalty Program and Inventory Control functions, all integrated with its CRM and Online Store platform. Petco will leverage Teamwork Commerce’s cloud-based functionality to power the Club Petco loyalty program, awarding shoppers coupons based on their purchases whether they shop in-sto

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AI: How Google’s try-on tech could transform online fashion

Inside Retail

Generative AI is already reshaping the retail industry in profound ways and, according to industry leaders , it has the potential to transform the shopping and retail experience. Google is one of many organisations seeking to capitalise on these innovations. Introduced to US shoppers in June this year, its virtual try-on feature matches online clothing items with models of different shapes and sizes.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Consumers Want an Experience That’s Driven by Cloud Retailing – Even if They Don’t Know It

Retail TouchPoints

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

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Why Booktopia’s new CEO is turning the page and looking to return to growth

Inside Retail

This week, online book retailer Booktopia announced that it has secured $8.1 million in funding through private investors and extended its Australian Financial Solutions Group loan facility, which will be used to finalise the construction of its purpose-built customer fulfilment centre. The deal will see approximately 81 million new shares issued, as well as a partial conversion of its loan to equity, and sets the business up for a period of growth in FY24, according to recently appointed chief

Returns 130
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CMA fines Asda for failing to comply in fuel pricing probe

Retail Gazette

The Competition and Markets Authority (CMA) has fined Asda £60,000 over failing to provide information for its fuel pricing probe. The supermarket was handed two fines, each valued at £30,000, for “failing to respond to a compulsory written request for information” and for sending a representative to a CMA meeting who was not equipped to provide appropriate evidence.

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Overcoming the challenges of deliveries and returns

A1 Retail

Jess Morris, Head European Marketplace Manager at B-Stock , comments on how the retail industry can overcome the challenges of modern-day deliveries and returns to keep customers happy and retailers from losing out. There are two main challenges that retailers are facing: Rising Customer Expectations: Customers now have higher expectations regarding delivery speed, accuracy, and convenience.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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As shoplifting soars, will self-checkout barriers become the norm?

Retail Gazette

Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.

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4 ways to break up with single-use plastic this July

Cisco Retail

Did you know July kickstarts a month-long global challenge to remove plastic from your daily routine?

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JD Sports signs first franchise deal as it targets Middle East growth

Retail Gazette

JD Sports has signed its first franchise agreement as it looks to expand its presence in the Middle East under its five-year global growth strategy. The sportswear retailer has inked a 10-year partnership with Dubai-headquartered wellbeing company GMG. As part of the deal, the business will open around 50 stores with the JD fascia in the United Arab Emirates, the Kingdom of Saudi Arabia, Kuwait and Egypt by 2028.

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Five Key Focuses for Peak Season

Miller Zell

Back-to-school/college and holiday shopping are retailers’ busiest times, but the type of “busy” varies year to year. That’s because customer wants and needs evolve based on many factors, from economic issues to the newest and hottest products and trends to retail technological advancements.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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M&S rewards customers for donating used school uniforms

Retail Gazette

M&S is rewarding customers with money off children’s clothes when they donate used school uniforms, as part of its latest push to support families with the rising cost of living. The initiative is an extension to the retailer’s “shwopping” partnership with Oxfam , and shoppers can receive 20% off selected kids’ ranges via the Sparks scheme for taking part.

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CIOs Still Want Bigger IT Teams Even As AI Marches On: Gartner

RIS News

Most CIOs at large companies are growing their IT teams, according to Gartner, and are relaxing some requirements in order to fill their ranks.

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PrettyLittleThing to collaborate with Naomi Campbell

Retail Gazette

PrettyLittleThing will launch a collaboration with supermodel Naomi Campbell. The fast fashion giant announced the tie-up on Instagram this weekend, posting a reel of a co-branded director’s chair. The post suggests that Campbell will design a collection for the business which is set to arrive “soon” View this post on Instagram A post shared by PrettyLittleThing (@prettylittlething) Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your i

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Aldi named UK’s Favourite Supermarket at Good Housekeeping Food Awards

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Aldi has been named the UK’s Favourite Supermarket at the annual Good Housekeeping Food Awards. The title, which was voted for by thousands of Good Housekeeping readers, is one of five accolades awarded to Aldi – more than any other retailer.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Selfridges Launches Innovative ‘Swap Shop’ Initiative in Partnership with LOANHOOD

365 Retail

Selfridges is dialling up the fun of shopping secondhand with the launch of A Swap Shop by LOANHOOD, taking up residency in Selfridges London 10th – 30th July. For the first time, Selfridges’ customers can bring in their preowned pieces to exchange for stamps to ‘shop’ a curation of secondhand pieces to take home, offering another way to revive and refresh wardrobes while reducing fashion consumption.

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Ocado hires Amazon exec as European president for Solutions business

Retail Gazette

Ocado Group has hired Amazon director Gregor Ulitzka for the new role of European president for its Solutions business. Ulitzka was director of supply chain and inventory management for Europe at Amazon and has also spent 13 years working for German grocer Metro. He said: “Ocado already partners with some of Europe’s most recognised names in grocery.

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DPD to roll-out robot deliveries to 10 UK towns and cities

365 Retail

DPD has confirmed plans to expand autonomous robot deliveries to 10 UK towns and cities in the next 12 months, following a successful trial in Milton Keynes, starting with Raunds in Northamptonshire. The announcement extends DPD’s relationship with AI-powered robotics and last mile delivery specialists, Cartken and follows work by DPD that identified up to 30 UK depot locations which could potentially deploy robots.

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Superdrug taps Chloe Carmichael for cost-of-living ambassador role

Retail Gazette

Superdrug has named deals expert and TV presenter Chloe Carmichael as its new cost-of-living ambassador as it looks to support shoppers feeling the pinch. Carmichael, who runs a 60,000+ strong online community Chloe’s Deal Club, will be working with the business from July to September to raise awareness on summer savings and the best value own-brand products across key categories.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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eBay Ads Discovers Spike in Pre-owned Electronics Sales, Driven by Younger British Consumers

365 Retail

As retailers start planning ahead of the ‘golden quarter’, new research from eBay Ads uncovers that consumers are set to prioritise ‘pre-loved’ electronics purchases, with younger generations leading the charge in the rising popularity of refurbished tech. The findings show an avid interest in buying second-hand electronics from consumers, with the reasons for this being twin track – almost one in three (31%) consumers say they are more likely to buy second-hand electronics this year to sa

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Boohoo taps global icon, Barbie® to launch limited edition collection

A1 Retail

Boohoo, global e-tailer has announced that they have teamed up with global icon Barbie® to launch a limited edition capsule collection that is equal parts feminine and festive, perfect to kick off the summer in. “While creating the Barbie x Boohoo collection, we wanted to go after the hottest trends of the season while bringing the casual streetwear vibe that we know our girl loves.

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Deichmann opens at the Ashley Centre

365 Retail

CBRE Investment Management (CBRE IM) has announced the official launch of Deichmann, one of the largest footwear retailers in Europe at the Ashley Centre, Epsom. The retail giant’s new store has opened in the former Sports Direct unit, covering 3,498 sq ft, following a £400k investment by Deichmann, reflecting the brand’s new retail format to deliver a more spacious and modern shopping experience, opposite retailers such as Pandora, WHSmith and Hotel Chocolat.

ATS 59
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centre:mk dishes up new Vietnamese street food restaurant, Pho

A1 Retail

centre:mk, one of the top 10 retail and leisure destinations in the UK, has welcomed Pho, the Vietnamese street food group. The 4,133 sq ft restaurant seats approximately 100 guests in a unique and vibrant space, perfect for relaxed and informal dining. Pho centre:mk offers a menu of freshly prepared, great value Vietnamese food, including the iconic national dish, phở noodle soup, as well as a range of aromatic curries and rice bowls such as its New Spicy Chicken Curry, Vegan Chicken Fried Rice

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.