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Every year, failed payments cost merchants an estimated $118.5 billion globally. That’s not just a number – it’s abandoned shopping carts and frustrated customers who may never return. In some sectors, the damage is even worse. Ecommerce businesses, for example, experience false decline rates as high as 10%, meaning that legitimate transactions are mistakenly rejected, costing merchants $443 billion annually in lost sales.
Visual merchandising is an essential tool for retailers aiming to boost sales and improve customer experience. It involves strategically presenting products in a physical space to engage customers and encourage purchases. This blog post will explore how effective visual merchandising can positively impact sales and offer practical tips retailers can implement to enhance their display tactics.
If you are a Chinese family who’s been looking ruefully at that noisy old fridge in the kitchen, or the washing machine in the laundry, or even that old clunker in the garage, now is still a great time to replace them with something brand spanking new. The government’s US$40 billion 2025 trade-in subsidy program has been a great gift to both families and bulky goods retailers this year, and it is providing a welcome uplift to sales at a time when things otherwise might be looking a bit grim.
Grocery inflation hit 4.7% in June — the highest level since March 2024 — as UK shoppers made 490 million trips to supermarkets in the four weeks to 15 June, according to the latest data from Kantar. Despite rising prices consumers shopped more frequently, averaging almost 17 grocery trips per household and marking the highest footfall since March 2020.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Amazon plans to invest US$4 billion to expand its delivery network, enabling faster delivery speeds in small towns and rural communities nationwide. The company aims to triple the size of its delivery network by the end of next year and expand Same-Day and Next-Day Delivery services to more than 4000 smaller cities, towns, and rural communities by the end of this year.
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Over 500,000 Australians face daily barriers in accessing everyday products. From identifying a shampoo bottle to using sunscreen, much of the beauty industry still caters to a narrow definition of the consumer: sighted, able-bodied and unreflective of diverse lived experiences. A new movement led by Guide Dogs NSW/ACT is calling time on this systemic exclusion.
Over 500,000 Australians face daily barriers in accessing everyday products. From identifying a shampoo bottle to using sunscreen, much of the beauty industry still caters to a narrow definition of the consumer: sighted, able-bodied and unreflective of diverse lived experiences. A new movement led by Guide Dogs NSW/ACT is calling time on this systemic exclusion.
To speed up AI adoption across industries, HPE and NVIDIA today launched new AI factory offerings at HPE Discover in Las Vegas. The new lineup includes everything from modular AI factory infrastructure and HPE’s AI-ready RTX PRO Servers (HPE ProLiant Compute DL380a Gen12), to the next generation of HPE’s turnkey AI platform, HPE Private Cloud AI. The goal: give enterprises a framework to build and scale generative, agentic and industrial AI.
Key Takeaways Definition and Significance: Personalized experience is the tailoring of services and interactions to meet individual customer needs, enhancing engagement and satisfaction, which drives customer loyalty and revenue growth. Utilization of Customer Data: Effective personalization relies on leveraging customer relationship management (CRM) systems to analyze data, allowing businesses to create relevant offerings based on purchase history and preferences.
David’s Bridal is in a closed beta test of Pearl Planner , a platform and marketplace designed to connect brides and grooms to wedding vendors (and vice versa). The proprietary planning platform, which is slated to become publicly available this summer, uses AI trained on 75 years of wedding expertise along with real-time data and a deep understanding of wedding workflows.
Aldi is introducing faster payment terms for small fresh produce suppliers as part of its ongoing support for British growers facing pressure from this year’s dry weather conditions. The German discounter said it will offer quicker payments for all fresh produce suppliers with a turnover under £5m for the remainder of 2025, aiming to ease cashflow challenges amid a hotter-than-normal summer forecast.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Key Takeaways Recognize Behavioral Cues: Key signs of shoplifting include avoiding eye contact, inconsistent actions, and frequent glancing towards exits, which can indicate suspicious intentions. Identify Physical Indicators: Shoplifters may wear bulky clothing to conceal items, display exaggerated movements due to anxiety, or carry large bags that require constant adjustment.
Today (24th June) Co-op has announced that it will stop sourcing relationships with countries where there are internationally recognised community-wide human rights abuses and violations of international law *. This policy has been approved by the Co-op Group Board and coincides with the start of Co-ops Fortnight in the UK. Over recent years, Co-op members have made clear through surveys, engagement and motions that conflict is one of their biggest concerns and that their Co-op should do all it
Saks Global has expanded its partnership with NuORDER by Lightspeed , a B2B assortment planning platform, adding Neiman Marcus and Bergdorf Goodman as users alongside Saks Fifth Avenue. Saks Global completed its acquisition of Neiman Marcus Group in December 2024. “With the continuous evolution of luxury consumer shopping preferences, we’re committed to building a luxury fashion assortment that is both relevant and inspiring for our customers,” said Paolo Riva, Chief Brand Partnerships and Buyin
Earlier this year, the US-based wedding dress giant David’s Bridal announced its shift to a new asset-light, AI-powered business model integrating retail, media and wedding planning to meet the evolving needs of new generations of shoppers and brides. In this video interview, Inside Retail spoke with David’s Bridal’s CEO Kelly Cook about the new business strategy, the importance of connecting with customers on an emotional level and why taking risks will be key to retail success goin
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Just in time for the start of back-to-school shopping, athletic fashion and footwear retailer Hibbett has launched the Hibbett Kids ecommerce website and app. Both the site and the app have been designed for busy shoppers, with product search filters including new arrivals, gender, size, color, brand, price, clothing or shoe type and what’s trending.
Halfords has reported a better-than-expected performance for the year as its motoring-first strategy continues to gain traction and its Fusion rollout begins to pay off. The motoring and cycling retailer saw underlying profit before tax rise 6.4% to £38.4m for the 52 weeks to 28 March 2025, coming in above its previously guided range of £32m to £37m.Group like-for-like sales increased 2.5%.
Best Markets, which is part of the multi-vendor gift card company Best Gift Group and the new owner of SurfStitch and Ginger & Smart, plans to relaunch the failed Australian apparel retailers following a restructure. Last month, Best Markets purchased an entity called Alquemie Retail Operations, which included SurfStitch and Ginger & Smart, from Alquemie Group for a token amount.
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Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Successful retailers are set apart by their ability to balance innovation with connection, and technology with authenticity. And when they get that emotional connection right, brands earn something far more valuable than sales — they earn loyalty, advocacy, and longevity.
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Superdrug has unveiled its new Beauty Playground, an interactive in-store beauty destination designed to bring a playful immersive shopping experience to customers. The concept launches today (24 June) at the health and beauty giant ‘s London’s Westfield Stratford flagship store and will expand to 30 of its top performing UK stores by August 2025, including locations such as Manchester Trafford Centre, Glasgow Braehead, and Cardiff St Davids.
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel safe, are well trained well and are not on a burn-out path.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
The ongoing growth of online sales – and the corresponding rise of in-store returns – has turned into a lose-lose proposition for many store operators, finds a new survey by Retail Systems Research (RSR) for technology provider Jumpmind. “Our polling of retail executives and store managers shows the increasingly growing volume of orders being bought online and returned to stores is crushing many retailers, as they struggle to keep up with new costs and new workloads from in-store returns process
Atlanta — Atlanta-based RCG Ventures (RCG) has completed the acquisition of a $1.8 billion multi-tenant retail portfolio from Global Net Lease (GNL). The three-phase transaction included 99 properties across 28 states,… The post RCG Ventures Finalizes $1.8 Billion Retail Portfolio Acquisition Totaling 99 Properties appeared first on Shopping Center Business.
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Collins Foods’ revenue rose 2.1 per cent to $1.52 billion, up from $1.48 billion last year, with growth in Australia offset by a poor performance in Europe. The company’s underlying EBITDA remained flat at $228.5 million despite better economic conditions and cost inflation. Collins, the fast-food chain operator, net operating cash flow grew from $176.4 million to $181.4 million year-on-year, enabling the company to invest significantly in its restaurant network and technology.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Key Takeaways Embrace Cultural Awareness: Understanding and appreciating cultural differences are essential for tailoring products and marketing strategies to diverse demographics. Leverage Market Research: Conducting comprehensive market research helps identify global trends, consumer preferences, and competitive landscapes, crucial for informed decision-making.
Debenhams Group is expanding its delivery options with the launch of a new partnership with InPost, aiming to offer shoppers more convenient parcel collection across the UK. The tie-up sees InPost’s network of 10,000 lockers and 6,000 parcel shops integrated as a primary delivery choice on several key brands under the group ‘s umbrella, including Dorothy Perkins, Coast, Warehouse, boohoo, and Nasty Gal.
Facebook is revolutionizing video content sharing by transitioning all video uploads to reels, a change that could significantly benefit small businesses. With this overhaul, Facebook aims to streamline the video creation process, allowing creators to share their stories and showcase their products more effectively. Gone are the days when small business owners had to choose between posting a traditional video or a reel.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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