Retail TouchPoints

DECEMBER 14, 2022

Ever visited a retail customer service desk looking for a specific item and been told “The system says there are three in stock, but if they aren’t on the shelf, we don’t know where they are.”? Most shoppers have been in this frustrating position at least once (and most retailers, daily). While virtually every retailer uses inventory management software, they still suffer from stockouts, and often find that physical inventory counts don’t match what the software is reporting.

Inventory Management 290

Inventory Management Fulfillment Management ATS 290

Inside Retail

DECEMBER 14, 2022

Property investment and development firm Mintus has acquired Brisbane’s Beenleigh Marketplace for $85 million. Simon Rooney, head of retail capital markets, CBRE (commercial real estate services), negotiated the off-market sale of the centre on behalf of Dexus following the recent purchase of Shepparton Marketplace in Victoria for $88.1 million. Rooney said investors were attracted by the centre’s combined sales performance and the income security of its major tenants – Woolworths and Big W – to

Shopping 246

Shopping Location Marketing 246

Retail TouchPoints

DECEMBER 14, 2022

Lands’ End is partnering with Movable Ink to drive enhanced personalization in its email marketing campaigns with the help of AI. Through the deployment of Movable Ink’s Da Vinci solution, Lands’ End will leverage human-centric AI to better engage existing customers and build a better customer for the future. The ultimate goal is to reshape the retailer’s email marketing program to focus on deepening loyalty and driving long-term customer value. “Customer centricity is in Lands’

Marketing 289

Marketing ATS 289

Inside Retail

DECEMBER 14, 2022

Woolworths Group has taken control of pet retail chain Petspiration, acquiring a 55 per cent stake in the company valued at $586 million. Petspiration owns and operates several businesses, including retail brand PetStock, which has a network of 276 stores, e-commerce platforms such as Pet.co.nz, with a 2.4 million member loyalty program, and a range of own-brand products under labels including Caribu and Glow.

Returns 243

Returns ATS 243

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Retail TouchPoints

DECEMBER 14, 2022

Sears Hometown Stores , an offshoot of the original department store, has filed for Chapter 11 bankruptcy in Delaware. The company has less than $50 million in assets but between $50 million and $100 million in liabilities, according to court documents. The “original” Sears reached a $175 million settlement with former CEO Eddie Lampert in August 2022 to clear the way for a long-delayed bankruptcy plan.

Department Stores 279

Department Stores Planning Store Operations 279

Retail Focus

DECEMBER 14, 2022

February can be tough for retail. The festive period is over, and the January sales are gone. With many consumers reining in spending after the excess of the previous months, an inevitable sales dip follows. Yet for businesses, there are ways sales can be boosted and crucially, ways to use the downtime effectively. Below, we give three ways to boost sales in February. .

Accessories 235

Accessories Consumer Planning ATS 235

Tokinomo

DECEMBER 14, 2022

The new year is just around the corner which means it’s time to plan the new year’s schedule. If you are a retail professional, you know how important it is to attend events and conferences. In this article, we’ve selected some of the best and most important retail events, conferences, and shows that you should attend in 2023.

Planning 208

Planning Retail Trends Marketing 208

Retail TouchPoints

DECEMBER 14, 2022

RH has acquired two custom ateliers that serve the interiors trade: upholsterer Dmitriy & Co and furniture specialist Jeup, Inc. The Dmitriy & Co addition will support the luxury home design retailer’s launch of RH Couture Upholstery, while Jeup will serve the creation of RH Bespoke Furniture. The retailer has hired Dmitriy Founders Donna and David Feldman to lead the development of the upholstery business, and Jeup’s Founder Joseph Jeup to drive the furniture segment.

Home Furnishings 278

Home Furnishings Marketing ATS 278

Retail Focus

DECEMBER 14, 2022

Sovereign Centros has announced the opening of Lids, a leading global retailer specialising in licensed sports and fashion-oriented headwear and apparel, at top 10 retail and leisure destination Merry Hill. The regional debut caps off a successful period, with more than 175,000 sq ft of new deals secured in the calendar year at the destination. Spanning 935 sq ft, the new Lids at Merry Hill is the retailer’s first in the West Midlands.

ATS 182

ATS Apparel Fashion Management 182

Retail TouchPoints

DECEMBER 14, 2022

Photo by Adam Mihal. Photo by Adam Mihal. Photo by Adam Mihal. Photo courtesy of Lids Hat Drop. Photo by Adam Mihal. Lids has adapted its LidsHatDrop.com online concept of selling limited-edition goods into a brick-and-mortar store, returning to the 29-year-old company’s roots in brick-and-mortar retail. The retailer’s new store in the Queens, N.Y. neighborhood of Jamaica, an area known for its devotion to hat culture, uses displays focused on aesthetics rather than team loyalties to appeal to c

Location 277

Location Consumer Accessories Apparel 277

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

DECEMBER 14, 2022

Longmartin Properties Ltd, a joint venture between Shaftesbury and the Mercers’ Company, has announced Townhouse , the UK’s leading nail care brand, has opened within The Yards, Covent Garden, marking the salon’s eighth location. Located at 6 Slingsby Place, Townhouse has opened its 1,000 sq ft unit within The Yards, Covent Garden, boasting renowned and award-winning treatments, industry-leading technology and instagrammable interiors.

Location 182

Location Fashion Consumer Marketing 182

Retail TouchPoints

DECEMBER 14, 2022

The Kroger Co. is expanding the scope of its delivery offerings through a new partnership with DoorDash that makes floral and sushi items from Kroger banner stores across the country available for same-day delivery on the DoorDash marketplace. The partners piloted the program in select geographies this fall and are now expanding to offer nationwide delivery from more than 900 of Kroger’s sushi locations and 1,600 floral locations in under one hour. “By offering customer-favorite sushi opti

Merchant Services 277

Merchant Services Grocer Location Consumer 277

Inside Retail

DECEMBER 14, 2022

When it comes to social commerce or ‘shopper-tainment’, the valuations of this burgeoning space can fluctuate wildly. One report claimed that social experiences will directly influence US$42 billion of e-commerce sales in Southeast Asia by the end of 2022. On the other hand, another report claimed that this could be a US$1 trillion opportunity in APAC by 2025.

Social Commerce 130

Social Commerce Marketing Checkout Wholesale 130

Retail Wire

DECEMBER 14, 2022

Companies that fire or demote workers as a result of union organizing activity may find themselves responsible for the financial consequences of their action on individuals who rack up late payment fees, healthcare costs and more. “Employees are not made whole until they are fully compensated for financial harms that they suffered as a result of unlawful conduct,” said Lauren McFerran, NLRB chair.

130

130

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

DECEMBER 14, 2022

CEO of Best & Less, Rodney Orrock, will extend his medical leave for an additional two months, following the announcement of his three-month leave in September. The company said Orrock is not yet ready to resume his duties as CEO, even though his therapy is going well. As Orrock’s return remains uncertain, Best & Less has started an external search process for a permanent CEO.

Returns 130

Returns Marketing Management 130

Retail Wire

DECEMBER 14, 2022

Sales of private label grocery products are on the rise as consumers look for less expensive ways to feed themselves and their families. Private labels offer retailers a higher margin alternative to national brand products. “We continue to expand and diversify our brands portfolio at every price point,” Kroger CEO Rodney McMullen said earlier this month on the supermarket giant’s earnings call.

Grocer 130

Grocer Supermarket Consumer ATS 130

Inside Retail

DECEMBER 14, 2022

Welcome to the final episode of The Future of Food, a three-part video series which explores how the grocery sector is likely to change in the next few years. . If you missed the first or second episodes, click here to check them out. . For this episode, we spoke to Woolworths’ general manager of climate and environment Fiona Walmsley about how climate change has impacted the sector, and what supermarkets are doing to avoid further damage moving forward.

Supply Chain Management 130

Supply Chain Management Supermarket Fashion Management 130

Retail Wire

DECEMBER 14, 2022

Concerns about a potential recession have begun to ebb as recent economic reports show inflation moderating and consumer purchasing remaining strong.

Consumer 130

Consumer 130

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

DECEMBER 14, 2022

Travel retail company Lagardere has launched its Aelia Duty Free stores at Adelaide Airport. The new stores, designed and built in collaboration with Peckvonhartel, Trivision, Studio All and Bestec, more than double the duty-free retail offer in both the arrivals and departures areas. Travellers can enjoy brands and experiences from all duty-free categories, within an 800sqm store at departures and 400sqm store at arrivals.

Boutique 130

Boutique ATS 130

Small Biz Trends

DECEMBER 14, 2022

Small business owners don’t always have access to enough resources to meet their goals. Luckily, there are many business grants and other funding programs available to help. Here’s a guide to several ways to fund projects for your small business. How Do You Get Free Money to Start a Business? Free money to start a business usually comes in the form of grants.

Jewelry 137

Jewelry Finance Management Advertising 137

Inside Retail

DECEMBER 14, 2022

Datalogic’s newest model scanner the Joya Touch 22 opens up a world of opportunity for retailers by dramatically improving the shopping experience of their customers and freeing up staff from checkout duties. Dubbed “the ultimate self-shopping companion” the Joya Touch 22 guarantees a superior and personalised experience for self-shopping in any in-store retail environment.

Payment Services 130

Payment Services Shopping Checkout Promotions 130

Small Biz Trends

DECEMBER 14, 2022

Digital Signage is a popular and highly effective way of customer engagement, and it’s easier than you may think to get started. While implementing digital displays may cost a bit of money initially, the benefits can quickly and easily offset the cost. But what exactly is digital signage, and how can I use it? Let’s take a look at some FAQs regarding digital signage.

Kiosk 131

Kiosk Promotions Accounting Advertising 131

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

DECEMBER 14, 2022

Kids fashion and occasion-wear brand Bardot Junior has launched its standalone website in the US, as part of its international expansion and growth. The brand is part of the womenswear label Bardot , which was bought out of administration and transformed by chief executive Basil Artemides and creative director Carol Skoufis in 2020. It now specialises as a wholesale and e-commerce retailer, with a focus on premium and sustainable products.

Department Stores 130

Department Stores Wholesale Fashion Advertising 130

Retail Wire

DECEMBER 14, 2022

Bill’s Food Center, the only grocery store in Oregon, WI, has been sold to Hy-Vee. The store’s owners found it increasingly difficult to compete with resources that don’t match chain rivals. “We don’t have the capacity to put over 100,000 items into (an online shopping) system and can’t afford to pay employees to maintain that system with every new product,” said Linda Stace, whose father ran the business until three years ago when he died.

Shopping 100

Shopping 100

Hunton Andrews Kurth

DECEMBER 14, 2022

As we recently reported , the FTC voted to issue a notice in the Federal Register seeking input on updating its Green Guides. The FTC’s notice seeks input on a number of areas addressed by the current Guides, which last were updated in 2012. Among the environmental marketing claims the agency is asking the public to weigh in on are: Carbon Offsets —whether there are any specific claims related to carbon offsets not currently addressed by the Green Guides and whether there is any consumer researc

Consumer 105

Consumer Marketing Advertising ATS 105

Retail Wire

DECEMBER 14, 2022

Inditex, the parent company of Zara, raised prices five percent or more across some lines and saw its sales increase 19 percent year-over-year. The company posted a 24 percent gain in net profit.

Net Profit 100

Net Profit 100

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

DECEMBER 14, 2022

The brand was exploring a sale even before the pandemic, but the current environment isn’t ideal for a bankrupt company trying to figure out next steps.

109

109

Retail Wire

DECEMBER 14, 2022

Mycelia, the substance that makes up the root structure of mushrooms, is being used to produce material that has the look and feel of leather without the cow. The leather goods market exceeded $400 billion in sales last year and is expected to grow to $720 billion by 2030.

Marketing 100

Marketing 100

Retail Dive

DECEMBER 14, 2022

The industry group also said that consumers finished up more than half of their shopping earlier this month, with clothing topping their lists.

Consumer 113

Consumer Shopping 113

Retail Wire

DECEMBER 14, 2022

Walmart’s Great Value cream cheese has been one of the fastest-growing brands of 2022, according to Morning Consult. “The fact that Great Value cream cheese is in our tracker this year… is an interesting confluence of factors that are all part of the story of what we’ve been seeing in terms of food and beverage trends this year,” said Emily Moquin, food and beverage analyst at Morning Consult.

ATS 100

ATS 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience