Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform 2. Open that platform to third-party sellers 3. Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Sell those sellers advertising opportunities so they have a better chance of standing out amid the ever-growing crowd of other sellers.

Fulfillment 295

Fulfillment Advertising Customer Experience Marketing 295

Inside Retail

SEPTEMBER 7, 2023

Craft tea retailer The Berry Tea Shop has launched an equity crowdfunding campaign via Birchal as it seeks to scale the business and expand its product portfolio. The money raised will be used primarily to secure a new warehouse, venture into wholesale, scale marketing efforts, and introduce new products – including developing a ready-to-drink range.

Shopping 276

Shopping Wholesale Accessories Marketing 276

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m. will be delivered that same day, with orders placed after that delivered the following day.

Fulfillment 255

Fulfillment Shopping Marketing Consumer 255

Inside Retail

SEPTEMBER 7, 2023

With affordability and sustainability remaining top of mind for Australian consumers, an increasing number of individuals are turning to and relying on second-hand products. According to Statista , the second-hand market’s value in Australia exceeded $60 billion in 2022, with 85 percent of Australian households having unused or unwanted items.

Marketing 273

Marketing Consumer Returns Planning 273

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 7, 2023

A bankruptcy judge in the Southern District of Texas has approved Party City ’s plan to emerge from bankruptcy, multiple sources report. The plan, which will cancel $1 billion in company debt, will enable Party City to close just a “handful” of its nearly 800 stores and save thousands of jobs, Party City attorney Ken Ziman said at a court hearing in Houston, as reported by Reuters.

Payment Services 227

Payment Services Planning ATS Marketing 227

Inside Retail

SEPTEMBER 7, 2023

Family business Berkowitz Furniture has acquired collapsed Melbourne-based homewares retailer Fenton & Fenton rescuing it from liquidation. Plans are underway to reopen the retailer’s physical stores and e-commerce operations later this year. Founder Lucy Fenton will be retained by the new owners as creative director to maintain the brand’s integrity, Berkowitz Furniture CEO Peter Berkowitz said.

Boutique 264

Boutique Fulfillment Planning 264

Inside Retail

SEPTEMBER 7, 2023

Australian retailers have welcomed the Senate’s vote to delay its controversial workplace bill to allow time for further consultation. On Monday, Workplace Minister Tony Burke introduced the Closing the Loopholes bill making it a criminal offence to deliberately underpay workers with a maximum penalty of 10 years in jail and a maximum fine of $5 million.

Consumer 264

Consumer 264

Retail TouchPoints

SEPTEMBER 7, 2023

Instacart has made a number of updates to its tools for grocers, further expanding its reach beyond its own app. The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. “We’ve long believed the future of grocery — and commerce in general — isn’t online or in-store, it’s both, an

Grocer 206

Grocer Accounting Advertising Shopping 206

Inside Retail

SEPTEMBER 7, 2023

Australia’s social commerce industry is expected to register a 12.2 per cent growth this year reaching a market value of $2.67 billion. Social commerce is defined as the use of social media and digital networks to facilitate transactions between customers and businesses. According to Research and Markets, the trend of social buying and shopping is expected to record “significant expansion” in coming years with the gross merchandise value of such transactions predicted to reach $5.17 billion by 2

Social Commerce 264

Social Commerce Marketing Shopping 264

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors?

Fulfillment 204

Fulfillment Customer Experience Planning Marketing 204

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

SEPTEMBER 7, 2023

Two U.S. states, Illinois and Virginia, are taking steps to separate alcoholic beverages designed to resemble popular juice drinks from their non-alcoholic counterparts on store shelves. Beverage companies have introduced alcoholic versions of well-known non-alcoholic beverages, often with similar branding and logos. Regulators are concerned that these products could confuse shoppers, particularly parents looking for.

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Retail TouchPoints

SEPTEMBER 7, 2023

Sensormatic Solutions has introduced an acousto-magnetic metal label designed to protect high-risk products with metal surfaces like cookware, canned foods and power tools. The new label helps retailers protect previously unprotectable items, while also reducing the labor demand associated with tagging and monitoring these products. Additionally, Sensormatic has expanded its magnetic InFuzion hard tag family, including an ink version for visual deterrence and a wide-gap version for thicker items

Loss Prevention 195

Loss Prevention Checkout Store Operations Customer Experience 195

Retail Wire

SEPTEMBER 7, 2023

American Eagle Outfitters has raised its annual revenue forecast, mirroring Abercrombie & Fitch, as it anticipates steady demand for its products despite ongoing high inflation. Despite reporting second-quarter revenue in line with expectations, the company’s shares fell around 3% in extended trading, though they have gained over 45% in the quarter.

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Retail Focus

SEPTEMBER 7, 2023

During summer 2023, Impact Retail were challenged to design & deliver an enviable beauty experience for Elizabeth Arden. And they certainly delivered. Leveraging some of the most vital beauty trends in modern retail, the exclusive pop-up sites within Boots stores have been wonderfully received by peers and consumers alike. Elizabeth Arden’s eponymous founder was a pioneer in the skincare industry, acting as inspiration for many brands in the beauty sector today, which makes this pop-up so

Consumer 162

Consumer Location Marketing 162

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 7, 2023

Thieves in Spain made off with $500,000 worth of extra virgin olive oil as prices for the liquid gold have surged due to drought and reduced production. The theft, which involved at least 50,000 liters of olive oil stored in a warehouse, prompted an investigation by the country’s Civil Guard. Spain’s olive oil production has.

ATS 202

ATS 202

Inside Retail

SEPTEMBER 7, 2023

Our Barehands , a Singaporean purpose-driven fashion firm, showcases a range of apparel and accessories made by underserved communities, including Afghan refugees. Behind the brand are three young Singaporeans: Germaine Lye and Mitchell Hong, a married duo, along with their close associate, Chanel Go. We recently caught up with Lye and Go to get their thoughts on career, leadership skills and their general perspective on running a business.

Accessories 130

Accessories Fashion Apparel Marketing 130

Retail Wire

SEPTEMBER 7, 2023

Party City’s Chapter 11 bankruptcy plan, aimed at reducing approximately $1 billion in debt, has received approval from a U.S. bankruptcy judge. This plan will transfer all of the equity value to the retailer’s lenders and is expected to strengthen the business, leading to the closure of only a few out of its nearly 800.

Planning 199

Planning ATS 199

Inside Retail

SEPTEMBER 7, 2023

Good360 Australia says the volume of unsold products received from retailers has increased by 20 per cent over the past year as companies do more to ease consumers suffering from the cost-of-living crisis. These items, including clothing, homewares, appliances, toiletries, and toys, would have been discarded if Good360 had not been able to redistribute them.

Consumer 130

Consumer 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

SEPTEMBER 7, 2023

The world’s first AI fashion magazine, “Copy,” created by advertising consultant Carl-Axel Wahlström, features entirely AI-generated photos and text. These AI images, though often stereotypically perfect, serve to highlight the historical beauty ideals that have shaped our perceptions. Wahlström’s project aims to demonstrate the capabilities and limitations of AI photography, encouraging both reflection and progression.

Fashion 113

Fashion Advertising 113

Inside Retail

SEPTEMBER 7, 2023

In the bustling commercial landscape of Kuala Lumpur, the KLCC Property Holdings Berhad (KLCCP) Stapled Group stands out not just for its iconic property assets like the Petronas Twin Towers, but also for its strategic advances in the retail sector. Its assets include Menara ExxonMobil, Suria KLCC, and the five-star Mandarin Oriental hotel in Kuala Lumpur.

Clienteling 130

Clienteling Inventory Management Shopping Fashion 130

Retail Wire

SEPTEMBER 7, 2023

Subway, known for its rapid growth and sandwich-making process, is facing numerous challenges that its new owner, Roark Capital, must address. Insider reporter Nancy Luna visited four Subway stores in Southern California and offered several suggestions for improvement. These include continuing to remodel all stores, reducing store counts in areas with oversaturation, upgrading the quality.

Location 100

Location 100

Inside Retail

SEPTEMBER 7, 2023

The nationwide impact of the rising cost of living has hit many parts of Australia. As recent ABS data shows, customers are almost universally shifting their spending habits, signalling difficult times for businesses and customers alike. As a result, tonnes of products which would otherwise have been sold are being redirected to charities, or in other cases, landfill.

Management 130

Management Consumer ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

SEPTEMBER 7, 2023

A Chick-fil-A restaurant in Bryan, Texas, is testing the use of a robot named Wall-E to deliver food to dine-in customers. The robot was spotted delivering meals to breakfast customers, marking a novel approach for the chain known for its hospitality-focused workforce. While the robot handles food delivery, Chick-fil-A employees continue to provide traditional guest.

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Inside Retail

SEPTEMBER 7, 2023

Rihanna has collaborated with sportswear manufacturer Puma to launch a new Fenty x Puma collection, dubbed the Avanti. Fenty x Puma Avanti – a hybrid style that blends Puma’s King football boot and Easy Rider running shoe – is made of soft vintage leather and has a fold-over tongue with a gold-foil Fenty and Puma Cat logo. The Avanti’s design, according to Puma, pays respect to the brand’s football legacy with its gum outsole and leather footbed.

Returns 130

Returns ATS Accessories Fashion 130

Retail Wire

SEPTEMBER 7, 2023

Ingka Investments, the investment arm of Ingka Group, the largest owner of IKEA stores, is planning to expand its mattress recycling initiative across Europe, including France, Belgium, and Scandinavia. However, the company’s managing director, Peter van der Poel, emphasized that without changes to incentives that currently favor incineration, recycling may not be financially viable in.

Planning 100

Planning Management 100

Inside Retail

SEPTEMBER 7, 2023

Our Barehands , a Singaporean purpose-driven fashion firm, showcases a range of apparel and accessories made by underserved communities, including Afghan refugees. Behind the brand are three young Singaporeans: Germaine Lye and Mitchell Hong, a married duo, along with their close associate, Chanel Go. We recently caught up with Lye and Go to get their thoughts on career, leadership skills and their general perspective on running a business.

Accessories 130

Accessories Fashion Apparel Marketing 130

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Dezeen

SEPTEMBER 7, 2023

Skincare brand Aesop has collaborated with designer Samuso Hyojadong to create a store in Seochon, Seoul , that features an open facade and an oversized stone plinth. Positioned in one of the oldest neighbourhoods of Seoul's Jongno-gu district, the Seochon outlet was created to "fit harmoniously within its local context", according to Aesop's design team.

Location 125

Location Shopping ATS 125

Inside Retail

SEPTEMBER 7, 2023

Homie co-founder steps aside, new CEO named By Rakshnna Pattabiraman Melbourne-based retail brand Homie Clothing has appointed Stephanie Say as its new CEO as co-founder Nick Pearce steps aside. Of his decision, Pearce said: “I’m stepping back as the CEO after eight years to take on a new role as a stay-at-home dad to support my wife as she continues to grow her business, Merry People.

Fashion 130

Fashion Fulfillment Consumer Marketing 130

365 Retail

SEPTEMBER 7, 2023

Primark is set to offer womenswear online for the first time as it expands its Click + Collect trial. From next Wednesday, 13 September, customers of the 57 trial Click + Collect stores across Greater London and the North West of England and North Wales will be able to buy a selection of womenswear online for collection in their local store. Womenswear now joins kids’ and nursery products on the trial service , meaning customers will be able to shop from around 2,500 Primark products via Click +

Fashion 119

Fashion Location Shopping ATS 119

Inside Retail

SEPTEMBER 7, 2023

A decade ago, Amazon rolled out one-hour delivery in New York. While they’ve since scaled that back to a two-hour service in certain major cities, the reality is that for many metro-based consumers around the world, delivery is a matter of hours, not days. If you order online at breakfast, you’ll get your goods before lunch. It’s an area where Australia is struggling to catch up.

Fulfillment 130

Fulfillment Shipping Accounting Returns 130

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience