Tue.Nov 28, 2023

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5 ways QR codes can drive virtualization in the retail customer experience

Retail Customer Experience

Retailers are embracing virtualization as a strategy to seamlessly merge the digital and physical presence, creating a harmonious customer experience that will attract, and keep, more customers.

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Six must-have email marketing flows to elevate your customer journey

Inside Retail

Email marketing flows are crucial for crafting a seamless and personalised customer journey. From the initial welcome series that set the tone for a customer relationship through to re-engagement campaigns that reignite interest and post-purchase flows that build loyalty, establishing an email marketing flow is critical to the success of a retailer-customer relationship.

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JD Sports Adds Same-Day Delivery from 500+ Stores

Retail TouchPoints

JD Sports has partnered with Instacart to offer delivery in as fast as one hour from more than 500 JD Sports and Finish Line stores nationwide. Shoppers using the JD Sports page on Instacart can choose from more than 16,000 products, including popular footwear brands such as Nike, Jordan, Adidas and Puma. JD Sports acquired Finish Line in March 2018.

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Ella Bache reveals new salon design concept in WA

Inside Retail

Skincare brand Ella Bache has unveiled a new salon design concept in Secret Harbour, Western Australia. The store, created by MorrisCo Design, uses digital technology and reduced materials to engage the client and therapist. It has a clean, modern aesthetic with little clutter or messaging. Adjacent to the product wall in the store is a diagnostic tool desk and a curved welcome desk.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Record Cyber Monday Sales Carry Glad Tidings for the Season

Retail TouchPoints

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time , according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which saw record spending every day from Thanksgiving through Cyber Monday and brought in a total of $38 billion in sales overall (up 7.8% YoY).

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Collins Foods HY24 results show booming business

Inside Retail

Collins Foods has released its HY24 results, revealing strong growth across the group. Revenue from continuing operations rocketed up 14.3 per cent to $696.5 million (excluding Sizzler Asia). Revenue in the corresponding HY23 period was $609.4 million. Underlying EBITDA from continuing operations lifted 16.7 per cent to $109.9 million while the underlying NPAT from continuing operations rose 28.7 per cent to $31.2 million.

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More Trending

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Australia’s first AI luxury resale app High End is disrupting the industry

Inside Retail

High End is Australia’s premier luxury resale platform and it is ready to unleash its industry-leading AI technology to ensure secondhand designer items are authentic. Secondhand luxury holds promise with the industry estimated to be worth US$52 billion by 2026, according to Statista. Yet the challenges of authenticity, profitability and rejection by designer brands have prevented retailers from nailing down a scalable platform.

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Inside the Real-World Santa’s Workshop that is PersonalizationMall.com

Retail TouchPoints

As Santa and his elves get down to business at the North Pole, there is another factory ramping up production a bit closer to home. In the Chicago suburb of Bolingbrook, Ill., PersonalizationMall.com ‘s factory ranks have swelled from 500 to 4,000 employees and the facility is now operating 24/7 to create 150,000 items a day — each of them unique.

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What retailers need to know about the return of in-store shopping

Inside Retail

In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days.

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Retail Media is Omni-Funnel: How to Master It

Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance advantages of RMNs: enormous sets of first-party consumer data, precise attribution and analysis, a future beyond third-party cookies.

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Guide to Business Writing

Everything you need to know about better business writing in one place. This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills.

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SHEIN Quietly Goes Public and Readies for High-Value US IPO

Retail Wire

SHEIN has discreetly filed for an IPO in the U.S., stirring anticipation of one of the largest IPOs in recent years.

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Macy’s Taps Caesars Entertainment Exec as Marketing Chief

Retail TouchPoints

Macy’s has named Sharon Otterman as its new Chief Marketing Officer (CMO), effective Dec. 11, 2023. Otterman, a 25- year marketing veteran who was most recently CMO at Caesars Entertainment , will report to Macy’s President and CEO-elect Tony Spring. Otterman will lead strategic marketing efforts at Macy’s, building awareness, engagement and loyalty among all customer segments via brand activation, campaign advertising and content planning, creative, visual merchandising, branded entertainment a

Marketing 243
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Amazon Targets Miami for Expansion Following Other Billionaires

Retail Wire

Amazon's expansion radar is now set on the city of Miami, aiming to lease an impressive 50,000 square feet of office space.

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Shein Quietly Files for U.S. IPO

Retail TouchPoints

Fast fashion juggernaut Shein has confidentially filed to go public, multiple sources report. The IPO, which people familiar with the matter said could happen as early as 2024, has the potential to be one of the biggest in years, according to the Wall Street Journal. Rumors of an IPO for the discount app have swirled for over a year now as Shein has continued its meteoric rise in the U.S. and the world.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Kelly Goetch, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Police Issue Warning About the New iPhone NameDrop Feature

Retail Wire

The iPhone's new NameDrop feature has led many police departments to start urging parents to inspect their kids' phone settings.

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Modern Lighting Solutions Ensure Plants Shine Regardless of Daylight Hours

Retail Focus

In April 2023, Mrówka Greenhouse, the flagship garden centre of the esteemed Mrówka PSB DIY chain, opened its doors in Międzyrzecz, Poland, showcasing a cutting-edge lighting design by TRILUX. The expansive 1,200 sqm Dutch greenhouse, nestled under a glazed roof, boasts an impressive display of traditional and collectable plants alongside the existing 2,500 sqm of retail space.

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Virgin Atlantic Flight Will Run on 100% Sustainable Fuel

Retail Wire

In a groundbreaking move toward sustainable aviation, Virgin Atlantic is conducting a transatlantic flight powered by 100% Sustainable Aviation Fuel (SAF).

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The key to effective leadership? Spending time with your team

Inside Retail

Leaders face competing demands, never-ending change, and constant pressure, so they must make deliberate choices about how and where they allocate their time. Consider for a moment, if you were to assess how you spend your working day, how much is spent with your team members versus colleagues, peers or clients? Also, when you are with your team, are you focusing on the how or the what?

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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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Tesla Sues Swedish Transport Agency Over Postal Service Strike

Retail Wire

Tesla has taken legal action against the Swedish Transport Agency, following blocked deliveries of license plates for the company's cars by Swedish postal workers.

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Luxury fragrance house Goldfield & Banks opens first pop-up store

Inside Retail

The Australian luxury fragrance brand Goldfield & Banks has opened its first pop-up store, at Westfield Bondi Junction. The store is located on Level 3, near Sephora and Myer, and is open until December 24. At the store, customers can shop for Goldfield & Banks Native and Botanical collections and avail of a complimentary engraving on selected days.

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Disney CEO Bob Iger Addresses Staff in Virtual Town Hall

Retail Wire

Disney CEO Bog Iger held a virtual town hall meeting to emphasize the "blessed" and "fortunate" position of the entertainment company.

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How luxury travel brand Scott Dunn caters to ultra-high-net-worth customers

Inside Retail

From the source: Mike Harlow, Scott Dunn The GM of the luxury travel business discusses consumers’ return to more meaningful trips, providing the unique experiences that people want, the meaning and appeal of the emerging transformative travel trend, and how to offer the services that appeal to high-end Asian consumers. Inside Retail : Can you discuss the revenge travel trend, and how it has impacted the luxury travel sector, especially in the Asian market?

Planning 130
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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

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Royal Caribbean Now Owns the World’s Largest Cruise Ship

Retail Wire

Royal Caribbean International is now the owner of the biggest cruise ship in the world, the Icon of the Seas.

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Free webinar offers tips, guidance for optimizing retail CX

Retail Customer Experience

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour webinar on Dec. 7 sponsored by NICE.

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ByteDance Bids Farewell to Gaming, Eliminating Hundreds of Jobs

Retail Wire

ByteDance, the tech behemoth responsible for the popular app TikTok, is dialing back its involvement in the video gaming industry.

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Ikea expands mobile collection points nationwide with Tesco

Retail Gazette

Ikea will roll out over 70 more mobile pick-up points at Tesco stores as the furniture giant looks to provide convenient click-and-collect options. The new service will allow shoppers to collect their online Ikea orders from a designated area in the car park of Tesco stores. Orders over £100 will be free to collect while others will carry a charge of £5.

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Retail's Next Frontier: Exploring and Proving the Value of AI

AI is everywhere. It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. But not every use of AI provides the same value to your brand. In this masterclass, experts from Constructor, commercetools, Contentstack, and Orium discuss how AI can complement your composable tech stack and help bring in immediate ROI.

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Salmonella Outbreak in Cantaloupes Linked to 32 States, 2 Dead

Retail Wire

The CDC has sounded a food safety alert regarding a salmonella outbreak in cantaloupes linked to 32 states.

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Asda bolsters convenience presence with new London stores

Retail Gazette

Asda is opening its first set of new convenience stores in London this week, adding to its eight existing sites in the capital. The move comes as the grocery giant looks to almost treble its number of small stores in London before the end of March 2024. Asda confirmed it will open shops in West Ealing, Willesden and Greenford during the coming days, while a further twelve express stores will launch over the next few months, across areas including Romford and Harringay.

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EU Regulators Cautious About Amazon’s Acquisition of iRobot

Retail Wire

Amazon is looking to clean up the competition by acquiring iRobot vacuums.

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Shein reportedly files for IPO

Retail Dive

The fast-fashion giant had reportedly been eyeing the move all year, while it has faced scrutiny from U.S. lawmakers over its supply chain practices.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.