Tue.Nov 28, 2023

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5 ways QR codes can drive virtualization in the retail customer experience

Retail Customer Experience

Retailers are embracing virtualization as a strategy to seamlessly merge the digital and physical presence, creating a harmonious customer experience that will attract, and keep, more customers.

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SHEIN Quietly Goes Public and Readies for High-Value US IPO

Retail Wire

SHEIN has discreetly filed for an IPO in the U.S., stirring anticipation of one of the largest IPOs in recent years.

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Six must-have email marketing flows to elevate your customer journey

Inside Retail

Email marketing flows are crucial for crafting a seamless and personalised customer journey. From the initial welcome series that set the tone for a customer relationship through to re-engagement campaigns that reignite interest and post-purchase flows that build loyalty, establishing an email marketing flow is critical to the success of a retailer-customer relationship.

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Amazon Targets Miami for Expansion Following Other Billionaires

Retail Wire

Amazon's expansion radar is now set on the city of Miami, aiming to lease an impressive 50,000 square feet of office space.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Ella Bache reveals new salon design concept in WA

Inside Retail

Skincare brand Ella Bache has unveiled a new salon design concept in Secret Harbour, Western Australia. The store, created by MorrisCo Design, uses digital technology and reduced materials to engage the client and therapist. It has a clean, modern aesthetic with little clutter or messaging. Adjacent to the product wall in the store is a diagnostic tool desk and a curved welcome desk.

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Record Cyber Monday Sales Carry Glad Tidings for the Season

Retail TouchPoints

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time , according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which saw record spending every day from Thanksgiving through Cyber Monday and brought in a total of $38 billion in sales overall (up 7.8% YoY).

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Vivaia Tests Physical Retail Waters with Second U.S. Pop-Up

Retail TouchPoints

Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Celeb-favorite footwear brand Vivaia has opened its second U.S. pop-up shop, at the Glendale Galleria in Los Angeles. The 500-square-foot store will be open Nov. 24 to Dec. 31, 2023. The eco-friendly brand aims to “redefine women’s footwear” with its range of shoes made from recycled plastic and designed for comfort without sacrificing style.

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Australia’s first AI luxury resale app High End is disrupting the industry

Inside Retail

High End is Australia’s premier luxury resale platform and it is ready to unleash its industry-leading AI technology to ensure secondhand designer items are authentic. Secondhand luxury holds promise with the industry estimated to be worth US$52 billion by 2026, according to Statista. Yet the challenges of authenticity, profitability and rejection by designer brands have prevented retailers from nailing down a scalable platform.

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Police Issue Warning About the New iPhone NameDrop Feature

Retail Wire

The iPhone's new NameDrop feature has led many police departments to start urging parents to inspect their kids' phone settings.

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What retailers need to know about the return of in-store shopping

Inside Retail

In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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JD Sports Adds Same-Day Delivery from 500+ Stores

Retail TouchPoints

JD Sports has partnered with Instacart to offer delivery in as fast as one hour from more than 500 JD Sports and Finish Line stores nationwide. Shoppers using the JD Sports page on Instacart can choose from more than 16,000 products, including popular footwear brands such as Nike, Jordan, Adidas and Puma. JD Sports acquired Finish Line in March 2018.

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Australia begins crackdown on vaping, to ban import of single-use devices

Inside Retail

Australia will ban imports of disposable vapes in January, the Health Minister said on Tuesday, the first step in a crackdown aimed at curbing the growing popularity of these nicotine-filled devices with young people. The ban will be expanded in March to include all non-therapeutic vapes, including refillable devices, while importers of vapes for medical purposes will need permit from the Office of Drug control, Health Minister Mark Butler said in a statement.

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Inside the Real-World Santa’s Workshop that is PersonalizationMall.com

Retail TouchPoints

As Santa and his elves get down to business at the North Pole, there is another factory ramping up production a bit closer to home. In the Chicago suburb of Bolingbrook, Ill., PersonalizationMall.com ‘s factory ranks have swelled from 500 to 4,000 employees and the facility is now operating 24/7 to create 150,000 items a day — each of them unique.

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Royal Caribbean Now Owns the World’s Largest Cruise Ship

Retail Wire

Royal Caribbean International is now the owner of the biggest cruise ship in the world, the Icon of the Seas.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Retail Media is Omni-Funnel: How to Master It

Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance advantages of RMNs: enormous sets of first-party consumer data, precise attribution and analysis, a future beyond third-party cookies.

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Virgin Atlantic Flight Will Run on 100% Sustainable Fuel

Retail Wire

In a groundbreaking move toward sustainable aviation, Virgin Atlantic is conducting a transatlantic flight powered by 100% Sustainable Aviation Fuel (SAF).

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Macy’s Taps Caesars Entertainment Exec as Marketing Chief

Retail TouchPoints

Macy’s has named Sharon Otterman as its new Chief Marketing Officer (CMO), effective Dec. 11, 2023. Otterman, a 25- year marketing veteran who was most recently CMO at Caesars Entertainment , will report to Macy’s President and CEO-elect Tony Spring. Otterman will lead strategic marketing efforts at Macy’s, building awareness, engagement and loyalty among all customer segments via brand activation, campaign advertising and content planning, creative, visual merchandising, branded entertainment a

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EU Regulators Cautious About Amazon’s Acquisition of iRobot

Retail Wire

Amazon is looking to clean up the competition by acquiring iRobot vacuums.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Shein Quietly Files for U.S. IPO

Retail TouchPoints

Fast fashion juggernaut Shein has confidentially filed to go public, multiple sources report. The IPO, which people familiar with the matter said could happen as early as 2024, has the potential to be one of the biggest in years, according to the Wall Street Journal. Rumors of an IPO for the discount app have swirled for over a year now as Shein has continued its meteoric rise in the U.S. and the world.

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Modern Lighting Solutions Ensure Plants Shine Regardless of Daylight Hours

Retail Focus

In April 2023, Mrówka Greenhouse, the flagship garden centre of the esteemed Mrówka PSB DIY chain, opened its doors in Międzyrzecz, Poland, showcasing a cutting-edge lighting design by TRILUX. The expansive 1,200 sqm Dutch greenhouse, nestled under a glazed roof, boasts an impressive display of traditional and collectable plants alongside the existing 2,500 sqm of retail space.

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Free webinar offers tips, guidance for optimizing retail CX

Retail Customer Experience

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour webinar on Dec. 7 sponsored by NICE.

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The key to effective leadership? Spending time with your team

Inside Retail

Leaders face competing demands, never-ending change, and constant pressure, so they must make deliberate choices about how and where they allocate their time. Consider for a moment, if you were to assess how you spend your working day, how much is spent with your team members versus colleagues, peers or clients? Also, when you are with your team, are you focusing on the how or the what?

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Disney CEO Bob Iger Addresses Staff in Virtual Town Hall

Retail Wire

Disney CEO Bog Iger held a virtual town hall meeting to emphasize the "blessed" and "fortunate" position of the entertainment company.

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Luxury fragrance house Goldfield & Banks opens first pop-up store

Inside Retail

The Australian luxury fragrance brand Goldfield & Banks has opened its first pop-up store, at Westfield Bondi Junction. The store is located on Level 3, near Sephora and Myer, and is open until December 24. At the store, customers can shop for Goldfield & Banks Native and Botanical collections and avail of a complimentary engraving on selected days.

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ByteDance Bids Farewell to Gaming, Eliminating Hundreds of Jobs

Retail Wire

ByteDance, the tech behemoth responsible for the popular app TikTok, is dialing back its involvement in the video gaming industry.

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How luxury travel brand Scott Dunn caters to ultra-high-net-worth customers

Inside Retail

From the source: Mike Harlow, Scott Dunn The GM of the luxury travel business discusses consumers’ return to more meaningful trips, providing the unique experiences that people want, the meaning and appeal of the emerging transformative travel trend, and how to offer the services that appeal to high-end Asian consumers. Inside Retail : Can you discuss the revenge travel trend, and how it has impacted the luxury travel sector, especially in the Asian market?

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Salmonella Outbreak in Cantaloupes Linked to 32 States, 2 Dead

Retail Wire

The CDC has sounded a food safety alert regarding a salmonella outbreak in cantaloupes linked to 32 states.

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Macy’s taps new chief marketing officer

Retail Dive

Incoming CEO Tony Spring, in one of his first executive appointments, has turned to ex-Caesars Entertainment CMO Sharon Otterman.

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Tesla Sues Swedish Transport Agency Over Postal Service Strike

Retail Wire

Tesla has taken legal action against the Swedish Transport Agency, following blocked deliveries of license plates for the company's cars by Swedish postal workers.

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Foot Locker veteran Andy Gray named president of Journeys Group

Retail Dive

Journeys Group, which is parent company Genesco's largest business, is undergoing efforts to move some stores off-mall.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.